# Lush Fresh Handmade Cosmetics — user reviews > 790 indexed App Store user reviews of Lush Fresh Handmade Cosmetics by Lush Ltd, rated 4.70/5 from 10,146 ratings. - Source: https://appshunter.io/ios/app/lush-fresh-handmade-cosmetics/id946403534/reviews - App overview in markdown: https://appshunter.io/ios/app/lush-fresh-handmade-cosmetics/id946403534.md - Rating breakdown: 5★ 8,908 · 4★ 409 · 3★ 178 · 2★ 131 · 1★ 520 ## What do users think of Lush Fresh Handmade Cosmetics? Overall sentiment: negative **Pros** - 💕 Gorgeous products - 🌱 Natural ingredients - 🙌 Cruelty-free - 🤩 Awesome app - 🎨 Visually appealing - 🎧 Great soundscapes - 🧘‍♀️ Immersive bathing experience **Cons** - 🐛 Buggy and glitchy - 🤯 Confusing navigation - 🤷‍♀️ Lack of categories - 🔍 Difficult to find products - 🛒 Cart issues - 🔑 No login/account access - 💸 Expensive products **Commonly reported bugs** - App crashes - Slow performance - Checkout issues - Disappearing cart items - Incorrect pricing/sale information - Unresponsive buttons **Most requested features** - Wishlist feature - Store locator - Filter by availability - Sort by reviews - Dark mode - Apple Pay support - Improved checkout process ## Newest reviews (10 of 790) ### 2/5 — Functionality Issues *2026-07-27, version 5.4.7* Apple Pay is not available. ### 4/5 — Love *2026-07-23, version 5.4.7* I love the creativity that goes into every product. The scents are great and I appreciate the values driven business model. I do wish some of the products lasted longer. Thank you ### 5/5 — Love *2026-07-16, version 5.4.6* Some of the best products I’ve used on my skin for a long time. Being an employee makes it even sweeter and more exciting about collabs and new products. ### 4/5 — Lush review *2026-07-16, version 5.4.6* I love lush bc of the bath bombs ### 2/5 — PLS ADD FEATURE TO REDEEM POINTS FROM RECEIPT *2026-07-08, version 5.4.5* I understand the point system is relatively new, but it is soooo disappointing to spend a bunch of money in store only to not get points for it. Every other stores point system allows you to upload a receipt for points, or at the very least customer service is willing to help. Here they recommend you just go back to the store, return everything and repurchase. I will just return period at that point. Shocking that a company of this size and nature has this one major down fall. :-/ ### 3/5 — Too much email *2026-07-04, version 5.4.5* I wish there was a way to be only signed up for new product launch emails. No matter what you set your “email preferences” to, you’ll still receive a marketing email everyday with no new products in it. Changing the “communication preferences” to doesn’t seem to have any effect. ### 2/5 — Lush is the best BUT *2026-06-28, version 5.4.4* the app and site need so much work. You have enough money. Let’s now reinvest in user experience — Faster checkouts —Fix Apple Pay. (Hasn’t worked in over 2 years on the app) I dread the actual online experience because it feels barbaric almost. Like I’m buying something in 1990 on dialup. Please fix it. ### 5/5 — 🥰love lush! *2026-06-26, version 5.4.4* 🥰🥰🥰🥰 X four and more ### 2/5 — Bugs *2026-06-18, version 5.4.4* Too many bugs! The filters aren’t working. The search also doesn’t return the same as on safari. Deleting ### 5/5 — Love Lush! Best moisturizer *2026-06-17, version 5.4.4* I use Lush moisturizer almost exclusively. I’ve gone from cosmetic mad to celestial to vanishing cream and now I’m at gorgeous and I’ve been using that consistently for years now. A bit pricey but at my age (37) it gives my skin what it needs. I also love that they make their products with quality ingredients and they pay their staff a living wage. I use many other products as well but the Gorgeous (self-preserving) is absolutely worth it. Also, one container lasts for months. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just doesn’t work for me *2026-08-28, version 5.4.8* I cannot get a QR code when I need it. For days I am trying to place the order. Doesn’t work and I have to order through Uber Eats. If you want people to use the app - please, test it before release. ### 1/5 — Rubbish *2026-08-22, version 5.4.8* Will not add to Apple Wallet ### 1/5 — Please give older phone users a version! *2026-08-09, version 5.4.8* The fact this all requires iOS 18 or above prohibits customers from accessing the rewards and benefits of being a Lush Club member, since you can only sign up via the app. Many of us shop at lush because we believe in what the brand stands for, but this is excluding people who cannot afford newer, more expensive devices. Lush is no small local business, you can afford to have different versions of this app and a browser compatible version, walk the talk Lush and stop reproducing the class war! ### 1/5 — reduction non effectuée *2026-08-05* je devais avoir une reduction de 4€ pour ma première commande via l’application et comme par harsarf la reduction n’a pas été appliquée sur ma commande ### 1/5 — So silly *2026-07-21, version 5.4.7* What is the point of downloading the app when it takes you back to the website everytime you try to view a product? And a website for a different region at that? ### 1/5 — Does show QR Code *2026-07-11, version 5.4.5* I swear this app purposely won’t load while in the lush store. Points are only earned through the app :( QR code never works for me ### 1/5 — Very difficult to use and make payments *2026-07-05, version 5.4.5* Lord it took me an hour to pay for my order good god someone make this easier ### 1/5 — Can you fix it already *2026-06-30, version 5.4.5* Laggy, horrible, tells me they won’t accept my card in Apple Pay, manually add the card details and it works. Such a stuff around tho. For a known company it’s the worst ### 1/5 — Not at good as the old one *2026-06-30, version 5.4.4* The old app was so easy and great to use. It fit the lush aesthetic so well. This one seems like it was made by a 3rd party- it’s so clanky and doesn’t even work better. I feel like I’m seeing ads of all the products instead of the old app where it showed the ingredients and products story. Also, half the stores have no internet inside then they want the app QR code for your points. They have no store wifi and no way of just looking up your email/phone number. Bad system. Feels like going backwards. ### 1/5 — Cant update *2026-06-16, version 5.2.7* Cant update the app because I don’t have enough data but that means I can’t use the app in store and it won’t save my points that I save. ## Most praised reviews (10 highest-rated) ### 5/5 — The bomb *2026-08-20, version 5.4.8* Absolutely love these products . The bath bombs are my favourite especially with my fibromyalgia a long soak with these are divine . You feel so good afterwards ### 5/5 — Love Lush *2026-08-19, version 5.4.8* I’ve been in love with Lush for years and seen my fave products come and go but all the while I know that I’m buying from one of the best companies who care! They’re genuine, authentic and totally trustworthy and much needed in today’s world. Thanks Lush I’ll be with you for years to come ❤️ ### 5/5 — I love you, guys 💗 *2026-08-05, version 5.4.7* You guys have the best essences ever ✨🫠❤️ ### 5/5 — Highly recommend *2026-07-30, version 5.4.7* I absolutely love Lush. The ingredients are so fresh and do not irritate like other bath bombs, for those of us, whose bodies are more sensitive. The smells are all so good. I can take a bath and not use any perfume and get compliments all day long about how good I smell. ### 5/5 — Nice App *2026-07-27, version 5.4.7* I like the app. It doesn’t dump my cart. Please get Apple Pay. ### 5/5 — Apple Pay *2026-07-25, version 5.4.7* Wasn’t able to pay aug Apple Pay with this app ### 5/5 — lush ★ *2026-07-25, version 5.4.7* I absolutely adore all the products, it feels good to know they’re good for my skin , and the planet too! ### 5/5 — Love lush plus moomin *2026-07-20, version 5.4.7* Absolutely loved lush for 15 years now but to see the moomin collab made my heart melt I didn’t think lush could get any better ### 5/5 — Box Kitchen *2026-07-19* Appli superbe, très beau design, j’adore cette marque. Mais j’ai une question pourquoi il n’y a pas accès à la box kitchen mensuelle ? J’ai souscris mais je dois passer par le site pour accéder à son suivi et tous ses détails. ### 5/5 — My honest opinion *2026-07-17, version 5.4.6* My sister and I were at the BayPlaza mall and we saw Lush for the first time. We decided to go in there and we were amazed how gorgeous everything was organized. The employee that was assisting me was so kind she was so sweet towards everyone and she greeted everyone when they walked in. I absolutely LOVE THEIR SCENTS, I told myself I wouldn’t buy anything but I found this amazing body mist it was lychee scented and I purchased it😜. I also purchased shampoo, conditioner, and leave in conditioner because lowkeyyy my hair is damaged 😐, anyways when I arrived home I used the products and the day after I washed my hair I saw a bit of improvements and hopefully if I’m consistent with these products I might see better results within my hair. Hopefully next time I’m at Bay Plaza mall, I’ll head to Lush and buy bath bombs, because omg their bathbombs are so FREAKING CUTE especially the minion one I saw🫧🥹. Overall, I 🩷 LUSH AND NO IM NOT SUGAR COATING, I’m actually being serious because I’m so fed up with these cancer causing products with hella chemicals from other brands, no shade..👀. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*