# M-PESA Safaricom Ethiopia — user reviews > 99 indexed App Store user reviews of M by Safaricom Telecommunications Ethiopia Plc, rated 4.60/5 from 612 ratings. - Source: https://appshunter.io/ios/app/m-pesa-safaricom-ethiopia/id6456039621/reviews - App overview in markdown: https://appshunter.io/ios/app/m-pesa-safaricom-ethiopia/id6456039621.md - Rating breakdown: 5★ 473 · 4★ 77 · 3★ 31 · 2★ 10 · 1★ 21 ## What do users think of M? Overall sentiment: positive **Pros** - 👍 User friendly - 🚀 Efficiency - 🚀 Quick and easy - 🚀 Smooth and fast - 🚀 Responsive - 🚀 Very quick and easy to use - 🚀 Intuitive and thoughtful UI - 🚀 Simple and elegant - 🚀 Professionally built interface - 💰 Cheap transaction fees **Cons** - 🐛 Crashes with certain mini apps - 🐛 Leaves user stuck in deadlock - 🔋 High data consumption - 🔒 Unreliable account access - 💰 More expensive than competition **Commonly reported bugs** - Incorrect pin entry - Incomplete/missing features - Incompatibility with iOS **Most requested features** - Automatically updated balance on home screen - Digital loan services - Offline functionality like Telebirr - More financial services (overdraft, etc.) ## Newest reviews (17 of 99) ### 5/5 — Very nice *2026-02-18, version 1.13.1* Ok ### 5/5 — Internet *2026-02-17* Internet slowing down ### 5/5 — Good *2026-02-08, version 1.13.1* Very supportive app ### 5/5 — I like it *2026-02-05* I like how easy it is to use and how fast and reliable but unfortunately not widely used in shops and by other people ### 5/5 — Efficiency *2026-02-05, version 1.13.1* It’s so quick and easy ### 5/5 — Weekly offers is perfect *2026-01-10, version 1.13.1* Goodbye ### 5/5 — The best *2025-12-30, version 1.13.0* Better than ethiotelecom fr ### 5/5 — asrar *2025-12-28, version 1.13.0* m ### 5/5 — The first fast network *2025-12-12, version 1.13.0* Best ### 5/5 — Great application *2025-11-25, version 1.13.0* Everything what I need is here. ### 5/5 — Nice *2025-11-22, version 1.13.0* Good ### 5/5 — Great *2025-11-15, version 1.13.0* Amazing ### 5/5 — Amazing app *2025-11-06, version 1.13.0* Very user friendly and fast!!! Loved it!!! ### 5/5 — Great *2025-10-18, version 1.12.3* So great for Ethiopia ### 5/5 — Amazing app *2025-09-08* There’s an amazing app that you can use in your daily activity. It could help you pay in every payment method . ### 4/5 — Good but could be better *2025-08-09, version 1.12.2* Love the app no bloatware… I would love it if you added digital loans ### 4/5 — Like it *2025-08-07, version 1.12.2* So far I like it ## Most critical reviews (10 lowest-rated) ### 1/5 — Complain *2026-05-12* Safaricom is being overrated. Please maintain your company’s reputation by doing what is expected of you. Recently, i bought two hour unlimited internet package. It says i have 2 hour unlimited package but it doesn’t work. And when i buy another package for 5 birr to check if its my network it worked. So please trusting you is becoming hard. Thank you. With regard. ### 1/5 — Terrible experience *2025-02-16* It’s typically more expensive than Ethio Telecom, yet they have worse restrictions. “Unlimited monthly internet“ is limited to 100 gb, then you can forget about it. App is also unreliable and you can not access account page. ### 1/5 — Rubbish app on IOS *2024-02-25, version 1.0.2* Features outdated and gives wrong information on account balances one has to try and remember the many sms ussd codes just to get information ### 1/5 — I had to download the app to buy Package *2023-10-21, version 1.0.2* I couldn’t buy Package via the USSD code because of Safaricom’s incompetence and here I am waiting till the app is downloaded 😫 ### 1/5 — Terrible *2023-10-05* Absolutely terrible. Why would you release a product that has absolutely no use? Nothing works yet, what is the point? Release a finished or a reasonably completed product. Very disappointing. ### 1/5 — The app keeps saying incorrect pin *2023-09-19, version 1.0.1* The app is not working ### 2/5 — What takes you so long to make the update for iOS devices? *2024-01-23, version 1.0.2* I went to M-Pessa app to purchase monthly unlimited bundle but the option was not there. I learned from the call center representative that the unlimited option is currently available only on android phones. What takes you so long to make the update for iOS devices? FIX IT!!! ### 3/5 — Good *2026-05-12, version 1.13.3* Best ### 3/5 — Not fully developed *2024-01-04, version 1.0.2* App not fully working yet ### 4/5 — A good start but could be better *2025-12-28* The app worked well initially, but I’ve since encountered a few issues. It tends to crash when I use certain mini apps and, in some cases, leaves me stuck in a deadlock. Additionally, it would be a significant improvement if the home screen displayed an automatically updated balance, rather than requiring a manual pull-to-refresh. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast transfer *2026-06-27* To Bank is so fast and safe ### 5/5 — Easy to use *2026-05-27* I really liked using Face ID in the app ### 5/5 — Amazing app *2026-05-23, version 1.13.3* I love it wow ### 5/5 — Please help me tanks *2026-05-08, version 1.13.3* Please help me tanks ### 5/5 — Love it *2026-05-03, version 1.13.3* I love everything about it ### 5/5 — Heheh *2026-05-02, version 1.13.3* It’s dope ### 5/5 — R *2026-05-01, version 1.13.3* Like it ### 5/5 — Mr Hadiis *2026-04-24, version 1.13.3* Aad oogu faraxsanahay inaan ahay macaamiisha Safaricom ### 5/5 — Very nice *2026-04-17, version 1.13.3* Very nice ### 5/5 — User friendly *2026-03-04* 10/10 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*