# Lunds and Byerlys — user reviews > 120 indexed App Store user reviews of Lunds and Byerlys by Lund Food Holdings, Inc., rated 4.50/5 from 1,682 ratings. - Source: https://appshunter.io/ios/app/lunds-and-byerlys/id570231180/reviews - App overview in markdown: https://appshunter.io/ios/app/lunds-and-byerlys/id570231180.md - Rating breakdown: 5★ 1,279 · 4★ 163 · 3★ 82 · 2★ 49 · 1★ 109 ## What do users think of Lunds and Byerlys? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient grocery shopping - 🛒 Helpful shopping features - 💳 Seamless checkout process **Cons** - 🐛 App crashes and freezes - 🔍 Poor search functionality - 🗂️ Confusing navigation - 🕰️ Slow performance - 🔒 Login and account issues **Commonly reported bugs** - Inability to complete orders - Inconsistent app behavior across devices - Incorrect product information and pricing - Syncing issues between app and website **Most requested features** - Aisle location information - Ability to view and print weekly ads - Improved shopping list management - Customizable app settings - Better integration with in-store experience ## Newest reviews (14 of 120) ### 2/5 — Poor web site *2026-08-23, version 26.16.26* Not easy to place order, Target is very good much easier . ### 3/5 — Clunky Experience For Premium Grocery *2026-05-26, version 26.14.0* The app works, but it’s quite slow and glitchy. The payment and checkout is also wonky. The in-store experience is fabulous; I’m surprised the app is as choppy as it is. ### 2/5 — Used to work - doesn’t now *2025-11-30, version 25.23.2* Until recently I have found it convenient to place orders through the app, but for the last month or 2 it has been a complete waste of time. I start using the app, choose items and delivery time as usual, but the app now will not complete the payment process - So I close the app and complete the process with my online account. Frustrating and a time waster. Please fix the issue, whatever it is. I am a very frequent delivery customer. ### 3/5 — Why Two Lists? *2025-07-31, version 25.15.0* This use to be the best shopping list in grocery. Then it was horrible. It has now improved again, but why is my in store shopping list different than my shop the ad list. And why I still can’t remove all checked/purchased items from my shopping list is still head-scratching. Clearly designed by techies who don’t grocery shop. ### 3/5 — It’s been getting better, but recent updates have made some things worse *2025-06-15, version 25.15.0* Critical improvements were made after the app was originally redesigned, so it hasn’t been that bad. Just a few annoying features mostly around navigating among departments and subcategories. Unfortunately the latest update has made things worse again. There are 3 huge banners directly above the “shop the weekly ad” interface. Every time you want to view items in another category or department… have to scroll past the giant banners AGAIN. So annoying. ### 3/5 — Updated: got better, then got worse again *2025-06-01, version 25.15.0* Navigation has gotten worse with the latest app redesign. Way too much scrolling just to do the basics. ### 3/5 — Not user friendly *2025-05-25, version 25.15.0* Not happy with the new app. Old app was wonderful. ### 2/5 — Glitchy checkout *2025-05-11, version 25.15.0* Was prompted to reselect my pickup time several times within my window of checkout, and then wasn’t able to confirm it and move forward with checkout. I thought I lost my whole order a couple times- luckily it was preserved but that was stressful after selecting so many items. Not sure why I was prompted to reselect pickup time before being able to checkout ### 1/5 — New App Terrible! *2025-02-20, version 24.33.3* Won’t load new lists, products/items never load so app is basically useless to me. I used to use the old app daily. Disappointed. ### 2/5 — Hard to buy weekly specials *2025-01-30, version 24.33.3* The new app makes it much more difficult to buy weekly specials online. I used to be able to click from the ad but no more. My purchasing from Lunds has noticeably decreased as the effort has increased. ### 1/5 — Won’t even get past selecting a store to shop *2025-01-25, version 24.33.3* This app has been awful. I can’t even use it - once I select a store to shop, it spins and does nothing, freezes. Can’t get past that and can’t shop. Restarting the app does not fix the issue. ### 2/5 — Need Landscape view *2025-01-21, version 24.33.3* this app is only portrait view and is needed in portrait view too. ### 1/5 — Used to be good *2024-12-20, version 24.33.3* The new version is terrible. Search engine can’t find the simplest things. Barely works. I used to use it all the time, now useless. Go back to the other version ### 1/5 — Forced participation *2024-12-04, version 24.33.3* Trying to see if L&B stocks a particular item. Had to re-install the app. It immediately assumes I want delivery or pickup and demands I identify the store and then forces me to select a pickup time. Oh, I wasn’t allowed to select a pickup time unless I signed into my account. Hey, all I wanted to do is see if they stock one item, the store is less than a mile from my house. Frankly, I quit the app, am writing this review and will drive over to Kowalski’s (2 miles away) for the item. ## Most critical reviews (10 lowest-rated) ### 1/5 — One of the worst apps out there *2026-05-28, version 26.14.0* One of the worst apps I use for shopping. There is no functioning way to consistently shop the current ad, upcoming ads are not available for viewing, I am forced to re-log in constantly, items in the list frequently can’t add to the cart, the search engine for foods is comically bad, the app lacks filter options to search by sale items, the frequency purchased filter is inaccurate, not all items in the store are available in the app, it is slow and often freezes and needs to be refreshed, and the app displays every item individually in alphabetical order (a nightmare in inefficiency!). It makes me angry to think that I pay to use this app because it should save me time, but often takes me more time than going into the store to make the purchase because it functions so poorly. I do most of my shopping online and this app definitely stands out as one of the worst. If any L&B executive thinks they have a fully functioning app for online shopping they are kidding themselves. They must never use it or test it from a customer perspective. The old app was far superior in functionality and efficiency. ### 1/5 — It’s horrible. It doesn’t work. *2026-02-12, version 25.23.2* Update. It gets worse than ever. This time I deleted my entire list. For the second time! I spent years compiling that list and now it’s all gone. Shame on you. I’m never gonna shop there again. Target and Walmart are outstanding. Go to target. Get their app. They deliver. And the prices are much more reasonable. Lenses are outrageous and the service is garbage. They charge outrageous prices, and the prices keep increasing, so why can’t they put some of that money towards fixing this app. This app is so bad. Horrible. Unusual. I deleted it. The old app was great. This one is garbage. It doesn’t work. You deleted all my lists. Years of work. Gone. Shame on you. The new one won’t even open now. It takes forever to find anything. It’s awful. Horrible. Disgusting. It’s so bad it makes me want to shop at cub. Why did you change it. There was nothing wrong with it. ### 1/5 — Payment problems *2026-01-23, version 25.23.2* This is the second time within a month that I “placed” my order only to realize that I hadn’t received an email confirmation and going back to the app I find that the order was hanging in limbo. I complained last time and received a very half assed AI response Just horrible customer relations ### 1/5 — Location issues *2025-10-20, version 25.23.2* The app won't allow me to select a different store location if I decline to allow Google to track me, even if I type in a store address. Poor. ### 1/5 — Weekly Ad *2025-07-21, version 25.15.0* This was horrible! Each time i tried to place an item from you add it asked me to sign in again. I had alta signed in. Then when I added my name and password it said it was invalid, even thought I had already signed it. I never got it to work so there are numerous items from the sale flyer I did not order as they also didn’t show up under hot deals. I have never been so frustrated shopping with your app. If it was not for being sick and not being able to shop I would have quit and just gone over to Fresh Thyme! ### 1/5 — Not working *2025-06-09, version 25.15.0* The app automatically brings you to buying online. I can’t see anything thing such as coupons, etc. and no back button to get out of the order screen. ### 1/5 — Can’t Even Access Store Hours. Really? *2025-06-01, version 25.15.0* I had this installed from a while ago; apparently it updated somewhat recently. The only reason I opened it was to review store hours for a specific location. I can select “My Store,” but that doesn’t show hours. Within “Find a Store,” though, I can’t even select a store. Ten minutes later, I find it was much easier as a potential customer to leave this review than to attempt to figure out when you’re open using your app. ### 1/5 — 2025 - New app stinks *2025-04-26, version 24.33.3* Almost at the point of canceling my membership. New app is buggy and frustrating to use. Clunkier payment. Frequent request to sign in rather than staying signed in. Please get rid of this version and go back to the old app! ### 1/5 — Awful awful awful *2025-04-14, version 24.33.3* I literally shop there less now bc their app is absolutely unusable. It was fine before! You guys are fools & whoever approved this should legit lose their job. ### 1/5 — New version is extremely frustrating *2025-04-06, version 24.33.3* It's been several months using the new app and it doesn't seem to have gotten much, if any, better than when it was launched. The app has a hard time finding items I'm looking for... for example, if I type "avocado" into the search bar, it might show me avocado dressing at the top, and actual avocados may not even show up in the results. Irritating. I spend a decent amount of time shopping for the groceries I want to buy, to be told every single time by the shopper that several items are not available. I expressed frustration last night to the shopper (who was super kind and helpful) and she let me know it happens all the time that they don't have items that the app shows are available because it doesn't update. On a couple of items, she stated the store hadn't actually had them for months but it just isn't accurately reflected in the app. So I end up with about 1/3 of the groceries I order being "unavailable." It's not a big deal, except often it affects the total bill... for instance with BOGO, sometimes I don't get the free item, or yesterday it was with a coupon... buy 5 yogurt, get $1.00 off. Again, not a huge deal when paying Lunds prices anyway to miss out on a dollar... but when paying these prices, I expect their app to be a little better. The shopping experience is frustrating and with so many other options out there, we have switched to using shipt for Target or Kowalski's. ## Most praised reviews (10 highest-rated) ### 5/5 — glitch defeats the purpose *2026-07-06, version 26.14.0* I have learned by trial and error that it’s a very bad idea to delete anything because it will show up again on your order and you will have to talk to the Store. I have talked to the Store over the phone and that wasn’t enough. My phone into the store demonstrated the problem and had the staff try it to two different staff members. Ran into the same problem what I have done to compensate for a time being is to add a note saying do not add this item to the order. That’s not a very satisfying solution the app needs fixing!!! ### 5/5 — Love Quality! *2026-04-04, version 25.44.0* I always enjoy products from L and B. Typically product is delicious and fresh. L and B is one of my favorite stores! ### 5/5 — Easy to use *2025-07-23, version 25.15.0* I love how when browsing you can look at an item and then it will take you right back into where you were on the list, no scrolling through pages of coupons to get back to my spot. ### 5/5 — Easy to use *2025-05-23, version 25.15.0* Shoppers call with questions as needed. ### 5/5 — Keeps me on budget! *2025-05-18, version 25.15.0* Shopping online allows me to stay on budget. I don’t peruse the aisles picking up things not on my list. It’s super convenient. And you guys always get it right! ### 5/5 — My “old” L&B acct. was 100% great! *2024-10-18, version 24.33.3* What have you done to my old acct? ‼️ I can’t get into it! I can’t sign in. My old app doesn’t even work! I was put into an order to be delivered , typically $300 to $400 because L&B is my opinion,!superior groceries. Now I don’t know what to do. ### 5/5 — Fresh, Quality Food & Merchandise! *2022-07-04, version 2106.1.0* One of My Favorite places to shop for the freshest food, meat, dairy and gluten free items, and quality merchandise. ### 5/5 — Great produce, deli, etc… *2022-03-19, version 2106.0.0* Lunds and Byerly’s, have the freshest Produce most extensive Deli dept. (meats, cheeses and salads galore) a hot food section too! Their Meat dept. has excellent fresh cuts with great butcher’s that are both knowledgeable and friendly. The Bakery has the finest delicate pastries that are a work of art, almost too beautiful to eat - but always delicious. ### 5/5 — Shows Aisle Numbers! *2022-02-20, version 2106.0.0* This app shows you what aisle the product is in a particular store. That's a non-negotiable for me, so when another large grocery chain's app stopped showing where things are in the store, I stopped shopping there. Keep up the good work, Lunds & Byerly's! ### 5/5 — Love my Lund’s NE store *2020-12-18, version 2103.0.0* Love my Lund’s store. Everyone is friendly and very helpful. The NE store is just the right size for the two of us so that can handily pick up needed items (and extra fun items, also). And parking is very handy as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*