# M&S - Fashion, Food & Homeware — user reviews > 1,556 indexed App Store user reviews of M&S by Marks and Spencer plc, rated 4.80/5 from 3,761 ratings. - Source: https://appshunter.io/ios/app/m-and-s-fashion-food-and-homeware/id538410698/reviews - App overview in markdown: https://appshunter.io/ios/app/m-and-s-fashion-food-and-homeware/id538410698.md - Rating breakdown: 5★ 3,309 · 4★ 315 · 3★ 65 · 2★ 24 · 1★ 48 ## What do users think of M&S? Overall sentiment: positive **Pros** - 🚀 Easy to use - 🚀 Quick and efficient - 🚀 Convenient for international orders - 👍 Great quality products - 👍 Reliable delivery - 👍 Helpful staff - 👍 Intuitive navigation **Cons** - 🐛 Glitchy app performance - 🐛 Inaccurate stock information - 🐛 Checkout issues - 🔒 Security/login problems - 💤 Slow app/website loading - 💤 Confusing navigation **Commonly reported bugs** - Basket items disappearing - Inability to use gift cards - Password reset problems - Delivery date not shown until checkout **Most requested features** - Add gift message option - Improve Sparks loyalty program integration - Provide more size/fit information - Allow international phone numbers - Add currency conversion for overseas customers ## Newest reviews (12 of 1,556) ### 2/5 — Sending a gift *2026-09-02, version 8.75* Disappointed. I’m unable to add a message to my gift so the recipient has no idea who this gift is from. This also happened to my mother who received a gift which was 2 sizes too big. She is unable to change it since we have no idea who it is from. There was no paperwork included in the package. Such a waste of a lovely gift. ### 4/5 — Dark mode please! *2026-09-01, version 8.75* Please can you add a Dark Mode to the M&S App. I find it difficult to navigate the shopping App on such bright white pages! Thank you. ### 2/5 — Gift Card Payments *2026-08-31, version 8.75* Shame M&S haven’t run focus groups to road test this App! The amount of clicking & scrolling you have to do to pay for an item via an M&S card is ridiculous, then when you load a new one, it loads to the bottom of your Gift Card list, aka even more scrolling! ### 5/5 — Finally rewards *2026-08-31, version 8.75* Finally a worthwhile reward scheme from M&S. Now enjoy receiving cash rewards by spending at M&S. It’s taken a long time but I know shop more with M&S. Keep it going M&S it’s working as I’ve just purchased bedding for £19 having built up my rewards. ### 2/5 — Cornish pixie *2026-08-31, version 8.75* I am finding it quite difficult to to use the app I have thought I have done all that is required to find I still have not full filled the requirements. Then I have started again the instructions are not that clear . I think I have managed now. ### 5/5 — Online order *2026-08-30, version 8.75* Easy set up of app straight forward search of high quality products and checkout process excellent ### 5/5 — Good value *2026-08-30, version 8.75* Very pleased with my sale items.getting ready for the colder weather ### 5/5 — Décolletage and neck treatment *2026-08-30, version 8.75* I love all things M&S! Can’t wait to try this product ! ### 3/5 — Discount codes *2026-08-29, version 8.75* I found it impossible to add any discount codes ### 5/5 — Great *2026-08-29, version 8.75* Great ### 5/5 — Ticks the box *2026-08-29, version 8.75* Always pleased with my purchases. ### 2/5 — Sparks information hard to find *2026-08-29, version 8.75* I've just starting using Sparks offers and it's really hard to find out how they work (particularly the exclusions) and to work out how to query it when you think a Sparks offer has not worked properly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very disappointing *2026-09-03, version 8.76* Firstly, it’s been challenging to use the gift card. When I tried yesterday it said the gift card couldn’t be used for the checkout basket! So I resorted to going into the store. I’ve finally order3d what I wanted. I’m very disappointed with M&S your clothes ar3 never available in my size and they are most unsuitable. ### 1/5 — Slow check out *2026-09-02, version 8.75* Very slow checkout, Kept not going through, then changing delivery date or collection date. Not good at all ### 1/5 — Clunky App *2026-09-02, version 8.75* Not impressed. App lagged through the whole process, allowed me to pay not an insignificant amount, but then no order confirmation! The items still in my basket and my payment pending. Has been for a number of days. Contacted M&S help line they were very nice but apart from escalating it and saying they would get back to me, nothing. Currently made the transaction again. M&S now have just short of £500 pending! I only persevered as it’s for my 90yr old mum. Otherwise I’d have just insisted on being reimbursed and forget the order. I assumed a better service from M&S I am now seriously thinking of taking my custom elsewhere. ### 1/5 — Disappointed *2026-09-01, version 8.75* I just tried to pay with my M&S credit card, but it was declined “expired”. The expiry date on my card says 11/28 ! What’s going on? ### 1/5 — Simply doesn’t work *2026-08-31, version 8.75* Always tell me my phone is offline despite it being online, iPhone 13 mini, current iOS ### 1/5 — Gift card not working *2026-08-31, version 8.75* Lost out on deal as wouldn’t accept gift card, very upset ### 1/5 — Freezing up *2026-08-31, version 8.75* My m&S app is freezing when I try and place an order. When I go to click on the size I want an odd screen pops up where the sizes are obscured and it just freezes have deleted and reinstalled twice but still happening. Very frustrating! ### 1/5 — Useless *2026-08-30, version 8.75* Unable to use since update, can’t select size of clothes ### 1/5 — Disappointed with M&S France and Sparks *2026-08-29, version 8.75* Not impressed, M&S. I tried to purchase two items through the M&S France website, but was unable to use my Sparks benefits. In the end, I had to log into the UK site and have the items delivered to a UK address. This means I now have to wait until I return to the UK before I can even try them on and see whether they fit. M&S really needs to look at better linking its UK and French websites, particularly the Sparks scheme. There are many UK customers who spend long periods of time in France and would still like to shop with M&S and receive the benefits they are entitled to as Sparks members. At the moment, the experience feels unnecessarily complicated and frustrating for loyal customers. ### 1/5 — Can’t see my gift cards *2026-08-28, version 8.75* Sometimes we buy gift cards through work. Can’t see them. They are nowhere. Can see them on browser version but not app version so I’ve no way of using the gift cards I’ve paid my money for. App fails for its primary use case. ## Most praised reviews (10 highest-rated) ### 5/5 — Quality *2026-09-03, version 8.75* M & S always seem to try to give good value for money and we personally have never faulted any item purchased so far. Don’t care what anybody else has to say ### 5/5 — Quality and reliability. *2026-09-03, version 8.75* Good site layout. Good quality products and good prices from a reputable supplier. ### 5/5 — Enjoying a more modern women’s collection *2026-09-02, version 8.75* The women’s clothes are good quality and more up to date. The clothes are well sized and manufactured to last. ### 5/5 — Walchuna1 *2026-09-02, version 8.75* Why do I love M&S? You are on fire! Quality products. Quality customer service. Prices not bad either! Gorgeous shoes, gorgeous women’s fashion. Top marks for menswear. I buy all the clothes for my hubby and trendy son. Never any complaints, just sheer impressed. Well done M&S from a long standing customer. ### 5/5 — M&S *2026-09-02, version 8.75* Great online m&s app. ### 5/5 — Fashion *2026-09-02, version 8.75* M&S have done it again! So many good item coming in…too many to choose from! ### 5/5 — Ms Elaine Parkin *2026-08-31, version 8.75* Excellent choice & quick delivery ### 5/5 — berni pinkerton *2026-08-31, version 8.75* Excellent quality , fantastic value ### 5/5 — Boots *2026-08-31, version 8.75* You can’t beat Marks and Spencer boots in fact M&S is the best for everything ### 5/5 — Excellent *2026-08-31, version 8.75* Excellent ordering and quality thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*