# Lumo Energy — user reviews > 12 indexed App Store user reviews of Lumo Energy by Lumo Energy, rated 2.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/lumo-energy/id6477903007/reviews - App overview in markdown: https://appshunter.io/ios/app/lumo-energy/id6477903007.md ## Most critical reviews (10 lowest-rated) ### 1/5 — Limited App *2026-08-14* I find the App limited in its application and usage. For example, I am only able to add one bill on there (gas and not electricity) this is frustrating. I contacted the company and they told me I had to have both accounts linked up to the ONE bill and paying cycle if I wanted this to occur. As opposed to having 2 seperate Bills at different times. For affordability purposes, this works best for a lot of people rather than getting ONE huge bill! Be great to have the option of having independent Gas AND electricity bills added to the App, not just ONE Bill. Thanks. **Developer response:** Hi Anon675, We are sorry to hear that you are finding our app is limited. It does sound like there's been a misunderstanding regarding the ability to have your gas and electricity appear on the same account and how this impacts your bills. Please reach out to us at info@lumoenergy.com.au so that we can clarify this with you. Kind Regards, Lumo Energy ### 1/5 — Needs Improvement *2026-08-01* The app itself is okay but I am disappointed with the data that it presents. As an example, when checking the electricity used, a nice bar graph is displayed and you are told how much electricity you have used for the nominated period in kWh. The solar credit is also displayed but I have no idea what credit the unit is displayed in. Is it kWh or $? Who knows? I have just come across from Energy Australia and their app is so much more user friendly as it also displays import and export in dollars. I don’t understand why Lumo doesn’t display this. The Energy Australia app is so much better leaving me very disappointed with the offering from Lumo. I can get the same information from the app that supplies my solar data so why would I bother looking up the Lumo app if I can’t see my costs? **Developer response:** Hi Ansett, Thank you for your review. We are sorry to hear that you are disappointed with the data shown in the app. In our app you can choose to view your data; by usage which will show kWh used, solar credit in kWh and CO2 emitted. Alternatively, you can view by cost; which shows usage cost, solar credit in dollars and CO2 emitted. Only the full billing period or data older than 12 months can be viewed by cost. We have passed on your feedback to our team as this can help us to improve for the future. Kind Regards, Lumo Energy ### 1/5 — Horrible *2025-09-25* Probably the worst company I’ve ever dealt with **Developer response:** Hello JbarraMart, Thank you for taking the time to provide your review. I am very sorry to hear of this experience and would like to hear more about your complaint.I would be more than happy to look into this further for you however we do not have your details based on your review alone. So we can assist you further. Could you please email us your details at info@lumoenergy.com.au with the subject 'Social Media and Reviews Team'. We look forward to hearing from you. Kind regards, Lumo Energy ### 1/5 — App doesn’t work *2025-06-06* Tried to register for the app & ‘something has gone wrong’. Try to reset the password & ‘something has gone wrong’ Useless app that doesn’t work! **Developer response:** Hello Flash69, I am sorry to hear that you are experiencing issues with our app. Please email info@lumoenergy.com.au for support with this. Kind Regards, Lumo Energy ### 1/5 — Won’t open *2024-12-06* Every time I go to open the app, it tells me ‘something gone wrong’ **Developer response:** Hey Won’t open, are you still having issues with the app? If you are please email info@lumoenergy.com.au or call 1300115866. ### 1/5 — UI is busy and not relevant *2024-07-08* Your call centre doesn’t know there’s an app. Why would they the data available is pedestrian at best and the overall start to working with you is flawed by numerous errors around communication. Your UI is very “noisy” lacks clarity and the data contained is average at best. Unless you’re an energy employee how the F am I meant to work out what I’m spending to see if you are cheaper than my last provider? They should me usage in dollars and kws so it was very easy and clean to follow. Your screens are overloaded with information that makes it harder to navigate and then ends up telling you nothing like a lengthy convo with a toddler. So far regretting moving across. ### 2/5 — No daily or half hourly costs *2025-07-27* Just joined Lumo but disappointed with app. Not able to get costs only kWh for half hourly and daily usage. This is important for me. Origin Energy, who I have just changed from, was able to do that. Their app works much better in this regard. **Developer response:** Hello c2miller, Thank you for taking the time to share your experience. We are sorry to hear that you are disappointed with the app and have passed your feedback onto our team for consideration. Please do not hesitate to reach out to us at info@lumoenergy.com.au with any further feedback or questions. Kind Regards, Lumo Energy ### 3/5 — Trouble with login *2025-03-26* I use “log in with Apple account” to log in to the app. However when I type in the very same email address and password as my Apple account, it won’t let me log in. **Developer response:** Hello Hdiebvhid, I am sorry to hear that you are experiencing issues with our app. Please email info@lumoenergy.com.au for support with this. Kind Regards, Lumo Energy ### 3/5 — Monthly Billing *2024-08-26* In this day & age you still don’t have monthly billing, just something you call even pay, which is just a guess over 3 months. Give us monthly billing to help with payments. **Developer response:** Hi honeyhoneybear, Thanks for reaching out. If you have a smart meter installed we can definitely move you to monthly billing. To find out more please call 1300 115 866 or email info@lumoenergy.com.au. ### 4/5 — Payment options *2025-08-11* Would be great if you could pay the bill with Apple Pay. **Developer response:** Hello Iti Beginner, Thank you for taking the time to leave your review! I have passed on your suggestion to our team for consideraton. As always, if we can offer any assistance with your account, please do not hesitate to reach out to us at info@lumoenergy.com.au. Kind Regards, Lumo Energy ## Most praised reviews (2 highest-rated) ### 5/5 — An excellent utility tool from a reliable energy seller *2025-01-13* A Victoria customer >10 years across three consecutive addresses I have found the Lumo service provided, both energy delivery and customer interaction has continued to improve over time. It is very good. This app provides quantitative electricity usage data broken down into 30 minute units. Enabled by the electricity smart meter, the comparison of solar energy captured and fee into the grid vs energy consumed is an excellent aid for calculating optimal usage timeframes of high energy demand devices. Gas measurement to the same granular level is not possible. Because of the standard analogue meters. The app has a clean and simple user interface. Information is provided in macro form with the option to expand most items to a more granular level. **Developer response:** Hi ITsKerryC, Thank you for this wonderful feedback! It is always positive to hear customers are enjoying our app and its features. Thank you for your download! Regards, Lumo Energy ### 4/5 — Can you also update gas consumption to be daily use? *2024-07-15* Hi, I have seen the app is quite helpful to track daily usage for electricity of the house. However, there is no daily tracking for the gas services. I would really be appreciated if it is upgraded with that version. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*