# Luklok Casino- Slots & Games — user reviews > 8 indexed App Store user reviews of Luklok Casino by Veloraxy Interactive, Inc., rated 4.60/5 from 66 ratings. - Source: https://appshunter.io/ios/app/luklok-casino-slots-and-games/id6776359755/reviews - App overview in markdown: https://appshunter.io/ios/app/luklok-casino-slots-and-games/id6776359755.md - Rating breakdown: 5★ 57 · 4★ 2 · 3★ 2 · 2★ 0 · 1★ 5 ## Most critical reviews (8 lowest-rated) ### 1/5 — Worst Customer Service! *2026-09-03* Cashout was returned to the platform after hours of email and chat requests because I never received my payment. Am unable to withdraw now because they want me to play through the amount again. Back and forth all day, still no payout. Terrible customer service . Thanks for wasting my time. **Developer response:** Hello! We are deeply sorry to learn that you have not yet received your prize money, and we completely understand your frustration. Please note that our system automatically distributes all prizes, and we strictly ensure that every prize claim is processed according to our operational standards. If you still have not received a notification that your application has been completed, please contact our in-game customer service team as soon as possible. Our customer service staff will carefully verify your situation. If you have any other questions, please feel free to leave a message or contact our customer service team. We will do our best to resolve your issue as soon as possible and look forward to you enjoying a smooth and enjoyable gaming experience soon! ### 1/5 — Mad customer *2026-08-30* This app is scam **Developer response:** Hi there! We’re truly sorry to hear you’ve had such a disappointing experience with our social casino, and we sincerely apologize for all the frustration this has caused you. First, regarding your feedback on customer support: Our in-game customer support channel offers 24/7 service, and our real human agents will respond to your requests quickly. We are always working to optimize our support system, so we welcome you to share any specific issues you encountered with us directly so we can address them promptly. We hope we can have the opportunity to improve your experience with us. Wish you lots of good luck on your future spins! ### 5/5 — Legit *2026-09-01* Guys this one’s legit **Developer response:** Hi there! 😊 We’re thrilled to hear you’re enjoying our game. We offer a wide variety of fun gameplay and generous rewards, and we invite you to explore more of our content. If you have any suggestions regarding our in-game advertisements, please feel free to share your feedback with our in-game customer support. We will keep working hard to optimize and enhance your overall gaming experience. Thank you so much for your support! ### 5/5 — Download game asap! *2026-08-31* Great App I was able to redeem after my first play . It took a few hours to process but I got it!! **Developer response:** Thank you so much for your fantastic 5-star review! It's wonderful to know you've had such a positive and legitimate experience with our redemptions. We truly appreciate you being a part of our community and sharing your success. We look forward to celebrating more big wins with you in the future! Good luck! ### 5/5 — Awesome *2026-08-31* Thanks **Developer response:** Thanks so much for the awesome feedback on our amazing game selection! We're thrilled you're enjoying the variety we offer. Keep those fingers crossed — we're rooting for you too, and wishing you the best of luck on landing those big wins soon! 🍀 ### 5/5 — Still waiting for payout *2026-08-30* Still waiting on payout **Developer response:** Hi there! Regarding your redemption concern: Our redemptions are typically credited to users' accounts very quickly. Only a small number of cases that require extra security verification to protect your account will have a slight delay, and these will never take an excessive amount of time to resolve. If your redemption has been pending far longer than expected, please reach out to our in-game customer service team right away, and we will prioritize processing your case immediately. ### 5/5 — Time to Ball Out *2026-08-27* Yo the cashout was mad quick 😂 ngl I was literally about to hit up support and start complaining, then I checked again and the money had already hit. Fastest payout I’ve ever had on any app. Big W ### 5/5 — Not your average slot game *2026-08-19* So refreshing to see a new app that isn’t just a copy-paste of every other casino game out there. The in-house proprietary slots are super polished and actually fun to play. Redemption was smooth and fast with zero hassle. Love the ongoing events—5 stars for sure! **Developer response:** Hi there! 😊 We’re thrilled to hear you’re enjoying our game. We offer a wide variety of fun gameplay and generous rewards, and we invite you to explore more of our content. If you have any suggestions regarding our in-game advertisements, please feel free to share your feedback with our in-game customer support. We will keep working hard to optimize and enhance your overall gaming experience. Thank you so much for your support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-18.*