# Luum — user reviews > 50 indexed App Store user reviews of Luum by Fort Effect Corp., rated 4.70/5 from 1,336 ratings. - Source: https://appshunter.io/ios/app/luum/id638277436/reviews - App overview in markdown: https://appshunter.io/ios/app/luum/id638277436.md - Rating breakdown: 5★ 1,113 · 4★ 124 · 3★ 31 · 2★ 11 · 1★ 57 ## What do users think of Luum? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Well-designed app - 💡 Tracks commute stats **Cons** - 🐛 Frequent crashes - 🐛 Buggy app - 🐛 Login/reservation issues - 🐛 Unreliable functionality **Commonly reported bugs** - App crashes when trying to view reservations - Login issues due to 'network connection' errors - Parking reservation button not working - Lyft code generation not working - Recent update removed parking reservation function **Most requested features** - Add auto-commute option - Improve parking reservation process - Fix QR code issues - Allow editing of reservations ## Newest reviews (13 of 50) ### 2/5 — App crashes *2026-01-08, version 2.0.61* When click get Lyft code, app crashes ### 3/5 — Awesome. Keep improving *2024-09-16, version 2.0.49* Takes time when I mix cycling with bus. Need a simple customizable pick list where I could put bike both ways or bus bothbeays ### 1/5 — What did end parking time do to you? *2023-11-13, version 2.0.40* After latest upgrade, selecting parking duration only support select start time and duration, not the end time and calculate the duration for me. Seriously guys?! So every time I need to choose a parking window I have to calculate how long it takes by myself? You do know not all commute parkings are for people who need to park for x hours, but more like people need to park from x time to y time, dont you? This idea is so dumb, makes me feel it came out of someone that never use this app as their daily commute parking. What is the technology difficulty for this app to support both? In the release note it says parking reservation enhancement. I think you have misunderstandings about the meaning of that word. This is oppsite of an enhancement. ### 2/5 — Dysfunctional app *2022-10-20, version 2.0.31* This app is very unreliable. As I write this review using this app I cannot see the letters im typing. Seems appropriate… works fine one day then I will get logged out for no apparent reason and it will claim I’m re entering wrong password. Despite the password being saved into my devices. Full of random glitches, it’s va very poorly built, unreliable app. Thanks!gu ### 1/5 — Basic Functionality - clunky UI *2022-08-18, version 2.0.30* Basic functionality, clunky UI. Keeps logging out. Doesn’t allow editing reservations - have to cancel and rebook if you need to change. Keeps pestering about writing a review. ### 1/5 — Hardly ever works *2022-08-17, version 2.0.30* 99% of the time this app does not connect or function properly I have called IT many times with no help. The single sign-on does not work and I can only get in by spending hours clicking continue and cancel until it connects 1% of the time. Once in the app I have to click reserve multiple times before a reservation works. I have not been able to go into the office on many occasions because of the inability to reserve parking. Even sending this review isn’t working ### 1/5 — What a piece of c*** *2022-07-12, version 2.0.29* Worked fine the first time I installed it, but now it just logged me off and I can no longer connect. Seriously, the time wasted in 2022 to book a simple parking slot… ### 1/5 — 0 stars :( luum app does NOT WORK *2022-03-28, version 2.0.26* I thought through applying to my employer’s provided luum commute benefits would save me at least something on my daily commute but seems like this app “luum” is so unusable! So disappointing and discouraging… hope they fix the issues regarding all the problems surrounding the useness of this luum app for goodness sake… :( ### 2/5 — App does not work *2022-02-15, version 2.0.25* App hasn’t worked in months staying a network connection error. I’m a public beta tester for iOS and I assume there’s an incompatibility somewhere. Super frustrating for an otherwise useful app when it works. ### 1/5 — Errors about “internet connection” *2022-02-14, version 2.0.25* Will not allow login due to “network connection” despite Wi-Fi and cell service working just fine. ### 1/5 — App crashes *2021-06-30, version 2.0.18* App crashes whenever I try to view my parking reservation, defeating the purpose of the app. ### 1/5 — Crashes on Reservation Management *2021-06-28, version 2.0.18* I’m honestly surprised an app with this large of a bug would make it through QA, especially considering this app is used by one or more very large companies. Every time I try to open my parking reservation the app crashes back to my Home Screen. I’ve even tried it on another device. Painful. ### 1/5 — I can’t manage my reservations. *2021-06-25, version 2.0.18* Anytime I try to go to the reservation details page, it glitches out and closes the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes *2026-01-08, version 2.0.61* For corporate account, we get 5 free Lyfts per year for Amazon. Anytime I tap get the code for free Lyft, app crashes. Been this way for months with no fix. Was not able to get my free rides because no one at Luum cares enough to review feedback to fix bugs. ### 1/5 — Crashing *2025-12-30, version 2.0.61* Not able to request lyft rides ### 1/5 — Lyft coupons it generates are not honored *2025-12-12, version 2.0.59* This app generates wrong codes ### 1/5 — Unusable *2025-05-22, version 2.0.53* Literally not usable. Crashes after clicking “Reserve Parking”. Don’t even know why this still exists. ### 1/5 — As a amazon employees I cant use Lyft code *2025-01-30, version 2.0.51* The Lyft code doesn’t work. ### 1/5 — App doesn’t allow parking anymore!! *2025-01-07, version 2.0.50* Before a recent update I was able to use the app to park. Not anymore. How did they make something so simple so confusing? I’ve tried all possible buttons and menus, still can’t figure it out. Nice. ### 1/5 — Buggy App *2024-12-27, version 2.0.50* I have been locked out of parking reservation for WEEKS. One day I accidentally chose 12:00 AM instead of 12:00 PM as my parking reservation start time, and I haven’t been able to book parking since then. The reservation button will not show up on the dashboard. Whenever I try to book parking through calendar the App will crash. I’ve tried logging out and logging back in, reinstalling the app, restarting my phone, and nothing could fix this bug. I submitted a bug report but it didn’t look like they cared. Hopefully they’ll care about a one-star review on App Store. ### 1/5 — Broken update? *2024-12-03, version 2.0.50* Recent update removed parking reservation function?? Now I can only see commute input. ### 1/5 — Bug - No QR code after making online reservation *2024-01-11, version 2.0.42* Looks like recent update is having bug. I don’t see QR code for today and yesterday reservation. IOS device with latest OS ### 1/5 — Can’t turn off notifications *2023-12-14, version 2.0.40* No matter how many times you try, the app always turns them right back on after you close the app and open it again. ## Most praised reviews (10 highest-rated) ### 5/5 — OHSU easy transportation *2023-12-27, version 2.0.40* It is great app to facilitate access to OHSU and time-management. ### 5/5 — Great! *2023-12-11, version 2.0.40* Super easy to navigate this app. Very happy with it!! ### 5/5 — Well designed *2020-07-21, version 2.0.6* An upgrade from the previous version. This app makes it easy to manage and log all of your commutes. ### 5/5 — Works great so far *2019-07-22, version 1.6.6* UI works well and data sharing between info logged on browser seems to work fine. Will double check after first pay period. I love that the total trips, co2 saved, and miles traveled are tracked. ### 4/5 — Very easy to navigate *2024-11-02, version 2.0.49* It is one of the best app, easy to navigate. The design was very well done, the color coding is very appealing to the eye. Although it was easy to navigate, it wasn’t straightforward where to include new car license plate number in the web version. However, the app version is fantastic. ### 4/5 — Sometimes QR codes do not work at the entrance *2023-06-27, version 2.0.35* QR codes sometimes do not work ### 4/5 — Hoping for smoother process *2022-08-09, version 2.0.30* I’m occasionally logged out and hard to log back in. Reach a dead end. Able to log on next day with same process that failed previously. Unable to confirm a ride that I forget to do on the day. We used to be able to mark late confirmation in the last. This resulted in non-payment on some of my days. ### 4/5 — Works well *2019-10-25, version 1.6.12* Works pretty well ### 3/5 — Not woeking *2026-01-12, version 2.0.62* After i login via employer portal it stuck at a white screen and i can no longer access. Tried restarting phone, app, still same result ### 3/5 — Ok but not great *2024-11-15, version 2.0.49* This app works ok but it has arbitrary rules like you can’t reserve parking more than 5 days in advance. This means you can use Friday as your planning day for the next week, bc the weekend is included in the 5 days. These types of defects mean you often don’t have reserved parking when you need it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*