# Macatawa Bank Mobile Banking — user reviews > 110 indexed App Store user reviews of Macatawa Bank Mobile Banking by Macatawa Bank Corporation, rated 4.60/5 from 825 ratings. - Source: https://appshunter.io/ios/app/macatawa-bank-mobile-banking/id917765779/reviews - App overview in markdown: https://appshunter.io/ios/app/macatawa-bank-mobile-banking/id917765779.md - Rating breakdown: 5★ 668 · 4★ 74 · 3★ 28 · 2★ 20 · 1★ 35 ## What do users think of Macatawa Bank Mobile Banking? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Straightforward and intuitive - 🔒 Secure banking experience - 💡 Convenient mobile access - 👍 User-friendly layout - 👍 Excellent customer service - 👍 Reliable and fast performance **Cons** - 🐛 Occasional crashes or freezes - 🕰️ Slow bill pay processing times - 🔍 Difficulty navigating multiple accounts - 🚫 Limited features compared to other banking apps **Commonly reported bugs** - Login screen sometimes freezes - App crashes when trying to access certain features **Most requested features** - Add ability to send money directly to other bank accounts - Improve bill pay experience with better visibility of pending payments - Introduce a quick balance check option without full login ## Newest reviews (17 of 110) ### 5/5 — Good App *2025-01-27, version 7.1.5911* A decent app for banking. ### 5/5 — Macatawa mobile banking *2025-01-24* Macatawa mobile app is very easy to use without complications. Great to check accounts, mobile deposits, make payments and transfer money as needed. ### 5/5 — Pfc *2025-01-21, version 7.1.5911* ** ### 5/5 — App *2025-01-18, version 7.1.5911* I appreciate how easy and accessible the app makes my online banking. ### 5/5 — Easy access *2025-01-15, version 7.1.5911* Very easy to see my banking activity. ### 5/5 — David Morin *2025-01-14* Love your app !! It is so easy to maneuver and gives you the ease to look at your transactions with the touch of your screen. Please don’t change a thing !! No matter what the so called experts tell you, change is not always necessary. There’s an old adage that says: “ If it ain’t broke, don’t fix it “ **Developer response:** Thanks for downloading and your feedback. ### 5/5 — Great app *2025-01-14, version 7.1.5911* This app works great for my needs! Love the memo space when I transfer between my accounts! ### 5/5 — Great app! *2025-01-13, version 7.1.5911* Easy to use and most information is available for viewing. ### 5/5 — Mobile banking app *2025-01-09, version 7.1.5911* I like it. Haven’t used all the features but like what I have used. ### 5/5 — Best banking App *2025-01-08, version 7.0.5911* I have used the Macatawa Banking App for years now and compared to the other bank app I use this one is absolutely the best!! ### 5/5 — Douglas Macatawa *2025-01-06, version 7.0.5911* Fabulous customer service ### 5/5 — Excellent app! *2025-01-02, version 7.0.5911* So easy to navigate! ### 5/5 — Macatawa App *2025-01-01, version 7.0.5911* Really works well with no hiccups. ### 5/5 — Macatawa Bank *2025-01-01, version 7.0.5911* Macatawa Bank is awesome ### 5/5 — Nice app *2024-12-31, version 7.0.5911* Easy to use and understand. ### 5/5 — Mobile banking app *2024-12-23, version 7.0.5911* Very useful. ### 5/5 — Maquder *2024-12-22, version 7.0.5911* Shindegual ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow and crashes often *2025-03-20, version 7.1.5911* App does not work as well as other banking apps. It crashes a lot and does not offer useful features. ### 1/5 — go with a different bank *2024-09-28* The mobile experience with this bank is honestly so frustrating and annoying that I do not even enjoy banking with Macatawa. I’ve been with them for almost 15 years and it’s to the point where I am going to switch. Their app is archaic they refuse to update to the same standards as every other bank. logging in is annoying and takes a full 90 seconds to authenticate for no reason, the app is extremely glitchy and is always down and to do anything you have to call customer service when they’re open. They have no actual customer service on the app like every other banking service. They need to get the 21st-century. don’t even bother responding to this comment telling me to call you because you know in our completely aware of the issues with this app, fix it stop telling us to call you. The shortcomings of this bank are honestly beyond embarrassing. ### 1/5 — Always problems *2021-07-19, version 5.0.5705* I have another bank account which I used thumbprint before and now facial ID on my phones. Macatawa always has unexpected problems, the facial ID isn’t working now and I’ve had to change my password so many times. My other bank account which is a well known big bank, I never run into this. It’s a pain. **Developer response:** We are sorry to hear you are not satisfied with your experience with facial ID. If you change your password your face ID will try to log you in with your old credentials. You'll need to sign in with the new credentials to correct the face ID login process. Please contact our Customer Experience Team if you continue to experience issues at 877-820-2265. ### 2/5 — App *2025-02-11, version 7.1.5911* There should be when you make a payment though the bill payment it should be taken out right away instead of waiting for the checks to come back that would stop over drawing the accounts ### 2/5 — Log-In needs streamlining *2023-01-02, version 6.0.5724* The App itself is not bad but the login process still needs improvement. iOS requires finding your password in keychain rather than using Face ID directly. They should be using the full capability of the OS to make the user experience as good as possible. ### 2/5 — Missing key feature *2022-06-17* Just opened new accounts and found out this app has no way to track a check against pending so your available balance does not include the outstanding check. This is very important for online banking, and it is almost like they want overdraft fees… I did reach out to customer service and they confirmed their app does not have this important feature. I let them know I will be cancelling my accounts. **Developer response:** If you are referencing actual written checks, then you are correct, we have no way of knowing what checks have been written until they are sent to us to clear. If you are referencing Bill Pay, the money comes out of your account on the payment date you have selected, it is not a pending transaction until then. If you have additional questions, please call 877-820-2265. ### 2/5 — Slow! *2021-04-08* They changed their transfer system to Bill pay which is a huge mistake. I hate waiting 2 weeks for a simple bank transfer. It takes at least a week for the transaction to get accepted and then it has to go through a slow Ach which is taking forever too. I’m considering switching banks as all my money is unavailable now that it has to get tied up for a whole pay period. Ridiculous. Update. They don’t tell you to use their main website to transfer under Bill pay. It’s still slower, but it’s 4-5 days verses 2 weeks. **Developer response:** We are sorry to hear you are frustrated with your experience. Please reach out to our Customer Experience Team at (877) 820-2265. We have methods for external transfers that are quicker than this. ### 2/5 — Old app was better *2021-03-25, version 5.0.5700* Used to get updated information on balance alerts as soon as it happened. Now it’s just in the morning. Maybe there’s a setting for this but I can’t find one. I need to know as soon as it goes in the red not when it’s too late. ### 3/5 — This app needs some work *2024-12-22, version 7.0.5911* This app is not easy to use . When you use bill pay the time it takes for the bank cut a check and send it out is up to 9 day. It’s hard to move around and see what is bills you have out waiting to be payed. You can’t send money to a persons bank account from this bank even if you have the information for it . I have not found a away to do it. If you have multiple accounts with the same company you can’t see the different account numbers, you have entered and what account number you are trying paying. There is no easy way to add messages to your check if you want need to add the reference numbers, or PO number for the check. ### 3/5 — This app needs some work *2024-04-10* This app is not so easy to use . When you use bill pay the time a check is cut and sent is up to 9 day. It’s hard to move around and see what is bills you have out waiting to be payed. You can’t send money to a persons bank account from this bank to an other bank even if you have the information for it . I have not found a away to do it. If you have multiple accounts with the same company you can’t see the different account numbers you have entered and what account number you are trying paying. There is no easy way to add messages t your check if you want t add the reference number from a bill t it. **Developer response:** Sorry to hear things are not going as smooth as we prefer! Could you please call our Customer Experience Team at +18778202265 with more details of your issues? We'd love to help you troubleshoot. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2025-03-30, version 7.1.5911* This is arguably one of the safest and easiest Apps to use. ### 5/5 — Sweetness *2025-03-27, version 7.1.5911* Better than ever! ### 5/5 — Love my hometown bank! *2025-03-26* The best service! I do all my banking online…and the app is easy to understand even for an old (70yo) like me…with a little help from son…and customer chat is just a click away. Love it! **Developer response:** This makes us happy to read this. Thank you for your review and for choosing Macatawa Bank! ### 5/5 — Nice app *2025-03-25, version 7.1.5911* I like having my banking needs on my phone and so easily accessed. Intuitive lay out. Works well even with multiple accounts. ### 5/5 — Easy to use! *2025-02-24, version 7.1.5911* I appreciate the simplicity of this app. It’s easy to organize all your financials’s in one place. Very well designed. ### 5/5 — Macatawa bank *2025-02-21, version 7.1.5911* Great Ap! ### 5/5 — Excellent! *2025-02-17, version 7.1.5911* Excellent app that provides all banking services. Thank you for the user friendliness! ### 5/5 — Great *2025-02-17, version 7.1.5911* Easy use ### 5/5 — Great App for Seniors !! *2025-02-13, version 7.1.5911* Extremely user friendly. Convenient and fast. ### 5/5 — Review *2025-02-01* Easy to navigate and very straight forward. It’s helpful to be able to see balances and and transactions daily from my phone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*