# Lumi by Nextcare — user reviews > 83 indexed App Store user reviews of Lumi by Nextcare by NEXtCARE, rated 4.02/5 from 188 ratings. - Source: https://appshunter.io/ios/app/lumi-by-nextcare/id1039800748/reviews - App overview in markdown: https://appshunter.io/ios/app/lumi-by-nextcare/id1039800748.md - Rating breakdown: 5★ 200 · 4★ 33 · 3★ 8 · 2★ 2 · 1★ 66 ## What do users think of Lumi by Nextcare? Overall sentiment: negative **Pros** - 🚀 Fast service - 👍 Easy to operate - 👍 User friendly app - 👍 Easy to upload claims - 👍 Telehealth feature worked well - 👍 Very useful apps - 👍 Fantastic service - 👍 Great help during pandemic - 👍 Very easy to use - 👍 Super easy to use - 👍 Intuitive and easy to navigate - 👍 Good design, easy to use - 👍 Love this new version **Cons** - 🐛 Slow interface - 🐛 App doesn't open - 🐛 Features take too long to load - 🐛 Hard to navigate - 🐛 Lags and is very slow - 🐛 Shuts down all the time - 🐛 Cannot click checkbox to accept terms - 🐛 Never operates fully - 🐛 Cannot use Telehealth, Appointment, Medicine delivery - 🐛 Cannot trust in critical circumstances - 🐛 Cannot apply for reimbursement - 🐛 Uploading documents fails - 🐛 App not loading - 🐛 Useless customer service - 🐛 App keeps freezing - 🐛 Disorganized - 🐛 Coverage search takes ages - 🐛 Impossible to download from App Store - 🐛 Difficult to search for providers - 🐛 No sort by nearest - 🐛 Constant upload errors - 🐛 Password reset issue - 🐛 Password change not effective - 🐛 Locked out after password change - 🐛 Too slow to open - 🐛 Horrible service - 🐛 App never works on mobile data - 🐛 Slowest and worst app - 🐛 Not user friendly - 🐛 App not working - 🐛 No option to login on browser - 🐛 Connection time out - 🐛 Not all covered hospitals shown - 🐛 Waste of time - 🐛 Messy to figure out claims - 🐛 Submitted claims appear and disappear - 🐛 Blank interface - 🐛 Black screen - 🐛 Horrible app, never works - 🐛 Doesn't boot properly - 🐛 Worst app and performance - 🐛 Timeout pop-up messages - 🐛 Spinning wheel - 🐛 Most features don't work - 🐛 Cannot log in - 🐛 Needs help link doesn't work - 🐛 Poor app performance - 🐛 Very buggy - 🐛 Submitted documents do not show properly - 🐛 Inquiry response shows blank page - 🐛 Resubmitting documents does not always work - 🐛 Pathetic, completely dysfunctional - 🐛 UI and UX are horrible - 🐛 Filled with glitches - 🐛 Mobile number removed after update - 🐛 Cannot add mobile number again - 🐛 Does not deserve one star - 🐛 Every section has a glitch or is incomplete - 🐛 Hangs - 🐛 T&C in another language - 🐛 Cannot change information - 🐛 No option to edit information - 🐛 FAQ hangs or gives limited information - 🐛 No claim form for reimbursements - 🐛 Expired details shown - 🐛 Laggy and unreliable - 🐛 Document upload incorrect - 🐛 Frustrating and time consuming - 🐛 Garbage, truly horrendous - 🐛 Pot luck if it works - 🐛 Extremely slow - 🐛 Won't load most pages - 🐛 Minimal claim information - 🐛 Updated policy error - 🐛 App not reflecting new policy - 🐛 Unreliable - 🐛 Frequent errors - 🐛 Doesn't load prior claims - 🐛 Doesn't allow new claims upload - 🐛 App is useless - 🐛 Crashes - 🐛 Server error - 🐛 Poorly developed - 🐛 Basic configuration takes ages - 🐛 Worst provider ever - 🐛 Straight rejects claims - 🐛 Approval takes too long - 🐛 Forced to go to hospital for approvals - 🐛 Cannot register - 🐛 Card number not found - 🐛 Registration page doesn't work - 🐛 No claim upload - 🐛 Cannot invite family - 🐛 GUI can be better - 🐛 Insurance itself is worse - 🐛 Network details are useless - 🐛 App and insurance itself is worse - 🐛 Registration page doesn't work - 🐛 No claim upload - 🐛 Can’t Invite Family - 🐛 The GUI of the App can be better **Commonly reported bugs** - Search filter resets after pressing back button - App does not open 99.9% of the times - Features take at least 3 minutes to load - Checking updates is the only thing that works - Hard to navigate - Lags and is really slow - Shuts down all the time - Cannot click on the checkbox to accept terms and conditions - App never operates fully - Login issues - Telehealth, Appointment, and Medicine delivery not working - Cannot trust the app in critical circumstances - Cannot apply for reimbursement - App goes back to page after uploading documents - App is not opening - Not loading - Customer service is useless - App keeps freezing - App is very slow - Disorganized - Coverage search takes ages to load - Difficult to search properly - Impossible to download from the App Store - Difficult to search for providers - Partial matches don't get picked up - Results don't show when you search - No sort by nearest - Constantly get an error when trying to upload a claim - Unable to reset password - Password change not effective - Locked out after changing password - Most of the options are very slow to open - App never works on mobile data - Retry or loading screen on high-speed WiFi - Takes minutes to load - Not user friendly - App won't work properly when searching - App not working - No option to login on the browser - Connection time out - Internet access is fine - Not all covered hospitals are shown in the list - Many hospitals don’t show up in the list - App is a waste of time - App is very slow - Messy to figure out claims - Submitted claims appear and disappear - Very slow - Blank interface - Screen is black and nothing happens - App never loads - Still struggling after 2 weeks - Doesn't boot properly - Restarted the app - Stays in a black screen - Very disappointing for an important app - Timeout pop-up messages - Clicking retry ends the story - Spinning wheel - Most features doesn’t work - Old app was far better - Cannot log in to this new app - Needs help link doesn’t work - Takes long time to load/fetch data from server - Very buggy - Submitted documents do not show properly when checking after submission of claims - Receiving an inquiry response shows a blank page - Resubmitting documents does not always work - App is VERY slow compared to other similar apps - Too many bugs - Completely dysfunctional - Nothing loads - Constant errors - Cannot log in - UI and UX are horrible - App is filled with glitches - Mobile number was already in the app but the latest update removed it - Cannot add mobile number again because verification code is not received - Every section has a glitch or is incomplete or hangs - T&C come up in another language - Cannot move forward with agreeing to T&C - If you agree anyway it hangs - Cannot change any information - There isn’t an option to edit your information - FAQ hangs or gives limited information - There is t even a claim form for reimbursements - App still showing old policy which is expired - App is very unreliable - Sometimes when you try to submit a claim it will not upload the document correctly - Very frustrating and time consuming - Garbage - Truly horrendous app - Pot luck if it decides to work - Extremely slow - Won’t load most pages - Claim pages don’t work most of the time - Information is minimal - Updated Policy Error - App is not reflecting the new policy - When trying to register again it says email id already registered - Unreliable - App works well when it functions properly - Frequently has errors - Doesn’t load list of prior claims - Doesn’t allow new claims to be uploaded - Needs to be improved - App is useless - App does not work on iPhone Xs running iOS 14.3 - Nextcare seem to be having digital issues across all platforms - Don’t waste your time - Keeps crashing - App keeps crashing while trying to access information - Keeps crashing on iOS 14.1 - فاشلين (Failed) - خدماتهم جدًا تعبانه (Their services are very bad) - لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected) - Expired details - Laggy and unreliable - The app is very unreliable - Sometimes when you try to submit a claim it will not upload the document correctly - Very frustrating and time consuming - Garbage - Truly horrendous app - Pot luck if it decides to work - Extremely slow - Won’t load most pages - Claim pages don’t work most of the time - Information is minimal - Updated Policy Error - App is not reflecting the new policy - When trying to register again it says email id already registered - Unreliable - App works well when it functions properly - Frequently has errors - Doesn’t load list of prior claims - Doesn’t allow new claims to be uploaded - Needs to be improved - App is useless - App does not work on iPhone Xs running iOS 14.3 - Nextcare seem to be having digital issues across all platforms - Don’t waste your time - Keeps crashing - App keeps crashing while trying to access information - Keeps crashing on iOS 14.1 - فاشلين (Failed) - خدماتهم جدًا تعبانه (Their services are very bad) - لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected) - Server error - App is already poorly developed - Keeps giving server error out of working hours - Configuration takes ages - Correct all bugs at least to have usability - Cannot register, says card number not found - Pretty pointless app - Does not recognize card number - Unable to register - Asked to verify mobile but have not been sent a code - Registration page doesn't work - Cannot register to the app - No claim upload - You can’t even upload claims - Can’t Invite Family - Have one email for 3 policies and can only view one policy on the app - Option to invite family does not work on the app - The GUI of the App can be better - App and Insurance itself is worse - Network details are useless - Registration page doesn't work - No claim upload - Can’t Invite Family **Most requested features** - Make selection/listing of care providers alphabetically - Change coverage search to be faster - Improve backend for faster data loading - Allow selection of navigation app (e.g., Google Maps) - Add option to edit information - Add claim form for reimbursements with clinics - Fix mobile number verification code issue - Fix issue with viewing dependants for both parents - Add teleconsultation functionality ## Newest reviews (16 of 83) ### 2/5 — Never operates fully *2026-01-04* This app never operates fully. There is always an issue sometimes with login and sometimes with the feature. Since 2 days I am not able to use Telehealth, Appointment and Medicine delivery. You can not trust this app in critical circumstances. **Developer response:** Sorry for your experience. Would you mind trying again? If you still face the same issues, please send an email directly to the support team at appsupport@nextcarehealth.com. Thank you ### 1/5 — Very slow *2025-09-19* Terrible app, not user friendly. Freezes all the time and very disorganised. **Developer response:** Sorry for your experience. We have just updated the app, so can you please try again, and if you face the same issues, kindly send an email about it directly to the team at appsupport@nextcarehealth.com. Thank you ### 1/5 — Coverage search *2025-08-20* Please change coverage search it takes ages to load, it is not helping its hard, to search properly **Developer response:** Thank you for your comment. We will share it with the app team so they address it in the next update. ### 1/5 — Thumbs down *2025-05-22* Worst app I’ve ever had the misfortune of having to use. Takes forever to load, is not user friendly and it’s impossible to download from the App Store **Developer response:** If you are still unable to download the app, please send an email about it to appsupport@nextcarehealth.com ### 2/5 — Search difficult, constant upload errors *2025-05-01* It’s very difficult to search for providers. Partial matches don’t get picked up. Sometimes results don’t show when you search but if you’re lucky enough to scroll and get in list it’s there. There is no sort by nearest - so a challenge if you want something close to work/home I constantly get an error when trying to upload a claim **Developer response:** Dear Nicolas, Sorry for your experience. I wil share it with the app team so they can look into it and do the needful. Thank you ### 1/5 — Password reset issue *2024-12-15* Unable to reset the password. It is difficult to use in case of emergency. Customer service needs to be fast for medical insurance **Developer response:** Please send an email about it to appsupport@nextcarehealth.com for assistance. Thank you ### 1/5 — Password change not effective *2024-12-10* I don't know the reason they provide this much security- almost same like a mobile banking app. I forgot the password and wanted to change it. After changing the password I took a screen shot. But when I tried to log in it says invalid password and now I'm locked out. Everytime I checked with screen shot and confirmed, still this happened **Developer response:** If you are still locked out, please send an email to appsupport@nextcarehealth.com for assistance. Thank you ### 1/5 — Too slow *2024-07-02* Most of the options are very slow to open **Developer response:** Thank you for your feedback. We have shared it with the app team so they can address it in the next update. ### 1/5 — Service horrible *2024-06-11* Je regrette d avoir choisi nextcare **Developer response:** Désolé d'entendre ça. Pouvez-vous s'il vous plaît envoyer un couriel concernant votre expérience à membercare@nextcarehealth.com afin que notre équipe puisse enquêter et faire le nécessaire ? Merci ### 1/5 — Very slow and poor app *2023-12-11* The app never works on mobile data and on high speed WiFi all you will be able to get is retry or loading screen!!!!! Very bad experience 😭😭😭 **Developer response:** Thank you for your feedback. We have shared your comment with the app team so they can do the needful. ### 1/5 — Slowest and Worst *2023-12-11* never came across such a slow app which takes minutes to load. Unfortunately you have to live with it if you have Nextcare insurance. **Developer response:** Thank you for your feedback. Please ensure you have good internet connection and try again. Also, we have shared your comment with the app team so they can do the needful. ### 1/5 — Not user friendly *2023-12-06* Not user friendly, you need someone to understand the app first, then next it won’t work properly if you search what you told to search. Need more improvements in the app. **Developer response:** Thank you for your feedback. This has been shared with the team ### 1/5 — App not working *2023-09-07* App not working and there is no option to login on the browser. **Developer response:** Please try to reinstall the app, and if you are still unable to log in, then kindly send an email about it to appsupport@nextcarehealth.com for assistance. Thank you ### 1/5 — the app does not work!😡 *2023-09-07* Message “Connection time out. please try again later.” my internet access is fine **Developer response:** Dear Stephane, sorry for your experience. Please try again and if you still face the same issue, send an email to appsupport@nextcarehealth.com for assistance. Thank you ### 1/5 — Not all covered hospitals are shown in the list *2023-08-26* This app doesn’t show you the entire list of hospitals covered under insurance. I have trouble finding out what all hospitals are covered for me. Many hospitals don’t show up in the list though they are covered. **Developer response:** Thank you for your feedback. We will share this with the team so they can fix it in the new update. ### 1/5 — Waste of time *2023-08-17* I read all the reviews as I was sceptical to load but what choice do you have but to try when this is the “Best” route given to you by the insurance company. As others have said app is a waste of time. Now I’m waiting for the standard response “sorry to hear …….blah blah “ **Developer response:** Can you please send an email to appsupport@nextcarehealth.com about any issues you are facing regarding the app? Our app team will be happy to assist you. Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-06-10* Just get stuck on the checking for update page. Useless **Developer response:** Can you please try again? If you still face the same issue, kindly send an email about it directly to the app team at appsupport@nextcarehealth.com. Thank you ### 1/5 — Very slow update *2026-06-10* Very slow update and load **Developer response:** Can you please try again? If you still face the same issue, kindly send an email about it directly to the app team at appsupport@nextcarehealth.com. Thank you ### 1/5 — Garbage application *2026-04-02, version 7.0.11* SO BUGGY totally unusable for submitting claims. ### 1/5 — Unable to find network list *2026-03-13* Too much slow interface . not able to search nearest clinic/Hospitals . Search filter resets after pressing back button **Developer response:** Sorry for the inconvenience. You may send an email about this directly to the app team at appsupport@nextcarehealth.com for assistance. Thank you ### 1/5 — Worst app *2026-02-11* This is the worst app I’ve ever used in last decade at least. It doesn’t open 99.9% of the times, that’s a perfect reliability contrast. If it opens, no feature works without talking at least 3 min as if it is loading done 4k movie. I don’t know if the makers thought this app will be used by not more than 10 users. Checking updates is the only religious thing that works on each use of the app. What a sick example of how bad development looks like. I feel it’s the backend infra issue but not the fronted. Sorry for this sarcasm but it never works when I need it urgently. I’m utterly shocked to see so many positive reviews. Pls done ask me to write to app support team. I have nothing more to say. **Developer response:** Your feedback has been taken seriously and shared with our technical team for immediate review, particularly regarding stability and performance concerns. We continuously work on improving reliability and user experience, and comments like yours help us identify where we need to do better. Thank you for sharing your feedback. ### 1/5 — Awful app *2026-01-13* Hard to navigate, lags and is really slow and shuts down all the time **Developer response:** Sorry for the inconvenience. Your comment was shared with the app team so they can do the needful. Thank you ### 1/5 — STOP CHEATING *2026-01-10* I have been to a Ayurvedic clinic to consult my son. Who has alternative treatments coverage. As per the clinic staff only reimbursement is possible. Tried to fill the reimbursement form. It was asking me to accept the terms n conditions. But noway that anyone can click on the checkbox to accept it. The page designed in a such a way that nobody can click on it as the box is hidden at bottom corner. I’m sure these are dirty tricks that insurance companies do to prevent the claim request. Shame… **Developer response:** Dear Hareesh, thank you for bringing this to our attention. Can you please try again, and if you still face issues, then kindly get in touch directly with the team by email at appsupport@nextcarehealth.com. Thank you ### 1/5 — Cannot apply for for claim *2025-12-09* I tried more than 10times for ,application for reimbursement in app it is going back to page after uploading documents **Developer response:** Please try again and if you still face the same issue, kindly send an email to the app team at appsupport@nextcarehealth.com for assistance. ### 1/5 — Useless app for a useless company *2025-11-03* I’ve contacted their customer services more times than I can count and all they do is leave me waiting and never answer any questions. They are useless. **Developer response:** Sorry for the inconvenience. You may try to get in touch via email at membercare@nextcarehealth.com. Thank you ### 1/5 — Slow *2025-10-21* The app keeps freezing and slow. **Developer response:** Your comment was shared with the app team. If you are still facing these issues, please send an email to appsupport@nextcarehealth.com for assistance. Thank you ## Most praised reviews (10 highest-rated) ### 5/5 — Service *2026-01-18* Very good and fast service **Developer response:** Thank you for your positive feedback! ### 5/5 — Problem in application *2025-11-21* Lumi is not opening from morning. Tried multiple times - it’s not loading! Need to get info about the pending reimbursement claims **Developer response:** If you are still facing the same issue, please send an email about it directly to the app team at appsupport@nextcarehealth.com ### 5/5 — Easy to operate *2024-03-30* It can be operated conveniently.👍 Please make selection/ listing of care providers alphabetically 😊 **Developer response:** Thank you for your feedback. We will take it into consideration in future updates. ### 5/5 — Lumi App- Mediclaim Process *2023-10-30* Loved the app. Very easy to navigate. The entire claim upload process took me just one minute. **Developer response:** Thank you for your positive feedback! We look forward to serving you again in the future. ### 5/5 — Excellent App *2022-12-23* App is really user friendly and designed in excellent way. ### 5/5 — Medical Insurance claim *2022-01-12* Medical insurance claims is made very simple using this app, submit your claims in a click away and monitor your claims on your mobile. ### 5/5 — Love it *2021-12-31, version 3.1.1* I never thought this process would be that easy!! Once you can read and write it’s a breeze! 👏👏 ### 5/5 — change name in Arabic *2021-12-03, version 3.1.1* Please change name for month in Arabic ### 5/5 — User friendly app *2021-10-13* It is very easy to upload our claims and view the status of claims and approvals. No need to rush to the hospitals for checking the approvals ### 5/5 — Very useful apps *2021-08-05* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*