# Lumino Health Virtual Care — user reviews > 143 indexed App Store user reviews of Lumino Health Virtual Care by Dialogue Technologies Inc, rated 4.40/5 from 36 ratings. - Source: https://appshunter.io/ios/app/lumino-health-virtual-care/id1487541986/reviews - App overview in markdown: https://appshunter.io/ios/app/lumino-health-virtual-care/id1487541986.md - Rating breakdown: 5★ 29 · 4★ 0 · 3★ 2 · 2★ 1 · 1★ 4 ## What do users think of Lumino Health Virtual Care? Overall sentiment: mixed **Pros** - 🚀 Quick appointment booking and fast response times - 👨‍⚕️ Professional and compassionate healthcare providers - 💻 Easy-to-use app interface and intuitive navigation - 🏥 Convenient alternative to emergency rooms and long wait times - 📱 Accessible virtual care for rural and underserved areas - 💬 Chat history retained for easy reference - ⏱️ Same-day consultations available - 📋 Prescriptions sent directly to pharmacies - 🎯 Efficient triage and diagnosis process - 🌍 24/7 availability of healthcare professionals **Cons** - ⚠️ Frequently refers patients to physical clinics instead of providing care - ⏳ Long wait times despite virtual service claims - 🔄 Inconsistent service quality across different providers - 🚫 Limited ability to handle complex medical issues - 📋 Requires excessive information gathering before consultations - 👥 Difficulty managing dependents and family accounts - 🔐 Poor security and data privacy concerns - 💳 Unclear coverage information and billing details - 🎯 Generic advice without personalized care - 😤 Some unprofessional and rude healthcare providers - 🔍 Lack of transparency about provider credentials **Commonly reported bugs** - App crashes immediately upon opening - Login verification email not recognized by app - Endless redirect loop between app and browser - Profile page NEXT button remains greyed out despite correct information - App freezes on location screen during setup - Chat function closes unexpectedly - Unable to update app to latest version - App loading screen hangs indefinitely (15+ minutes) - Email verification code not provided or recognized - Zoom/video call drops within app - Photo upload functionality not working properly **Most requested features** - Ability to see provider credentials and choose preferred healthcare professionals - Clear display of coverage and insurance information within app - Landscape mode support for iPad users - Digital insurance card feature for quick access at pharmacy - Better notification system for appointment reminders and call status - Improved onboarding process for adding dependents - Hours of operation clearly displayed - Direct phone number to contact support - Option to keep the same therapist for continuity of care - Virtual meeting link provided in appointment confirmation ## Newest reviews (13 of 143) ### 2/5 — Not as good as Telus health *2026-06-30* I had tried Lumino multiple times but every time I ended up being ask to go in person and see a walk in or family doctor, including a time I asked for a doctor’s note and another time I asked for a blood test req, both of which I was able to get the support I needed from Telus Health. I don’t recommend it if you want to save time, I ended up wasting more time. **Developer response:** Hi, we’re sorry to hear that your experience didn’t meet your expectations, and for the frustration this must have caused. Please feel free to reach out to sunlife-support@dialogue.co so our team can review your experience, answer any questions, and see how we can best assist you. ### 5/5 — Julie Hunter *2026-05-25* Très professionnel et agréable **Developer response:** Bonjour! Merci pour votre message. Nous sommes ravis d’apprendre que votre expérience a été à la fois professionnelle et positive. Votre retour est très apprécié! ### 5/5 — Great experience *2026-05-17* Conversation was clear, doctor was considerate and knowledgeable. This virtual care is awesome. **Developer response:** Hello, thank you for this feedback. We are happy to hear you were able to obtain clear, supportive and helpful care from our team. Please always feel free to use Lumino Health Virtual Care in the future, we hope to always be there to support you. ### 2/5 — Call quality *2026-05-17* The call quality is so bad and we are barely hearing the nurse, voice is too low, **Developer response:** Hello, thank you for this feedback. It is very important that communication between you and your practitioner be clear and understanding, and we can help make sure that you do not experience this issue going forward. Please feel free to reach out to our team at sunlife-support@dialogue.co, we'd be happy to help however needed. ### 5/5 — Tres bon service *2026-05-11* Le service est parfait rapide clair de plus je suis impressionné par la gentillesse des professionnels. **Developer response:** Bonjour! Merci beaucoup pour votre message. Nous sommes très heureux d’apprendre que vous avez trouvé le service que vous aviez reçu rapide et clair, et que la gentillesse de nos professionnels vous a marqué. Votre commentaire nous fait très plaisir! ### 5/5 — Convenient *2026-05-09* Really enjoy the personable providers and comfort of my home. Thankful this is covered with my works health package! **Developer response:** Hello, thank you for this comment. We are very glad to hear that our Care Providers were able to help support you, and that you had such a positive experience using our services. We strive to provide exceptional care to all our members, and it is touching to hear that it had such a positive impact for you. ### 4/5 — Missed messages *2026-05-04* I’m missing messages in my inbox since it only supports in-app push notifications, not email or SMS like other notifications. **Developer response:** Hello, thank you for this review, and we are sorry for any missed messages, and would like to help. Please reach out to sunlife-support@dialogue.co, we can ensure that everything is working as it should, allowing you to be notified as soon as our Care Team contact you in your app. ### 5/5 — First time *2026-04-25* I had an issue and since it was a weekend I thought I would try the virtual care options I am very pleased with the result. I had a consultation within 2 hours and a prescription sent to be filled. Very professional and pleasant to deal with. Thank you Lumino Virtual Care, I will avoid any complications because of the timely diagnosis. **Developer response:** We are so happy to hear you had such a positive experience, and were able to get the care you needed so quickly. Sending healthy wishes your way! ### 3/5 — Lots of issues *2026-04-17* I had issues with the doctors trying to call I don’t not receive any calls. Now my chat boxes are not loading and I received a call saying they wrote to me but I don’t see anything in the app **Developer response:** Hello, We are so sorry to hear you have encountered these issues. Please contact us at sunlife-support@dialogue.co and it will be our pleasure to help you resolve these issues. ### 5/5 — Aide psychologique *2026-04-10* Sonia a été d’un aide immense je suis extrêmement reconnaissante elle m’a enlevé un poids énorme ! **Developer response:** Bonjour! Merci beaucoup pour votre message. Nous sommes très heureux d’apprendre que Sonia a pu vous apporter un soutien aussi précieux. Votre reconnaissance lui sera transmise et grandement appréciée. ### 5/5 — Sinus cold *2026-04-10* Amazing service. So easy to book and the nurse practitioner I talked to was excellent. **Developer response:** Hello, thank you for your kind feedback. We’re glad to hear booking was easy and that you had such a positive experience with the nurse practitioner. If you ever require support in the future, we hope to continue to provide you with excellent service and access to care. ### 5/5 — Urgent *2026-04-10* Super pratique et rassurant et surtout professionnel et rapide **Developer response:** Bonjour! Merci beaucoup pour votre message. Nous sommes heureux d’apprendre que vous avez trouvé le service pratique, rassurant et efficace. C’est un plaisir de savoir que votre expérience a été à la hauteur de vos attentes. ### 5/5 — Appreciation *2026-03-30* Très pertinent et efficace. **Developer response:** Je suis ravie d'apprendre que vous avez eu une expérience positive! Merci de nous en avoir fait part. Nous sommes là pour vous aider! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get help for an eye irritation infection *2026-08-12* This app is absolutely terrible. I want to set up a virtual appointment for an eye irritation. That’s an item that’s listed for virtual help. There is absolutely nowhere in the app where I can book a virtual apt. And there is no one to contact about this stupid app and booking a virtual appointment. What a waste of my Sun Life health benefits. And more importantly, there’s very mixed messaging between using Lumino and Dialog. Happy to chat about this. **Developer response:** Hello, and thank you for this feedback. We are very sorry that you were unable to access care. Please reach out to our team by email at luminovc.dialogue.co, we will be able to help make sure you are able to get an appointment. We will be able to answer any questions you might have as well. Thank you. ### 1/5 — Telus Health is much better *2026-08-01* This app doesn’t have much availability for consultations and you need to book appointments. They do nothing to actually help, just advise you to visit a walk in. Completely pointless. **Developer response:** Hi, thank you for taking the time to share your experience. We’re very sorry to hear that you had trouble booking your appointment, and accessing care. Our goal is to connect members with the most appropriate care based on their needs, and while this sometimes requires redirections to in-person resources, it should have been made clear why this was needed. Please contact us at sunlife-support@dialogue.co so our team can look into what happened and make sure your health needs are being met. ### 1/5 — Very limited service *2026-07-24* It’s good if your employer pays for a good service, if not they basically cannot do anything except talk to someone who is not really qualified **Developer response:** Hi, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. The services available can vary depending on the coverage selected by an employer or plan sponsor. If you have any questions about your available services, please contact us at luminovc.dialogue.co and our team will be happy to review your coverage and assist you. ### 1/5 — Headache *2026-06-13* Thought of connecting for neurologist but instead connected to a nurse **Developer response:** Hi, we’re sorry to hear that your experience did not match your expectations, and apologize for any frustration this has caused. Please reach out to sunlife-support@dialogue.co so our team can review your situation and help guide you to the most appropriate care options. ### 1/5 — The worst medical app I've ever used *2026-05-06* Use ANY other medical app if you actually want help. Complete waste of time - I have this app free through my employer and will be deleting it, id happily pay for virtual care over wasting anymore time with Lumino. Zero stars **Developer response:** Hi, thank you for taking the time to provide this feedback. We’re sorry to hear about your experience, this is not the experience we aim to provide. Please feel free to contact sunlife-support@dialogue.co so our team can review your situation and assist you further. ### 1/5 — Not helpful *2026-04-22* I asked for a prescription to treat my perioral dermatitis and occasional acne breakout. I don’t have an active breakout at the moment so they would not prescribe anything. So much for preventative medicine. What’s joke! **Developer response:** Hello, We are very sorry to hear that your experience did not meet your expectations. Please contact us at sunlife-support@dialogue.co, and our Clinical Quality team will examine your experience to determine how we might have better supported you. ### 1/5 — Time wasted *2026-04-07* Remove the categories where you dont provide any care! Most categories end up directing you to an in person doctor so its absolutely pointless to use this app. They never prescribe urine test, blood test or radiography, which they could do and have results analysed by a doc afterward but won't because they are incompetent, lazy or because its not profitable for them Update based on developers' copypaste: what is unsafe about a blood test prescription and how is a blood prescription not covered since its something basic even under the public health plan? Just admit that you are underdelivering and WASTING people's time when they want to SAVE time especially while seeking care. **Developer response:** We are so sorry to hear your experience did not meet your expectations. There will be times when a physical examination is required in order to safely care for you. In those instances, or when the services you require are not included in your coverage, our health care team will refer you to external resources. That being said, we are aware that there is always room for improvement and we are continuously working to expand our scope of practice. If you would like to discuss your experience with our Clinical Quality team, please contact us at sunlife-support@dialogue.co. ### 1/5 — Waste of time *2026-03-05, version 5.23.3* Never helpful, ridiculous wait times, tells me to see a doctor. Complete waste of time. Deleting the app. ### 1/5 — The service is SO BAD ! *2026-03-01, version 5.23.3* I can’t see a doctor because the nurses tell me EVERY TIME to go see a physical doctor. So no service, this is useless, I had to delete this app. I have allergies and I have a pump who gives me insane migraines, everything’s in my files. They didn’t wanted to help again. So gonna cough again and again. ### 1/5 — Poor quality of service *2026-02-17, version 5.14.2* My ticket had been open for 4 days during that time I was told to wait for a call. After getting that call the nurse was unable to help me, while I’m just asking for a for a renewal. Now because I waited 4 days I cannot get my prescription. The nurse asked me if I lied about my submission so that I could get the script. Seems pretty unethical. ## Most praised reviews (10 highest-rated) ### 5/5 — Virtual call with pascal *2026-07-22* Pascal super nice and helpful! **Developer response:** Thank you for the kind words! We'll be sure to pass along your feedback to Pascal — we're so glad they could help. We look forward to continuing to support you! ### 5/5 — Love the app, except for one thing… *2026-07-21* I can’t download the app on my MacBook. It says it’s only compatible with iPads, iPhones, and strangely, iPods. **Developer response:** We're sorry for the inconvenience! Our app is only available on mobile devices. On your Mac, you can access our services by visiting website luminovc.dialogue.co. For further help, please do not hesitate to contact us at sunlife-support@dialogue.co — we're happy to assist! ### 5/5 — Wow *2026-07-14* Excellent service comme toujours! **Developer response:** Bonjour, merci pour votre fidélité et votre avis positif ! C'est un plaisir de savoir que vous continuez à avoir une excellente expérience avec Dialogue. ### 5/5 — Canada Day consult *2026-07-01* Contacted LuminoVC about a skin concern. My account was easy to set up and the appointment was the same day. The nurse practitioner contacted me at the exact time that they said that they would. Appointment took less than 15 minutes and a prescription was sent to my local pharmacy. Very easy and user-friendly.. Would definitely recommend. Also nice that I did not have to go to a walk-in and I could do the virtual appointment from my home. **Developer response:** Hi! Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that setting up your account was easy, you were able to book a same-day appointment, and that your virtual visit was convenient and efficient. It’s wonderful to know you had a positive experience from the comfort of your home. Thank you for your recommendation, we truly appreciate your support! ### 5/5 — AMAZING *2026-06-25* I had such a great experience. Very easy to setup everything and get answers fast. **Developer response:** Hi! Thank you for your kind feedback. We’re delighted to hear that getting started was simple and that you were able to get the answers you needed without delay. We truly appreciate you taking the time to share your experience! ### 5/5 — Amazing doctor *2026-06-22* Amazing help thank you so much **Developer response:** Hello, and thank you for taking the time to provide this review. We are very glad to hear you had a positive experience using Lumino Health Virtual Care services, and how to continue being able to support you in the future. ### 5/5 — Great app. *2026-06-16* So easy to get service and the right information. Thank you! **Developer response:** Hello, thank you for your feedback! We’re so glad to hear that accessing care and obtaining the information you needed was a smooth experience. We appreciate your trust and thank you for taking the time to share your experience. ### 5/5 — Great and fast service *2026-06-15* Very satisfied by the service. Got help incredibly rapidly. Highly recommend. **Developer response:** Hi! Thank you for your kind feedback. We’re delighted to hear that you were able to get the support you needed in a timely manner. Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience. ### 5/5 — Consultation pour un enfant *2026-06-14* Wow ! Au delà de mes attentes ! **Developer response:** Bonjour! Merci beaucoup pour votre commentaire. Nous sommes ravis d’apprendre que la consultation de votre enfant a dépassé vos attentes. Votre retour nous fait très plaisir et nous encourage à continuer d’offrir un service de qualité. ### 5/5 — Grateful *2026-06-03* So thankful to have this option. The nurse I spoke to asked enough questions to let me know if I needed to go to the ER, or if booking an appointment would be okay. **Developer response:** Hi! Thank you for sharing your experience. We’re so glad our care team was able to provide guidance and help you make an informed decision about the next steps for your care. We appreciate your trust and are grateful to be part of your healthcare journey. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*