# LUZO: Luxury You Deserve — user reviews > 26 indexed App Store user reviews of LUZO by Salonsurf Ventures Private Limited, rated 4.60/5 from 18 ratings. - Source: https://appshunter.io/ios/app/luzo-luxury-you-deserve/id1594592604/reviews - App overview in markdown: https://appshunter.io/ios/app/luzo-luxury-you-deserve/id1594592604.md - Rating breakdown: 5★ 16 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (6 of 26) ### 3/5 — Great app but need proper alignment *2025-01-28* The app has listed some great and amazing saloon from the city but the only setback which I have personally observed is that the prices in the app is not aligned with what they usually charge in the Salon. The price in the app seems little less and salon usually refuse to take that and will force you to pay additional which is a kind of disappointment. I would suggest to please make the prices better aligned with the prices from the Salons. Apart from this Luzo app is a great way of taking the salon services and with some great offers **Developer response:** Dear Nishant, "Thank you for your detailed feedback! We apologize for the inconvenience caused by the price discrepancies. We'll definitely look into this and work on aligning our prices with the salons' actual rates to ensure a smoother experience for our users. Appreciate your suggestion and glad you like the app's concept and offers!" Team Luzo- ### 5/5 — Feedback *2024-12-22, version 3.1.1* Good ### 5/5 — Updating my review! *2023-12-24* There are many salons and spas that have tied up Luzo now and I’m updating my review only after actually using it today! We enjoyed close to 45% off on a spa package and had a wonderful service. Thank you Luzo, will definitely recommend to friends and family 😊 **Developer response:** We 150+ salons now! Kindly check ### 5/5 — Excellent App for booking Salon appt. Easy to use. *2022-03-26* I have been using this app for last 4 months. Easy to use. Well recognised by reputed salons - Juice, etc. Find it very convenient to book appointments as per my convenience. Lots of discounts and schemes also available. Definitely recommend the same. **Developer response:** Thank you so much for your review! Kindly share your suggestions or any specific feature that you would like to use in the app. ### 5/5 — So efficient *2022-01-24* Great application with really nice UI. Would really recommend booking your salon appointments through this app. I was able to book mine super quick. And I faced no difficulty even at the salon, really smooth process **Developer response:** Hi Khushali, Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth and hassle-free experience with the LUZO app, from booking to your visit at the salon. It’s great to know you found the process quick and easy. We truly appreciate your recommendation and look forward to serving you again! ### 5/5 — Amazing! *2021-11-23* I had one of the best experiences while booking my haircut after i saw the abundance of options on the site. No problems while booking and I got my appointment on the exact time I asked for. I would definitely suggest to try this application out! **Developer response:** Dear jash, "Thank you so much for sharing your experience! We're thrilled to hear that you had a seamless booking process and that you were able to secure an appointment at your preferred time. We appreciate your recommendation!" Team Luzo- ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor booking Experience & Unhelpful Customer Service *2026-07-13* I booked an appointment through the app but the salon never confirmed it. I contacted the customer care & they claimed the salon tried to reach out to me which wasn’t true. When I asked customer care to contact the salon on my behalf, they said the salon wasn’t answering and told me to call the salon myself instead. This completely defeat the purpose of booking through the app. The whole point is to make booking appointment easy and hassle free. If the customer has to chase the salon themselves then app is not adding any value. **Developer response:** Hi Supat, We would like to inform you that appointment confirmations, rescheduling, and cancellations are managed by the salon based on their slot and technician availability. To help avoid any further delay and ensure a smooth booking experience, our customer support team requested that you also connect with the salon directly for immediate clarification, while we were simultaneously following up with the salon regarding your appointment confirmation. We sincerely apologize for any inconvenience caused and truly appreciate your patience and understanding. If you have any further queries or require any assistance, please feel free to reach out to us we'll be happy to help. ### 1/5 — Premium salons don’t consider booking from LUZO *2026-04-11* I recently tried to book an appointment with Body craft, Salon in Bangalore, and the outrightly told me that we only serve customers from luzo only on days when we feel the business is slow because the customers who come through luzo are only looking for discounts and we don’t consider them regular customers and hence on weekends, busy days, we only entertain our real regular customers, really sad **Developer response:** Hello Vj, We sincerely regret the inconvenience caused. The salon was unable to accept the appointment due to unavailability of weekend slots. Please note that salons listed on our app are reputed partners associated with us. Our team has suggested nearby alternatives and assisted you with options. Please feel free to reach out for any further assistance. ### 1/5 — Worst Experience *2025-08-15* I booked a service at a salon through Luzo, but when I arrived, the salon told me they do not accept Luzo bookings. When I called Luzo about this, they said it’s completely up to the salon and they can’t do anything. If that’s the case, why are they onboarding salons that don’t actually accept Luzo customers? After I raised the issue, I didn’t receive any proper update. They wasted my time. There’s clearly no streamlined communication between their team and the salons. It feels like they just focus on taking bookings without thinking about handling issues. To make it worse, when I called, they told me my booking was after 8 PM, but their tech team leaves at 7 PM, so they couldn’t help me until the next day. If that’s true, why are they allowing bookings after 7 PM? It’s clearly just about making money, with no proper customer support and a poorly managed tech product. Avoid this app. **Developer response:** "Dear Jerry, We're deeply sorry for the frustrating experience you had with our app and the salon. We apologize for not meeting your expectations and for the lack of clarity around our salon partnerships. We're taking your feedback seriously and will review our onboarding process for salons to ensure they're properly informed about accepting Luzo bookings. Regarding the specific issue with your booking, we apologize for the confusion and any inconvenience caused. We'll look into our booking system to prevent bookings beyond our support hours. We appreciate you bringing this to our attention and will work on improving our customer support and communication. Thank you for your feedback. Best regards, Luzo Team" ### 1/5 — Worst customer support and buggy app *2025-04-22* Yesterday went to a salon and after service I made payment and in app it was showing error so I tried again and again same. After that I saw the account statement money was deducted twice .. so thought of contacting customer care and there is no number but they have automated whatsapp contact .. where I choose to talk to executive but all in vein . Now I paid double money for one service .. kudos to LUZO. **Developer response:** Dear Arpithams, "Your feedback highlights a critical issue with our payment processing system and customer support. We apologize for the double charge and frustration experienced. We'll investigate this matter urgently and provide a swift resolution. Team Luzo- ### 1/5 — Payment *2025-04-15* I attempted to make a payment twice, and both times it showed as “payment failed.” However, the amount was deducted from my account. I also didn’t receive any notification from the bank regarding the deduction. To make things worse, there was no customer service available when I tried to seek help. This is extremely frustrating and reflects poorly on the app’s reliability and support system. Please resolve this issue and refund the deducted amount as soon as possible. **Developer response:** Dear Ambikar, "Sorry to hear about the payment issues you've encountered. We apologize for the inconvenience and frustration caused. Our team is here to help. Team Luzo- ### 1/5 — Worst Booking App – Zero Support & No Accountability! It’s a Scam. *2025-03-08* Luzo is the most useless app I have ever used. I booked a salon service through them, where the price was clearly mentioned as final, including all taxes. However, after the service was completed, the salon suddenly revealed that I had to pay extra, claiming it was an additional tax. This was never mentioned before the service, which is clearly deceptive. When I raised a complaint with Luzo, their response was shockingly unhelpful. Instead of taking responsibility, they simply said it’s “not their problem” and refused to coordinate with the salon for a refund. When I asked for a joint call with the salon to resolve the issue, they flat-out refused and told me to handle it myself. What’s the point of booking through this app if they don’t support their customers? Zero accountability, zero customer service, and a complete scam! Save yourself the frustration and NEVER use Luzo. They only care about making money, not about helping their users. **Developer response:** Dear someej, "Dear valued customer, thank you for sharing your concerns regarding your recent experience with Luzo. We apologize for any inconvenience caused by the unexpected charges and the perceived lack of support from our team. We understand the importance of transparency in pricing and customer satisfaction. We would like to investigate this matter further and provide a resolution. Please contact us directly so we can assist you better and improve our services." Team Luzo- ### 1/5 — False app *2025-02-14* It showes that the appointment is booked and gives you offer but when you go to your appointment it is actually not booked or confirmed at all it just gives you false information **Developer response:** Dear client, "We apologise for the inconvenience you've experienced with incorrect booking confirmations. We take this issue seriously and are working to resolve it. Can you please DM us with more details about your experience so we can look into this further?" Team Luzo- ### 1/5 — Salons listed are total scam *2024-11-12* Availed their offer in lemon’s kandivali w outlet. The salon firstly was horrible. Pushed me to try other services. When I did, refused to bill it through luzo. Had to pay full amount, no luzo discount. When told the app cs about it, they took no action. Did NOT refund me either, I paid in full when it clearly states in the app all services availed even after visiting the salon should be billed through the app. Never using again. Don’t recommend. **Developer response:** Dear Luzo user, Sorry to hear about the poor experience at our Kandivali outlet. We're deeply disappointed that our services and policies weren't met. We'll investigate and take corrective action. Team Luzo- ### 2/5 — Too buggy *2023-12-06* It’s glitching too much, I downloaded 2 months ago and the offers page is still going blank. It tells me to avail all these offers but it’s just a blank page when I click. It’s very hard to even book appointments because it’s not choosing the option I am tapping. It’s not working at all. Please fix the bugs in the next update. **Developer response:** Hi User, Apologies for the inconvenience caused. We request you to please check your internet connectivity and try restarting or reinstalling the LUZO app. We have also added new updates to the app, which should help improve your experience. If the problem still persists, kindly share your details with us at support@luzo.app so we can investigate further and assist you. Your feedback is valuable, and we are continuously working to enhance the app experience. ### 3/5 — Unreliable Bookings and Delayed Support *2026-03-18* Consistently poor experience with LUZO and its partner salons. In one case (Enrich Salon), my appointment was confirmed only 20 minutes before the scheduled time despite requesting 2–3 hours’ notice, and it was then incorrectly marked as a “No Show.” In another case (Meghavi Ecotel booking), the appointment time was changed without my permission. In both situations, LUZO’s customer support was slow and unresponsive—I only received a reply after repeated follow-ups (including on 15th March). These are not minor issues. Late confirmations, unauthorized changes, and incorrect status updates reflect poor coordination with partner salons and lack of accountability. Customers should not have to chase support or bear the consequences of such mismanagement. This platform needs serious improvement in both partner control and customer service. **Developer response:** Hi Damru, We take all reviews seriously and have looked into your case. We would like to inform you that the appointment cancellations were a result of your profile being flagged by our partner salons. In the interest of maintaining a safe and trustworthy platform for all, we acted on this information accordingly. For further clarity and a detailed explanation, please reach out to us directly at support@luzo.app and our team will assist you promptly. ## Most praised reviews (10 highest-rated) ### 5/5 — review *2026-06-30* "My experience has been great so far. The app is fast, responsive, and simple to navigate. While I'd love to see more features added over time, the current experience is already very satisfying." **Developer response:** Hi User, Thank you for your wonderful feedback! We're glad to hear you're enjoying the app. Your suggestion means a lot to us, and we're continuously working to add new features and improve your experience. Stay tuned for more updates! ### 5/5 — Great *2026-06-28* Very convenient and user-friendly app. It offers a wide range of verified salons and spas, and the booking process is quick and hassle-free. Being able to pay at the venue and cancel without charges makes it even better. **Developer response:** Hi User, Thank you so much for your wonderful feedback! We're delighted to hear that you found our app convenient and user-friendly. It's great to know that you enjoyed the seamless booking experience, our verified salon and spa network, and the flexibility of paying at the venue and free cancellation. Your support motivates us to continue improving and delivering the best experience possible. We look forward to serving you again soon! ### 5/5 — awesome! *2025-12-05* Luzo is a great app for quick and easy salon bookings. The interface is smooth, and the service options are impressive. Never had a problem with appointments so far. Totally worth trying! **Developer response:** Hi User, Thank you for your detailed and positive feedback. We are delighted to know that LUZO's interface, service options, and booking experience have all met your expectations. Providing a smooth and reliable platform for our users is a commitment we take seriously. We look forward to continuing to deliver the same seamless experience for you. ### 5/5 — Luzo is an absolute gem! *2025-11-25* Booking my barber was so quick and easy, the app found me a great spot nearby with real reviews and photos. Showed up, got an amazing cut, paid through the app – no cash hassle. Already rebooked for next month! **Developer response:** Hi User, We truly appreciate your kind words! Knowing that you had a smooth experience and had great offers with the app. Thanks for trusting LUZO we are excited to keep building great things for you.. ### 5/5 — Good *2025-11-15* Love this app! Booking salon services at home has never been easier. The beauticians are professional, punctual, and maintain great hygiene. The app runs smoothly, prices are transparent, and the service quality is just like a top salon. Highly recommend for anyone who wants quick beauty services right at home! **Developer response:** Hi User, Thank you so much for your kind words! We’re really glad to hear that you’ve had a smooth and professional experience using the app. We’d just like to clarify that we currently do not offer home services. All bookings made through our platform are for services at our partner salons. We truly appreciate your support and look forward to serving you again! ### 5/5 — Very convenient *2025-10-05* The booking was super easy and convenient, I will definitely recommend it to my friends and family and my experience has been amazing!! **Developer response:** Dear Mrunmayee Joshi, We're delighted to hear that Luzo provided you with great offers and a good salon experience. Our goal is to provide you with complete control and peace of mind. Thank you for trusting us to adapt to your needs! ### 5/5 — Extremely bad customer support *2025-08-02* They have some of the worst customer support experience I have ever seen, no in app chat support, no proper whatsapp support all the responses are just absent or canned. Horrible, won’t recommend at all. **Developer response:** Dear RahulAllena, "Sorry to hear that our customer support hasn't met your expectations. We understand the importance of timely and personalized support. We're taking your feedback on board and exploring ways to improve our support channels, including in-app chat and more responsive WhatsApp support. Thank you for sharing your experience, and we'll strive to do better." Team Luzo- ### 5/5 — Amazing app! *2025-07-14* Luzo has genuinely helped me stay more mindful and intentional with my time. The interface is clean, and the habit-tracking features are super easy to use. I love how it nudges me without feeling overwhelming. Perfect for anyone looking to build better daily routines! **Developer response:** Dear yuvikabaid, "Thank you for sharing your experience! We're thrilled to hear that LUZO has positively impacted your daily routines and helped you stay mindful of your time. We appreciate your kind words!" Team Luzo- ### 5/5 — Luzo review *2025-06-13* I've been using the LUZO app regularly, and it has made booking salon appointments super easy and convenient. The app is user-friendly, the offers are really helpful, and the LUZO cash feature is a great bonus. I love how I can compare salons, read reviews, and book my preferred time slot—all in just a few taps. Customer support is responsive, and I’ve had a smooth experience every time. Highly recommended for anyone who wants hassle-free salon bookings! **Developer response:** Dear mayuddhi, "Thanks for sharing your wonderful experience! We're thrilled to hear that our app has made booking salon appointments convenient for you. Appreciate your kind words about our user-friendly interface, offers, LUZO cash feature, and responsive customer support. We're glad you've had a smooth experience with us." Team Luzo- ### 5/5 — Thanks to Luzo, my beauty routine feels less expensive and more fun. *2025-01-07, version 3.1.1* Would recommend it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*