# Luminis Health — user reviews > 70 indexed App Store user reviews of Luminis Health by Anne Arundel Medical Center inc, rated 4.40/5 from 567 ratings. - Source: https://appshunter.io/ios/app/luminis-health/id1367531407/reviews - App overview in markdown: https://appshunter.io/ios/app/luminis-health/id1367531407.md - Rating breakdown: 5★ 300 · 4★ 27 · 3★ 20 · 2★ 18 · 1★ 35 ## What do users think of Luminis Health? Overall sentiment: mixed **Pros** - 👨‍⚕️ Excellent clinical staff and care quality - 👍 User-friendly interface and easy navigation - 📱 Convenient centralized health information access - ✅ Helpful check-in and appointment features - 🎯 Comprehensive health records repository - 💬 Effective messaging system for communication - 😊 Professional and caring healthcare team **Cons** - 🐛 Frequent app crashes and freezing - ⏳ Pages fail to load or load indefinitely - 🔄 Requires constant re-login without saved credentials - 🚫 Redirects to external web browser for many functions - 🔐 Persistent Face ID and passcode setup failures - 💳 Unexpected billing charges and poor billing transparency - ⚠️ Server connectivity and authentication issues - 🔗 Broken provider connections and integrations - 📝 Redundant health questionnaire repetition **Commonly reported bugs** - Face ID and passcode setup hangs indefinitely - Test results and messages fail to load - E-check-in error messages and repeated failures - App crashes on startup or during use - Login password field adds unwanted blank spaces - Account settings fail to load or change - Dark mode renders messages invisible - Terms and conditions cannot be loaded - Appointment scheduling limited to lab work only - Messaging system cannot reply to test result notifications - App requires reinstallation to function properly **Most requested features** - Apple Health integration and data sync - Ability to schedule appointments with primary care physicians in-app - Merged health questionnaires across multiple visits - Provider connections to Hopkins and University of Maryland - In-app appointment scheduling beyond lab work - Direct messaging reply functionality for test results - Saved username for faster login - Dark mode support ## Newest reviews (15 of 70) ### 2/5 — Nursing staff *2026-05-07, version 24.0.2* The nursing staff in radiation oncology was very impersonal and robotic. For being in a field of oncology I would hope the staff would be gentle and make their patients feel seen and not just another number. ### 3/5 — Services not requested *2026-03-01, version 24.0.2* Upon getting my yearly Medicare wellness visit, which should be free and has been every year I was charged $18.+ for a procedure I did not request and was not told I was getting. Nothing was out of the ordinary. Your explanation was lame. After numerous calls to Aetna, Luminis billing and their administrator and 6 months passing being afraid you would send this to a collection agent I cratered and paid your bill. I am not a happy camper and am telling all who will listen. Ann Ellis ### 5/5 — Luminis at Gambrills *2025-10-17, version 24.0.1* Have been going here for about 3 years now. Dr Martin is great, listens and sees whole person, not just current symptoms. A connecting type of mind, so useful in exploring diagnoses and treatments. Also staff helpful. Luminis itself, with all of its growth, is a bit clunky administratively and technologically, but usually can get things done. ### 2/5 — This app used to let you do things, now it’s just a portal to external web browsers *2025-10-13, version 24.0.1* Just about anything you might want to do is going to direct you out of the app into the web browser where they’re going to require cross origin tracking to even log in, which is really, really bad privacy policy, and shouldn’t even be necessary anyway because you’re already logged into the apparently now pointless app. ### 5/5 — Stroke patient *2025-09-06, version 24.0.1* Everyone was very supportive, honest and caring at the most scary and difficult time in my life. I appreciate that so much. Being in a room alone was very helpful. One of the nurses shared a cousins experience which led me to where I chose therapy. Best choice I ever made. I’m recuperating and wish them all the best. ### 5/5 — Review *2025-08-18, version 24.0.1* I really like this ap. My mom is 102 yrs old and when I can’t reach dr this ap works well. I also use it for myself. Check in is great. It saves me from digging out ins info and paperwork in the drs office. Very good ### 3/5 — E-check in *2025-08-10, version 24.0.1* I have tried for 4 days to complete my e-checkin to no avail. I complete everything, get to the questionnaire and it says error occurred and try back later. It happens each time I return. ### 5/5 — Great Place *2025-08-07, version 24.0.1* I dislike going to the doctors but the front desk staff was awesome quick check in. The nurse whom took my pressures was very friendly and had great customer service. The nurse whom took my blood was very friendly as had great customer service she seen I was afraid of needles so she talk to me distracting me next thing I knew done very awesome, very gentle didn’t feel a thing. The doctor was very kind and gentle listened and examine everything I brought to her attention no matter how small… upon checking out the nurse at the check out was very full of smiles the staff was vibing with each other very family oriented positives vibes was reflecting a great work environment awesome place for my first visit. Give you guys 5 stars very outstanding everyone keep up the good work. ### 3/5 — Where are my connections to Hopkins and U Maryland? *2025-06-21, version 24.0.1* How do I fix this AP? ### 5/5 — Very professional and accommodating *2025-05-29, version 24.0.1* Starting with the “check in” and continuing thru “recovery” it was a very easy process. The staff was professional, polite and made me feel at ease. ### 5/5 — Thank you note *2025-05-19, version 24.0.1* Excellent care. Ronnie. Amanda. Shanna, Deana’s, Teren, Nadia, kei, and Rachel gave wonderful care. They were both caring and professional. Thank you all for all your excellent care. ### 2/5 — Useless App *2025-04-02, version 24.0.1* We use many apps now in this day and time. But this one is completely useless. It shows my visits to Drs offices and ER visits. But I can’t in turn set up follow up appts with your primary care. USELESS. ### 5/5 — Stay at doctors hospital *2025-01-31, version 24.0.1* 3 rs floor staff was exceptional very attentive to my needs Cudos to the staff ### 5/5 — Luminous Review *2024-12-02, version 24.0.1* The Luminous web site has come a long way and has become very user friendly and a repository for all my tests and current activities. However, I do wish when filling out a current health questionnaire for one doctor visit and then visiting another health professional the same week, the health questionnaires could be merged instead of answering the same redundant questions. Thank you ### 2/5 — Used to be good *2024-11-19, version 24.0.1* Freezes all the time or simply doesn’t load. Can hardly use it at all anymore Impossible to pay bill online anymore ## Most critical reviews (10 lowest-rated) ### 1/5 — Super Bad App *2026-03-27, version 24.0.2* Whe you trying to change a primary doctor or find another doctor near you the system ask for the website and it’s not working, I can’t login, I try on my iphone, ipad, laptop and non connect to the website ### 1/5 — Things won’t load *2026-03-17, version 24.0.2* Test results and messages will no longer load. Nothing I do will make those pages load, they just continue to spin. Please fix app ### 1/5 — Doctor Tonya H ER *2025-12-11, version 24.0.2* This person needs to be doing lab work. Interacting with patients is a loss for this hospital. So much money to make it look nice when they have doctors like this ER doctor who has a rotting EQ and 0/10 bedside manner. I spent 7 hours there for her to spend 2 minutes total explaining how I was an idiot and I could leave and follow up with a specialist. ### 1/5 — Gel Injection *2025-05-28, version 24.0.1* We started the process for Gel - 1 injection 1 1/2 months ago. I had to initiate a three way call with CVS Speciality Pharmacy and Luminis to confirm approval. If I didn’t intervene, nothing would go forward. ### 1/5 — Awful *2025-03-31, version 24.0.1* Poor. Trying to schedule appointments w/ primary physician and it takes you out of the app to a website and your primary care doctor is not linked. Everything abt this app is counterintuitive & silly, even writing this review . You cannot reply to test result messages and have to go out of that notification and use an existing thread on a different subject or start a new one. ### 1/5 — Changed password without telling me *2024-10-03, version 24.0.1* Your system failed to recognize me with the facial recognition. It said that my password had been changed. You didn’t tell me that was happening. Oh and by the way my face hadn’t changed yet you system would not recognize. So I had to go in and make a new password. But it still doesn’t recognize me. Waste of time. Pain in my backside ### 1/5 — Broken *2024-06-26, version 24.0.1* No longer works after update. Does anyone test these first? Can’t get needed meads refilled this is criminal. ### 1/5 — Broken Face ID and PIN *2024-02-03, version 24* Reviews from years ago stating how you can’t set it up, and sure enough still on 3FEB2024 it just spins a pinwheel forever. App last updated 2 years ago. Please bring this to modern standards. At least messaging seems to work ### 1/5 — Passcode broken after years of complaints *2024-01-19, version 24* Luminis doesn't care about patients and this is yet another shining example of a bug they could easily fix but won't and can't be bothered. Don't mind adding surprise charges to our bills though! ### 1/5 — Used to be good *2023-05-16* Freezes all the time or simply doesn’t load. Can hardly use it at all anymore ## Most praised reviews (10 highest-rated) ### 5/5 — Total Knee Replacement *2026-07-31, version 24.0.4* My experience with Luminous Health has been great. From the weeks leading into surgery and post surgery has been very impressive. The care I received from the entire staff went above and beyond my expectations. 5 stars👍 ### 5/5 — I like it. *2026-06-29, version 24.0.4* I have been a Luminis patient almost 2 years. It has been a pleasant and thorough medical experience. The physicians have a wonderful bedside manner as well expertise in their fields. My health is well tended to. ### 5/5 — Care and services *2026-04-16, version 24.0.2* Luminis has provided exceptional care and service. All of the doctors have been very thorough in the diagnosis, treatment and for me. Thank you for taking great care of me. ### 5/5 — Exceptional Care *2026-03-09, version 24.0.2* My team of doctors, nurses, physician assistants, staff and volunteers were professional, knowledgeable, caring and supportive during my life changing journey. I’m beyond grateful of the care I received. ### 5/5 — Love the app *2026-02-11, version 24.0.2* I love the app. I love having everything in one place I can see upcoming visits past visits is all around. Great app. ### 5/5 — Amazing *2026-01-24, version 24.0.2* Anytime I visit AAMC I have a great team. Today January 23, 2026 & I had the best nurse MaryGrace & tech Deja. They both made me feel Really comfortable & treated my every need. & communicated well with me about my treatment plan, tests being done & medications. Awesome team, clean & friendly atmosphere. Thank you for all that you both do & the rest of the doctors, nurses & techs. ### 5/5 — Dr. Acree and Stagf *2025-12-12, version 24.0.2* Dr. Acree made me feel at home with her warmth and clear, thorough explanations of what I needed and with clear guidance. She and her staff were friendly, professional and answered any questions I had and I was so pleased with their services. I will refer them to all my friends as I trust them fully! ### 5/5 — Fabulous staff and care was marvelous *2025-12-05, version 24.0.2* Drove myself to ER and ended up having my gallbladder removed. The care and attention I received was nothing short of perfection. The Luminis app is easy to navigate and I was able to link it to my KP provider so everything is at my fingertips. But seriously great care. ### 5/5 — Knee pain *2025-11-27, version 24.0.2* I usually see Amanda for my knees but she was out of the office. I saw Marisa, instead as I was able to get in the same day. Marisa was lovely, and thorough. I was very pleased with her demeanor and gentle hand while delivering a steroid shot. Wouldn’t hesitate to schedule with her again. ### 5/5 — Great app *2025-11-05, version 24.0.1* Very easy to use and well executed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*