# Lutron Home Control+ LEGACY — user reviews > 81 indexed App Store user reviews of Lutron Home Control+ LEGACY by Lutron Electronics co., Inc., rated 2.40/5 from 49 ratings. - Source: https://appshunter.io/ios/app/lutron-home-control-plus-legacy/id415374545/reviews - App overview in markdown: https://appshunter.io/ios/app/lutron-home-control-plus-legacy/id415374545.md - Rating breakdown: 5★ 11 · 4★ 4 · 3★ 4 · 2★ 3 · 1★ 27 ## What do users think of Lutron Home Control+ LEGACY? Overall sentiment: negative **Pros** - 👍 Supports legacy equipment - 👍 Appreciated for continued support - 👍 Better than Connect app - 👍 Cloudless operation appreciated - 👍 Reliable communication and quality - 👍 Useful for controlling house - 👍 Can add more scenes - 👍 Works well - 👍 Customer service praised - 👍 Works as advertised - 👍 Convenient pocket keypad - 👍 Great with lighting and thermostat **Cons** - 🐛 Tiny text size - 🐛 App no longer functions - 🐛 App crashes after update - 🐛 No remote access - 🐛 Watch app removed - 🐛 Inconsistent with Control 4 - 🐛 Awkward to turn lights on/off - 🐛 Company uses mafia tactics - 🐛 Expensive system and app - 🐛 Horrible software - 🐛 Horrible company, many failures - 🐛 Getting worse, slow to open - 🐛 Bad app, Lutron doesn't care - 🐛 Non-intuitive and limited settings - 🐛 Went from best to worst - 🐛 Lost HVAC features - 🐛 Upgrade disaster, lost rooms/thermostats - 🐛 No thermostat - 🐛 Broken since iOS update - 🐛 Stopped working - 🐛 Terrible update, new look - 🐛 Lost functionality, cannot edit schedules - 🐛 Removes essential features - 🐛 Expensive annual charge for remote access - 🐛 Rip off, annual fee for own products - 🐛 Too slow and expensive - 🐛 Awkward protocols, requires dealer - 🐛 Must use PPTP to connect - 🐛 iPhone version less useful than iPad **Commonly reported bugs** - App crashes after update - App no longer functions - Could not connect to the system - App crashes - Cannot control lights from anywhere - Update made system unusable - Subscription expired, can't renew - App crashes - Can't find competent installers - Will not let me register - Losing support - Watch app removed - System consistency issues - Light status not working - App crashes when going back to prior screen - App is confusing and limited in settings - Lost all HVAC features - No rooms and no thermostats after upgrade - Thermostats are gone - Cannot see HVAC controls/status after upgrade - Lost thermostats - Broken since iOS update - App won't open - App dies whenever trying to start - App will not connect - App doesn't work after update - App seems to no longer connect to Lutron repeaters - Apple Watch app loads but cannot add Scenes - App keeps crashing as soon as you open app - Latest version won't run on iPhone 6 - App doesn't connect to Lutron repeaters - HVAC is gone in new release - Non-intuitive, needs more flexibility and customization - Takes too many clicks to get to light - Can't make a custom list of favorite lights or scenes - No ability to customize which lights correspond to buttons - Scene editing only allows changing light level, not adding/removing loads - HVAC control seems to respond wonky - Temperature icons show up in areas without HVAC - All controlled devices use a lightbulb icon - Tedious to use, worse than old web server - Only one favorite plate/switch allowed - Terrible new look of the app - Edit functions have been deleted - None of the upgrade changes work - Other functions have been lost - Cannot edit schedules - Removes features for tweaking lighting levels - Unable to adjust lighting levels or enable 'away' mode - App doesn't work with systems not on standard ports - App is fraught with bugs - Works intermittently with WAN IP address - App doesn't work with iOS 8.3 **Most requested features** - Larger text size or adjustable text size - Restore Apple Watch app functionality - Restore HVAC features - Add HomeKit support - Reorganize and rewrite app for easier use - Add dark mode option - Allow self-management of Radio RA 2 - Make app free or use in-app purchase for editing - Add ability to favorite multiple buttons - Allow adding/removing lighting loads from scenes - Improve HVAC control response and feedback - Only show HVAC icon in rooms with thermostats - Differentiate icons for fans and relays - Add 'whole home' screen layout to iPhone version - Allow adding new and deleting events from iPad/iPhone - Implement a protocol for shared logins - Allow homeowners to manage network without dealer - Improve networking functionality, support IPSEC VPN - Remove unused HVAC and use for other things - Allow customization of app appearance - Restore edit functions - Allow end-users to tweak lighting levels - Enable 'away' mode for custom timers - Remove annual charge for remote access - Provide full feature interface for self-management - Update app to work on current iPhones ## Newest reviews (15 of 81) ### 1/5 — Watch App Removed, Why? *2018-12-11* Been using the app for 6+ years. Loved the addition of the watch app and not having to fish out my iPhone just to hit a scene button. Now I see it’s gone? Why? I never had an issue or problem, and now, just like that, without warning, it’s gone. Might need to figure out a different solution... UPDATE: After receiving a response from customer service, I see they want me to spend more money with them and an “installer” just to get back what I already had! I can see now why so many people are dissatisfied with this company. **Developer response:** Thank you for sharing your feedback about this app. Unfortunately, in order to keep this app compatible with the latest version of iOS, we had to remove support for Apple Watch. To continue using your Apple Watch with your Lutron system you will need to update to the Lutron Connect app. To discuss how to upgrade please contact your Lutron installer or reach out to us at customersatisfaction@lutron.com. Thank you, Mike S. ### 1/5 — Wish I had gone with cheaper better version *2018-11-17* This works with Control 4 to provide terrible consistency. Presently my Control 4 clock is off and so asking for the blinds to come up at 4pm means they might come up around 5:40 give or take 30 minutes. However on my other set of shades the clock is perfect, so I’m not sure if the blame is Luton or Control 4. Either way I have to pay $200 to have someone come out to trouble shoot the system. Wish I had Casita then I could trouble shoot on my own. **Developer response:** I apologize for the poor experience you have had with your system and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so I can reach out to you. Thank you, Mike S. ### 4/5 — Apple Watch *2018-10-19, version 9.13* 10/19/18 update: I changed my review from 1 star to 4 stars. I am a HUGE RadioRA 2 fan and I did not want my 1 star review and comment regarding "Apple Watch support being removed" to in any way be a reflection on the Lutron System as a whole. True these reviews are supposed to be for the App but this is unique in that it is one of the few apps on the App Store that work along with an external system. Lutron System = 5 stars Lutron App (when/if Apple Watch support is restored) = 5 stars Huge thanks to Mike S. from Lutron for responding to my post. 10/13/18 update: Apple Watch Support has been removed??? Why! Why? Original 2015 Post: As another reviewer stated, light status not working for RadioRA 2. ### 2/5 — Meh. Awkward to get to turn a light on or off. *2018-10-13* Software usually works but to switch lights in and off, you have to burrow to the system, then a room, then pick lights. Long way to go. If you want to switch another light on or off, back up to the rooms, then down to lights in that room. You can pick favorites, but I don’t see how that short cuts anything. C4’s app is somewhat better. Room, lighting, then all lights on the system appear on the same screen. Please reorganize and rewrite this app! **Developer response:** Thanks for reaching out to us. We do have a newer app called ‘Lutron Connect’ that addresses your concerns. However, it requires a new piece of hardware to be added to your system. If you are interested in learning more about Lutron Connect, please contact your system installer. If you do not know who your installer is, please contact us at customersatisfaction@lutron.com to assist in finding a certified installer. Thank you, Mike S. ### 1/5 — Avoid. Company uses mafia tactics and crap apps *2018-09-22* Top engineering. Worst delivery of luxury goods I’ve ever experienced. Five-digit sum for the Lutron Installation and then apps that keep being rendered obsolete. Stay away from Lutron unless you’re made of millions and your time (or your staff’s time) means nothing to you. Lutron sits on well-earned patents, stifling competition. They have good engineering. You order the product and pay through the nose, only to later be told that any problems you have are due to the customer’s bad planning and the installer’s installation. And the apps are hit-and-miss. But they know they’ve got us all by the balls because the equipment is already installed. They’ll probably respond to this with a “please contact us to make it right”. Why should I? So I can pay $2000 yet again for a 20-minute issue that should’ve been covered in the installation or, at most, cost an extra tenth of that? Nope, won’t contact you or the installation. I’ll just keep telling others the truth about your business model. Bait. Switch. Cha-Ching. **Developer response:** I apologize for the poor experience you have had with our system. It sounds like there may be several factors contributing to your overall negative experience. I acknowledge that you mentioned not wanting to contact us, but we would appreciate the opportunity to work with you to resolve the issues. Please feel free to contact me at customersatisfaction@lutron.com if you change your mind. Thank you, Mike S. ### 1/5 — Programming issue *2018-09-19* Not much good to say. Way to expensive for what it does. The houses I work on have all switch to other lighting systems. Unfortunately I got stuck with this setup in my personal house. The app hasn’t worked on my phone in over a year. Luckily it still works on my iPad not sure what the difference is. **Developer response:** We apologize for the poor experience that you have had with the app not working and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Mike. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) MS ### 1/5 — Horrible Lurton product and software *2017-12-18* Too bad I can’t give it 0 starts. Spent a lot of money on this system Radio RA2. Do not buy this system get any Z wave enabled products from Home Depot (GE) and install it yourself. Horrible Lutron software. Works sometimes and it doesn’t other times. I can’t control the lights in my house through the app. At home or abroad. It asks me to buy a subscription. A complete waste of money. Lutron doesn’t stand behind their product or support it. **Developer response:** We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Steve. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) SM ### 1/5 — Good lights, horrible software! *2017-05-05* It is amazing to me that lutron, the market leader, allows software like the radioRA app to be released. This is exactly why they will lose their market position because startups who write good software will totally kill dinosaurs like them! This stuff is hard to use, is closed architecture, and has to be constantly reset. I've lost connection many times leaving the remote control value totally zero! I have to go home and unplug it to reset.. **Developer response:** We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Jackson Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) JG ### 1/5 — Horrible company - many failures *2017-04-27* I remodeled a new home. Bought for $60+K of Lutron gears (Radio Ra2): NOTHING works as promised. They refuse to fix their problems, keep pointing fingers (not our fault, the dealer is the guilty party). I used 3 different dealers: same stories. One of them even took $2K from me to place the order for an automated shade, Lutron apparently canceled him out as a dealer after accepting the order and I never got my $2K bac (nor the shade!!!). Sensors are horrible (don't work as promised - get confused - randomly trigger,..,). Switches have random issues. Some lights stay on 24h a day or don't turn on... believe me you don't want to buy anything from them. The only thing they do well is take your money and tell you it is not their problem... **Developer response:** We apologize for the poor experience that you have had and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Jackson Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) JG ### 1/5 — Getting worse *2017-02-17, version 9.9* It now takes 30 seconds for the app to open. 30 seconds to turn on a light?! Please fix this ### 1/5 — I don't think Lutron cares that it's a bad app *2017-01-29, version 9.9* Have struggled with this app for over two years now. HORRIBLE. Go away for three weeks and look at the house using our cameras I see some lights come on and others not come on at scheduled times. Hours of difference. Same with going off. What good is it to have a light come on in the middle of the day? Recheck the schedules on my IPad and they are fine, but the lights don't follow the schedule. If Lutron cared they would fix the app. Look for something else if you can. Including the light switch. ### 4/5 — Does the job *2017-01-13, version 9.9* It took some work to get my system to recognize the app and also it drops once in a while- but I think that is iphone issues more than the app. That said it does a great job and is versatile. Looking forward to voice control version ### 4/5 — HomeKit Support Please! *2016-09-15, version 9.9* RadioRa2 support in HomeKit... ### 1/5 — Not enough reviews for a rating??? *2016-07-17, version 9.9* Here's another bad review. Used to be tons of bad reviews on here. Here is another one. This app is worthless. Glad i paid for it... ### 1/5 — Backwards *2016-04-08, version 9.8* It is mind numbing that honeywell can create an app that makes such a simple process of turning up or down the heat so impossible. I regret buying this system as I spend more time teaching people how not to screw up this system than anything else in my house. ## Most critical reviews (10 lowest-rated) ### 1/5 — Text Size is TINY *2021-01-08* I woke up to the update and the size of the words are so small I need readers to see them??!! WTH happened to the size of the text? It needs to be larger and or have a way to make it larger. **Developer response:** Thank you for sharing your feedback on the latest update to the app. Can you confirm which screens in the app you would like to have bigger text on? For example the Area / Rooms listing screen, room options screen (with Lights / Events / Keypad icons), or Keypad control screen, etc? You can update your review or email us directly at smartbridge@lutron.com. ### 1/5 — App no longer functions for me😒 *2019-11-12* When I called Lutron tech support yesterday (because app is giving me error message “could not connect to the system) they said the app has been buggy ever since ios13.1 but they decided not to do anything to fix it because they announced they will stop supporting the app in April 2020. The tech support agent said that in order to maintain the same functionality I had before I will need to 1) buy new hardware (ie Lutron Bridge ($220); and 2) pay Lutron installer (presumably >$800). I’m frustrated with this because 1) it’s clearly not April 2020 yet and implicit in saying you will stop supporting something in April 2020 is that you will support it up until then, which they are not doing; and 2) when I paid through the nose a few years ago for a new Lutron system I was not expecting Lutron to institute this planned obsolescence of the product I purchased. I’m in the midst of building our new home and this experience will likely cause me to decide to avoid giving Lutron my business again. **Developer response:** Hello, I’m sorry to hear of the issues you’re experiencing with your Lutron app and the experience you had when reaching out for assistance. We’ll be happy to continue to troubleshoot your system and do what we can to assist you if you can reach out to us at customersatisfaction@lutron.com. ### 1/5 — App crashes *2019-10-31* App crashes after the update, I can’t control my system **Developer response:** Thanks for reaching out to us about the issue you are having with the app crashing. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661. ### 1/5 — I phone 11 *2019-10-31* Since I upgraded from I phone 8 to 11 ,I can only control my lights from inside my home while using the app . Before I switched phones I can control my lights and thermostats from anywhere . What is the problem ? **Developer response:** Thanks for reaching out to us about the issue you are having with controlling the app remotely. The latest version of the app addresses an issue with remote login that you may be experiencing. Please try updating your app to the latest version (9.18) and log in again. If you are still experiencing issues, please feel free to contact us at systemsupport@lutron.com / 1.844.588.7661. ### 1/5 — Update this week made system unusable *2019-09-24* So much for a bug fix. Now I have no way to control my shades. **Developer response:** We're sorry to hear that you are having issues controlling your shades. We would like to help you resolve this issue. Please contact our free 24/7 support team at systemsupport@lutron.com / 1.844.588.7661 - they will be able to work with you to diagnose and resolve the issue. ### 1/5 — Subscription expired can’t renew *2019-07-17* The app has worked reasonably well. Now trying to do annual renewal, constantly get “can’t reach store now, try again later” for days. Never saw it so hard to spend $59. As for customer service, good luck. On hold forever, never call back. **Developer response:** Thank you for contacting us. Remote Access is no longer available for purchase in this app. We’re sorry to hear that you didn't receive the announcement that we are ending the remote access feature in the Home Control+ app. However, it is being replaced with the Lutron Connect app which does away with the fee for remote access, as well as adds many new features to your system. These features include voice integration with multiple platforms like Siri, Alexa, and Google Assistant. Here is a link to the Connect app users guide that covers all the added features: http://www.lutron.com/TechnicalDocumentLibrary/Lutron-Connect-App-Guide.pdf. If you have any questions about this upgrade, please reach out to us at customersatisfaction@lutron.com. ### 1/5 — Keeps crashing *2019-06-27* I am trying to renew the app but first it could not connect to the store and now it opens for a second and then just crashes. Need help. **Developer response:** Thank you for contacting us. Remote Access is no longer available for purchase in this app. Please email us at customersatisfaction@lutron.com for additional details and options. ### 1/5 — Stay away *2019-02-23* Installed Radio Ra in two homes. It has been nothing but a headache and can’t find competent installers that are willing/able to fix it. We are now looking to replace what we have and write off a $40k+ investment. **Developer response:** Thank you for reaching out to us. We apologize for the poor experience you have had with your systems. Please email me at customersatisfaction@lutron.com with your contact information so that I can personally help you resolve the issues you are experiencing. Thank you, Mike S. ### 1/5 — No Remote Access!!!!!!!!!! *2019-01-22* Will not let me register!!!!!!!!!!!! **Developer response:** Thank you for reaching out to us. To access your Lutron system remotely, you will need to use the Lutron Connect app. This will require your Lutron installer to add a Lutron Connect bridge to your system. If you are interested in this solution, please contact your Lutron installer. If you do not know who your installer is, please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S. ### 1/5 — Watch support *2018-12-17* Losing support is terrible. Response from Lutron even worse. **Developer response:** Thank you for reaching out to us. We're sorry to hear about your experience. Please email us directly at customersatisfaction@lutron.com so that we can further assist you. Sincerely, Mike S. ## Most praised reviews (10 highest-rated) ### 5/5 — KUDOS *2021-03-13* For continuing to support the legacy equipment!!! **Developer response:** Hello, We appreciate your concern. The Lutron Home Control+ is being replaced by the Lutron Connect app. There may be some changes required for your system, but most of the components you have should continue to work. To discuss how to upgrade please contact us at customersatisfaction@lutron.com. Thank you, Mike S. ### 5/5 — Thank you! *2020-12-09* Thank you for keeping this app up to date despite its end of life. Those of us who can’t migrate to the new Connect Bridge really appreciate it!! ### 5/5 — Please don’t end support for this app!! *2020-04-25* Dear Lutron, This app is so much better than Connect. We are really bummed that we can’t continue using Home+. ### 5/5 — Save the cloudless app!! Our clients don't want cloud! *2019-12-18* This app is massively better than Connect for doing live scene settings. Lutron, at least let us keep using this app inside the home on the local network! And our high net worth clients do not want to be on any cloud. They use Home+ through their VPN and don't need or want to use a cloud they don't control due to security risk. Save the cloudless app!! ### 5/5 — Customer service awesome! *2018-09-18* Mike S. in the customer service department went above and beyond! Why to go Mike, thank you!!! **Developer response:** We apologize for the poor experience that you have had with the Apple Watch and would like to speak with you personally to help resolve these issues. Please email me at customersatisfaction@lutron.com with your contact information so we can have someone from our team reach out. We appreciate you bringing this to our attention. Thank you, Steve. Lutron Electronics Co., Inc. customersatisfaction@lutron.com www.lutron.com/support (on-line Support Center) forums.lutron.com (on-line help forums) SM ### 5/5 — Lighting/Shades *2016-02-02, version 9.6* I would say that when it comes to lighting controls and shade motorization/automation, Lutron has set the standard for reliable comunication and quality. Good luck with other systems that roam in the "High End" sphere and fall very short with poor comunication, bugs, glitches and multiple freezes wich turn your day into hell in a matter of minutes. ### 5/5 — Must have for RadioRA2 systems *2016-01-31, version 9.6* A little bit pricey considering you already paid thousands for your system, but this app is very useful to control your house from your smart devices. It also allows you to add more scenes that would otherwise require an extra keypad/button. The GUI is OK, nothing fancy, but it works well. I use it when I am in bed if I forget lights on or when outside at the pool. Works locally only unless you purchase a DDNS feature from Lutron. If you know how to create a VPN tunel on your home network amd have DDNS, then you can do it yourself. ### 5/5 — 😍😍😍😍 *2015-11-26, version 9.3.1* Best app ever ### 5/5 — App design needs new look *2015-09-01, version 9.3* Would be nice for the developers to make the app design look similar to the new Caseta app. ### 5/5 — Need to fix *2015-06-01, version 9.0* This has become a major problem every time I go to my Lutron app it will not connect please fix ASAP 😟 Update June 1st Lutron has been running very well and it is much more enjoyable to be able to run my products from my phone,Thank you so much. I'll be adding more Lutron products to my system shortly.Life is good when everything is running properly 👍🏻👍🏻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*