# M1 Prepaid — user reviews > 78 indexed App Store user reviews of M1 Prepaid by M1 Limited, rated 1.70/5 from 15 ratings. - Source: https://appshunter.io/ios/app/m1-prepaid/id1312731685/reviews - App overview in markdown: https://appshunter.io/ios/app/m1-prepaid/id1312731685.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 10 ## Newest reviews (18 of 78) ### 2/5 — Unable to Update *2026-02-02, version 6.2.0* I’m unable to update the app even after restarting my phone, please solve this as soon as possible. Thank you. ### 2/5 — Please update the bug *2024-05-22, version 6.0.1* Recently the balance is always shown as 0 on the main screen. It doesn’t show expiry date anymore. The user has to re-login to the App to check. But it will be 0 again on the 2nd day. ### 1/5 — Always required OTP on log in *2024-04-29, version 6.0.0* After update. Its requiring OTP every log in. Its annoying ### 1/5 — bad update *2024-04-28, version 6.0.0* please change back to the old update the new update is confusing ### 1/5 — Very bad - doesn’t work *2024-04-22, version 6.0.0* The page says “language error” and can’t load anything. Can’t top up credit or do anything. If it doesn’t get solve quickly I will just stop using M1. It’s pity because the old apps was just fine. What have you done??!! ### 1/5 — Can’t open app *2024-04-19, version 6.0.0* App auto close. Can’t open at all ### 1/5 — It’s like a downgraded app *2024-04-18, version 6.0.0* The previous version was better. I could see how much data left with the circle visual clearer in a glance, rather than a bar. And everything seems to be in an “individual” page rather than we could see everything at one go. This new versions requires more tapping/swiping which is annoying. Also each time I want to check my balances, it logs me out and have to request for OTP, which I had to for like 3 times a day. So unnecessary! I don’t understand why you need to fix it when it wasn’t broken 🙄🙄🙄 ### 1/5 — New UI is for kids *2024-04-17, version 6.0.0* The new UI displays increases my number of taps to navigate around the app. Sure it has better eyecandies but more clunky ### 3/5 — Please add the usage percentage *2024-04-16, version 6.0.0* Please keep the older app version screen interface that allow us to see our Main balance as well as data usage percentage like “80% data used” or “20% data remaining” in 1 screen without needing to scroll or click. Otherwise, please advise how do I reverse my app version to the past version where I am very happy and have no issue at all and the screen remains and not subjected to login or logout. Another thing is current version keeps auto-log me out. And in order to see my main balance and data balance, I have to login again and again. Sometimes waiting for OTP which is not immediate. It is really frustrating. ### 1/5 — Unable to use now *2024-04-16, version 5.3.0* New version is not friendly to old iphones that cannot upgrade to iOS 14. ### 1/5 — Top-up Fail! *2024-03-08, version 5.3.0* This app failed me many times. Rubbish app! ### 1/5 — Worst App ever *2024-01-06, version 5.3.0* worst APP ever. Deduct my main balance without any reason ### 1/5 — Cannot top up *2023-10-09, version 5.1.0* When I needs to top up ,but in the payment time it automatic close ,pls update your system ### 1/5 — Doesn’t work on iOS 17 *2023-10-09, version 5.1.0* Can’t topup now! App just closes after selecting eNETS dropdown! ### 2/5 — Software bug needs to be fixed as the app auto quits when trying to reload *2023-10-08, version 5.1.0* This has been a terrible experience when the app crashes and quits itself when i try to enter expiry date for bank card while topping up the main balance. Please get it fixed ASAP. Tried with another smartphone and issue remained. ### 1/5 — Not as advertised *2023-09-30, version 5.1.0* Bought a 30 day 100gb tourist SIM card in Singapore with roaming available in Indonesia, Malaysia, Taiwan, etc. The SIM card was great in Singapore but is not working properly in Bali. I have roaming on but it will not connect to network to allow me to use data. Actually it briefly connects to 4g network once in awhile so I know everything is set up properly but just won’t stay connected to a network. It shows I have full bars but doesn’t work, but periodically the 4g icon pops up indicating it is connected and I receive all my alerts and messages, and then it cuts off again a minute later. Absolutely awful and a waste. ### 1/5 — Useless *2023-09-27* What’s the point of buying a prepaid M1 card at 7-11 if you have to take it to an M1 retail store to activate it?! M1 wasted 4 hours of my time. **Developer response:** For Prepaid SIM $14, $15, $25, Tourist SIM $12 and $30 bought from 7-Eleven and Cheers, please proceed to perform Self Registration through our website : https://prepaidselfreg.m1.com.sg/ For countries not listed on Prepaid Registration site, customers will need to walk in to our M1 Shop (Bugis, IMM and Peranakan Place) during the following operating hours to register: Mon - Fri: 2pm - 9pm / Sat & Sun: 12pm - 9pm for registration assistance. We hope this helps - Sam ### 2/5 — 没有办法充值？？ *2023-09-27* iPhone14plus 16.01 充值话费页面卡住 在输入信息的时候 页面丢失 请修复 **Developer response:** Thank you for dropping by, tolywu! Our digital platforms are currently supported by English medium at the moment. You may want to re-type your enquiry in English or alternatively, please contact our Prepaid Hotline anytime between 9 a.m. and 9 p.m. daily at 1800 843 8288 for further assistance - Sam ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammed *2026-05-07* M1 is a scam. I had a sim, which was expiring, so I topped it up on the app by buying a 1-month top up (which I paid for and it showed). However, when my original month ended, it ceased my service of the sim. When trying to log back into the app, it didn’t let me because my sim is now inactive despite just having bought a top up plan for 1 more month which said it was active. I was planning to buy M1 for my whole family, but after this, I’ll never use it again **Developer response:** Hi P1381ajdkay$;;)&-, we’re very sorry to hear about your experience and apologise for the inconvenience caused. Kindly reach out to our Prepaid Hotline at 1693 or +65 93651693 (overseas, roaming charges apply), from 9 a.m. to 9 p.m. daily, and we’ll be glad to assist you further on this. Thank you. – Sam ### 1/5 — Horrible and buggy *2025-09-30* Terrible app Worst people in the world **Developer response:** Hi ZZ1949, we’re truly sorry for the experience you’ve had. We're committed to improving and if there’s something specific we can address, kindly contact our Prepaid Hotline at 1693 / +65 93651693 if you are calling from overseas (roaming charges apply) anytime from 9 a.m. to 9 p.m. daily. Thank you - Sam ### 1/5 — Scam, Don’t Use *2025-09-16, version 6.0.10* Erased my phone number, staff at stores are useless, poor customer service ### 1/5 — Forced updates, and scam-level prepaid plans. *2025-03-31* At first, I considered M1 to be a decent service, but after losing $8 to them in their latest promo deal, and nothing to show for it… I’ve quickly learned that the whole deal is a load of garbage. That seems to be a common thing though. Poorly regulated businesses in general in this part of the world are quite prevalent. This one is no exception. At least I don’t have to deal with such a high level of incompetence in the USA. best of all, their support is non-existent, and there are no methods for requesting compensation for their errors. Perhaps I should get the embassy involved instead. I may have a better chance of them getting things right on my end. **Developer response:** Hi iL24D, thank you for higlighting this to us and sorry to hear of your experience. Should you require any assistance, kindly contact our Prepaid Hotline at 1693 / +65 93651693 if you are calling from overseas (roaming charges apply) anytime from 9 a.m. to 9 p.m. daily. Thank you - Sam ### 1/5 — worst telco *2024-11-30, version 6.0.6* Not only is the worst telco network company of all 3, even the topup for prepaid card response is so damn FXXXing slow, nearly got double-charge for that…👎👎👎 ### 1/5 — bug issues 😐 *2024-06-09, version 6.0.3* Firstly, my expiry date shown for my local data pack is 23 Feb 2024 which is inaccurate. It is supposed to show 9 June 2024 as according to my previous purchase (bought new data pack on 8May so 30 days later will be 9June). However i’m still able to use data, just i need to calculate the expiry date on my own now. Secondly, usage of data remains the same since 2-3 weeks ago? How is that possible when my mobile data is always on and i’m always on my phone too. Thirdly, i have stopped receiving notifications from m1 about my data is expiring soon. Even if i received, the message has bugs and it doesn’t tell me the date and time of expiry. All the messages i get from m1 now are about promo packs so basically advertising their products, but the necessary sms they do not send them anymore. ### 1/5 — Login everytime to use the app *2024-05-23, version 6.0.3* Since the update and renewed UI, everytime I've to use the app, need to login with OTP. There's no place to login with face id. Only happens with prepaid app, the My M1+ app is still ok. This is surely not expected. ### 1/5 — No auto login *2024-05-16, version 6.0.1* Apps keep asking to login again and again. Very annoying. ### 1/5 — OTP every time I open the app *2024-05-03, version 6.0.0* Since the last time M1 updated its UI the app requires OTP EVERY SINGLE TIME I open it. Unlike the older version where I only need to log in once and it stays logged in for good. Update or Downgrade? ### 1/5 — Cannot use *2024-05-03, version 6.0.0* It is empty in top-up interface in the updated version. I cannot top up anymore ## Most praised reviews (10 highest-rated) ### 5/5 — Pleasantly surprised. *2025-12-26, version 6.1.1* I received a Christmas present of additional 500 GB when I made a data top up. 🥳🤗. Merry Christmas and Happy new year. ### 5/5 — Better than before~ *2024-06-25, version 6.0.3* despite having many bugs and issues on the early phase of the new UI apps. the developer works hard to solve all the problems, and is now an apps better than the old one. with the saved card info, topping up is way more faster now. its great! ### 5/5 — Good App *2020-12-14, version 4.5.0* Loving it ### 5/5 — Blank page *2020-05-05, version 4.4.0* It was all fine until yesterday... all I see now is just a blank white page. Please help ### 5/5 — To add widgets function *2019-02-06, version 2.1* Useful application but need to open application when want to see balance price, data & promotion. Suggestion for adding at widget for seeing balance price, data & promotion then we can easily know for our balances. Another one is notification, current version was not supporting for notifications for users! Thanks & Keep it up M1 💪🏼⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Helpful app! *2018-01-09, version 1.1* Very useful app! Great for tracking my Prepaid balances. ### 5/5 — Awesome *2017-12-12, version 1.0* the app is useful 👍 ### 4/5 — Can’t put otp *2023-07-31, version 5.1.0* Why iPhone x can’t use this app. After get otp the app page blank. Can’t put otp for access.pls solve this issue 🙏🏽 ### 4/5 — Unicorn_for_days *2018-12-12, version 2.0* Love the simplicity. Could be better without having to go thru all the tabs. The back button is not working on iPhone XS/Max cos the UI is not optimised ### 4/5 — Simplicity wins here *2018-09-17, version 2.0* As complicated as Prepaid options can get, this app makes M1 Prepaid options look so simple, the webpage designers can get cues from here. If only i could change one thing it would be to further consolidate the Balance page, without tabs. Cheers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*