# Luma Surveillance

> Remote surveillance app for Luma NVRs and DVRs with live viewing and recording. (iPhone/iPad app by Wirepath Home Systems, LLC.)

- Source: https://appshunter.io/ios/app/luma-surveillance/id999425761 (this page in markdown: same URL + `.md`)
- Developer: [Wirepath Home Systems, LLC](https://appshunter.io/developer/441873560)
- Category: Productivity
- Price: Free
- Rating: 1.90/5 from 262 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 10.0 · 22 MB
- Languages: American English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany) and 21 more
- Released: 2015-08-07
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/luma-surveillance/id999425761/reviews.md

## What is Luma Surveillance?

The Luma Surveillance app makes it easy to check on what matters – anytime, anywhere. Watch live video, easily search, play back, and save recordings, or take a snapshot all from your tablet or mobile device. 
 
•	 One unified app for all Luma products – including both NVRs and DVRs
•	 Enjoy crystal-clear live viewing of a single or split screen (4, 9, or 16 channels simultaneously) in both portrait and landscape modes with convenient pinch to zoom
•	 Switch between high or standard resolution depending on your remote connection 
•	 Customize your grid views for multi-device management – Drag and drop cameras where you’d like them, even across multiple DVRs/NVRs
•	 Easily scan timeline and playback to find recordings and events
•	 Instantly capture snapshots or record videos with a tap of your finger
•	 Add snapshots and video to your photo library for safe keeping or to share with family, friends, or colleagues
•	 Listen or speak to whoever is on the other end (Audio support varies by camera model) 
•	 Remotely control pan/tilt/zoom (PTZ) cameras
•	 Swipe to quickly and easily switch between cameras

## Key features

- Live video viewing (single/split screen)
- Search and playback recordings
- Capture snapshots and record video
- Unified app for NVRs and DVRs
- Customize grid views
- Remote PTZ camera control
- Audio support (model dependent)

## What do users think of Luma Surveillance?

Overall sentiment: negative

**Pros**

- 📷 Good camera hardware quality
- 💾 Ability to add additional storage
- 🖥️ OvrC platform functionality
- 📱 Works on iPhone with basic functionality
- 🔌 Direct IP connection capability

**Cons**

- 🐛 App crashes frequently and requires constant restarts
- ⏱️ Extremely slow loading times for cameras
- 🔌 Poor connectivity and frequent disconnections
- 📹 Remote playback feature rarely works
- 🖥️ Outdated user interface design
- ⚠️ No login prompt or authentication issues
- 🔋 Drains battery rapidly during playback
- 📱 Poor iPad and Mac compatibility
- 🌐 WiFi connectivity problems despite fast internet
- 🔍 Difficult video review and scrubbing functionality
- ⏰ Time zone issues with playback
- 📊 No motion-detected clip auto-population
- 🎬 Recent app updates made things worse
- 🔐 Frequent forced sign-outs
- 📵 Night recording quality is poor
- 🎯 Inconsistent app behavior and reliability

**Commonly reported bugs**

- App freezes and requires restart to load cameras
- Remote playback feature non-functional
- Login issues and authentication failures
- App crashes when viewing multiple DVRs simultaneously
- Crashes when switching to 32 camera view
- WiFi connectivity fails despite strong internet
- App only works with cellular data, not WiFi
- Buffering and 'No Data' errors during playback
- Recent update wiped out clipped files
- Screen orientation flips unexpectedly during playback
- App incompatible with latest iOS versions
- Battery drains to zero during playback
- Night camera feeds show nothing
- App stuck in infinite loop
- Playback stops when switching between cameras
- Time zone playback limitations
- Motion detection sends only email alerts with garbled images

**Most requested features**

- Complete app redesign from scratch
- Mac OS native support
- Pinch-to-zoom functionality
- VCR-like playback controls (skip forward/backward)
- Motion-detected clip auto-population
- Video export to phone capability
- Sound on video reviews
- Push notifications for motion detection
- Improved landscape/portrait orientation handling
- Faster camera feed loading
- Better grid view quality settings
- Multi-DVR simultaneous viewing support
- Simplified login process
- Better technical support responsiveness

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/luma-surveillance/id999425761/reviews.md

### 1/5 — Waste of money and time

*2026-08-16, version Version 4.6.3*

I have spent so much money to reset the system! It is absolutely useless! 
If I could put a zero star on this, I would

### 1/5 — Unable to get started

*2026-07-24, version Version 4.6.3*

I am unable to get connected to my setup remotely. An integrator is at my
New house getting my cameras ready for me to check on my home before I am able to arrive, but it looks as if the system is unable to let me in without being on the local network. Remote supervision was the whole point of getting this hardware setup.

### 1/5 — Horrible

*2026-07-20, version Version 4.6.3*

Avoid.

### 1/5 — App never works

*2026-06-06, version Version 4.6.3*

What is the point of having a system where you can’t access the cameras. Constantly have to reset. Terrible

### 1/5 — Horrible product

*2026-04-18, version Version 4.6.3*

Do not buy. Almost always down. Zero stars.

### 1/5 — Luma surveillance

*2026-04-02, version Version 4.6.3*

Sucks!!!

### 1/5 — Why? Annoying!

*2026-03-03, version Version 4.6.3*

Just about every other camera app I used when want to zoom in, you pinch the screen. This app you have to press the magnifier icon first, really! Oh if you want to switch to another camera, you need press icon again to be able to change cameras. This app is listed under “Productivity” which is the opposite while using it…

### 1/5 — Doesnt work

*2026-01-28, version Version 4.6.3*

There is no prompt to log in

### 1/5 — God forbid you have to review the recording

*2026-01-26, version Version 4.6.3*

It takes hours to look through old tape with no easy way to review recorded material and the app is horrible.

### 1/5 — App simply doesn’t work

*2025-12-30, version Version 4.6.3*

I can never get the app to show the livestream/playback any time I’m away from home. Very frustrating when our home alarm goes off, and I can’t access the cameras. Very disappointed I was talked into these cameras/app by our home automation rep. Do not buy if you’re considering!

## Frequently asked questions about Luma Surveillance

### What does the Luma Surveillance app do?

The Luma Surveillance app allows you to monitor your security cameras remotely. You can watch live video feeds, search and play back recorded footage, and save important clips or snapshots directly from your mobile device or tablet.

### What are the key features of this app?

Key features include live viewing of single or split screens (up to 16 channels), the ability to search and play back recordings, capture snapshots and record videos, and manage multiple devices with customizable grid views. It also supports remote PTZ camera control and audio features depending on the camera model.

### Is this app free to use?

Yes, the Luma Surveillance app is free to download and use. The provided data indicates no in-app purchases or advertisements, suggesting a completely free experience for users.

### What devices is the Luma Surveillance app compatible with?

The app is designed for use on tablets and mobile devices. It is compatible with all Luma products, including both NVRs (Network Video Recorders) and DVRs (Digital Video Recorders).

### How can I use the Luma Surveillance app for my home or business?

You can use the app to keep an eye on your property, monitor employees, or check on pets and family members. Its ability to manage multiple cameras and provide live feeds makes it versatile for various security and monitoring needs.

## Version history (last 5 releases)

### Version 4.6.3 — 2025-04-24

1. Fixed the "Signal 11" app crashing issue
2. Other Bug fixes and improvements

### 4.6.1 — 2023-06-12

This update includes security improvements.

### 4.6.0 — 2019-11-05

- Added sorting feature on Device List
- LumaLink performance improvements

### 4.5.4 — 2018-09-14

- Added option to playback in High or Medium stream
- Performance optimizations when using LumaLink
- App properly remembers device alias, camera name, and device selection when using LumaLink
- Optimizations for iPhoneX display
- Other misc. improvements

### 4.5.0 — 2018-06-01

Various bug fixes- preparation for launch of LumaLink service.

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## More apps by Wirepath Home Systems, LLC

- [WPS-DVR](https://appshunter.io/ios/app/wps-dvr/id441873557)
- [WPS-IP](https://appshunter.io/ios/app/wps-ip/id578185057)
- [WPS-IP-HD](https://appshunter.io/ios/app/wps-ip-hd/id578193443)
- [OvrC Connect](https://appshunter.io/ios/app/ovrc-connect/id1076395625)
- [OvrC](https://appshunter.io/ios/app/ovrc/id1413853229)

All apps by Wirepath Home Systems, LLC: https://appshunter.io/developer/441873560

## Related topics

[luma surveillance](https://appshunter.io/ios/topics/luma-surveillance) · [luma view](https://appshunter.io/ios/topics/luma-view) · [luma](https://appshunter.io/ios/topics/luma) · [loomi ai](https://appshunter.io/ios/topics/loomi-ai)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*