# LumoGo — user reviews > 36 indexed App Store user reviews of LumoGo by Lumo, rated 4.10/5 from 117 ratings. - Source: https://appshunter.io/ios/app/lumogo/id1581963557/reviews - App overview in markdown: https://appshunter.io/ios/app/lumogo/id1581963557.md - Rating breakdown: 5★ 79 · 4★ 13 · 3★ 4 · 2★ 4 · 1★ 17 ## Newest reviews (11 of 36) ### 1/5 — Error, don’t let me log in *2022-03-04, version 4.26.1* App doesn’t work, can’t log in at all ### 1/5 — Doesn’t work period. *2022-02-15* Useless, doesn’t work at all! ### 1/5 — Constant failure *2022-02-09, version 4.26.1* Downloaded the app in Nov 2021. Have been trying to book a ticket with no luck even to enter destination names. Total waste of time ### 1/5 — Couldn’t Sign In or buy tickets *2022-02-06, version 4.26.1* I spent about an hour trying to sign in to Lumo and buy tickets first through the website and later through the app. It was all fine finding seats etc. until I tried to sign in. It gave me an error number eventually having tried multiple times.The web chat help wasn’t working either. I got a message that said it was offline. Eventually I bought my train tickets through Trainline which is much easier to use. ### 1/5 — Can’t search for stations *2021-11-22* App doesn’t let you search for trains. ### 1/5 — App doesn’t work *2021-11-08, version 4.24.0* I can’t login ### 1/5 — Phone app issues and IPad useless *2021-11-06, version 4.24.0* 1. Lumo want you to have electronic tickets stored on their App. Ok but the app ticket doesn’t have your seat number!! Need to find booking email. 2. E Ticket not transferable to Apple Wallet. 3. Some actions get transferred out of app back to website, where you have to login again. 4. No one has even looked at the IPad version. Starts as Landscape, then gets truncated portrait screen. Developers boss needs a talking to. Poor Poor.This is a multi million pound operation, whose only customer sales point is through a web page or the App. Could be fantastic but let down by poor user testing. ### 1/5 — Unusable *2021-11-03, version 4.24.0* You are forced to register but through website and app and via iPhone and iPad I just get application error. To make matters worse it says to make a note of your error code to contact the help desk but does not give an error code or phone number for the help desk. ### 1/5 — Early days, needs some refinement *2021-11-01, version 4.24.0* First impressions: looks ok but the first journey I search for and it’s all LNER trains. What’s the point? I’ll use LNER site/app for that. Second impression: Registration. Would be better if it automatically capitalised your name. Should also work seamlessly with Password Managers such as Dashlane. ### 1/5 — Very odd... where are the Lumo services? *2021-10-25, version 4.24.0* This is a very strange ‘Lumo’ app, because all it seems to list are the competing LNER services. To buy actual Lumo tickets (which are a bargain, by the way) you have to go to their website. ### 1/5 — Doesn’t make sense *2021-10-23, version 4.24.0* Why not only show lumo trains instead of all the trains in uk . if I’m on the BA app all I see at BA flights so why on lumo do all the trains appear? . It creates a very negative and confusing experience . ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login *2026-06-04* Always technical issues. Came even check train times. ### 1/5 — Doesn’t work at all *2025-07-29* I’m sitting here right in the Edinburgh Waverley train station and the app won’t open. It tells me it works best when in the UK. It seems it doesn’t. ### 1/5 — Refund *2025-01-02, version 4.56.0* Still not received my refunded after train was delayed ### 1/5 — Useless *2024-09-19* App doesn’t work outside of UK, it also doesn’t work within UK while using esim. What a joke! ### 1/5 — You’re better off booking through the train line *2024-08-15, version 4.48.0* I contacted support when the far right racial tensions were rampant and escalating. For context, I’m a part of the community that was being targeted and attacked by the rioting activity and so it wouldn’t have been safe for me to travel to the north east. When monitoring the situation, I made an exec decision to prioritise my safety and cancel my trip while the situation was ongoing and it was unsafe. I explained this to the operator which was already a vulnerable thing to divulge but it didn’t matter. I contacted their support team well in advance of the travel date expecting to be met with empathy and was told they wouldn’t be able to refund me and my only option would be to spend more more to change my travel date. This was incredibly disappointing and a clear example of of they put profit over people. Given the extenuating circumstances and where I was due to travel to I was expecting to be met with empathy but they don’t care. I’m £130 down for a trip I was unable to take due to no fault of my own. I’d suggest booking though a different provider that actually offers support to their customers. This was my first and last time I spend money with this company. ### 1/5 — Discriminates against blind users *2024-07-03, version 4.44.0* I am visually impaired and use VoiceOver on my iPhone. I was not able to set up an account for this app this is therefore discriminatory against blind people. Perhaps they don’t want blind passengers. The could never pre-94:34 drinks and food anyway. They might be an open access operatir but the least they could do is have an accessible app. ### 1/5 — Sad traveller *2023-07-14, version 4.38.0* Absolutely horrendous buggy mobile app and web. Avoid by all means! ### 1/5 — Just doesn’t work *2023-01-01* Why make your app not work on international phones unless they’re on WiFi? My cell service works fine in the UK and your app just tells me to try again when I’m in the UK. Absolute useless junk. ### 1/5 — Website password not accepted on app *2022-07-20, version 4.28.0* Pretty frustrating that the strong password I.e. Face ID is not recognised / accepted on the App. Link sent to reset password takes you back to website where the password ( strong) is set to Face ID - pretty basic error ### 1/5 — No Apple wallet support *2022-05-12, version 4.28.0* Why do you not have simple Apple wallet support? There’s no easy way for me to share tickets with travelling partners, Apple wallet tickets can be easily shared and can be used from the Lock Screen without having to open an app. Won’t be buying tickets through Lumo again. Also the ticket in app does not show seat number as others have already mentioned. ## Most praised reviews (10 highest-rated) ### 5/5 — Lumo *2023-05-17, version 4.36.0* This company is really afraid to say “we’ve got your money and we don’t give a 5hit if you travel or don’t”. ### 5/5 — First Class! *2022-04-03, version 4.27.0* Simple and economical ### 5/5 — Perfect *2021-11-02, version 4.24.0* Did what I needed it to do ### 5/5 — yes *2021-10-21, version 4.24.0* yes ### 4/5 — Seat change *2025-10-13, version 4.62.0* Constantly get error message when attempting to view or change seat ### 3/5 — Useless *2022-10-13* Sitting in a train station in Scotland and it keeps telling me the app works best in the UK. Had to download the app to get my stupid tickets but the app doesn’t work. Tried again and again, nothing. So pointless. ### 3/5 — Tickets not showing in app *2021-11-15, version 4.24.0* Booked two advance singles, first with seat reservation, 2nd without. App shows first ticket, but second is not there. Both show ok on my account on website. Also, website shows 2nd ticket journey as “completed”, at a time before the train was even due to arrive. Would be good if seat number for booking was shown below QR code and not on the next “I” info. page. Otherwise app seems to work well. ### 2/5 — Buggy geo restrictions *2024-11-28* For whatever reason, the app limits features to when you are in the UK which is silly enough when planning but downright problematic as geofencing just doesnt work reliably. Sent from London where the app is telling me to wait till im in the uk to get my ticket ### 2/5 — The basics are poor *2022-02-22, version 4.26.1* I booked tickets no seat reservation??? (Lumo got back to me over 2 weeks later…you decide if that is good not…they said that they looked at the booking and seats were allocated. But the ticket in the app does not show any seat numbers. Obviously I am complete idiot for complaining about this! LUMO APP TEAM: THE TICKETS DO NOT SHOW THE SEAT NUMBERS. TEST IT AND YOU WILL SEE THAT THIS NEEDS FIXING. Ticket number AOCC84P8WDGO Also tried to book for 11 Mar kings x to Edinburgh your app kept saying error How about - making sure app works ALL THE TIME - make sure you deliver what you promise eg. Ability to reserve seats my ti ket in the Lumo app does not actually show me which train time I am booked on! The ticket says “valid from”. What does that mean? That I can travel on any train after 09:11?? Why does you app not say: you are booked on the 09:11 service arriving at 13:48?? The app does not say the departure time or arrival time! there were 8 announcements before departure. No one wants announcements! Read the research / feedback - no one listens to train announcements! Cannot give you feedback within the app as that does not work either Maybe think about not offering videos but offering seat reservations? Maybe get the basics right? ### 2/5 — Bizarre app *2021-11-01, version 4.24.0* Cannot book Lumo tickets on the app, only the website! Can you include the option to add tickets to apple wallet please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*