# Lutron App — user reviews > 291 indexed App Store user reviews of Lutron App by Lutron Electronics co., Inc., rated 4.80/5 from 6,438 ratings. - Source: https://appshunter.io/ios/app/lutron-app/id886753021/reviews - App overview in markdown: https://appshunter.io/ios/app/lutron-app/id886753021.md - Rating breakdown: 5★ 5,858 · 4★ 321 · 3★ 80 · 2★ 50 · 1★ 129 ## What do users think of Lutron App? Overall sentiment: mixed **Pros** - 🚀 Reliable and flawless performance - 🔒 Secure and trustworthy system - 👍 Easy to set up and use - 👍 Convenient remote and voice control - 👍 Seamless integration with smart home platforms - 👍 Customizable lighting schedules and scenes - 👍 Helpful customer support **Cons** - 🐛 Frequent app crashes and freezes - 🔍 Outdated and unintuitive app interface - ⏱️ Slow app loading and device syncing - 🚫 Lack of widget support and iOS integration - 🔌 Compatibility issues with certain devices and bulbs **Commonly reported bugs** - App fails to connect to Lutron system - Devices disappear from app after iOS updates - Inconsistent behavior with geofencing and motion sensors - Scenes and automations not working as expected **Most requested features** - Add dark mode option - Improve app responsiveness and load times - Restore widget functionality for quick access - Expand customization options for rooms and schedules - Integrate more smart home platforms and voice assistants - Provide better energy monitoring and usage tracking ## Newest reviews (10 of 291) ### 4/5 — Works great on my phone. *2026-06-27, version 26.5.4* I like this app because it works every time I use it. ### 4/5 — Lutron Smart Switches *2026-06-14, version 26.5.0* My 2 complaints are 1 you can’t apparently use a voice command (with Alexis) to activate a “scene”. My other complaint is that there doesn’t seem to be a way to pre-program the Lutron light switch for a specific power level. It’s only on or off and then you can adjust the power level, but that’s a whole extra step. Otherwise I love the smart switches! ### 2/5 — Slow to use, not premium *2026-06-08, version 26.4.5* While Lutron hardware is fantastic, I’m surprised to see the gracious ratings of this app. If you actually look at it more critically, it is VERY slow and difficult to use. Every step of the app requires several steps of waiting—whether you are opening the app, adding a new fixture, or just doing routine maintenance like renaming and moving items around. In some cases, updates don’t save or it takes several seconds for an update to save while the UI is frozen. There needs to be a bigger effort from Lutron to improve their software performance in this regard. Additionally, but perhaps less important to performance, the app feels very dated, the UI needs to be refreshed and the lack of automatic dark mode should be fixed. ### 3/5 — New updates *2026-05-24* Not happy at all. Format got changed and widgets no longer supported. States I have to use a third party like HomeKit. But it does not sync. Also use to have all devices on 1 screen and that was lost. Use to boost about product and that’s not happening. Perhaps the next update they will bring the changes we lost. **Developer response:** Hi, we are sorry to hear that you are not happy with your experience of the Lutron app. We would like to help you address the issues that you have described. Please reach out to systemsupport@lutron.com and reference case #05238096 so we can better assist you. ### 1/5 — Useless *2026-05-24, version 26.4.5* After updating iOS the app will only occasionally connect while on the same network, never when I’m away, and geofencing no longer works. So, now my whole system is next to useless. The switches/devices are nice, but the app is 90% of the whole system. The app doesn’t work, and has apparently been an ongoing issue, so I’d stay away from the Lutron ecosystem. ### 2/5 — New app changed my settings *2026-05-23, version 26.4.5* The newest app update re-ordered my rooms by alphabetical order. I had a specific order for all my rooms and it has been muscle memory for years. Now I have to figure out what my order was and manually re-order the rooms. Lutron this was a poor ux decision. Disappointed. ### 1/5 — App Bug *2026-05-17, version 26.4.1* This app has become unusable in the past year. It freezes every time I open it, and restarting it fixes the issue. It seems like the app’s recovery from suspension is the problem. Please fix this issue as soon as possible. I’m not sure how many other users experience this, but given our investment in the ecosystem, this should not be an issue. ### 1/5 — 30 seconds before app stops loading *2026-05-16, version 26.4.1* The app has become slower over the years. I have 48 lights which is well below the maximum and I have to wait between 15 to 30 seconds before the loading spinner stops. This is not acceptable. Especially not with all the AI tools at your disposal. If you cannot fix this problem please relieve yourself from your position and let someone who knows what they are doing. This app is too important to be this slow for too long. It’s been years like this. Stop messing around already and focus. ### 5/5 — Needs Voiceover improvements, issue promptly addressed by Lutron *2026-05-13* I recently purchased almost 30 switches and the professional hub for our house. I am blind and use VoiceOver on my iPhone, unfortunately, while many areas in the app work fine, especially the settings area is very difficult to navigate because all the items have completely nonsensical names. This would be such an easy thing to fix. I received a phone call from tech-support regarding voiceover accessibility, and I was very positively surprised about the prompt response and that a solution is being worked on. I would recommend. Lutron hesitation as they seem to take all of their users seriously. **Developer response:** Hello, we are aware of issues with our voiceover. If you have not already, please escalate to systemsupport@lutron.com and reference case number #05208073 so that we can work with you on a solution. ### 3/5 — Lacks obvious tools *2026-05-13, version 26.4.1* Generally ok, but two things works make it much better: Add "off" time to schedules, not just on. And allow Scenes to be used in Schedules, rather than having to program the whole thing twice. Ok three- Allow something in Scenes ave Settings to have the same name, UNLESS the cross-use is allowed, in which that prohibition would actually make sense. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crash *2026-08-16, version 26.6.5* Every time I open the app and scroll down toward my rooms the app crashes. Everything is up to date and it doesn’t work correctly. Been an ongoing issue with this Lutron app. ### 1/5 — App crashing when scrolling through devices *2026-08-15, version 26.6.5* App crashes when scrolling through devices. PLEASE FIX URGENTLY! ### 1/5 — Update now will not load. About to replace Lutron *2026-08-08, version 26.6.5* Latest update like others it will not load. Grief. Since looking at other reviews asking forever for a simple timer feature and easier scheduling options I believe it’s becoming clear that Lutron isn’t interested in the customers wants but rather just the customer’s money. When you are 3-5 times higher for the same equipment you should be 3-5 times the features and ease of use. Been running caseta along with kasa switches for years and the kasa are by far better and easier to use. No bridge required, timers, simple scheduling and cheap. Harsh review? Maybe so, but stop ignoring the customers. ### 1/5 — Geofencing broken again *2026-08-06* Every time they update this app geofencing stops working. **Developer response:** Hi, we are sorry to hear that you are having trouble with the geofencing feature. We would like to help you resolve the issue you are experiencing. Please reach out to systemsupport@lutron.com and reference case #05421240 so we can better assist you. ### 1/5 — Lazy & Unhelpful *2026-08-06, version 26.6.5* This rating will remain at one star until updates come with useful information on what is changing so I can make educated choices at to whether or not to update. If small companies can give us information in great detail, so can large companies making money hand over fist. ### 1/5 — Won't load *2026-08-02, version 26.6.0* Since recent update app won't load it just sits and spins. Tried deleting app and reinstalling but still not working. Please fix ### 1/5 — Won’t Load *2026-07-20, version 26.6.0* App won’t even open anymore. Just sits and spins since last couple of updates. ### 1/5 — 530 MB!? *2026-07-08, version 26.5.5* Why is this app taking up half a gig of storage? ### 1/5 — New update is terrible *2026-05-27* All the devices are moved around, and the new filter to sort the devices alphabetically or custom does not work. You said you’re working to fix the filter, when?!? **Developer response:** Hi, we are sorry to hear that you are having trouble using the area sorting feature. We are aware of an issue with the custom sorting and are working on a fix. In the meantime, please reach out to systemsupport@lutron.com and reference case #05224350 so we can work with you toward a resolution. ### 1/5 — Scenes randomly disappear *2026-05-25, version 26.4.5* All my painstakingly designed Scenes disappeared today… this is going to take hours to rebuild and reconfigure. This app is terrible. ## Most praised reviews (10 highest-rated) ### 5/5 — It works well *2026-08-31, version 26.7.1* I have been using the app and Lutron Caseta for several years now. The products work well. I can manage lights inside and outside (landscape, everything), fans, and more. I can set schedules that adjust with shifting time zones and sunrise and sunset. I can also manage multiples homes in the same app without logging in and out. ### 5/5 — Re-downloaded App *2026-08-15, version 26.6.5* I use Lutron App to control my lights on a schedule; so I infrequently use the App. I used today & it wouldn’t load until I deleted App & re-downloaded on my iPhone. I imagine the new App update last week didn’t load properly but works great now. ### 5/5 — Great app Great company! *2026-08-10, version 26.6.5* This app just works Lutron forever ### 5/5 — Best *2026-07-26, version 26.6.0* Luv the ease of the app ### 5/5 — Great product *2026-07-19, version 26.6.0* Amazing product easy to use , as an electrician I recommend this to all my clients. ### 5/5 — Reliable *2026-07-14, version 26.5.5* The Lutron app is the most reliable way to commission and setup your system. It may not be the fastest to launch but loaded it gives you complete control. Thanks Lutron! ### 5/5 — Works as expected which is more than enough *2026-07-12, version 26.5.5* Honestly when it comes to smart devices my expectations are pretty low. As long as my devices are working reliably I am happy. Setup of devices is quick and easy, it works every time I’ve tried to use it. It also paired easily to HomeKit. Being able to fine tune trimming etc is icing on the cake. Less is more, reliability and predictability is all I ask for with my smart home and the Lutron app has so far done exactly that. No additional bells or whistles required. ### 5/5 — Efficiency *2026-06-19, version 26.5.3* I’ve used a plug in module for my lamp in this system for more than 3 years and I loved it! It extended the life of the light bulbs on my floor lamp, and I didn’t have to change them more often. ### 5/5 — BEST *2026-06-19, version 26.5.3* I would use no other lighting control system Lutron is the best all around and they have the best costumer service. ### 5/5 — Functionality *2026-06-18, version 26.5.3* Most easy to use and reliable --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*