# Lumo Rewards — user reviews > 35 indexed App Store user reviews of Lumo Rewards by Lumo Energy Australia Pty Ltd. - Source: https://appshunter.io/ios/app/lumo-rewards/id1027263295/reviews - App overview in markdown: https://appshunter.io/ios/app/lumo-rewards/id1027263295.md ## Newest reviews (15 of 35) ### 1/5 — Doesn’t let me log in *2020-05-29, version 2.11* I can’t even log into this app as a HTML error keeps occurring. Hope this can be fixed ### 1/5 — What is the point? *2020-05-20, version 2.11* So I upgraded from Ameego and now it won’t even load... thanks!!!! ### 1/5 — Cannot open app *2020-03-30, version 2.10* Hopeless. Unable to open app despite multiple attempts downloading and installing. Don’t bother. ### 1/5 — Can’t log in *2020-03-02, version 2.10* Can never log in with this app. It’s ridiculous ### 1/5 — always wrong *2019-02-08, version 2.8* always automatically sign out,ask to register again and again very annoying ，have to call them ### 1/5 — Doesn’t work *2018-12-07, version 2.8* A poorly tested app. And the link from the Lumo website to this app doesn’t actually work either. ### 1/5 — Can’t log in *2018-09-12, version 2.8* I have never been able to log into this app. Even after uninstalling, reinstalling and resetting passwords online. Useless!! ### 1/5 — Not open!!!!!!!! *2017-11-20, version 2.7* Crash again again and again! Fix it ### 1/5 — Useless app *2017-11-08, version 2.7* Same issue as the previous reviewers - Lumo this is not a good look has obviously been a problem for some time why has thus not been fixed ### 1/5 — App not working (won't open) *2017-11-03, version 2.7* The Lumo Ameego app has not been working for us since last weekend. When clicked, it displays the welcome screen for a split second and then exits and jumps back to your home screen. Please resolve. Thanks ### 1/5 — Useless *2017-11-02, version 2.7* The app is useless. It simply will not open. Have deleted and reinstalled 5 times to no avail. You need new nerds. Love Lumo but not their app. 😢 ### 1/5 — Won't even open *2017-10-30, version 2.7* The app won't even open let alone give me access to my rewards account ### 1/5 — What the heck??? *2017-08-04, version 2.6* I thought this app is to check your energy consumption?? So useless. Deleting it straight away! ### 1/5 — Very Annoyed *2017-02-08, version 2.1* App is bad. Why do you get sent to internet browser when you want to check your account. Stupid. You can't even track your electricity or bills via the app. All you can do on the app is shopping! I want to see my bills and track my electricity. FIX THIS. I don't even want to rate this 1 star but have to in order to send my review . SMH ### 1/5 — Disappointing *2016-09-25, version 1.0.5* Bug with your profiling questions... blank screen with a submit button? Also where's the account usage dashboard like other energy apps? :( ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2024-10-23, version 4.4.4* App crashes every time you try to add a different amount of. ### 1/5 — Stopped working *2024-07-08, version 4.4.3* This operation not allowed in current authentication state. Started getting this message was working perfectly earlier ### 1/5 — Useless *2023-06-12, version 4.0.7* Useless ### 1/5 — Not able to login *2023-05-19, version 4.0.7* App won’t load to login and use rewards. Tried refreshing and updating but app won’t open at login ### 1/5 — Not working on iphone13 *2023-05-10, version 4.0.7* Not working ### 1/5 — Just doesn’t seem to work *2022-12-14, version 3.2* I’ve bought a card using “reward dollars”, but can’t seem to access it. ### 1/5 — No access to Victoria customers *2022-12-05, version 3.2* Took me nearly 40 minutes, speaking to an Indian call centre. (who could hardly understand what I was saying), to find out that the Lumo Rewards program is not available to Victorian customers. Maybe they should write this on their app details page, to save people wasting their time! ### 1/5 — Horrible *2022-11-15, version 3.2* Can log into my account online but when try to log in tells me need to be a customer shouldn’t let dumb apps in smart phones ### 1/5 — Was Great No Very Poor *2021-10-26, version 3.1* It keeps saying no internet connection. There is virtually no phone support. I had to go via the browser looks like no David Jones gift card when I queried this the lady from the phone support number did not know why and suggest to call them figure that out. App on IPHONE says no internet connection quite useless at the moment. No updates made to this app for a long time probably out of date with IOS updates. ### 1/5 — Improve your service *2020-11-17, version 3.0* Buyer beware. The maximum David Jones voucher denomination is $200. David Jones only permits 5 gift vouchers in one transaction. If your DJ’s purchase is in excess of $1000 in one transaction. You won’t be able to use any additional vouchers that you purchased. So you are stuck with them to use later. Lumo Rewards should really disclose this to their customers. They need to be transparent. As should David Jones. The customer should be aware prior to purchasing not in the middle of a transaction when they can’t cancel. The other option for Lumo is to offer $500 voucher denominations. David Jones has these. ## Most praised reviews (5 highest-rated) ### 5/5 — Great Savings *2021-09-28, version 3.1* Great program that gives me discounts from loads of retailers. The app is easy to use too. ### 5/5 — Responsive developers *2017-12-02, version 2.8* Yay the app is working now. Don't quit this app if its broke, let the developers know and they'll fix it. Discounted tickets to Events, Village and Hoyts even bigger than Optus discounts. ### 5/5 — Love Ameego! *2017-05-03, version 2.4* Easy to use, love the search bar and the auto sign in. Simple e gift card process and they are emailed so quickly! ### 4/5 — Useful wonder App *2017-08-08, version 2.4* Great app - does heaps of things and when you link to the website you can access your usage in 30 minute intervals. ### 3/5 — App is working again... BUT *2017-11-18, version 2.7* Thanks for “finding the issue”. I have increased the star rating from 1->3. I find it disappointing that you can’t make an app work on a previous iOS version when other App developers can. We should have a choice what we update without having an app fail. Btw, can’t give you full stars yet until your app becomes more user friendly. Eg. When purchasing a gift card, why do I have to keep entering my contact details? If it’s a security thing, then why not enable Touch or Face ID? Then you know who’s logging in and should be able to buy instantly or only have to enter payment details. Previous post: Seriously? And still no fix? Should have been fixed within 48hours... Common ppl, pull ur socks up. Hi. I’m using an iPhone 6s Plus, iOS 11.1. Note that the app works fine on my iPhone X. So it obviously has compatibility issues with my iPhone 6s Plus. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*