# Lulu Money- Money Transfer App — user reviews > 179 indexed App Store user reviews of Lulu Money by LuLu International Exchange, rated 4.60/5 from 2,057 ratings. - Source: https://appshunter.io/ios/app/lulu-money-money-transfer-app/id1163514668/reviews - App overview in markdown: https://appshunter.io/ios/app/lulu-money-money-transfer-app/id1163514668.md - Rating breakdown: 5★ 1,662 · 4★ 216 · 3★ 90 · 2★ 26 · 1★ 63 ## What do users think of Lulu Money? Overall sentiment: negative **Pros** - 🚀 Quick and easy money transfer - 👍 User-friendly app - 💰 Competitive exchange rates - ⚡ Instant money crediting **Cons** - 🐛 App crashes and bugs - ⏱️ Delayed money transfers - 🚫 Poor customer support - 🔒 Unreliable payment gateway **Commonly reported bugs** - App not opening or loading - OTP not received during registration - Net banking option not working - Beneficiary activation issues **Most requested features** - Biometric security options - Ability to save debit card details - Real-time transaction status updates - Improved beneficiary management ## Newest reviews (10 of 179) ### 4/5 — Easy transfer *2026-08-02, version 4.30.0* Nice ### 3/5 — Amount *2026-02-26, version 4.20.0* Not able to transfer more than 10000qar ### 3/5 — Happiness points not credit- no response *2025-11-04, version 4.16.0* I have transferred money and i had redeemed the voucher points for happiness points till now nothing got credited and none of those emails are being replied to. Very disappointed with this service ### 2/5 — Experience over 4 years : Poor. No cash... more than 10 times: without consideration for the custo *2025-09-24, version 4.15.0* Experience over 4 years : Poor. No cash... more than 10 times: without consideration for the customer's time and personal or professional circumstances. They request to present an ID card despite being registered with you in the branch's system for easy processing and receipt. ### 1/5 — Worst Experience Ever – Do Not Recommend *2025-05-03, version 4.11.0* I highly do not recommend using this platform to send money. I made a transaction 4 days ago, and it still hasn’t been completed. At the same time, I updated my KYC, but it’s still showing as “under review,” which means I can’t even use the app. I contacted customer service several times, but their responses were not helpful. They asked me to provide more details about the beneficiary, which I did, yet nothing has improved. This has been the worst experience I’ve ever had, and I definitely do not recommend this service. ### 5/5 — Service *2025-04-08, version 4.9.0* In fact After a long time i am sending the cash through LULU app and i felt so comfortable and User friendly…. ### 5/5 — Transfer payment *2025-03-24, version 4.9.0* Always a Quick service ### 4/5 — Bank transfers got stuck *2025-03-19, version 4.9.0* Bank transfer through net banking got struck in between and landed in no man’s land. It took more than a week to get the money back after writing to Lulu exchange with sms and transaction details. ### 5/5 — Transfer Easy *2025-03-08, version 4.7.0* Best way to transfer ### 5/5 — Excellent Service *2025-02-20, version 4.7.0* Dear Team, Your services are marvelous.. ## Most critical reviews (10 lowest-rated) ### 1/5 — 😡 *2026-08-29* This app gave me a very, very bad experience. It doesn't send the OTP at the correct time. I have to send resent OTP at least 20 times before I get the OTP. I felt like I didn't value the time of the people sending money. I am very disappointed in using this app. ### 1/5 — Very bad customer service ever had *2026-03-22, version 4.21.0* Call not responding at all No replay for mail ### 1/5 — Application load *2026-03-11* The application takes ages to be downloaded which makes me to choose another app **Developer response:** Hi, We would like to make things right for you. We request you to write back to us with the query and mobile number to customercare@ae.luluexchange.com and address your concern in the most suitable way. Team LuLu Money ### 1/5 — Pathetic experience *2025-12-07, version 4.17.0* Very disappointed with LuLu Exchange customer service! I transferred money from the UAE, and the amount was deducted from my bank, but it never reached the receiver. I have been trying to contact LuLu Exchange for days—no response on live chat, no reply to emails, and they don’t even call back despite multiple requests. This is extremely frustrating and unacceptable for a financial service. I need my issue resolved urgently, but the customer support is completely unresponsive. Not recommended at all! ### 1/5 — Adding beneficiary is pain *2025-12-04* This is really annoying app, they expect to fill on like 3 pages of beneficiary data within seconds!! Please fix your app, do not time/sign out when user is using the taps and navigating.. if ideal session yes, but while active session…this is really stupidity. **Developer response:** Hi, We would like to make things right for you. We request you to write back to us with the query and mobile number to customercare@luluexchange.com and address your concern in the most suitable way. Team LuLu Money ### 1/5 — Salry card issue *2025-09-30, version 4.15.0* I am writing to urgently report an issue with my Lulu Salary Card. My employer has confirmed that salaries were credited to all employees on Saturday morning; however, I have not yet received mine. In addition, the Lulu Money application has not been displaying my card details or balance since that time. This is causing serious inconvenience and raising serious concerns regarding the handling of employee salaries. It appears that there may be a delay or cash rolling practice in processing salaries through the Lulu Salary Card system. This is unacceptable, as employees rely on timely access to their wages. I request your immediate attention to this matter and ask that my salary be made available without any further delay. Please also provide clarification regarding the cause of this issue to ensure transparency. ### 1/5 — Think twice while sending money from Lulu app *2025-09-01, version 4.15.0* I had a very disappointing experience with Lulu Exchange. I sent a remittance through the Lulu app and the money has not been credited to my bank account. I contacted customer support, but they were completely unhelpful – the only response I got was “we will raise the request to the concerned team.” I even visited one of their branches, and shockingly, the staff told me “our exchange is like this.” That is unacceptable for a company handling people’s hard-earned money. I requested a refund, but they refused, saying it was already processed, even though the money is nowhere to be found. This level of service is extremely unprofessional and unreliable. I trusted Lulu Exchange with my remittance, but after this experience, I will never use their service again and strongly advise others to think twice before doing so. ### 1/5 — Money transfer worst experience *2025-05-22, version 4.11.0* I made an online transfer on 17th May 2025. till 21st May no one knows why the funds are not yet available in my cousin account who is responsible of building my house back home and need this money on an urgent basis. The online complain was logged and no one replied or reacted on my request till i made back and forth visits to your branch and made calls to your customer support. In order to continue construction of my house and pay bill i had to take loan from my friend and send the money transfer using other exchange which took, 10 mints for the first transaction and 12 hours for the 2nd transaction and manage to survive. since the refund is not possible as per your team i will never ever use this service again. ### 1/5 — Worst service from Lulu exchange *2025-05-12, version 4.11.0* Worst service by Lulu exchange it’s a pathetic service from them so pls don’t use Lulu exchange app for your money transfer I have faced several times like this from Lulu exchange app and if I call customer care for my issue they give false information and commitment for that pls don’t ever use Lulu exchange app for your money transfer ### 1/5 — Payment issue *2025-05-06, version 4.11.0* Very very worst service Lulu exchange I sent money to Pakistan through Lulu money app It's been five days but the payment hasn't gone through yet. Very unprofessional customer care staff . Every time only one word said it’s system error you payment will done soon . If I call Morning agent said till today evening and if I call evening time agent said tomorrow morning your payment will credited. I really disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Ok *2026-08-29, version 4.31.0* Ok ### 5/5 — Lulu money *2026-08-24* I always trust lulu money ### 5/5 — Easy and great rates *2026-06-29, version 4.27.1* Will save you so much money when compared to the banks. So easy to use also ### 5/5 — Very good *2026-05-10, version 4.23.0* Very good service ### 5/5 — Fund transfer *2026-04-25* Personally I really like it and I’m really happy right now my family get funds instantly as flash fast Thanks for lulu exchange **Developer response:** Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks for sharing your rating with us and keep using LuLu Exchange. Warm Regards, Team LuLu Money ### 5/5 — Online service *2025-12-23, version 4.18.0* Very good and quick service ### 5/5 — Good app yes *2025-12-18, version 4.17.0* Thanks for the app Fahad ### 5/5 — LuLu Money transfer app *2025-12-09, version 4.17.0* This app make your life easy ### 5/5 — good service *2025-12-02, version 4.17.0* good Service. fast service ### 5/5 — Excellent payment system *2025-09-07, version 4.15.0* Thanks for very quick --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*