# Luma 3D Capture — user reviews > 365 indexed App Store user reviews of Luma 3D Capture by Luma AI, Inc., rated 4.50/5 from 1,843 ratings. - Source: https://appshunter.io/ios/app/luma-3d-capture/id1615849914/reviews - App overview in markdown: https://appshunter.io/ios/app/luma-3d-capture/id1615849914.md - Rating breakdown: 5★ 1,504 · 4★ 111 · 3★ 43 · 2★ 33 · 1★ 152 ## What do users think of Luma 3D Capture? Overall sentiment: positive **Pros** - 🚀 Great tool - 🚀 Outstanding app - 🚀 Fantastic app! - 🚀 Wow! - 🚀 Fantastic and easy 3D modeling - 🚀 Amazing - 🚀 Impressive - 🚀 Exciting - 🚀 Absolute game changing Technology! - 🚀 Makes me feel like Christopher Nolan - 🚀 A game changer - 🚀 Great for vfx or draft models! - 🚀 Magic **Cons** - 🐛 Doesn't work as advertised - 🐛 Can't use it not reliable - 🐛 Rendering time is outrageous - 🐛 Slower Processing Times - 🐛 Way to slow - 🐛 It's alright - 🐛 No dream Machine!? - 🐛 I can't create any Dream Machines - 🐛 WASTE OF TIME !!! - 🐛 Unable to use - 🐛 Doesn't work anymore - 🐛 can't save my splats - 🐛 Great but - 🐛 Huge Bug/Great App - 🐛 Poor - 🐛 Won't process my videos - 🐛 I can't make things because the moderation - 🐛 Not working - 🐛 Always in queue - 🐛 Doesn't download - 🐛 Horrible - 🐛 Alright… Some problems - 🐛 3 - 🐛 Cool concept but not everyone can use dream machine - 🐛 Used to be great for NeRF/Gaussian Splats - 🐛 Keeps billing despite cancellation - 🐛 Can't upload photos - 🐛 No widescreen…pointless - 🐛 Can't login - 🐛 No reason - 🐛 Didn't work for me - 🐛 Can't get user name - 🐛 Fails every capture - 🐛 Needs work - 🐛 I can't even use it! - 🐛 Fix your app - 🐛 Trash - 🐛 Super slow - 🐛 Not working - 🐛 Takes forever to create a video in free mode - 🐛 So bad - 🐛 complex and incomprehensible registration in the app - 🐛 Broke iPhone Battery - 🐛 Rubbish - 🐛 Unoptimized glitchy app - 🐛 Slowness - 🐛 Can't finish capturing **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Can't save my files on my local drive - Video in process. We are almost at max capacity so process will take longer - Doesn't support my iPhone SE 3rd gen - When video is uploaded it always fails preprocessing - Glitch that dosent let you use the app - Can't login **Most requested features** - Dark mode option - Advanced analytics dashboard - Combine shots for several takes as layers - Smart infill option for 3d printing ## Newest reviews (12 of 365) ### 4/5 — I’d pay for format exports *2026-07-22, version 1.3.14* Some of the best quality out there seriously worth paying for if had option to export in various formats ### 2/5 — Amazing app… When it works *2026-06-22, version 1.3.14* I love this app, it’s amazing when it works and I am a keen user to remember scenes and places. The biggest issue for me over the past 6+ months is how often I get the error “upload failed” and “could not create capture”. It’s not the capture, because it almost always ends up working in the end, but sometimes it takes hundreds of tried. ### 1/5 — errors *2026-05-01* errors it has a errors ### 1/5 — Neat but… *2026-04-27, version 1.3.14* It’s neat and works. But they scam a lot of personal info. Like they now require me to give my phone number to them or I can no longer even log in to my stuff. ### 1/5 — Waited 4 days and $25 nothing happened *2026-04-16, version 1.3.14* Shows queued for 4 days what a scam ### 2/5 — Seems cool, but it doesnt really work. *2026-04-15, version 1.3.14* I have successfully created a render before, but lately it just says it is rendering… and a week later is still not done. ### 1/5 — Does this actually work? *2026-04-13, version 1.3.14* Im really hoping someone can tell me this is user error issue but I have attempted scanning a couple of my sculptors .. that was about 2 weeks ago and the app still says its processing ? Is this normal? ### 1/5 — Stuck on queued. *2026-04-13, version 1.3.14* I’d rate this 0 stars if I could. ### 1/5 — It works terribly *2026-04-09, version 1.3.14* The app takes days to process a screenshot, it seems like they abandoned this project. ### 2/5 — In the dark about endless queuing *2026-03-31, version 1.3.14* Really want to rate 5 stars as Luma 3D blows it’s competitors out of the water with its beautiful interface and the many post-rendering in-app options it provides. For weeks now any new captures are stuck on “Queued” while support has ceased for Luma 3D. No communication about any known disruptions to using the app “as is” is very disappointing. ### 1/5 — 処理がありえないほど長い！　機能が良いだけに残念！！ *2026-03-29* 非常に機能が良かったが、最近は、処理をするのに数日待ちも普通になった。いつ処理が完了するのかわからないため、現状では実用的からほど遠くなりました。 ### 2/5 — Went downhill *2026-03-25, version 1.3.14* Now takes days to process scans. Used to take minutes ## Most critical reviews (10 lowest-rated) ### 1/5 — What happened to Luma? *2026-07-07, version 1.3.14* The app started out ok, but overtime nearly every feature was bricked & now is essentially useless. What are they even trying to do now? Thanks for training your models from all of our data & then bait & switch scamming ### 1/5 — Funktioniert gar nicht ! *2026-06-19* Leider funktioniert hier nur das anmelden bin sehr enttäuscht, kein Bild , kein Video nichts ging , hab nicht mal ein Ergebnis gesehen mich wundert woher die Rezensionen herkommen! Wird wieder gelöscht! ### 1/5 — CAPTURES DASHBOARD NOT WORKING *2026-06-05, version 1.3.14* I can’t have access to my captures dashboard. The URL ‘lumalabs.ai/dream-machine/captures leads to a bran ld new site and does not allow me to access my captures. Also, the phone app is not charging and says ‘safari cannot open bc site was not found’. Can anybody please check this issue? It is causing me issues. ### 1/5 — Can’t even log in *2026-06-05, version 1.3.14* Login with Google doesn’t work ### 1/5 — No longer supported *2026-06-01, version 1.3.14* Don’t waste your time. Nothing in the app works anymore. Not sure why and I don’t care to do research and I don’t know why it’s not working. I have been trying for days. I thought I was doing it wrong or something but don’t worry it’s not you. The app is just dead. ### 1/5 — Does not work *2026-05-30, version 1.3.14* No longer supported ### 1/5 — FAKE positive reviews.been sold to Saudi Arabia *2026-05-28, version 1.3.14* The Golden Goose: In June 2024, the company launched Dream Machine, a text-to-video foundation model competing directly with OpenAI’s Sora and Runway Gen-3 (Wikipedia). ### 1/5 — Too long to render *2026-05-23* It long to render the video and it may takes days or weeks or it may stop the rendering of the video we upload ### 1/5 — 14 Hours and waiting *2026-05-15, version 1.3.14* I’ve been waiting for my capture to complete for 14 hours. No progress bar, eta, or signs of completing. This is my first capture. I wouldn’t waste your time. ### 1/5 — Avis *2026-05-13* Impossible à utiliser malgré plusieurs essais. Très déçu. ## Most praised reviews (10 highest-rated) ### 5/5 — Best in class *2026-08-01, version 1.3.14* Absolute Quality ### 5/5 — Absolument fantastique *2026-06-14* Un énorme merci aux devs pour cette applications de grandes qualités ! Hyper complète, avec de multiples formats d’exportation. Appli pro, dont aucune application payante n’arrive à la cheville. Biiig thanks !!!! <3 ### 5/5 — hi *2026-05-24, version 1.3.14* 希望有中文 ### 5/5 — In the dark about endless queuing *2026-04-23, version 1.3.14* Luma 3D blows competitor apps like Polycam, KIRI, Scaniverse out of the water. UPDATED 23/4/26: Constant queuing issue resolved for me.. For now.. I hope this app stays. ### 5/5 — great *2026-03-25, version 1.3.14* love it ### 5/5 — The best *2026-03-16, version 1.3.14* Best app that utilizes the hardware ### 5/5 — AKASHA *2026-03-03, version 1.3.14* Fantastic! ### 5/5 — The one and only professional NeRF app *2026-02-12* I have been impressed with the professional editing features and usability of this App. It’s not just to create a NeRF capture, but the user can be the a real Creator with the editing/rendering capability. ### 5/5 — perfect *2026-02-05* very easy to use but free ### 5/5 — Good app *2025-12-12, version 1.3.13* So far it’s ok not the best I have used but still a pretty clean flowing app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*