# Lumi: Car Rental — Speedy bookings at great rates

> Car rental booking app with fast transactions and great rates. (iPhone/iPad app by SEERA GROUP HOLDING.)

- Source: https://appshunter.io/ios/app/lumi-car-rental/id1489446283 (this page in markdown: same URL + `.md`)
- Developer: [SEERA GROUP HOLDING](https://appshunter.io/developer/1484313955)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.80/5 from 862 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 79 MB
- Languages: American English, Arabic
- Released: 2020-08-12
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/lumi-car-rental/id1489446283/reviews.md

## What is Lumi?

Add fun to your car rental experience with Lumi!

Save time with fast pick-up and drop-off, easy transactions, and the option of secure online payment or payment at the branch. If you're looking for a smooth and hassle-free rental experience with excellent rates and multiple options in Saudi Arabia, Lumi’s advanced app has everything you need!

Lumi is collaborating with Ehsan platform during the holy month of Ramadan.

Browse a wide range of cars at great prices.
Search for cars by vehicle make and type.
Add insurance and other benefits, such as driving permits in GCC countries, with ease.
Enjoy exclusive Lumi offers and discounts.
Choose the nearest branch from 36 locations, including 15 Saudi airports.
Make online payments via debit card, or credit card, or pay at the branch (cash or card).
Save driver information for faster booking.
Manage your upcoming booking and booking durations via the app.
Enjoy fast and seamless pick-up and drop-off.
Have peace of mind with 24/7 roadside assistance.
Excellent customer service.

Our Cars:
Less than two years old.
High quality and regularly maintained.
Thoroughly sanitized and disinfected.
Clean and smoke-free with a strict no-smoking policy.

About Us:
We are the Kingdom's leading car rental company, serving our customers with energy, vitality, and new ideas by leveraging cutting-edge technology and service personalization so that our customers receive an experience that goes beyond their expectations.

Lumi has accelerated the digitization of the car rental industry, providing our customers with a seamless booking experience through our website or app. Our services are offered throughout the most prominent regions of the Kingdom, thanks to our network of 36 branches, 15 of which are located in the Kingdom's airports.

*World Travel Award 2020
*Best Car Rental Company in the Middle East 2021 award
*Best Car Rental Company Award in the Kingdom of Saudi Arabia 2022
*Best Car Rental Company in Digital Transformation Award 2023
*Best IPO Award 2023
*Best CEO of Car Rental Company Award 2023
*Fastest Growing Car Rental Company Award 2023

## Key features

- Fast pick-up and drop-off
- Secure online and branch payments
- Browse wide range of cars
- Add insurance and permits
- Exclusive offers and discounts
- Manage bookings
- 24/7 roadside assistance

## What do users think of Lumi?

Overall sentiment: mixed

**Pros**

- 👍 User-friendly and easy-to-use app
- 🚗 New and clean vehicles
- 💼 Professional and helpful staff
- 🌍 English-speaking support available
- 💰 Competitive and affordable pricing
- ✅ Honest and reliable service

**Cons**

- ⏱️ Long waiting times at airport locations
- 😠 Poor customer service at some branches
- 🚗 Vehicle quality issues (broken windshields)
- 💳 Unfair deposit and payment policies
- 🗺️ Limited branch coverage in some regions
- 📱 App booking time slots not working properly
- 💸 Delays in refunding customer payments

**Commonly reported bugs**

- Booking time slots show unavailable despite availability
- Extension payment option deleted from app
- Payment processing issues during checkout

**Most requested features**

- Fix extension/renewal payment option in app
- Expand branch locations to underserved areas
- Improve branch management at Jazan location

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/lumi-car-rental/id1489446283/reviews.md

### 5/5 — Lumi is the best

*2026-06-28, version 2.78.0*

Good service , nice cars and rates

### 1/5 — تجربة سيئة

*2025-10-13*

تجربة سيئة جدا في مطار جدة انتظار لوقت طويل عند المكتب للتفويض مع العلم اني حجزت اونلاين وانتظار لوقت اطول في المواقف لاستلام السيارة ولا توجد مساعدة كل ماتسال احد يقلك دقايق

### 1/5 — خدمة عملاء سيئة

*2025-07-15*

للاسف خدمتهم سيئة واطلب سياره واروح ابي اخذها وادق مشوار اخر شيء القزاز الامامي مكسور ويقولي مصلح القزاز وارجع اقوله اعطيني غيرها يقولي مافي غير هذي  ويكذب عيني عينك ويقول السياره الموجوده الثانية مو متغير لها زيت واقوله تضمن انه ما ينكسر او يطق القزاز يقولي مو عاجبك الغي الحجز للامانه سوء معامله من الموظف وسوء معاملة من الكول سنتر حاجز اون لاين عشان ما اطول وجلست عندهم ساعة وعليها بس عشان استلم سياره متوفره بديله.!!! لا تعويض ولا شيء وفوق ذا كلو اسلوب سيء👎🏽👎🏽👎🏽 خساره فيكم نجمة

### 5/5 — Excellent

*2025-03-07*

Excellent

### 5/5 — Easy and friendly app

*2024-11-15*

Easy app and friendly staff also they are very professional
They provide new and clean cars
Appreciate it

### 5/5 — خدمات

*2024-03-26*

خدمة رائعة

### 4/5 — التمديد

*2024-01-19*

انحذفت خانه التمديد وماكانت تقبل الدفع نرجو صيانتها خدمه جميله ورهيبه ولومي دايماً متألقة ف خدماتها ماعادا فرع جازان البلد الرئيسي اسوء اداره وخدمة تتلقاها وشكرا

### 1/5 — معقد

*2023-07-17*

التطبيق كل ما حطيت وقت للحجز يطلع لا ينطبق
وثانيا لا يوجد فروع بالمنطقة اللي فيها

### 5/5 — Excellent and cheaper

*2023-07-17, version 2.27.0*

Excellent cars and good services with cheaper prices

### 5/5 — Rental

*2023-02-02*

I have rented with Lumi multiple times Jeddah location at king Abdul aziz airport .they are very helpful and work with you with any issues they are very honest about everything. They have English speakers mostly if you don’t speak Arabic.

## Frequently asked questions about Lumi

### What does the Lumi app do?

The Lumi app allows users to rent cars quickly and conveniently. It offers a wide selection of vehicles at competitive prices, with options for secure online payments or payment at the branch. Users can also add insurance and other benefits, manage their bookings, and access exclusive offers.

### What are the key features of the Lumi app?

Key features include fast pick-up and drop-off, secure payment options (online or at the branch), browsing a wide range of cars by make and type, adding insurance and driving permits, managing upcoming bookings, and accessing 24/7 roadside assistance. Users can also save driver information for faster bookings.

### How much does it cost to use the Lumi app?

The app itself is free to download and use. The cost associated with the app is for the car rental service itself, which varies based on the vehicle chosen, rental duration, and any additional services or insurance selected. Payment can be made online or at the branch.

### Where is Lumi car rental available?

Lumi car rental services are available throughout Saudi Arabia. The app allows users to choose the nearest branch from 36 locations, including 15 branches located in Saudi airports, ensuring widespread accessibility.

### Who is the Lumi app for?

The Lumi app is designed for individuals in Saudi Arabia who are looking for a smooth, hassle-free, and affordable car rental experience. It caters to those who value speed, convenience, and a wide selection of quality vehicles for their travel needs.

## Version history (last 5 releases)

### 2.84.0 — 2026-08-25

Improved error handling, enhanced user messaging, and minor UX improvements.

### 2.83.0 — 2026-08-17

Improved error handling, enhanced user messaging, and minor UX improvements.

### 2.82.0 — 2026-08-03

Improved the booking extension and confirmation experience
Improved input validation, interactive fields, and overall app stability

### 2.81.0 — 2026-07-25

Bug Fixes and Performance Improvements

### 2.80.0 — 2026-07-07

Bug Fixes & Performance Improvements

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## Related topics

[lumi](https://appshunter.io/ios/topics/lumi) · [lomi](https://appshunter.io/ios/topics/lomi) · [ejaro](https://appshunter.io/ios/topics/ejaro) · [lumi app](https://appshunter.io/ios/topics/lumi-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*