# LuLu Hypermarket — user reviews > 263 indexed App Store user reviews of LuLu Hypermarket by Lulu Group International, rated 4.50/5 from 1,042 ratings. - Source: https://appshunter.io/ios/app/lulu-hypermarket/id6739010114/reviews - App overview in markdown: https://appshunter.io/ios/app/lulu-hypermarket/id6739010114.md - Rating breakdown: 5★ 829 · 4★ 83 · 3★ 16 · 2★ 15 · 1★ 99 ## What do users think of LuLu Hypermarket? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 🔍 Improved search features - 👍 Convenient and time-saving **Cons** - 🚫 Limited options compared to old app - 🤖 Useless virtual assistant - 🔍 Search functionality not working - 🚫 Unavailable offers - 🤔 Confusing sign-in process - 🕰️ Inaccurate delivery times - 🚫 Inability to find basic products - 🤖 Poor customer service - 🚫 Crashes frequently **Commonly reported bugs** - Card not appearing when opening the app - Delivery scheduling not working as expected **Most requested features** - Bring back old app options - Improve search functionality - Provide more transparency on points redemption ## Newest reviews (13 of 263) ### 4/5 — More produce online *2026-08-17* Provide more product options on your website. **Developer response:** Hi there, we appreciate you taking the time to share your feedback. We'll share this with our team as we continue improving our services. ### 4/5 — Happiness account *2026-08-11, version 2.11.0* When I used the app for the first time it did not link to the happiness account with the same phone number. Also I used the app because the website said I would get a discount, but there was no discount ### 2/5 — Lulu made a mistake by canceling the first order during the delivery process and did not refund the *2026-08-01* Lulu made a mistake by canceling the first order during the delivery process and did not refund the full amount Of the item. The whole experience was frustrating, and the customer service did not resolve the issue satisfactorily. **Developer response:** Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject 'AP050826-14' so our team can look into this and assist you. ### 2/5 — ❌ For Dailies ❌ *2026-08-01, version 2.10.0* Based on multiple past orders, I recommend using Lulu Online only for non-perishable items. Avoid ordering perishables like Milk & Meat. I have repeatedly received products with packaging dates 2-3 days older, despite fresher stock being available in-store. This has been a consisting and disappointing experience👎🏽 ### 3/5 — Desktop ordering is terrible *2026-06-20, version 2.7.0* Stuck screens, unable to save a card in my account or link ApplePay. What a waste as it could be really good ### 4/5 — تأخر الطلبات لمدة تزيد عن الساعه *2026-06-16, version 2.7.0* تأخر الطلبات لمدة تزيد عن الساعه ### 3/5 — عدم وجود شفافية بذكر بلد المنشأ *2026-06-13, version 2.7.0* التطبيق بشكل عام سهل الاستخدام، والتجربة من ناحية التصفح والطلب كانت سهلة وواضحة، وهالشي يُحسب لكم. لكن في نقطة مهمة جدًا جدًا خلتني أتردد واتجنب شراء المنتجات الغذائية من التطبيق، على وجه الخصوص الشوكولاته والسناكات من كيك وغيره ، وهي بشكل اساسي عدم وضوح وعدم ذكر بلد منشأ المنتج بشكل واضح بداخل صفحة المنتج. بالنسبة لي ولكثير غيري معرفة دولة المصدر ليست ميزة إضافية أو معلومة ثانوية يمكن الاستغناء عنها، بل تعتبر بيان أساسي ومهم قبل اتخاذ قرار الشراء. كثير من العملاء يفضلون منتجات من دول معينة، لذلك وجود هذه المعلومة يساعد على اتخاذ قرار واعٍ ويزيد الثقة. وبحكم أن التطبيق يمثل جهة كبيرة بحجم لولو هايبر، أتوقع الحد الأدنى يكون بتوفير بيانات كاملة وواضحة عن المنتج، ومن ضمنها بلد المنشأ. كذلك عندي اقتراحين أتمنى أخذهم بعين الاعتبار: * إضافة خيار اختياري لوصف شكل البيت برفع صورة ضمن العنوان لتسهيل الوصول للمندوب. * إضافة قسم “مستورد لأجلك” أو قسم مخصص للمنتجات المستوردة من أوروبا وأمريكا، مثل الموجود في بعض التطبيقات الأخرى، بحيث يسهل الوصول لها بدل البحث اليدوي. أتمنى يتم تطوير هذي النقاط لأن التطبيق عنده أساس ممتاز فعلًا، وهذي التفاصيل الصغيرة ممكن ترفع تجربة المستخدم بشكل كبير. سيتم اعادة التقييم بخمس نجوم عند اجراء التحسينات المذكورة في المراجعة . ### 2/5 — Overripe rotten fruits *2026-06-01* You send either over ripe or rotten fruits purchased online. Also not everything is available online like the small bananas **Developer response:** Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject line 'AP020626-21' so our team can look into this and assist you. ### 3/5 — Online & App many items not available *2026-05-30* Many items might be available physically in the store, however, not updated in the app, so cannot find many items online - Kuwait **Developer response:** Hi there, we appreciate you taking the time to share your feedback. We'll share this with our team as we continue improving our services. ### 5/5 — Good Service *2026-05-19, version 2.6.0* Lulu online provides good services ### 5/5 — Great *2026-05-15, version 2.6.0* Thank you ### 3/5 — One item missing *2026-05-15* One item missing from the last order and I didn’t receive yer ### 4/5 — App *2026-04-29, version 2.5.1* Your app is not working smoothly when checking out ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service and delivery *2026-08-09* My order was delayed and i still haven’t received it. i have been waiting for the order but i’m waiting for the agent to connect its. it’s been over 30 minutes and i haven’t received a response. My order should been delivered within a hour but it’s still not even processed after two hours, this is worst experience i have ever had. **Developer response:** Hi there, we regret that your experience with Lulu didn’t meet expectations. Please reach out to us at customercare@luluhypermarket.com with the subject line 'AP310826-119' so we can investigate further. ### 1/5 — No India option *2026-07-04* There is no option to shop online from India stores. Before there used to be a separate app we could shop for Cochin branch but now that app is not there and this app doesn’t provide India option. More outlets have come up in Kerala, Bangalore and Coimbatore but still there is no app for online shopping of Lulu products in India, when the owner himself is Indian (Keralite) himself. To not have an app for shopping in India is frustrating. Even IKEA has their app for online orders and deliveries. **Developer response:** Thank you for your review. Please note that the Lulu Online Shopping app currently provides delivery services only within GCC countries. Delivery and purchases from India are not supported through the app at this time. We appreciate your understanding. ### 1/5 — The app is very bad *2026-06-23* Some products are displayed, but they ship a different product than what we selected, justifying it by saying that the one I chose is no longer available. I am a customer and have the right to choose my products; the seller has no right to force other products on me. You cannot report the wrong product, and we cannot get a refund. Therefore, the app is very bad and not worth downloading. I will delete it and my account permanently. I am not willing to repeat the same bad experience. **Developer response:** Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com with the subject line 'AP250626-25' and we’ll assist you. ### 1/5 — Poor Online Order Experience *2026-06-03* I placed an order through the Lulu Online App, but the service has been very disappointing. My order has remained in the "Confirmed" status for a long time without any progress or updates. Despite the estimated delivery time shown in the app, there has been no response from the delivery team. What is even more frustrating is the lack of customer support. It is very difficult to reach someone for assistance, and there is no proactive communication regarding delays. I expect better service from a well-known retailer like Lulu. Please improve order tracking accuracy, delivery commitment, and customer support responsiveness. ### 1/5 — Really poor app *2026-05-16, version 2.6.0* I registered first time, then placed the order, made the payment. 5 min later i got a refund. Another 5 min the app showed that „ customer cancelled” the order which is a lie. There may be a stock issue, pricing issue, address problem…whatever. At least say so!! Nothing, just a lie. Useless app developed by incompetent people. Deleted my account straightaway. ### 1/5 — Delivery address makes app unusable *2026-05-11, version 2.5.1* I can’t get delivery where I live so the app refuses to display prices for basic items like eggs and milk. Makes the app unusable. ### 1/5 — تاخير في توصيل الطلبات *2026-05-04, version 2.5.1* موعد التوصيل لم يتم في وقته تاخر اكثر من ساعه عن موعده ### 1/5 — Muhammad *2026-04-24, version 2.5.0* The application is very slow and many pages/details of many of the many items does not open ### 1/5 — Order is always delayed *2026-03-07* This is the worst online delivery in UAE. Order is always delayed and customer support is useless, they will force you to talk to an AI. There is no update what happen to your order and there is no option for cancelling delayed orders, **Developer response:** Hi there, we're really sorry to hear about your experience. Please share more details with us at customercare@luluhypermarket.com so our team can look into this and assist you. ### 1/5 — أسوأ خدمة عملاء ما بعد البيع *2026-03-06, version 2.2.1* الطلب وصل بعد ٥ ساعات من وقت التوصيل ناقص العديد من القطع و تم محاوله التواصل مع الكستمر سيرفس ٣ ايام عبر الهاتف والايميل ولا يوجد رد ## Most praised reviews (10 highest-rated) ### 5/5 — Nice market *2026-08-30, version 2.12.0* The best way to have it ### 5/5 — Go to app for daily home needs *2026-08-20* Lulu is my go to app for any home needs. Good products with great deals! Only wish the home delivery service was quicker. **Developer response:** Hi, thank you for your kind words and support. We’re happy to know you had a great experience with Lulu! ### 5/5 — Fast Delivery *2026-08-18* Lulu Online Delivery is very convenient and fast. Items arrived in good wat. **Developer response:** Hi, thank you for your kind words and support. We’re happy to know you had a great experience with Lulu! ### 5/5 — Great job and fast service *2026-08-05, version 2.11.0* 👌👌👌💐💐🌹🌹🙏🙏🙏🙏 ### 5/5 — Excellent *2026-07-01, version 2.8.0* Excellent ### 5/5 — ابلكيشن فوق الممتاز *2026-06-25, version 2.7.0* الابلكيشن تطوّر وايد عن قبل خصوصًا من ناحية البحث صار أسهل وأسرع أكثر شي عجبني التوصيل المجاني للطلبات من ٥ د.ك وفر علينا الزحمة والمشاوير غير إن عندهم عروض حصرية بالابلكيشن فصرت استخدمه على طول. ### 5/5 — Great improvement *2026-06-15* Easy to use , few items are not available but still it has plenty of options . Thank you Lulu ### 5/5 — LuLu Hypermarket *2026-06-02, version 2.6.2* ✨⚜️ Beautiful online shop ⚜️✨ ### 5/5 — Love the app *2026-05-25, version 2.6.0* This app is amazing ### 5/5 — Abdulelah *2026-05-20, version 2.6.0* My best Supermarket. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*