# LUGO: App for Seamless Travels — user reviews > 79 indexed App Store user reviews of LUGO by Hugo Mobility Pte Ltd, rated 4.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/lugo-app-for-seamless-travels/id1148798974/reviews - App overview in markdown: https://appshunter.io/ios/app/lugo-app-for-seamless-travels/id1148798974.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (15 of 79) ### 3/5 — keeps hanging *2025-12-06, version 0.20.0* have been using this app for my travels in malaysia. it’s useful but frequently hangs in the middle of a search, and i have to restart it and do the search all over again. is there a bug that needs to be fixed? ### 2/5 — QR code camera no function *2025-11-22, version 0.19.11* QR code camera no function, when want to scan QR code camera is blank ### 3/5 — Please take this seriously *2025-10-23, version 0.19.6* My app cannot be used and i have already paid monthly please proceed to activating this. It has been 3 day straight i been paying cash for my bus. If like this please proceed refund me back my money please. Please take this seriously and will be expecting an answer by today. ### 1/5 — Bus always late *2025-07-06, version 0.18.48* Bus timing always not punctual and attitude of bus driver especially T21 in Johor always like we owe him a million ### 1/5 — Lugo Timing *2025-06-20, version 0.18.47* Honestly dis app is inaccurate. Plz do smth abt it. Da timing is all wrong and I missed my bus cuz of dis. I honestly wish that there’s an option for me to put zero star☠️ ### 1/5 — Fix the app *2025-01-29, version 0.18.42* Please fix the app. When try to use tap to pay, sometimes work sometimes doesnt. When scan qr sometimes work, sometimes it open apple pay. ### 1/5 — So hard to use *2025-01-18, version 0.18.42* When I take selfie can’t take the photo ? Why can’t help to register on other hand phone? ### 1/5 — Disappointed *2024-12-09, version 0.18.42* Top up amount cannot reflect immediately. ### 1/5 — topup pending *2024-11-27, version 0.18.42* topup pending 24hour+++？？？？ ### 2/5 — Lugo acc missing *2024-11-21, version 0.18.41* Hey my lugo acc is missing and it telling me to re-registered while I have been using it for month. And I still got some time before my expiry date. Help ### 1/5 — Logout automatically *2024-11-21, version 0.18.41* Automatic logout??? Force me to login again and wait for approval, waste my money to pay again!!! ### 2/5 — Why Shopback is not in the payment list ? *2024-11-04, version 0.18.41* I have been using this to top up all the time but why suddenly removing it ? ### 2/5 — Apps no response *2024-10-25, version 0.18.40* pas transit and others cannot use ### 1/5 — Very burdensome *2024-10-25, version 0.18.40* Can't even use, problem all the time! Wasting my moneyyyyy!! Ugh ### 1/5 — CANNOT UES!!!! *2024-10-25, version 0.18.40* Huh!!!! After update can’t use keep “loading”😡😡 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can not register a new account *2025-12-01, version 0.19.11* Always said need to pending email but never send anything to my inbox ### 1/5 — z *2025-11-24, version 0.19.11* after update cannot open manjalink topup ### 1/5 — poor service *2025-11-21, version 0.19.11* timing is bad, ask customer service also give bad response, car not coming, bad attitude ### 1/5 — bug *2025-10-21, version 0.19.5* so many bugs. the worst apps. please fix the bugs ### 1/5 — Feedback *2025-10-05, version 0.19.2* App is always lagging, it will always exit the application itself. ### 1/5 — Unable to choose admission end year as siswa while applying for pas perjalanan *2025-09-26, version 0.19.1* Will change the rating after the issue stated above is resolved, tysm! ### 1/5 — Lugo app *2025-09-14, version 0.19.1* Please fix the bug sometimes cannot use for scan ### 1/5 — Useless *2025-08-29, version 0.18.48* I person recommended to me this app but i have my doubts on apps that low quality. And im right. Just trying plan out trip and it loading to no ending. Useless. ### 1/5 — LINE TO VERY SLOW *2025-07-24, version 0.18.48* This apps is bulls*it!!! Need strong line to open this apps!! CIQ please you line cause that place your apos not function!!! ### 1/5 — jam *2025-07-07, version 0.18.48* cannot check out the stop ## Most praised reviews (10 highest-rated) ### 5/5 — Pas transit *2025-02-10, version 0.18.42* Scanner for pas transit was very bad experience to use ,hope can update soon ### 5/5 — Bus driver *2025-01-07, version 0.18.42* SHARVANAN IS THE BEST DRIVER .😊 ### 5/5 — System issue *2024-11-26, version 0.18.42* System witout internet cannot Use. Hard to use when internet networks poor. Always ask for updates during use time ### 5/5 — Nice *2020-01-25, version 0.16.4* Super duper Very low price Comfortable ### 5/5 — Can’t use *2020-01-16, version 0.16.3* I updated and it’s been stuck at LUGO logo ### 5/5 — App can tracking bus coming *2018-03-04, version 0.12.4* Good app ,I can see bus how far is reaching me, when I standing at the bus stop waiting 1B bus. ### 5/5 — Very good to query eta *2018-03-02, version 0.12.3* Finally, it can query news! ### 4/5 — Good *2024-12-06, version 0.18.42* This apps is good but sometimes it keep out from this apps .. ### 4/5 — Performance and suggestions *2024-11-21, version 0.18.41* The apps is working fine so far. The features it offers is also pretty good compared to others. Still there is issues/bug. 1. Why the apps always refresh itself whenever I go to home page? when it fails to refresh, sometimes I need to register my pas transit again? Cant the apps saves the data without refreshing itself every single time? 2. Sometimes there is issue where the home page is not loaded successfully. I cannot see the nearby stop, etc. There is also time when I plan my route, there is no “more departures” button and this is pretty hard for me as I cant check the bus timing unless I go back to the home page, refresh, and browse to the nearby stop, only if the home page loaded successfully. 3. Do I need to turn on my Bluetooth every time I want to scan the bus QR for check in? Please fix these issues. I suggest the apps to save some routes permanently so I don’t have to plan the route every time. This is an honest review, I am not spreading hate, I just wants a better performance apps. ### 4/5 — Transaction History *2024-07-21, version 0.18.34* Can you add Date and Route Number for VISA card transaction history? And for ManjaLink card transaction history, it will be good too if you can show the stop that we board and alight the bus. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*