# M42Mobile

> Mobile IT service management for accessing catalogs, tickets, and company information. (iPhone/iPad app by Matrix42 GmbH.)

- Source: https://appshunter.io/ios/app/m42mobile/id703369512 (this page in markdown: same URL + `.md`)
- Developer: [Matrix42 GmbH](https://appshunter.io/developer/430536900)
- Category: Business
- Price: Free
- Rating: 4.00/5 from 2 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 84 MB
- Languages: English, French, German
- Released: 2013-10-16
- Data updated: 2026-07-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/m42mobile/id703369512/reviews.md

## What is M42Mobile?

The Matrix42 App delivers the power of Matrix42 Workspace Management at your users' fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their iOS devices. 
In addition to that, incident managers can now work solely on their iPads in order to create, work on, and close incidents. Beautiful Dashboards, showing the latest open Incidents as well as the latest Services and employees, and even your company’s Facebook and Twitter news, accompany all this.


Key Features

Mobile Service Desk: 
Browse the Knowledgebase, create new tickets, track progress, view all open tickets and rate service quality.

Mobile Service Catalog: 
Browse all available services, get mobile access to your workspace, track and approve open orders and provide transparency into all service-related costs and dependencies.

Mobile Incident Management:
Create, work on, and close Incidents. Have a mobile Dashboard focusing on the most important KPIs like users with the most open incidents or incidents opened within the last 24 hours. 

Company News:
Get the latest company news and announcements delivered to your iPad, including social media streams from your Facebook and Twitter accounts.

Company Address Book: 
Search the company address book and save contacts to your local address book.

Mobile Content Management:
Browse, edit and save documents from sources provided by your company.


Main Benefits:
• Deliver outstanding and convenient service to mobile users
• Improve user perception of IT as responsive, service-oriented and cutting edge
• Keep mobile users informed and in touch, wherever they may be
• Reduce user downtime through faster, more convenient reporting of incidents
• Provide a powerful Mobile Incident Management for your Help Desk
• Intuitive design, making it easy for users to request and track services
• Ability for Managers to approve orders on the go
• Tightly integrated with the rest of the Matrix42 WPM solutions

About Matrix42
Matrix42 is the leading supplier for Workspace Management solutions. Matrix42 Workspace Management enables the seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization, Mobile Device Management and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time.

## Key features

- Mobile Service Desk
- Service Catalog access
- Incident Management
- Company News feed
- Address Book search
- Document management

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/m42mobile/id703369512/reviews.md

### 3/5 — Mobile but slow

*2019-11-11, version 3.5.7*

So slow loading ticket data. I know this is due to server.

### 5/5 — Improvements everywhere

*2016-07-03, version 3.3.0*

I am the head of the IT Department of a mid sized company and this mobile version of our Service Management platform really makes us look good. For about 4 years now there is continous improvement everywhere. I like it.

## Frequently asked questions about M42Mobile

### What is M42Mobile?

M42Mobile provides mobile access to Matrix42 Workspace Management features, allowing users to manage IT services, tickets, and company information from their devices.

### Is M42Mobile free to use?

Yes, M42Mobile is available for free. It is designed to integrate with existing Matrix42 Workspace Management solutions.

### What devices does M42Mobile support?

M42Mobile is compatible with iPhone, iPad, and iPod devices. It also has support for Apple Watch.

### How often is M42Mobile updated?

The latest version of M42Mobile is 3.5.10, which was last updated on May 5, 2021. Update frequency can vary based on development cycles.

### What are the main benefits of using M42Mobile?

Key benefits include delivering convenient IT services, improving user perception of IT, keeping users informed, reducing downtime, and providing mobile incident management.

### Can incident managers use M42Mobile?

Yes, incident managers can use M42Mobile on their iPads to create, work on, and close incidents, with dedicated dashboards for key performance indicators.

### Does M42Mobile offer offline functionality?

The description does not specify offline functionality. It is designed for anytime and anywhere access, implying an active internet connection is likely required.

### What is the age rating for M42Mobile?

M42Mobile has an age rating of 4+, making it suitable for a wide range of users.

## Version history (last 1 release)

### 3.5.10 — 2021-05-05

Bug fixes

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## More apps by Matrix42 GmbH

- [Matrix42 Companion](https://appshunter.io/ios/app/matrix42-companion/id957264998)
- [Matrix42 Documents](https://appshunter.io/ios/app/matrix42-documents/id1417927562)
- [Matrix42 Secure Container](https://appshunter.io/ios/app/matrix42-secure-container/id1437368721)
- [Matrix42 Approvals](https://appshunter.io/ios/app/matrix42-approvals/id1471993729)

All apps by Matrix42 GmbH: https://appshunter.io/developer/430536900

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-01.*