# M1 Touch Cloud — user reviews > 17 indexed App Store user reviews of M1 Touch Cloud by PlanetM1 Cloud Pty Ltd, rated 3.80/5 from 11 ratings. - Source: https://appshunter.io/ios/app/m1-touch-cloud/id1449350123/reviews - App overview in markdown: https://appshunter.io/ios/app/m1-touch-cloud/id1449350123.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to be great! *2025-08-10* Update: use m1 elk homebridge and never pay for this app again. Same features, except actual customization. Maybe one day this app with be improved and notification won’t be delayed, until then this app is a PASS. 2 years ago notifications were instantaneous, now they’re so delayed it’s use case is useless. This will be the last year I use this app/ELk if improvements aren’t made. Despite what you may say, this is not an apple or google issue, this is due to the company being penny wise and pound foolish. ### 1/5 — Used to be great! *2024-11-06* 2 years ago notifications were instantaneous, now they’re so delayed it’s use case is useless. This will be the last year I use this app/ELk if improvements aren’t made. Despite what you may say, this is not an apple or google issue, this is due to the company being penny wise and pound foolish. ### 1/5 — App unreliable *2020-04-01* Fails to arm when we need it. Giving errors that we cannot decode about our IOS system **Developer response:** Hi, are you able to email me at support@droidsoft.net and happy to help you get it working. You most likely have a setting wrong somewhere. ### 1/5 — Support needed *2019-12-17* Please send me an email address to contact you for account creation support. **Developer response:** Hi, you can contact us at support@droidsoft.net Keep in mind we are based in Australia so there might be a slight time delay in getting back to you but will aim to reply as soon as possible. ### 2/5 — Buggy *2021-02-17* Still rough and some basic functions don’t work properly. **Developer response:** Hi, Are you able to email support@planetm1.net so we can find out more information in regards to the issues you have I can help address the issue you have. ### 4/5 — Output 3 *2021-05-10* Please add output #3 to the app, and faster login. **Developer response:** Hi, are you able to email support@planetm1.net so I can help check a few things with you. ### 4/5 — Update: everything works great so far *2019-08-21* Had a minor networking issue that I assumed was the app but was really a bad DNS address. App works as designed, i like the approach of using a cloud to do the remote services gives you a better option of service and functionality. I love the idea of phone notifications. Its 2.99 a month on the low end and 25$ for the yearly licensing. Compared to the other options on the market for ios this is the cheepest I've seen plus with this being a annual license comes the assumption that this will be updated and maintained which was something i was reading was an issue with the other apps in the marketplace. Id love to see some sort of IFTTT integration in the future or atleast the support from the cloud to and existing service in IFTTT **Developer response:** Hi, thanks for your feedback! ### 5/5 — Amazing Support *2024-11-16* The app works great with my Elk M1 Gold. The developer has always been responsive and helpful whenever I’ve had questions. I absolutely recommend this app. ### 5/5 — Excellent Elk M1 App *2022-10-28, version 1.0.21* Works great! Push alerts, no port forwarding. Good support from the developer as well. ### 5/5 — Awesome *2022-04-17, version 1.0.20* This is probably the best app to control your ELK M1 system. Very easy to use with loads of features. ## Most praised reviews (7 highest-rated) ### 5/5 — Brilliant *2021-07-27* Much easier to setup comparing to other M1 apps. Super responsive tech support as well. Thank you ### 5/5 — No brained, get this! *2021-04-19* So simple to setup and works every time. I use AT&T which doesn’t allow DDNS, so without shelling out big $ for static up, there’s no way to connect to the M1 at home...until now. A Huge thanks to Aaron for this! **Developer response:** Hi, thanks for your 5 star feedback! ### 5/5 — Finally!! *2021-02-01, version 1.0.17* Finally an app with no port forwarding that will allow me to use multiple devices without messing each other up. A special thanks to the developer. I’ve been waiting for this a long time. Very easy to set up and use. ### 5/5 — Fantastic! *2020-10-26* Great app and great support! I no longer have to worry about port forwarding. ### 5/5 — Am I dreaming or is this Christmas *2019-12-19* After ten years of frustration tracking WAN IP changes, wiped port forwarding settings in firewalls and eKeypad confusion we finally a remote access App that will keep our customers happy and our techs sane. I recommend this app. Support has been exceptional. Thank You AK! **Developer response:** Hi, thanks for your 5 star feedback! Glade you like the app, and always happy to help when I can. ### 5/5 — SimpleThingsAreGood *2019-11-14* APP does what it says. Loads fairly quick, simple and clean interface. I had a few problems with the install which were resolved quick by tech support. Keep up the good work guys. **Developer response:** Thank you for your 5-star review! ### 5/5 — Pro Installer *2019-10-08* Really nice remote app for the Elk M1 panel. Found it easy to setup. Being cloud based it connects quickly with the M1 panel and M1XEP Ethernet adapter without need of a public static IP address or DDNS service. As a pro installer I like not having to setup or maintain any special options in the customer router. My customers can download and set this up themselves. I just have to issue them a one-time cloud id code. The monthly cloud fee is collected by the app developer as an in app purchase directly from the customer. So I don’t have to bill my customer or be responsible for deactivating the service if they forget or should decide to stop paying the fee. Seems to be an ideal mobile app. No issues so far. **Developer response:** Hi, Thanks for your 5 Star feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*