# M&S India — user reviews > 32 indexed App Store user reviews of M&S India by Marks and Spencer, rated 4.75/5 from 75,589 ratings. - Source: https://appshunter.io/ios/app/m-and-s-india/id1493509178/reviews - App overview in markdown: https://appshunter.io/ios/app/m-and-s-india/id1493509178.md - Rating breakdown: 5★ 535 · 4★ 43 · 3★ 19 · 2★ 5 · 1★ 15 ## What do users think of M&S India? Overall sentiment: mixed **Pros** - 👍 Seamless user experience - 🚀 Quick delivery - 💯 Satisfied with product quality - 🙌 Excellent customer service **Cons** - 🐛 App crashes and freezes - 🤔 Confusing return and refund process - 😤 Unresponsive customer support - 🤯 Inconsistent product availability **Commonly reported bugs** - Data not loading after sign-in - Coupon codes not working as expected - Incorrect or missing product information **Most requested features** - Improved app navigation and search - Ability to filter products by discounts - Real-time delivery updates - Seamless integration of in-store and online shopping ## Newest reviews (10 of 32) ### 4/5 — Problem in using App *2025-01-02* I’m using this app it’s been more than 3 years the from last few month I can’t scroll the complete collection it’s showing thousand of collection but we can view only 1 page .. Please help and have a look at the issue ### 4/5 — There seems to be some problem with the app *2024-12-26* I have had a seamless experience experience on the app in the past. However, for a while now the app only shows the home page. Any link I open only shows “there are no items in this category” I haven’t applied any filter or sorting of any sort. Waiting for a fix. ### 4/5 — Mrs *2024-06-10* Twice now my husband and I had to return items to M&S India that we had ordered on line. The return process in the store both times was worse than a root canal. They had no clue at one store and the second store was not much better. Otherwise, we love M&S, but definitely need to better their process in India. Never had that problem in the UK. ### 4/5 — Account *2023-12-30* It’s really difficult to make an account on M&S site …takes lot of time unlike other sites … also I couldn't login into my old account and had to make new again. ### 3/5 — Good products but don’t take offer products which have no return tag *2023-11-18* I have brought many nice products from online, but sizes are slightly different so need to try once at store and fix the size and then you can take online. I don’t recommend products that doesn’t have no rerun tag as they are damaged and poor condition items, M&S should mention the same as clause for these items. Very disappointed with this purchase. ### 1/5 — There is no option for cancellation !!! *2023-09-02* While making the order also, there is no update regarding the delivery time the cart portal. Many others app shows that and it makes easy for us to understand the delivery time period. Getting reply from the customer care says. Try there no cancellation option available at the time, it’s really hard but we couldn’t see that visibly in the App. I didn’t expected this from M&S . I requested them a several emails but couldn’t get a reply. I hope they will improve their customer support service. ### 4/5 — Products *2023-08-22* All products i received are always nice as shown in picture. If possible plz improve in courier part or start COD in pick and take from store as your courier people comes during office hours and they are not at all flexible we have to let go our selected items some times. ### 5/5 — One of the best shopping experience *2022-06-21* I was quite skeptical about using the app and buying from M&S. I love the products which I get from the store, so seeing that there’s an app for me quite excited to buy things from the app as not everything is available in the store or maybe out of size. But seeing users give bad reviews got me a bit scared but the delivery was quick, received all the products, and didn’t have any trouble with returning the ones that didn’t fit and got the refund within the same day, immediately in fact. I’m quite satisfied with everything, looking forward to shopping more and I hope others give it shot as well. ### 2/5 — Nobodys accepting returns, picking calls, replying mails *2022-02-13* Everything is perfect and was smooth until i filed my first return. The courier guy said SKU num or tag is missing and asking for me to get it from company. When i mailed no response so far. When i called no pick up. Hopefully someone will reply to this app store review now? Or the company left its offices in India for any refund or return process and the site or app is automatic catalogue? Please Dont do this! Business before pleasure ### 5/5 — New Release is fab!! *2021-12-15* The new release of the app is simply fabulous with a brilliant ease of navigation. The scan feature at the top right was a blessing while trying to buy products in store or even to search your size for a particular product . In love with this new app - more shopping for me!! ## Most critical reviews (10 lowest-rated) ### 1/5 — The checkout doesn’t load and the payment deducts but order fails *2026-03-23* I have had really bad experience of last few orders, it’s just that I have a set of T-shirts and jeans that usually pick, hence have to use this app. The green button to add to cart goes beyond the bottom of the screen. Also the checkout process fails at so many places, sometimes at selecting address, sometimes at payment and sometimes when payment goes through the order fails and then I wait for email which usually arrives in 2 hours to confirm the order. Such a bad user experience. ### 1/5 — Returns *2024-07-29* The returning process is so confusing. Sometimes it doesn’t say return initiated. At times if the message pop up that return is initiated , it doesn’t come in my mail. ### 1/5 — Data does not load in the app after signing in *2024-06-24* Data does not load in the app after signing in ### 1/5 — Customer service *2024-01-13* So I used my first time discount code but didnt go through. I tried calling customer service but they didnt pick up. Since the item was running low, I had to order with the original price. But when I received the item, I asked the customer service for a refund for the coupon amount. First, they were being so rude on the call and they didng help me at all. Keep saying you can use it in the next purchase. ### 1/5 — Worst shopping online experience ever *2024-01-10* Selected a blazer, installed the app, placed the order with coupon as I was ordering for the first. They cancelled the order after one day, called the customer care they said some quality issue. Fine good till now tried to order with colour but coupon can’t be redeemed as they said u placed order once so coupon gone, I didn’t get the product, coupon can’t be used again. Stupid reason order placed once but it’s not company headache whether u get the product or not. One word LIARS IN CAPITAL. Zero star ### 1/5 — one of the worst apps and company to buy *2023-12-19* Marks and Spencer is one of the worst shopping apps that I have used. You can't return the order using the app, the screen just freezes or you don't see the option to finish the return process. And also coming to the companies policies, you can't cancel an order once it's placed, you just have to reject the delivery and also their refund process is so ineffective and cumbersome especially for cash on delivery orders. I'm never buying from you again, h&m is thousand times better. ### 1/5 — Terrible Customer After Sales & Grievance Officer *2023-12-19* DO NOT BUY FROM THEIR WEBSITE! - the Customer Service is appalling, should you have any complaint about the products you received.. In my case, I got something I had not ordered - in fact two items in the package were not even M&S merchandise. I immediately called the helpline to complain and took all the necessary steps (including writing emails and calling the Grievance Officer’s office). After 10 days and umpteen calls and emails from my side, I am told that the matter has been investigated and they are not at fault..So they have closed the matter - that’s that. Xpressbees who delivered the product has also not responded to my emails. LOOKS LIKE SOMEBODY FROM EITHER SIDE IS INVOLVED IN DEFRAUDING THE CUSTOMERS Request you to share this with all your friends and acquaintances so that they do not end up aggrieved like I am. I HAVE RAISED A COMPLAINT AGAINST M&S WITH YHE NATIONAL CONSUMER HELPLINE- Thanks ### 1/5 — Very slow *2023-12-04* Need to be navigated seemlessly, response time is too high ### 1/5 — App doesn’t work well *2023-11-27* Need to debug the app ### 1/5 — Not intuitive -poorly designed *2023-11-14* This is the best example of how not to design an app which is meant to target retail clients. Nothing is intuitive about this sad excuse for software - be it the menu, the flow, the layout. One would think this is written by a middle school grade intern who was hired as a favour to someone. I’m disappointed that someone didn’t QA this joke of an app to make sure it was in line with the quality expectations of a brand like M&S. It accounts for a horrible, sub-par UI/UX experience. Two thumbs down!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Something wrong with product screens in app *2025-07-17* I have been using the app since several years but your latest update has an issue. When you open the product only pictures are visible and the buttons for sharing and adding to favourites… I am not able to see any details or adding to cart button. Please fix this. ### 5/5 — App does not reflect points earned in M&S stores *2025-04-12* I shared my personal details by logging into your app and when I found you did not reflect the many points from frequent purchases in M&S stores I got suspicious. I deleted my account. In between I spoke to arshad (sounded like) and he said Spark owns the app so who Is Spark? I thought I was downloading M&S, I presented my personal details as I do enjoy the store and for years have enjoyed privileges. When my previous points did not reflect I was afraid to stay online on the app. The phone conversation was neither helpful nor supportive telling me they are two different entities or accounts!!!! ### 5/5 — Wrong information on website about Returns *2025-03-24* After reading the refund policy which said - A Cod online order can be returned in an offline store and the money will be deposited in the bank account. But on going to the store in Phoenix mills Mumbai, they were not ready to do so and insisted on me taking a credit note inspite of making them read the return policy . they said website is not updated and rules have changed . Very disappointed. ### 5/5 — Most unprofessional app *2024-06-21* Have been using the app for many years , whenever we are trying to place an order , after clicking checking out , the page goes to the address , payment info page and we can see that the page is loading and nothing happens after that . We have tried to place an order for more than 100 times and nothing happened. Lost the carted items many times and we had to pick it up again n again . There is no connectivity issues at our end . It had happened with our previous orders too .. we never had such issues with any other shopping apps . Most unprofessional app .. ### 5/5 — Complaint with no hope for any improvement *2023-12-20* Your responses are always arbitrary. You don’t even bother to give reasons for any sudden change in orders. You never even say sorry for your poor handling of orders. You should seriously consider closing down the phone lines handled by ill-equipped customer service representatives who don’t have access to any information. So they have no choice but to ask you “send an email” which you never bother to reply. Why this strange, high-handed behaviour all the time? Why this take it or leave it attitude? ### 5/5 — Quality and service *2023-11-24* Really satisfied with customer service ( after sales ) people but not impressed with the cotton polo tshirt quality , I hold m&s in high regard when compared to other brands but was surprised to see low quality ### 5/5 — Excellent App but… *2023-08-19* The items on discount can’t be filtered out. On clicking Sale section also, you end up getting full price items and you need to check size wise which is very tedious. Would suggest discount also be made a filter ### 5/5 — Bad service *2023-08-16* Received the Wrong product and not giving the solution for the above with continuous daily email for the same and last no solution saying that we have send the correct product ### 5/5 — Amazing service *2023-03-03* I initiated return at 1am, around 12pm the courier guy came to pick my clothes and within 1 hour my money was also refunded, saw a comment of someone saying poor return service I think he didn’t imitate it properly because service I got was amazing, keep it up 👍🏻 ### 5/5 — Not the M&S experience I want *2023-02-11* The app is very slow. Not use friendly. lot of glitches while shopping . Payment processing is slow. I want to upgrade the app but activity is not happening. AppStore or the app issue don’t know. Seems both are at fault --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*