# Lyca Mobile UK — user reviews > 33 indexed App Store user reviews of Lyca Mobile UK by Lyca Digital Private Limited, rated 1.00/5 from 11 ratings. - Source: https://appshunter.io/ios/app/lyca-mobile-uk/id1670808515/reviews - App overview in markdown: https://appshunter.io/ios/app/lyca-mobile-uk/id1670808515.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 11 ## Newest reviews (13 of 33) ### 1/5 — Being charged 10 pounds a month for a number I’ve deactivated and no longer use *2026-05-20* Absolutely horrific customer service. So sleazy and not worth the cheap buy-in. **Developer response:** Hi customer, we’re sorry to hear about your experience. Please share your concern with us in detail so we can look into it and help resolve the issue. Kindly connect with us via DM or Messenger here: https://m.me/LycamobileUK. We’ll do our best to assist you and provide the support you need. ### 1/5 — Fraudulent roaming charges !!! *2026-05-14* This is the 3rd month I’m being charged with roaming charges without travelling or activating any ad ons myself. They will literally add them on without my permission during night. I have called and waisted numerous hours, they don’t answer, lied to me that they will resolve this with the next bill ( I just paid 72£, and the system is asking for another 37£ - while I’m on a 7.5£ plan and don’t have any cost ) , it always gets ignored and there is no manager available - They charged me 50£ on an occasion for 0.34 GB data usage in UK! Worst thing was choosing this network. Please dont use this service , Avoid this network li it genuinely feels like a scam, I am going to report this with extensive proof to ombudsman and other gov departments where possible. You have now have added for March roaming charges for 30£ ( options that you have forcefully activated on me while I am in the uk)!!!! I messaged you as requested on Facebook but I had no answer … I have seen other complains from People experiencing the same thing . Subscriptions created by you that a customer can Not cancel. This is Theft! Add on: after speaking to them they said the charges are justified and legally( 50£for 0.34 gb data ) however the roaming charge while I am uk and never requested that add on (and you can’t remove it as well ) they charged me 35£ for this without my consent, without requesting this service or using it and you are saying that this is correct, I am taking this over to ombudsman. You have been sanctioned before by them For illegal Charges. You shouldn’t be allowed to trade as a company like this! Edit: Monday you responded to me and said you are going to prioritise this, I’ve spoken on chat and was told to email. It is Thursday since then I’m beeing ignored again because you know you have added the add on yourself like a thief. This should be a simple check - I haven’t used the roaming data in March, my location was in uk why do you want to steal 40£? I will take this further with ombudsman today. Cheers **Developer response:** Hi @Fdwww1818, I am truly sorry to hear about your experience and understand how concerning these charges must be. This is not the experience we aim to provide, and I take such matters very seriously. Please send us a direct message with your phone number and details. I will prioritize your case, thoroughly review the roaming charges and account activity, and work to provide a clear resolution as quickly as possible. Your concerns are important to us, and I am here to help. Thank you. ### 1/5 — They’re useless and don’t let you quit *2026-04-17* Thank you big cooperation for taking my hard earned money to increase your corporate pig profits. It must be nice benefiting on the suffering of those below you **Developer response:** Hi customer, Please connect with us on Messenger here: https://m.me/LycamobileUK and share your Lyca Mobile number along with your concern we’ll look into it and help resolve this for you as soon as possible. ### 1/5 — WORST CUSTOMER SERVICE EVER PLEASE READ!! *2026-04-01* Absolutely frustrating experience with this app. I signed up expecting a quick and seamless setup, only to be left completely stuck without any activation details for days. Customer support claims to respond within 2 days, but in reality, it took over two weeks to get anything meaningful — by which point I had already been forced to find an alternative. Even when they finally sent the QR code, it was far too late. The damage was done. Trying to cancel the subscription? Good luck — the process is unclear and doesn’t even work properly on their website. This app promises convenience but delivers the exact opposite: delays, poor communication, and zero reliability. Definitely not worth the hassle. **Developer response:** Hi Aleik, We’re really sorry for the inconvenience you experienced. This is not the level of service we aim to provide. Please share the email or number used during your signup via email so we can check what went wrong with the activation and help you further. Thank you. cs@lycamobile.co.uk. ### 1/5 — GRRR!!! *2026-03-28* I tried setting up an account with Lyca after picking up a SIM card in a local store. Their website doesn’t progress beyond ‘Credit Check’, their ‘customer service’ tries telling me that I can only use PAYG or to use the app to set up an account. I downloaded the app and tried to set up an account but it just goes round in circles, asking for mobile number, personal details, create a password, enter the OTP sent to email. You enter the OTP, and it says it is incorrect. So you try again, same result. 3rd time, it accepts the OTP and then takes you back to mobile number, personal details, create password, enter OTP. After trying this 4 times, I have decided that Lyca is not for me. “The definition of insanity, is doing the same thing over and over again and expecting different results.” I’m not insane. **Developer response:** Hi, we’re really sorry for the experience and understand your frustration. Please try clearing the app cache or reinstalling the app before attempting again. If the issue continues, connect with us via Messenger: https://m.me/LycamobileUK so we can check this for you and assist with the setup. ### 1/5 — Bad Service *2026-01-14* I had a very disappointing experience with Lyca Mobile. I requested a simple proof of usage document, but after more than 20–25 days, I still have not received it. This document was required for my insurance company, and the unnecessary delays caused significant frustration. Throughout this process, customer service repeatedly contacted me every few days asking for different pieces of information. Each time I provided exactly what was requested, I would wait another 4–5 days only to be asked for something else. This cycle continued for weeks without resolution. In addition to this, the network connection quality is poor, and customer support is slow and ineffective. The lack of clear communication and accountability made a simple request extremely stressful and time-consuming. Overall, this has been one of the worst service experiences I have had with a mobile provider. I will be changing my SIM provider as soon as possible and do not recommend Lyca Mobile to others. **Developer response:** Hi @Dv…, thanks for reaching out. Sorry for this experience; we do not want our customers to have this kind of experience. We understand how stressful long delays and repeated requests can be, especially when documents are time-sensitive. Please email cs@lycamobile.co.uk with your details so the team can review this further. We appreciate your patience and hope this helps. Thank you. ### 1/5 — Terrible mobile network *2025-12-19* Terrible mobile network you top up and every bundle you click doesn’t support that payment so you pretty much topping up for credit and then when you do get a bundle on, you’re not allowed to start another one until the date of the last one is finished or unless you pay more money rip off I only use lyca for mobile data wouldn’t recommend them at all took me nearly two hours get my first bundle because they took credit off my asoon as I topped up I’ll be going with different mobile service once my credit ran out **Developer response:** Hi @InsaneShyster, thanks for reaching out. We understand how frustrating bundle and payment restrictions can feel. Bundle start dates and payments depend on plan rules. Please email cs@lycamobile.co.uk with your details so we can explain your options and help further. Thank you. ### 1/5 — Worst carrier and shady charges on account *2025-11-11* Be careful signing up to Lyca, they’re known to steal from their customers accounts even if you pay with Apple Pay. Don’t end up like me where you check your account and they’ve wiped out the last of your money and then claim it was an oversight and will take 5-7 days to refund. Longer than all other companies refund timeframe. Now I’ve waited the 5-7 days and they said they need an additional 5-7days because they accidently refund to account balance. They do this hoping data or something else takes the money so they can say they can’t refund. Avoid them or they’ll steal your money and they also don’t take complaints, they’ll ignore you and if you call, they make sure you get connected with an ignorant, argumentative person so you get frustrated. Save yourself the trouble, don’t use Lyca mobile. **Developer response:** Hi @Devresz, this certainly seems to be disturbing and frustrating for you. We surely do not want our customers to go through such inconvenience. However, please be rest assured that we are going to help you and resolve your concern. In order to look into the details that has happened so far, we would humbly request you to kindly share the details via Facebook Inbox: https://m.me/LycamobileUK and we'll connect with our resolution team to look into the matter at the earliest. Your understanding and patience are deeply appreciated. Thank you. ### 1/5 — Stay away *2025-07-01* The app hardly works. Nothing is easy or simple. I hardly ever have time for reviews but im so frustrated I’m currently writing this as I’m on hold to Lyca customer service (50 mins and counting on hold on a Tuesday afternoon). This is off the back of sending 3 emails to their customer service, none of which have resolved the simple issue which is I want to cancel my contract. I signed up to a 1 month contract which ended in May and it says this in the app. It has auto renewed at a higher price. The app conveniently doesn’t let you delete your payment card, the delete card button just does nothing. Genuinely feeling scammed by Lyca mobile. **Developer response:** Hi! Thanks for reaching out — we're sorry to hear about the trouble you're facing. Please email aappsupport@lycamobile.com so we can help resolve this quickly for you. ### 1/5 — lykamobile takes my credit balance without choose any plan *2024-12-04* 3 months ago I had 15 pounds credit balance and lycamobile system activate me a plan which the internet was going very quickly. I must to top up one more time and activate a better plan . Yesterday 3 December 2024 , I had 10 £ credit balance on my app. I switched off the data mobile from the phone with the idea for the 4th December 2024 to activate my new monthly plan . Surprise in the morning , when I get wifi to actívate my 10£ plan , on my credit balance I found only 6£. I called at customer service and after one hour talking with one indian guy he didnt understand that the company stolen from my credit balance and I couldnt activate my plan, I was forced to top up again with more money. That is not fair for lycamobile customers . its a shame . **Developer response:** We apologise for the inconvenience caused. Please email the details, including your mobile number, to 'appsupport@lycamobile.com' so our support team can better assist you. -Ashish ### 1/5 — Run away *2024-09-26* 😡😡😡😡😡😡I wish I could score -1. Even 0 is too much for Lyca. The customer service is inexistant. 1. Over the chat, the agent will connect after you have waited 30 minutes then disconnects without warning as soon as he knows he can’t help you. 2. Over the phone, unless you select billing and payment issues, your call will not be connected. All the other options are a dead end. 3. I have a 24 months sim only contract in the format of eSIM, they say I cannot move it to my new phone unless I use a physical SIM. Basically they have no solution to my problem their technology is not up to standards and if I have to cancel the contract, I have to pay the 23 remaining months plus a cancellation fee. If this is not bullying what do you call it?😡😡😡😡😡I don’t have a device contract with them, just a sim contract, why do I have to pay for it is their technology does not allow me to use it?😡😡😡😡😡 **Developer response:** Hello, we are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca ### 1/5 — Abysmal provider, app, and service. *2024-07-26* This company attempts to lure customers in with cheap deals which are too good to be true. Data works for the first bit. As soon as you try add more, you get your money taken. Spent a total of 25 pounds over 2 days on ‘Topping up’ the account, which added no data. 10 of these pounds were added to the credit balance, and THE OTHER £15 POUNDS DISAPPEARED into thin air. I spent £3 of the remaining 10 on 1gb of data. The next day, the UNSPENT £7 ALSO VANISHED MIRACULOUSLY. So, for the not so ‘competitive price’ of £25, I got to spend £3 on a gb of data while losing the other £22 into the abyss of nothingness. Customer support was not hesitant make no helpful contribution, telling me I had spent £17 of the £20 I had added, when in reality I only used £3. No internet access at all during that time past the 1gb. I DO NOT RECOMMEND THEIR PRODUCT OR SERVICE TO ANYONE unless you enjoy wasting your time and money. Also the app interface is pretty horrendously thought out. ### 1/5 — Lyca Mobile Uk is C**P *2024-07-06* This app is useful -when it works, that is..- only to keep count of the money you lose to them for no reasons. Ince they charged me twice, another time 15£ of credit disappeared in thin air, and just after calling them, having the case investigated they come back to me case closed and not having reimbursed the sum… as for explanations, since there were none I just waited for the month to end and switch to another provider. As simple as this: better not having any business with them! I wish you not to make the same mistake! Stay away from Lyca Mobile Uk!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful experience *2026-08-13* I got a lycamobile esim a week before I went to travel internationally. Everything was working in the UK until I left to go to Europe, and my data wasn’t working but everything was on, data roaming. And later, I checked settings and saw how I haven’t got the mobile data option, edi option etc. contacted customer service, they didn’t seem bothered to help me. Now I can’t even cancel lycamobile because on the app there’s literally no option, again contacted customer service and they didn’t help at all. Don’t recommend Lyca at all, even in the UK my data stopped working. **Developer response:** Hi Customer, we’re really sorry to hear about your experience with the eSIM, roaming data and the difficulties you faced when trying to cancel your plan. We understand how frustrating this must have been, especially while travelling. We’d like to look into this properly for you. Please connect with us via DM: https://m.me/LycamobileUK and share your Lyca Mobile number and reference number, so we can check the account and assist further. ### 1/5 — Cannot log in *2026-08-10* It says my email is not valid and now I can't see my new mobile number **Developer response:** Hi Customer, We sincerely apologize for the inconvenience caused. We understand that your email is showing as invalid and you’re now unable to see your new Lyca Mobile number. Kindly share the email address you used when purchasing the SIM/eSIM and your Lyca Mobile number, if available in via DM: https://m.me/LycamobileUK so, we can check the details and assist you further. ### 1/5 — . *2026-08-02* Die waren sehr unfreundlich haben mir Geld von meinem Konto abgezogen und mein Paket nicht aktiviert und auf Nachfrage kam Nix beim anrufen auch Nix Ich empfehle das nicht weiter geht lieber zu einem anderen Anbieter **Developer response:** Hi Omer, We're truly sorry to hear about your experience and understand how frustrating and disappointing this must have been. Please accept our sincere apologies for the inconvenience caused by the charge and the issues you faced with your package activation and customer support. We'd like the opportunity to look into this for you. Kindly share your details via private message with your Lyca Mobile number and details of the package purchase, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention. ### 1/5 — Truly useless app *2026-07-31* App is very badly coded and almost impossible to use. Just use the website instead. **Developer response:** Hi @Fitzroy78, Thank you for sharing your feedback. We're sorry to hear that you've had difficulties using the app and understand how frustrating that can be. We appreciate your comments and will share them with the relevant team for review. If you're experiencing any specific issues, please send us a private message with your Lyca Mobile number and details of the problem, and we'll be happy to assist you further. ### 1/5 — Useless, can’t even log in *2026-07-23* App won’t log me in at all. I give it my number, it sends me a one time passcode. I enter the passcode and the app will not recognize it. **Developer response:** Hi Customer, We're sorry to hear that you're facing issues logging into the app and that the one-time passcode is not being recognised. Could you please reach out to us via direct message: https://m.me/LycamobileUK and share your details: Lyca Mobile number, Handset model, Current location. Our team will check the issue and assist you further. Thank you. 😊 ### 1/5 — Impossible to cancel the subscription *2026-07-15* This is an extremely frustrating situation,I visited UK two times and changed numbers two times,recently I noticed some automated payments have been happening from my card,and they don’t let you cancel it or block the merchant,I cannot do anything because I don’t have the access to the sim anymore ,the support center doesn’t help either,they want you to send them a tons of documents which is ridiculous when an email and a phone number is enough, my money is keep being taken against my will and I don’t know what to do **Developer response:** Hi Arihon, We're truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We'd really like the opportunity to look into this for you. Please send us a message via Messenger with your registered email address and any Lyca Mobile number(s) associated with your account. Our team will review your case and do their best to assist you as quickly as possible. ### 1/5 — Poor App & Frustrating Customer Support *2026-07-08* I rarely leave negative reviews, but this app has been extremely disappointing. It feels outdated, slow, and many features either don’t work properly or are unreliable. For a company with such a large customer base, I expected a much better user experience. Customer service is a major part of the telecom industry, yet Lyca Mobile doesn’t seem to invest enough in either its app or its support. My biggest issue was with an add-on I purchased. It was set to auto-renew, but I cancelled the auto-renewal immediately after purchasing because I only needed it once. The app confirmed that the cancellation was successful. However, the following month I was charged again for the same add-on. Resolving this became a nightmare. I had to contact customer support repeatedly for almost four months through calls and emails. Every time I called, I had to explain the entire situation from the beginning because no one seemed to have proper records of my case. I spent well over an hour on calls, only to receive little or no progress. On top of that, the app is often very slow to load and isn’t as functional or user-friendly as apps from other UK mobile providers. Lyca Mobile really needs to invest in improving this app, fixing the bugs, and providing competent customer support. At the moment, the overall experience is simply not acceptable. ⭐☆☆☆☆ **Developer response:** Hi Customer, We're truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration you've faced. We understand how disappointing it must have been to repeatedly contact support and experience issues with the app and your add-on renewal. To help us investigate this thoroughly, could you please email the following details to appsupport@lycamobile.com -Your Lyca Mobile number -Your device model -Screenshots of the issue Our team will review your case and work to assist you as quickly as possible. ### 1/5 — Poor Service *2026-07-01* My billing cycle in 25th of every month and I requested for Upgrade my package no 9th of June which were expected to upgrade on 25th June and confirmed on call too. I called customer services on 24th June just to confirm my upgrade request which were replied that is will be upgraded on 25. But my package didn't upgrade on 25. I called them again and asked about it, they said they referred my case to higher authorities and they will reply within 24-36 hours but they never. I called them after 3 days and they said the same. I called them 4 times in 1 week and they replied the same. I asked them to connect me to your Manager/ Supervisor they putted me on hold and then after 30 minutes connected me to a guy who cant even speak English properly. He told me that we don't have any manager or supervisor. **Developer response:** Hi there, We're sorry to hear about your experience and understand how frustrating this situation must have been, especially after receiving multiple confirmations that your package would be upgraded. This is certainly not the level of service you expected. Please contact our support team at cs@lycamobile.co.uk, and they will review your case further and assist you with a resolution. ### 1/5 — Doesn’t work *2026-06-16* Can’t even get past the sign up. As soon as I enter my email, choose a password and click okay, the app crashes. **Developer response:** Hi Customer, we're really sorry to hear about the issues you're experiencing with the app. To help us investigate this further, could you please email your Lyca number, device details, and screenshots of the issue to appsupport@lycamobile.com Our App Support team will review the problem and work to resolve it as quickly as possible. We apologize for the inconvenience caused and appreciate your patience. ### 1/5 — Unable to check remaining data *2026-06-05* These folks gave a great deal, 5 pounds for 30 gigs of data… Including a phone number… In England… For an American Phone. However, they keep sending me text asking me if I want to buy more, but I can’t figure out how much data I used… and when I cannot login to either their website or the app, using either my phone number which they gave me, or my email, which they sent email to… So —less than perfect. **Developer response:** Hi customer, Thank you for your feedback. We're glad you found the offer great value. We're sorry to hear you're having trouble checking your data usage and accessing your account through the app or website. Please send us a DM: https://m.me/LycamobileUK with your Lyca Mobile number and the email address you used to register, and we'll be happy to look into this for you and help get the issue resolved. ## Most praised reviews (8 highest-rated) ### 5/5 — App is working again... *2025-06-27* After another annoying update the App is finally working again and is brilliant... (Icon from Apple Pay Is visible but only Gray is working... so there will be another update coming soon and there will be another chance, that the App is again not working... Now it works and please leave it alone and try not to improve or correct anything more (wasted some time and data now to be with a working LycaApp - time and Data which I never will see again... **Developer response:** We appreciate your feedback and are glad the app is working well for you now. Our team continuously works on improvements, but we understand the frustration with frequent updates. If you encounter any issues in the future, feel free to email us at 'appsupport@lycamobile.com'. -Ashish ### 3/5 — Feedback *2024-03-24* Can you get rid of the limitless animation at the beginning? It is a pointless delay. Also the bottom navigation is abnormally large. Finally the app name is abnormally long “Lyca Mobile UK” why not just “Lyca”. The graphic on the app icon is tiny and hard to see properly. These are simple changes but also pretty basic oversights on app design. GiffGaff has much higher app ratings which might put you off but the app is actually quite good just needs some simple improvements. ### 2/5 — Shoddy clumsy app *2026-05-28* As an account holder it is galling to have to log in using my phone number and the pin number you send to me every time I open the app.. What happened to facial recognition? The app is clumsy, non-intuitive and uses non-straight-forward terms. Several times I have had to go in and switch off the auto-topup function, something I never agree to but it always seems to pop on again. This leads to double charges some months if I don’t catch it in time. You offer good deals for data etc and claim to be the biggest service provider, but your sales and support is woefully inadequate for the size of the company. I am currently trying to resolve a problem changing my physical sim to an eSIM, should be straight forward, but it’s now been 2 weeks and is still not resolved. **Developer response:** Hi customer, we're really sorry to hear about your experience and understand how frustrating this must be. The issues you've described with app access, auto top-up settings, and the delay in your eSIM request are certainly not the experience we want for our customers. Please connect with us via Messenger so we can take a closer look and assist you further: https://m.me/LycamobileUK We appreciate your patience and look forward to helping resolve this for you. ### 2/5 — 2 stars for Lyca of the past. *2025-09-27* Lyca used to be amazing. 3000 minutes to most countries of the world (Asia for me). My 85 year-old Mum could call me any time, for any reason or emergency, when I am 6000 miles away. All for £10 per month. Brilliant !! Then, one day, Lyca decided to dump that plan, and replace it with a useless plan using Data, and a lot less minutes (with absolutely no warning), and started charging extra. Quickly emptying my mum’s credit too. My mum is 85. She cannot use the internet. Trust me, I’ve tried a thousand times to teach her. I’d love to buy her a smartphone, and do video calls, but she is incapable of using a smartphone, and is stuck with a Nokia of the distant past. Most of her family are old too, so when something breaks, she has nobody to help her. And I am 6000 miles away. By not thinking, Lyca have made my mum’s life a lot less enjoyable, and she also lives alone. I’m her lifeline, and Lyca was her only choice. So, thank you for your previous 3000 minutes… but now… Thanks for nothing. ### 2/5 — App is STILL not currently working !! (sep 6, 2025, hasn’t been working for months :c) *2025-09-06* I open the app, it has the limitless text then displays a white page saying “Few housekeeping things, By that we mean, notifications, store permissions and location sharing” Then it says in the bottom right “Let’s have a look” with an arrow that it seems you’re supposed to click on, but the button doesn’t work. Hope there’s something to get rid of this screen as I need to be able to view my data usage. **Developer response:** Hi! Thank you for bringing this to our attention. We understand the issue you're facing with the app. Please write back to us via appsupport@lycamobile.com with your details, and our support team will assist you in resolving this matter promptly. ### 2/5 — Frustrating updates *2024-10-12* Why must I stare at a nearly 10 second long “limitless limitless limitless” and then brand logo opening sequence every time I open the app to check my remaining data? Such a simple action really shouldn’t take me that long, that’s the whole point of an app, to make things easier for customers. Furthermore, the weekly forced updates are frustrating: an app should be able to function without having to be updated sooo much. I get bug fixes, etc. but I also think the user should be able to choose if they want to update their app every time or wait for a bigger update. And not only am I forced to update it! but I’m logged out of my account and now I have to be verified again. Every week! After this new login process I also have to scroll through a “tutorial” on how to use an app that I’ve been using for 3 years. I also don’t appreciate that the auto-renewal is automatically on when you purchase a mobile plan, and the button to opt out of that is not exactly placed in an intuitive place in the app. These are the main issues I have with it, I gave it two stars as I actually don’t mind the overall design. **Developer response:** Dear User, Thank you for your detailed feedback! We understand your frustration with the app's lengthy opening sequence and the frequent forced updates. These updates are necessary to address critical bugs and enhance overall performance. We genuinely appreciate your suggestions and are committed to making your experience as seamless as possible. We recognize the importance of streamlining the login process and improving the placement of the auto-renewal option in the app. Your input is invaluable as we strive to provide a better experience for all our users. Thank you for your patience, and we will do our best to enhance the app moving forward! Best regards, Team Lyca ### 2/5 — Application feels like was developed by a 12 year old *2024-01-27* I don’t know why do I have to see every single time I open the application a splash screen that says something completely useless and unrelated to the application use. Do you think that if I see the application printing out “LIMITLESS” on every available row for 4 seconds every time I open it, I will remember that Lycamobile is limitless? No - I will get furious that you’re wasting my time. Also figure out your authentication because it resets my number and I have to receive 2-3 garbage SMS because I have to reauthenticate for no reason and it gets stuck on loading spinner when I get the SMS - I can’t put it in. Seriously, do you outsource the development to some incompetent programmers because it’s just cheap? Well, that’s what you get in return for wanting “cheap”. ### 2/5 — Can’t see from the app what my package includes *2023-11-04* Found a great deal, no actually it’s an amazing deal for an esim and I would have expected to be able to see the details of the deal from the app. Sadly not, I can only see the data amount and nothing to do with the free calls abroad. I tried many times to get support through the app and got nowhere, I emailed them over a month ago and no reply. I’ve phoned them but get cut off after 15 mins on hold after playing press 1 for this and 2 for that. I would seriously like to know how to get in touch with their customer support team… **Developer response:** Dear User, We are sorry that you faced an issue. Could you please share your contact details with us on appsupport@lycamobile.com so that we can get in touch with you and resolve the issue? Regards, Team Lyca --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*