# Luna Physical Therapy — user reviews > 120 indexed App Store user reviews of Luna Physical Therapy by Luna Care, Inc., rated 4.71/5 from 1,715 ratings. - Source: https://appshunter.io/ios/app/luna-physical-therapy/id1434554640/reviews - App overview in markdown: https://appshunter.io/ios/app/luna-physical-therapy/id1434554640.md - Rating breakdown: 5★ 1,111 · 4★ 97 · 3★ 26 · 2★ 14 · 1★ 50 ## What do users think of Luna Physical Therapy? Overall sentiment: positive **Pros** - 🚀 Convenient home visits - 👍 Easy to use app - 🤝 Excellent therapists - 💪 Effective treatment - 🏥 Pandemic-friendly service **Cons** - 🕰️ Scheduling issues - 💰 Expensive out-of-pocket costs - 🤖 Excessive automated communication - 🤔 Lack of transparency in billing **Commonly reported bugs** - App login and authentication problems - Unreliable appointment scheduling **Most requested features** - Integration with calendar apps - Ability to opt-out of automated messages - More transparent pricing information ## Newest reviews (12 of 120) ### 2/5 — Not suitable for the visually impaired *2026-06-26, version 7.8* As a senior with poor vision this app is extremely difficult to use. There is no dark mode option and the fonts are tiny, dim, and not capable of magnification. ### 4/5 — So far *2026-06-12, version 7.7* So good. Very attentive to details and my needs. ### 4/5 — Ryan Cartwright *2025-12-02, version 7.1* Ryan is always focused on his interaction with me ### 5/5 — Buckhead diva *2025-11-09, version 7.0* Luna physical therapists are superb. I’ve worked with various home health care agencies whose employees weren’t as knowledgeable as Luna’ s. ### 5/5 — Wonderful care *2025-10-29, version 7.0* Apple was timely, positive and encouraging every time. She made me push myself while keeping the sessions moving. I can highly recommend her and Luna physical therapy. ### 5/5 — Luna listen to me! *2025-09-18, version 7.0* I was going through quite a bit of emotional situations and planning this knee replacement canceling and wanting to get back on, etc. they listen to me they were very patient and walked me through it. They also found a therapist that is amazing. ### 5/5 — Luna Physical Therapy *2025-09-14, version 6.6* Excellent ### 5/5 — Ken *2025-08-02, version 6.6* He is exceptional!! ### 5/5 — Physical therapy *2025-08-01, version 6.6* I am so grateful to use Luna for physical therapy. It took a lot of pressure off me to take my mom in wheelchair for out patient therapy Kelsey was phenomenal and mom showed improvement in strength and walking I would recommend Luna again ### 5/5 — Better Than Anticipated *2025-07-10, version 6.6* Because of past negative experiences with physical therapists, I was skeptical of getting proper guidance. Seline has proven me wrong and seems to be working miracles. I was in really poor condition, but she completely understands what is needed for my recovery. I could not be more pleased. ### 5/5 — Thanks *2025-06-20, version 6.5* Top notch therapist ### 5/5 — Great job!! *2025-06-06, version 6.5* My physical therapist, Christina did a great job and really helped me make great progress in my recovery. Thanks to her. I’m way ahead of schedule many thanks. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crazy costs for insurance and spamming for SMS *2026-05-20, version 7.7* Scam and bad service. Told over the phone the costs would be $20-30/session. Ended up as $200. Does not track sessions fully and resets the exercises if you take a break. Exercises can be found on YouTube. Let’s use ChatGPT for physical therapy. ### 1/5 — App, billing, and support are all bad. *2026-02-10, version 7.3* The exercises in the app themselves have no sound so you have to keep track of the exercises yourself, which ruins half of the purpose of the exercise portion of the app. I’ve also randomly been billed THREE MONTHS after I stopped physical therapy and using the app. After three months of stopping I randomly get a text and email demanding payment on an outstanding balance. I can’t find a way to pay in the app so I open a ticket and they say I have no balance. Why did I even receive the text and email then? A day later I find a random charge on my credit card from Luna. I try to contact support but they don’t respond and it’s been three days. Terrible service. Terrible app. The physical pain that this helped relieve was brought back in the form of a massive headache. I do not recommend this service. ### 1/5 — Good service but too many emails *2026-02-08, version 7.3* Good service but too many emails ### 1/5 — Terrible company *2025-11-19, version 7.1* This company tricks patients and promises a max bill over the phone and then charges exorbitant fees. Completely unethical. ### 1/5 — Automation Hellscape *2025-10-29, version 7.0* From set up, to scheduling, to Billing… the whole system is 99% tech, Ai, and automation and only useful to solve the most basic and generic issues. Hard to get a human being ever. They send lots of spam via text, email and vm.. and need help? They have 100 useless bots for that! This is a textbook example of how tech made a great concept of a company horrible ### 1/5 — THE WORST *2025-09-29, version 7.0* AVOID AT ALL COSTS ### 1/5 — Service is great - app is awful *2025-07-10, version 6.6* Most requests through the app turn into messages to customer service to move or cancel appts. Very frustrating. ### 1/5 — Nice app, NO Service! *2025-06-24, version 6.5* They set me up and it’s almost been 60 days. No scheduled appointments despite checking in. I keep being told I’ll get help. Cannot recommend. ### 1/5 — Waste of time! *2025-03-11, version 6.4* An endless loop of bots reaching out to try to get you scheduled but there is zero availability of actual therapists. ### 1/5 — Annoying *2025-03-06, version 6.4* All the questions and tracking is extremely annoying. Not possible to opt out. Hoping they will fix this!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best PT Solution EVER *2026-07-23, version 7.8.1* i’ve never been able to stick to a PT routine but having Joanna, my Physical Therapist, come to the house has made a world of difference. I can’t believe how strong I’m getting and working with my equipment at home, has set me up for some really strong daily habits. I cannot recommend Luna more; it’s the best PT solution ever. ### 5/5 — Amazing *2026-06-09, version 7.7* Great PT in FiDi ### 5/5 — Therapist *2026-03-31, version 7.5* Morgan is so knowledgeable! Thank you for such a great job!!! ### 5/5 — Good Care at Reasonable Prices *2026-02-25, version 7.4* My wife and I have both worked with Luna’s in home physical therapy (Colin G) for the last two years as we have negotiated 2x knee replacements and a hip replacement. Colin has been a key contributor to our health, recovery, and overall well being. Receiving care in our home has been amazingly convenient and has been a major benefit to our recovery. ### 5/5 — Organized *2026-02-14, version 7.3* A Very Organized Program ### 5/5 — Physical Therapy *2026-01-30, version 7.3* Therapy is going very well. I am following exercises religiously. Therapist is very knowledgeable. His approach to loosen muscle and then train is very good. Very happy with progress. ### 5/5 — Help in hard times *2025-12-22, version 7.2* I suffered multiple fractures in my pelvis at the same time my mother was diagnosed with terminal cancer. Because Denis came to my house, I was able to do hospice care for my mother and grow physically stronger. Luna saved me, truly! ### 5/5 — Love my therapist *2025-12-16, version 7.2* Mark has been dedicated to getting me back in shape with my knees and it’s been a wonderful experience ### 5/5 — Dr Heiba Kebbas review.Awesome service *2025-12-02, version 7.1* Excellent service great communication very friendly. Listens to customer concerns and addresses them very well very professional and caring ### 5/5 — Caring *2025-11-21, version 7.1* Physical therapy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*