# LYNX® Paw Pass — user reviews > 57 indexed App Store user reviews of LYNX® Paw Pass by SPX Technologies, rated 2.20/5 from 162 ratings. - Source: https://appshunter.io/ios/app/lynx-paw-pass/id6479250050/reviews - App overview in markdown: https://appshunter.io/ios/app/lynx-paw-pass/id6479250050.md - Rating breakdown: 5★ 38 · 4★ 7 · 3★ 10 · 2★ 9 · 1★ 98 ## What do users think of LYNX® Paw Pass? Overall sentiment: negative **Pros** - 👍 Easy payment process - 🚀 Convenient commute without a car **Cons** - 🐛 Unreliable bus schedule information - 🤔 Confusing and clunky UI - 🤯 Frustrating app experience - 💸 Unexpected charges/loss of money - 🤔 Inability to create wallet/buy passes **Commonly reported bugs** - Passes not showing up in app - Inability to add wallet/payment method - App crashing or not functioning properly **Most requested features** - Bring back the old app - Restore monthly/weekly pass options - Remove 5-minute pass activation timer - Improve accessibility for visually impaired - Provide better communication with riders ## Newest reviews (15 of 57) ### 1/5 — Trouble downloading *2025-11-21, version 2.9.3* For some odd reason the app will not download, I’ve tried inputting information, deleting and adding information but it will not download. I’ve never had this issue ever ### 1/5 — Can’t login *2025-11-08, version 2.9.3* Not authorized to access resource??? What is this about? ### 1/5 — Fix payment options *2025-10-14, version 2.9.3* If I take a cab , train or plane I can use Apple Pay which is always connected to your credit card. Why did you take away this option???🤔 ### 1/5 — Trash app for a company that delivers trash service *2025-10-13* This app is absolute trash. The one thing it did before was allow you to use Face ID. However, on Saturday they changed it over and you can no longer use Face ID and now have to enter all your credit card information. This is great, except for the fact that a majority of their users are visually impaired and or blind way to change it up on the weekend and know your clients. Wish I could give zero stars. ### 1/5 — Can’t buy tickets anymore *2025-10-09, version 2.9.3* Even the simple task of buying a ticket is an irritatingly long process, and that’s if it even works at all. Terrible app. I hope an alternate app comes along soon so I can actually get to work. ### 1/5 — Horrible *2025-10-02* 2nd day of work , purchased two passes none of them worked. No customer service, thanks for making me almost lose my job. Couldn’t get on the bus at all. Took the bit of money I had couldn’t even get on the SunRail.. annoyed as of right now still waiting for them to open. ### 1/5 — Downgrade from the old system *2025-09-24* You can’t buy an all-day pass in the app anymore. Only way to get one now is a paper ticket at the bus. All this does is let you load up an account with money to awkwardly scan a barcode of a ticket that expires in 5 minutes after purchasing. I get that this was done to ensure fares are paid, but it’s not easy to use. You are much better off using contactless payment on the bus than this app. No risk of losing a ticket, and you can get an all-day pass if you ask. ### 1/5 — Scam app *2025-09-23, version 2.9.3* The app logged me out a day after i deposited money. And it won’t let me sign in at all? I called customer service they don’t answer. Just horrible ### 1/5 — Do not use it *2025-09-19, version 2.9.3* The people run this app hack and lock and cause greef to you and your bank making you possibly reorder new bank cards or creating another bank account total fraud to this app dont use your bank on it ### 1/5 — Crashes a lot *2025-06-24* Every time when I’m about to pull up the app to scan my 7 day pass how is it that it always crashes and it takes forever to log back in especially when you got a whole lot of folks behind you waiting for you to hurry like you ain’t got no money and the bus drivers don’t believe you they think you trying to run a scam ### 1/5 — Horrendous, “amateur hour” of an app *2025-06-03* Trip planner is hard to use. The search is not even basic level of functionality, and the app doesn’t know about SunRail stops. For example, you can’t select “Sand Lake station” as a starting point, it errors out. The correct address is “OFFICE CT AND SAND LAKE SUNRAIL”, which is none of the suggestions if you search “Sand Lake”. Once you find a route, it’s unclear which is the stop you’re interested in. A bus coming from the Orlando airport origin doesn’t say “Orlando airport”, it says “Jeff Fuqua Blvd”. So unless you know the street names of a route’s endpoints, good luck understanding what’s the right route direction. The wallet doesn’t let you buy a single pass on iOS. It shows you an option to add a custom amount of funds to add, but the wizard won’t let you go to the screen unless you buy another pass too. Did they even test this thing? ### 1/5 — App Doesn’t work *2025-03-19, version 2.9.3* New App hasn’t been working for 3 months. Will not accept any online payments. Tried using 5 different credit cards and still won’t take my payment. Not only that but I can’t even purchase a day pass only single ride pass is available. ### 1/5 — Stole 19$ *2025-01-29* Ok so normally in all honesty I wouldn’t have cared too much, if I haven’t literally been on hold for 45 minutes 50 seconds on the dot now. I had an account set up on my old phone before I had gotten a new phone and had 2 previous full day passes on my old phones account. But because the account was “still active.” I was unable to use those 2 passes(Which passed were 4.50$ each) first 9$ down the drain there. And then earlier in this week I bought myself a week pass, and today when I tried to use my lynx app to get on the bus I was signed out and upon signing in was greeted with my old wallet the one with my week pass being deleted. Now lynx I have been a loyal customer and would like nothing more but a refund of my passes back onto my account for use. I will try to email you aswell to resolve this matter. ### 1/5 — Bought the pass in the app, showed it and had to pay AGAIN??? *2025-01-18, version 2.9.3* Showed the QR code that pops up from this app to my bus driver, and then was instructed i had to tap to pay the fare. My ticket wasn't admitted and now I have a double charge. What a joke of a system. Old app was simpler and didn't prompt a 5 MINUTE TIMER to get my ticket used by then. Save yourself a headache and grab some cash or pay with an electric google wallet. ### 1/5 — New App? *2025-01-13, version 2.9.3* Is this really the new app that I’m being prompted to upgrade to? This one is even worse than the old one! 5 minute timer on passes and somehow even slower to try to use in practice than the old one. This is somehow another step backwards. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service and terrible app *2026-07-05* The fact that you have to get a third-party vendor to track, your buses, also does not really accept Apple Pay very well, and the bus itself usually filthy overcrowded poorly maintain unsanitary. With horrible mood swing bus drivers. I’ll take every half an hour they never really update their bus routes so to get everywhere it takes forever you could not ask for more horrible public transportation system ### 1/5 — Rarely If Ever On Time *2026-05-21* It’s as if the buses are allergic to being on time. Doesn’t matter what the app tells me, the buses will always be anywhere between 30-40 minutes late. I depend on the buses to get to and from work. It would actually be helpful if you could track where buses were in real time instead of getting estimated time of arrival’s that never show up. 😒 ### 1/5 — Update *2026-04-29* Just today the app its asking me for an update, but when i click ok it takes me to the apple store and there is no update. The same message keeps popping up and eon let me use my passes, i had to pay the bus with ny card even tho i have a full pass in my digital wallet. Please fix this. ### 1/5 — Stuck in update need hell *2026-04-29, version 2.9.3* I am currently stuck in update needed hell. I open the app, it states that I need an update to version 2.9.3 I go to update and guess what!? NO update is needed. I uninstalled the app thinking that it was phone issue and reinstalled only to have the same problem. I hate this suck ssa app and I hate Lynx with the nasty rude drivers that treat the bus like their personal GTA vehicles. Fix this raggedy ish!!! ### 1/5 — App not working *2026-04-29, version 2.9.3* The update isn’t working and I can’t get access to download when it’s already downloaded not on WiFi or data ### 1/5 — Broken PawPass app *2026-04-29, version 2.9.3* PawPass app is broken No update endlessly loop ### 1/5 — App won’t update *2026-04-29, version 2.9.3* The app says I have to update it but there’s no update available ### 1/5 — Needs a update *2026-04-29, version 2.9.3* Im trying to use the app. It tells me it needs an update but when I go to the App Store to update the app, it just says OPEN. No UPDATE. THE APP IS NOT WORKING. ### 1/5 — Please Read Before Buying Ticket *2026-04-01, version 2.9.3* Extremely misleading UI. Accidentally bought a ticket and activated it. You only have five minutes to use the ticket and now I’m out 2 dollars on a ticket that I can’t even use. ### 1/5 — Doesn’t work *2025-12-01, version 2.9.3* This app is not helpful when it comes to finding bus stops. None of the results load when I’m trying to plan a trip. ## Most praised reviews (10 highest-rated) ### 5/5 — Don’t know if it’s real *2024-12-08, version 2.9.3* I figured out how to use the app you just have to click the QR code then scan it I like the app it works when your phones off also the 30 passes are hidden behind the add funds tab the app is just confusing at first but it cool ### 5/5 — Confusing, but it works *2024-12-05* 7/30 day passes are hidden in Add Funds button, which is kind of misleading, giving impression of being not available without fiddling with the app. Transfers are available, but are hidden behind confusing statement of ‘bundling transfer’, user can opt to bundle transfer for $0.00 (by hitting ‘purchase’ or opt for no transfer by hitting ‘NO’. I think issuing transfer should be enabled by default, as is, it is confusing in the current form. Otherwise app works very well. ### 3/5 — Just ok *2026-04-29* I’ve been using this app for about 6 months now. It’s been pretty great so far. This am while trying to pull the funds from my virtual wallet for my sons ride it kept telling me to update the app. It was a vicious circle from there and wouldn’t update. I was finally able to trick it into letting me click on his ride amount but still shows I need to update the app. There’s no update available in the App Store tho. Hope this is a temporary issue and it starts working like it should again soon. ### 3/5 — Better…I think! *2025-01-18* I’ve only used lynx a few times, but the process of finding routes and ensuring buses show up on time in accordance with the online schedule is always hit or miss. I love the ability to commute without a car and save money so I’m going to keep using the service, but it needs to get better, not worse. The new app I used for the first time today and the payment process was very easy, which is great! The UI for the app is very cluncky but that might improve. ### 3/5 — needs better design *2024-12-29, version 2.9.3* horrible design and confusing ### 3/5 — Buying tickets??? *2024-12-20* I am concerned that I still can’t create a wallet. Probably just a bug but it’s very concerning. I don’t use cash and virtual wallets are very convenient. I don’t want to not be able to pay. Please fix this problem before January 25th!!! (When we have to pay with the new app and can’t use the old app) ### 3/5 — The design in the previous app was better, you can improve this one *2024-12-03, version 2.9.3* First the rider didn’t recognize this app, and I feel that the design of the app is confusing, out of that is good ### 2/5 — Get rid of the timer *2025-07-24* You have 5 minutes to use your pass once activated… 5 minutes… So if your bus is late, you have to buy another pass. You have to activate it right when the bus arrives. If your app crashes while activating, you end up holding up the bus making everyone (including the driver) mad. Stupid. ### 2/5 — Pass won't scan *2025-07-15, version 2.9.3* I've been using the app for a few months now and in the last 3 weeks when I try and scan the QR code it says it's invalid and drivers give you a hard time if it won't scan at all . I'm lucky enough that I can just expand the QR code as proof of payment but it's still frustrating to say the least . ### 2/5 — Confusing *2025-02-05, version 2.9.3* Not sure if dev who developed this have ever used public transport. Buying ticket process should be the same for single ride or daily weekly passes. Trying to but a single ride is like trying to decrypt the da Vinci code. Old app was much more friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*