# M-Pesa Tanzania — user reviews

> 498 indexed App Store user reviews of M by Vodacom Tanzania PLC, rated 4.80/5 from 1,554 ratings.

- Source: https://appshunter.io/ios/app/m-pesa-tanzania/id1313948420/reviews
- App overview in markdown: https://appshunter.io/ios/app/m-pesa-tanzania/id1313948420.md
- Rating breakdown: 5★ 1,332 · 4★ 140 · 3★ 42 · 2★ 14 · 1★ 26

## What do users think of M?

Overall sentiment: positive

**Pros**

- 🚀 Easy and quick payments
- 🔒 Safe and secure transactions
- 👍 Convenient and user-friendly
- 🌍 Works internationally
- 💳 Integrated with other services (M-Pawa, Songesha)

**Cons**

- 🐛 Occasional crashes and stability issues
- 🔋 Slow performance and long loading times
- 💸 High transaction fees
- 🗓️ Limited transaction history and statement access

**Commonly reported bugs**

- Unable to download app on certain devices
- Linking bank cards and international transactions not working
- App crashing or freezing during use

**Most requested features**

- Add note field for transaction details
- Improve customer support and responsiveness
- Integrate with more local and international services
- Provide detailed transaction statements and reports
- Implement biometric login (fingerprint, face ID)

## Newest reviews (20 of 498)

### 4/5 — Money via M-pesa

*2026-07-20, version 2.23.8*

Very convenient

### 3/5 — Efficiency is key.

*2026-07-17, version 2.23.8*

Maybe a bit of fluidity, areas to trouble shoot and review.

### 5/5 — Best app

*2026-06-23, version 2.23.8*

The best app ever

### 5/5 — Great service

*2026-06-14, version 2.23.7*

Speedy delivery

### 5/5 — Mr

*2026-06-11, version 2.23.7*

Good application

### 5/5 — Awesome

*2026-06-11, version 2.23.7*

Reliable from USA!

### 5/5 — Ambassador in UNF

*2026-06-11, version 2.23.7*

The finest tools are those that simplify life without demanding attention, and this application does precisely that. 

and efficiency to the management of my daily finances, making what was once a routine task remarkably effortless and well~organised.

### 5/5 — Mr

*2026-06-10, version 2.23.7*

Good

### 5/5 — Mashalla

*2026-06-04, version 2.23.7*

Impressive

### 5/5 — I like M pesa TZ app

*2026-06-02, version 2.23.7*

Very reliable app and easy to use. I like it! Keep making it better!

### 5/5 — Safi sana

*2026-05-31, version 2.23.7*

Fantastic

### 4/5 — Eng Joseph Tilusubya

*2026-05-30, version 2.23.7*

So far is the best.  Just Challenge is it possible to add monthly standing Oder transfers.

### 5/5 — Mussa

*2026-05-30, version 2.23.7*

5 times out of

### 5/5 — Great app

*2026-05-24, version 2.23.6*

Easy to navigate

### 4/5 — Convenient

*2026-05-21, version 2.23.6*

Expensive but works

### 5/5 — I love it’s 💗

*2026-05-19, version 2.23.6*

Good

### 5/5 — Pastor

*2026-05-18, version 2.23.6*

Satisfied

### 5/5 — Amazing service

*2026-05-15, version 2.23.6*

Good app to use

### 5/5 — Excellent service!

*2026-05-15, version 2.23.6*

Safi sana

### 5/5 — Mpesa

*2026-05-14, version 2.23.6*

Bebe

## Most critical reviews (10 lowest-rated)

### 1/5 — M-Koba still not working within the M-Pesa app.

*2026-05-07, version 2.23.6*

The new updates haven’t fixed the M-koba mini app. It does not open when you click it - keeps loading.

### 1/5 — I have been experiencing difficulties logging into my M-Pesa app for several months now.

*2026-02-04, version 2.23.3*

I have been experiencing difficulties logging into my M-Pesa app for several months now.

### 1/5 — Keep crashing and closing

*2025-07-25, version 2.23.0*

Since the new updates for about a week now, I can’t get it to work despite the attempts to uninstall and re-install. It’s so frustrating

### 1/5 — Slow

*2025-04-10, version 2.22.1*

Does not work over cellular. Only on wifi. You are losing business. Possible firewall rules issue

### 1/5 — Worst App I have ever used!

*2024-08-03, version 2.20.3*

The M-Pesa Tanzania app is the worst app which I have ever used, I prefer Selcom Tanzania’s apps more because they have better interfaces, they are faster, and the have more functionality.

### 1/5 — Good app when it’s working

*2024-03-26*

It’s good app when it works, but it seems last update kill the app as it can’t run anymore. Probarly security certificate misconfiguration as every time try to open app it throw error. Not sure how it pass through review process before it was released for the public. I am
Software engineer by myself and nothing goes to public till it’s reviewed and tested. Will change rating when they fix issue. I paste error bellow: 
“  This device failed the integrity test and thus it is unsafe to run M-Pesa. Please update to an official iOS version and try again. “

### 1/5 — Customer Service

*2024-02-09, version 2.16.4*

I entered wrong pin and my mpesa account locked i try to unlock for 3 hours and i can't! I can't talk an agent even!!!

### 1/5 — It’s good but updates mess the whole functionality

*2023-04-29, version 2.14.2*

Worst is that the card usage becomes almost impossible and straining when app doesn’t work. Especially if out of Tz.

### 1/5 — Not working

*2023-02-26, version 2.13.4*

App keep saying it can’t verify my phone. No VPN active, mobile data on, no wifi, but still the same.

### 1/5 — Missing M-PESA statement features

*2022-09-21*

Greetings,
Congratulations for eventually updating your M-PESA app to accommodate at least one year statement feature after writing to you about this last year, however, for more improvement I have noted some things in the statement document that need to be amended to enhance easy financial report analysis, these include but are not limited to the following;

1. Debit and Credit entry should not be placed on the same column.
2. Total Credit (Payment IN) and Total Debits(Payment Out) for the period requested should be indicated at the end of the statement.
3. Closing balance for the period requested should be indicated at the end of the statement.
4. For the funds received or transferred the app should have a field where sender can narrate the purpose of the transaction.

Regards
Manyika

## Most praised reviews (10 highest-rated)

### 5/5 — Great way to ease transactions

*2026-08-06*

Great app, it makes everything easy but you have to sort out interactions with local banks.

### 5/5 — Mr.

*2026-07-23, version 2.23.8*

Convenience

### 5/5 — Mr

*2026-07-20, version 2.23.8*

Nice App
Smooth

### 5/5 — ✅

*2026-07-13, version 2.23.8*

✅

### 5/5 — Mr Adamson Mwakikunga

*2026-07-11, version 2.23.8*

To improve service

### 5/5 — Raha

*2026-07-10, version 2.23.8*

Good for the month

### 5/5 — Me

*2026-07-04, version 2.23.8*

Fantastic

### 5/5 — Service

*2026-06-30, version 2.23.8*

Sending service is great

### 5/5 — SSS

*2026-06-29, version 2.23.8*

Outstanding service.

### 5/5 — Mrs

*2026-06-25, version 2.23.7*

Excellent

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*
