# LUUP - RIDE YOUR CITY — E-Scooter & E-Bike Share

> E-scooter and e-bike sharing service for urban mobility. (iPhone/iPad app by Luup, Inc..)

- Source: https://appshunter.io/ios/app/luup-ride-your-city/id1445630390 (this page in markdown: same URL + `.md`)
- Developer: [Luup, Inc.](https://appshunter.io/developer/1445630389)
- Category: Navigation, Travel
- Price: Free
- Rating: 4.90/5 from 1,305 App Store ratings · 100 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 170 MB
- Languages: American English, Japanese
- Released: 2023-06-04
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/luup-ride-your-city/id1445630390/reviews.md

## What is LUUP?

"LUUP" is a sharing service that allows you to ride small e-bikes and  e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai, Fukuoka, Kitakyushu and Hamamatsu! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!

FEATURES

1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.

2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.

3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.

4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.

5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.

AREAS OF OPERATION  *As of July 2024

Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City, Kitakyushu City)
Shizuoka(Hamamtsu City)
Other areas and nationwide!

HOW TO USE LUUP

You can use LUUP in [4 steps]!

1. Find LUUP parkings around town
You can find parkings on the app's map

2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride)

3. Start the ride to the destination

4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment

PRICE

Prices vary by city and region.

Rates for Tokyo, Osaka City: 50 yen (including tax) as basic ride fee + 20 yen per minute (including tax) as time fee
Rates for other major areas: 50 yen (including tax) as basic ride fee + 15 yen per minute (including tax) as time fee

*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in some areas. Please see the LUUP help page for details.

NOTES

 - Credit card registration is required.

*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".
*"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

Please note: Free trial coupons for new accounts may not be available in all regions, based on our criteria. In addition, certain areas are excluded.

## Key features

- Rent e-scooters and e-bikes
- No license required for 16+
- In-app ride and payment
- Free membership registration
- High-density parking locations
- Available in major Japanese cities

## What do users think of LUUP?

Overall sentiment: negative

**Pros**

- 🚀 Convenient bike/scooter sharing
- 👍 Easy to use app
- 🚲 Fun way to explore the city

**Cons**

- 🚫 Difficult to cancel subscription
- 🇯🇵 Lack of English language support
- 🤖 Unreliable ID/verification process
- 💰 Expensive for tourists

**Commonly reported bugs**

- App crashes and errors
- Inability to locate/return vehicles
- Payment issues and failed transactions

**Most requested features**

- Email verification option
- In-app purchase of passes/coupons
- Better support for international travelers

## Recent user reviews (10 of 100)

All indexed reviews: https://appshunter.io/ios/app/luup-ride-your-city/id1445630390/reviews.md

### 1/5 — Scam company

*2026-08-10*

The luup app told me there was a parking space open, made the beep when I parked,  even sent a photo to luup and THREE days later we get a text saying we have to pay 30,000 yen for parking in an illegal spot. With NO warning, no nothing! and they ALLOWED us to park there. A message to all, use Lime scooters, LUUP is a total scam and will lure you to fake parking spots to make you pay extra hundreds of dollars so that they can run their company. There was even another person who parked in the same spot as us. Stay away from LUUPs when in Japan, use Lime instead!!

### 1/5 — Nul, ne fonctionne pas, préférez Clew

*2026-07-29*

Ne fonctionne pas, vous ne recevez pas de code de validation ou bien après c’est la carte qui ne fonctionnera pas. 
(Numéro Français en l’occurrence)
Et service client inutile, inefficace

### 1/5 — Bad for travellers

*2026-06-27*

This app requires a mobile number. Ubigi, Simafly ect don’t provide phone numbers. This makes the app useless amd impossible to sign up.

### 1/5 — Useless

*2026-06-23, version 1.130.0*

Make it impossible to quickly go somewhere. Hav to complete 500 questions get them all right in a row and put your passport in. Takes about 40 mins to sort it out. Not cheap massive waste of time and money.

### 1/5 — Worst app ever

*2026-06-23, version 1.130.0*

A rock has designed better apps then this, most time consuming process to set up, not efficient not cheap, wouldn’t recommend to anyone who actually wants to use a scooter or bike

### 2/5 — ぜひ見てください。

*2026-06-18*

私は、LUUPが非常に便利だと感じており、毎日のように利用している利用者です。
このようなサービスができて、本当に便利でありがたいと思っていました。

だからこそ、今回の対応には非常に納得がいきません。

明らかにLUUPのナビ案内どおりに運転していたにもかかわらず、どこかも分からない場所で「逆走した」と一方的に判断され、突然アカウントを停止されたことに、まったく納得できません。

正直、非常に不愉快です。

私は初めて通る道でLUUPを利用していたため、ナビの案内を確認しながら、その案内どおりに運転しました。
それにもかかわらず、十分な説明もなく「違反しました」とだけ言われ、勝手にアカウントを停止されるのはおかしいと思います。

そもそも、本当に私が間違った運転をしたのでしょうか。
逆走したというのであれば、正確な場所、時間、判断根拠を明確に示してください。

以前にも似たようなことが何度かありましたが、その時は我慢していました。
しかし、今回はさすがに納得できません。

こちらはすでにサブスクリプション料金を支払っています。
それにもかかわらず、一方的にアカウントを停止するのであれば、残りの利用期間分の料金はどうなるのでしょうか。
利用できない期間が発生する以上、その分についてどのように補償するつもりなのか、明確に説明してください。

以下の点について、一つ一つ必ず回答してください。

1. 私が本当に逆走したという明確な証拠はありますか。
2. 逆走したと判断された正確な場所と時間を教えてください。
3. 私はナビ案内どおりに運転しましたが、それでも私の違反だと判断した理由は何ですか。
4. アカウント停止に至った具体的な判断基準を教えてください。
5. すでに支払っているサブスクリプション料金の残り期間分について、どのように補償するつもりですか。

「違反しました」だけでは納得できません。
曖昧な説明ではなく、こちらが納得できるように、各項目について明確に回答してください。

### 1/5 — Couldn’t scan in drivers license

*2026-06-14*

No matter how much I tried it wouldn’t scan my drivers license. What a waste of time.

### 2/5 — Translation issue

*2026-06-14*

App is not fully translated, no idea how to cancel the subscription

### 5/5 — Japan😩

*2026-06-09*

Once I was able to figure out that I need to change it to USA everything was fine

### 1/5 — Warning no mistakes allowed when you parking your bike

*2026-05-21*

I used LUUP many times during my trip to Japan and always tried to follow the rules carefully. Unfortunately, I received a 30,000 yen penalty because I parked in a bicycle parking area with white lines instead of the LUUP green-lined area nearby. The app still allowed me to end the ride and upload the parking photo without any warning, so I genuinely believed I was parked correctly.

I completely understand rules are important, but the penalty amount is extremely high for what was an honest mistake. I contacted support several times politely, explained the misunderstanding, and apologized, but no reduction or flexibility was offered at all.

Please be very careful when parking, especially if you are a tourist unfamiliar with the system.

## Frequently asked questions about LUUP

### What is this app?

This app is a service that allows you to rent and ride electric scooters and e-bikes in various cities across Japan. It provides a convenient way to navigate urban areas for commuting, shopping, or sightseeing.

### How do I use the app to ride?

You can find nearby parking locations on the app's map, use the in-app camera to scan the QR code on a vehicle to unlock it, and then start your ride. Payment is completed within the app after you park and take a photo of the vehicle.

### Is there a cost to use this service?

Membership registration is free. The service charges a basic ride fee plus a per-minute fee, which varies by city and region. Specific rates are available within the app and on their help page.

### What are the age and license requirements?

You can ride an e-scooter if you are 16 years old or older. You will need to pass an age verification and a traffic rules test within the app to be eligible to ride.

### Where is this service available?

The service is currently available in many major Japanese cities including Tokyo, Osaka, Kyoto, Yokohama, and more. You can check the app's map for specific parking locations and operational areas.

## Version history (last 5 releases)

### 1.134.0 — 2026-08-17

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.

### 1.133.0 — 2026-08-03

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.

### 1.132.1 — 2026-07-28

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.

### 1.132.0 — 2026-07-22

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.

### 1.131.0 — 2026-07-06

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.

## Apps similar to LUUP

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Japan Transit Planner](https://appshunter.io/ios/app/japan-transit-planner/id299490481) | 4.8 (2,113) | Free | Navigation |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*