# Luno: Buy Crypto and US Stocks — user reviews > 572 indexed App Store user reviews of Luno by Luno Pte Ltd, rated 4.20/5 from 3,679 ratings. - Source: https://appshunter.io/ios/app/luno-buy-crypto-and-us-stocks/id927362479/reviews - App overview in markdown: https://appshunter.io/ios/app/luno-buy-crypto-and-us-stocks/id927362479.md - Rating breakdown: 5★ 2,562 · 4★ 307 · 3★ 202 · 2★ 127 · 1★ 481 ## What do users think of Luno? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure wallet - 💡 Educational resources - 🚀 Fast transactions - 👍 User-friendly interface - 🚀 Straightforward buying/selling **Cons** - 💰 High fees - 🐛 Account locking issues - 🐛 Withdrawal problems - 🐛 Unresponsive customer support - 🐛 Unreliable platform - 🐛 Inconsistent pricing **Commonly reported bugs** - App crashes - Login issues - Delayed transactions - Incorrect price information **Most requested features** - Add more cryptocurrencies - Improve withdrawal process - Enhance customer support - Reduce fees - Provide more advanced trading options ## Newest reviews (16 of 572) ### 4/5 — Sign in difficalty *2026-01-24, version 8.99.0* Since I updated I can’t open my app with a sign in pin. Every time I leave the app I must sign in with my email. Every time the app ask me to create a new pin. And App pin is on. But when I leave the app and wants to open it again, it does not ask fir my pin. I have to sign in with my email again. Is there a problem? Or am I doing something wrong. Can you help me? ### 2/5 — Luno charges is to high *2025-11-26, version 8.97.1* "One of the main reasons I started using the Luno app was to invest my money over a period of time. However, after investing, I noticed that when it’s time to withdraw, the charges are so high that they take a significant portion of my profit, leaving me with much less than I expected." ### 1/5 — Not for trader, just for lazy spot investor. *2025-11-04, version 8.95.1* Pathetic charts, laggy price, expensive fees especially to transfer crypto out (up to 6 times more costly than other wallets or exchanges!), and a big downer is NO stablecoins- which severely limits fluidity. Also cant find the US stocks to trade. All in, its quite cumbersome to do even basic things like a good entry, manage investments and balance the portfolio. I used it to convert btc to RM but now i found its cheaper and faster to use the P2P feature found on most other exchanges. Sorry Luno, you can actually do way way better for being in the niche here in Malaysia. Maybe one good thing is like most wallets, it has a bit of staking option. ### 3/5 — Face ID doesn’t trigger *2025-09-27, version 8.92.3* Recently upgraded through phone transfer to the iPhone 17 line, and my Face ID doesn’t trigger when trying to unlock Luno. Forced to use PIN as the Face ID button doesn’t trigger either. The only way to rectify this is to reinstall the app and go through the setup process again. Kindly fix it. ### 1/5 — Very stupid app *2025-09-22, version 8.92.3* Stealing claiming is charges ### 1/5 — 7 Requests for compliance *2025-09-15, version 8.91.1* Zero responses ### 2/5 — Create Address *2025-09-13, version 8.91.1* I don’t know what wrong i want to receive coin and i need to create another wallet address meanwhile i have two i created but can’t find them again and i want to create new one you guys are not allowing me ### 1/5 — I can’t sent crypto any more *2025-09-11, version 8.91.1* I just discovered I can send crypto anymore or is there a new way it’s done now ### 1/5 — Bad network *2025-08-27, version 8.90.2* I haven’t received my money for the past hours ### 1/5 — Hilary *2025-08-26, version 8.90.2* I regret using Luno” I can’t send crypto. this is the worst exchange have ever used ### 1/5 — Thief thief thief *2025-08-23, version 8.89.2* Please don’t use their app they ware thief they took away all my money and be giving me excuses they cannot recover it back they are thief’s please stop using there app ### 4/5 — Very exceptional *2025-08-09, version 8.89.2* Gave me the services I was looking for ### 1/5 — Unsolve problem *2025-08-02, version 8.88.3* I’m very disappointed with Luno’s customer support. I’ve been facing an issue that remains unresolved even after multiple emails and follow-ups. It’s been days with no proper update or solution. I’m extremely worried about my funds, and the lack of response is unacceptable. As a user, I expected better service and faster action, especially when it involves money. Please look into this urgently and take customer concerns seriously. ### 1/5 — Why can’t I login to my account from Nigeria *2025-07-21, version 8.87.0* Why can’t I login to my account if Luno still works in Nigeria ### 1/5 — Scam app *2025-07-17, version 8.87.0* This app will scams all your crypto ### 1/5 — Scam *2025-07-16, version 8.87.0* I made a deposit from my account a few days ago, and the money has not been credited to my balance. When I try to click the "Get Help" button, it isn't working, and neither is the "Contact Us" option. It feels like the system has deliberately malfunctioned after I sent the money. I've even checked the website, but it's still not loading properly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Be careful new luno user *2026-08-07, version 8.113.0* I register an account with luno and after my registration was completed and funded my account,have been trying to sign in my luno account but even putting the right password it doesn’t allow me in ,and why could your app have no customer help ,you are not real … ### 1/5 — WORST APP WITH INSANE CHARGE FEEE *2026-07-29, version 8.113.0* These app is terrible! Jesus Christ their feee is insanely high, their exchange rate is ridiculously low. Please beware if you’re a newbie. This isn’t a good app for investing and exchanging ### 1/5 — Luno scams people like they scammed me *2026-05-19, version 8.107.0* Luno app scams people after there hard money is been transferred to there wallet they start to ask you to bring documents which I did and now they are still prolonging it asking me to bringing the pdf copy after I took a picture of the document printed out for me by my uba bank they are scammers oooo don’t put your money into there app ### 1/5 — Piece of doodoo organisation *2026-05-16, version 8.107.0* I just hate them that’s it ### 1/5 — Terrible *2026-05-12, version 8.107.0* Only use if you want your account locked for no reason ### 1/5 — OPT SMS NON FUNZIONA *2026-03-11, version 8.102.2* Ho mandato varie richieste, per spiegare il problema. Niente ho i miei soldi bloccati e non posso più accedere. ### 1/5 — Stressed *2026-02-17, version 8.100.2* I have been trying to verify my bvn for over few weeks now Luno never complete the verification which is making it hard to withdraw my funds! Customer service couldn’t help . They could receive a direct deposit without bvn but requesting it when doing withdrawal which they never complete . It really sucks ### 1/5 — Luno is a scam ,thief , ole you guys are mad!!!!!!!! *2026-02-17, version 8.100.2* I’ve been using Luno for 2 years now and whenever I want to use the app they don’t allow am. But if I want to fund my account it works perfectly. You guys know what you doing I’ve been trying to withdraw my money ot send btc to my friends it won’t work for the past 3 years now. Awon ole oshi‼️ ### 1/5 — Scamming app *2026-02-06, version 8.100.2* They are scamming people I have funds on it and u was logged out they don’t allow me to withdraw my funds I can’t recommend them to anyone and please don’t use them ### 1/5 — Can’t login *2025-12-11, version 8.98.0* It been past a year I could not login back my luno account ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2026-07-10, version 8.111.0* I love you guys ### 5/5 — It’s too easy *2026-07-03, version 8.111.0* I love this app because it’s too easy to open and do transactions ### 5/5 — Best *2026-06-14, version 8.109.3* Luno is the best exchange platform ### 5/5 — Got confused when depositing funds to forex trading broker companies *2026-05-08, version 8.107.0* The where is the receiver platform question is tricky when even google couldn’t give the answer ### 5/5 — Excellent!!! *2025-07-03, version 8.86.0* I rarely write reviews for apps, but I couldn’t resist this time. I’ve been using Luno since 2021, and it’s been an outstanding experience. The app is super convenient, with a clean interface and smooth transactions. I was especially impressed by how fast the withdrawal process is — I expected it to take a couple of days, but the funds arrived in under 30 minutes. Keep up the good work, Luno! ### 5/5 — POOR CUSTOMER CARE *2025-05-02, version 8.82.0* THE CUSTOMER CARE SERVICE IS HORRID AND FILLED WITH A BUNCH OF DUNCE CANT EVEN FIX A BLOCK ON MY MOTHERS ACCOUNT AFTER 13DAYS OF GOING BACK TO BACK AND PROVIDING ALL FORMS OF VERIFICATION! SO MUCH DISCOMFORT CAUSED ALL IN THE NAME OF SECURITY CHECKS THAT MAKE NO SENSE VERY SUSPICIOUS PLATFORM, HOW DO YOU HAVE ONLY 10 million users which is 4 % of BINANCE AND STILL CANT HELP YOUR SMALLER AMOUNT OF USERS??? ITS A SHAME! I CAN ONLY DELETE MY REVIEW IF SOMETHING IS DONE ABOUT THIS ### 5/5 — Miss *2025-04-19, version 8.81.3* Great ### 5/5 — Legit Trusted Cryptocurrency Exchange and wallet. *2025-02-05, version 8.76.1* Using this to trade on cryptocurrency coins since 2019 and this apps always update their system. Made trading more efficient and save time. You can have it anywhere from any country you at. ### 5/5 — Excellent App *2025-01-17, version 8.74.3* Have been using Luno for the past 3 years, never had a problem. Had my account locked at once and they had to contact me telephonically as well as via email to verify a few things before they could unlock it again. Though it was a bit inconveniencing I was happy with everything cause it was all done in the interest of protecting my account. ### 5/5 — Enjoying the bundles *2025-01-08, version 8.73.3* Thanks for balanced bundles --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*