# Luxury Card — user reviews > 79 indexed App Store user reviews of Luxury Card by Barclays Bank Delaware, rated 4.79/5 from 7,109 ratings. - Source: https://appshunter.io/ios/app/luxury-card/id1437847511/reviews - App overview in markdown: https://appshunter.io/ios/app/luxury-card/id1437847511.md - Rating breakdown: 5★ 6,501 · 4★ 245 · 3★ 91 · 2★ 52 · 1★ 215 ## What do users think of Luxury Card? Overall sentiment: neutral **Pros** - 🤩 Amazing customer service - 👍 Luxury perks and benefits - 🚀 Efficient concierge service - 🎁 Personalized gifts - 🏨 Excellent travel assistance **Cons** - 🐛 App crashes and bugs - 🕰️ Long wait times for customer support - 🔒 Difficulty locking/unlocking card - 💰 High annual fee **Commonly reported bugs** - App crashes on iOS 17 - Login and initialization issues - Notifications cannot be cleared **Most requested features** - Improved app stability and performance - Easier account management features - More user-friendly mobile experience ## Newest reviews (10 of 79) ### 1/5 — Bad service *2024-10-25, version 2.0.2* After paying high fees my priority card was closed with no reason. ### 1/5 — App unstable *2024-04-13, version 2.0.1* I try to setup an online account and the app crashes repeatedly. ### 1/5 — Can’t lock card anymore *2024-04-02, version 2.0.1* I can no longer control that lock and unlock functionality on my card through the app. I have to wait on the phone for 5-10 minutes trying to do it versus being able to click a button. How did an upgrade make it less convenient and take away a key feature? ### 1/5 — Why not compatible with Motorola? *2023-12-13, version 1.15.1* I like the app but got a new Motorola Razr phone and when I tried to download the luxury Card App it says “ will not work on your device” and I can’t use the app. ### 3/5 — Crashes on iOS 17 *2023-10-03, version 1.15* I upgraded to an iPhone 15 and iOS 17, and the app crashes at launch. I reinstalled and it opened up to accept my information, but then crashed at the point where it tried opening originally. ### 5/5 — Best Customer Service *2023-08-13, version 1.14.3* I Love the Black Mastercard! They are better than the black Centurion Amex! Their app and there customer is second to done. ### 1/5 — Can’t book flights using app *2023-06-04, version 1.14* So I have to call every time I want to check a flight not convenient at all. ### 5/5 — Love it *2023-05-13, version 1.13* Love it ### 1/5 — Flights *2023-03-13, version 1.13* The wait time is terrible to get a person on the phone and when you finally do, 3 different people had technical issues keeping them from booking Had to give passenger Information 3 different times and they finally booked the flights and booked return for the wrong day Terrible all around . ### 5/5 — Bad customer service *2023-01-26, version 1.13* I am a new member and black master card have a bad customer service they not try to helping do not apply that ## Most critical reviews (10 lowest-rated) ### 1/5 — The app sucks *2026-04-30, version 3.0.18* I can never see my account balance and transactions through the app. It’s allowed bugged out and blank. Whats the point of having this app if I can’t see my account details ### 1/5 — Where is my account info *2026-01-06, version 3.0.0* Hard time logging in. Never lets me see my balance or transactions ### 1/5 — Ghost notifications *2025-11-22, version 3.0.0* Aside from the app constantly signing me out and not being able to see pending transactions, I cannot get rid of 47 notifications. Where are they? Why the red bubble if nothing is actually there? Please do better. Please. ### 1/5 — This app is terrible *2025-11-04, version 3.0.0* I can’t even get through the onboarding screen. Immediately says there is a problem and crashes. Even after deleting and reinstalling. At this point I’m going to use this card for precheck/global entry coverage and priority pass and ditch it before the next year. This is a terrible experience. ### 1/5 — App doesn’t work *2025-09-17, version 2.0.68* Can’t chat with customer service ### 1/5 — Constant issues *2025-04-23, version 2.0.4* Constantly having issues with them. App chat currently is not working. Blocking transactions that shouldn’t be. Can’t take more than $500 cash back at a time. Won’t increase limit without another credit pull despite paying in full every month. Not a luxury card. ### 1/5 — Improvements needed *2025-04-22, version 2.0.4* This has the potential to be an incredible app. I suggest they improve the chat function. It’s not been working for days. And I suggest there be a review of the restaurant offers. Several times now I’ve searched the options which offer privileges like complimentary dessert or glass of sparkling wine, only to call and learn that the offer no longer exists. ### 1/5 — Great but looking forward to more. *2025-04-15, version 2.0.4* I’ve used this card for about three years and do enjoy it. People seem to remember me just because of the card. Now, several big negatives for me. Out all the luxury cards I’ve owned, I find it a bit shocking that you can’t book a flight using your rewards either through the app or online, you have to make a phone call. Totally inconvenient and not very luxurious. Also, I called 4 months ago to let them know that two restaurants in the Dallas section are now permanently closed, and their only answer is “we’re working on it”. At least remove the from the app! Also, the opened restaurants shown for Dallas are now totally irrelevant, please update your selection. The app itself feels a bit outdated, looking forward to a big update. I’ll keep using the card because of the convenience of the concierge, but lots of work needed for this to truly be “luxurious”. P.S the perks are now outdated as well. Please Barclays / Mastercard, some of us really want to keep this card, make it easy for us. ### 1/5 — App not working *2025-01-05, version 2.0.4* I’m trying to pay my bill and every function on the app is working except the “account” option. I can contact concierge but I can’t pay my bill ### 1/5 — Terrible *2024-11-15, version 2.0.2* Honestly a 3 year old could code a better UI and UX experience. Wouldn’t wish this app on my worst enemy. Should be embarrassed. ## Most praised reviews (10 highest-rated) ### 5/5 — Car rental *2025-01-29, version 2.0.4* Eric was very professional and courteous in securing a car rental at RSW for me. Couldn’t be more satisfied. Corporate needs to give this concierge a raise.. ### 5/5 — Review *2024-09-17, version 2.0.2* Great service so far!! ### 5/5 — My Luxury Card *2024-07-04, version 2.0.2* I so enjoy this card. The professionalism and courteousness is unmatched by any other card service provider. Thank you for allowing me the privilege of being a card holder member. ### 5/5 — Awesome card *2024-06-11, version 2.0.1* Awesome card and features. Very high end metal card. Even got a an unexpected Esterbtook personalized pen as a gift. very happy ### 5/5 — I love this card great customer service *2024-06-08, version 2.0.1* Great rates ### 5/5 — Concierge *2024-06-04, version 2.0.1* Great service 5 stars ### 5/5 — Mr W *2024-04-17, version 2.0.1* I love the Luxury Black card. So many benefits and prestige to go along with this card ### 5/5 — Great Card *2023-11-04, version 1.15.1* Please get this card this is the best credit card ever. ### 5/5 — Amazing Experience *2023-09-19, version 1.15* First time using the card and concierge it was very easy and well done, I asked many questions and all were answered, I had a amazing experience. ### 5/5 — Amazing Experience *2023-08-27* First time using the card and concierge it was very easy and well done, I asked many questions and all were answered, I had a amazing experience. **Developer response:** Thank you for being a loyal Cardmember! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*