# Maccaron skincare shopping — user reviews > 61 indexed App Store user reviews of Maccaron skincare shopping by MACCARON INDIA PRIVATE LIMITED, rated 4.40/5 from 105 ratings. - Source: https://appshunter.io/ios/app/maccaron-skincare-shopping/id1545087223/reviews - App overview in markdown: https://appshunter.io/ios/app/maccaron-skincare-shopping/id1545087223.md - Rating breakdown: 5★ 73 · 4★ 20 · 3★ 4 · 2★ 2 · 1★ 6 ## Newest reviews (17 of 61) ### 4/5 — Glitch *2025-07-17, version 3.66.0* I’ve been using Maccaron since months now and I really love the app. I can find all the k-beauty products I need. Even though the delivery time is a bit late, I’m fine with it. I really love Maccaron! But for the past few days, my app is not working. There’s only a banner visible in the home page and nothing else even though my network is fine. Please look into it properly. I even sent a message with the screenshot and screen recording of the glitch but there’s no response in my gmail. I really need it fixed asap. ### 3/5 — Insincere *2025-05-15* I’ve ordered quite a few products from the app. And so far they’ve delivered without any issues. However, on one occasion I received an incomplete order. I emailed them saying a product is missing and sent them the proof (receipts and everything). And what came next literally boiled my brains!!! This son of gun app mailed me back saying they’ve done their “quality checks” and sent everything. So I’m here thinking woah I didn’t know I was getting dressed up nice today to be called a liar?! Not even my toxic ex behaved that way. An apology or feasible options offered would be a good way to go . But man the lack of sensibility on this app has me sympathising with it. I liked this app once, loved it most times but now…it’s wedged between my buttcheeks. **Developer response:** Hi, we're truly sorry to hear about your experience we never intend to make our customers feel unheard or disrespected. We understand how frustrating this must. We'd like to recheck the case on priority. Please email us again at support@maccaron.in with your order details so we can resolve this the right way. Love, Team Maccaron ❤️ ### 4/5 — Best for Korean skin care *2025-04-25, version 3.58.0* One of the best and authentic app for skin care purchase. The price and everything is so affordable because of the off. Still gave 4 star because the MSG products takes so long to come. I understand that it’s coming from abroad but still please Maccaron just work on that and also the customer support service needs to be more since customers are many. Just that, hope Maccaron will work on that. And please bring La roche brand in India 😭 ### 1/5 — This app is scam *2025-04-16, version 3.57.3* I’m actually a regular customer of maccaron but what they did to me this time was unforgivable… I ordered Cosrx 6peptides serum but they have sent me Cosrx centella blemis cream and my payment was for cosrx 6 peptides serum and moreover there is no contact number and no option for exchange and return but I have send mail to their support customer mail and after giving all the proofs I haven’t received any resolve solution for my problem.. I have send lots of email to get nothing in response… I fell they are also scamming us.. we trusted Maccaron so much but it’s high time to alert all my friends and leave Maccaron. if the maccaron team is seeing this feedback don’t reply as sorry just reach put to solve my issue Thank you. ### 1/5 — Not professional app worst app ever *2025-04-02, version 3.57.0* Last month I downloaded this app to order some skincare I have ordered product I received it I came. Throu Age r boost pro it’s machine for to use skincare good for ageing I got 65% Ioff first I hesitated to order why iam getting this much discount but when I received I was happy I used it it was amazing gadget but when I tried to put on charging machine is not fully charging then I came to know this app gives lot of discount s because they sell diffect products for lot of discounts to get rid of it not when try to reach customer care they don’t have one and I have mailed them 1000 s of mails they don’t reply worst app ever I don’t how I phone is also recommended them ### 1/5 — Disappointed *2025-03-27, version 3.55.1* I placed several orders for beauty products through this app and completed all the necessary payments and formalities. However, my orders remained in "processing" status for over a week. A 2/3 weeks later, they were suddenly cancelled on their own without any prior warning or explanation. To make matters worse, the refund process also took an extended amount of time. I had been waiting eagerly for the products, but instead of receiving any updates, the orders were cancelled without notice. I would have preferred to wait for the products, even if it took a little longer, but the lack of communication and the unexpected cancellations were frustrating. This experience has definitely left me with doubts about using the app again. ### 1/5 — Delivery took forever *2025-03-13* This app used to be one of the best for skincare products, but it has become the worst when it comes to delivery. Despite offering additional discounts for prepaid orders on exclusive products, they consistently fail to dispatch them, which seems to be a tactic just to attract more customers. Meanwhile, they manage to deliver cash-on-delivery (COD) orders on time. Today marks the 24th day since I placed my order, and it’s still stuck on "processing." This is the fourth time I’ve faced the same situation. My strong advice is to place orders using COD if you want timely delivery. If you opt for a prepaid order to take advantage of the discount, be prepared for an endless wait for dispatch. Whenever I reach out to their customer support via email, I get the same excuse: they claim to be overwhelmed with order volume, promising to dispatch my order soon—but they never follow through. It's clear that their delivery system is unreliable, and improvements are desperately needed. **Developer response:** Hi, we truly regret the repeated inconvenience caused and completely understand your frustration. We’re working hard to streamline our delivery process, especially for prepaid and exclusive product orders. Your feedback is extremely valuable, and we’re actively working on improving dispatch timelines and communication. Please share your order number at support@maccaron.in so we can look into this and resolve it on priority. Thank you for your continued patience. Love, Team Maccaron ❤️ ### 1/5 — Worst Application *2025-03-10, version 3.55.1* I had placed an order on 23rd feb which is still not delivered. I had no options to contact customer care instead of mailing them as they don’t have customer care no. Even on emails they don’t respond quickly. I ordered 3 items out of which 1 got cancelled and this was done by Maccaron, I mean what kind of service do you guys provide. Firstly they made me wait for so long and still waiting continues and then my order gets cancelled for no reason. I have already paid for this and have got nothing in return it’s been 20 days now. Worst application I would never recommend this app. Totally disappointed ### 3/5 — Mixed feeling *2025-02-21* The discount and offers are great but there are no dispatch or any update on my active order till now and it has been more than a week so it is very concerning and stressing me out since I have already pre paid too. **Developer response:** Hi, thank you for your valuable feedback. We are really sorry for the delay in processing your order. Please share your order details by contacting us at support@maccaron.in and team will surely help you with resolution. Love, Team Maccaron ❤️ ### 1/5 — Review *2025-01-19* Please don’t waste your money here..you would see the price and you would be like the products are cheaper here..let me just go for them..and this is where they’re gonna scam you..it won’t just cost you your hard earned money..but also your time..I ordered a non mgs product from them and since the past 5 days it is showing that the product has been shipped..no further update..so I called the delivery partner..since maccaron doesn’t have a customer care number of it’s own..and they told me that the product was never handed over to them for shipment..and now I am fearing that my money has just gone in vain..these people don’t even have the decency to respond to the mails..So I would suggest don’t fall for there trap..order from nyka or tira or whatever..atleast they have some kind of transparency **Developer response:** Hi, sorry to see you disappointed. Currently, due to high order volume, the delay is being caused. Our team is trying the best to resolve this issue and arrange the delivery of the orders. Please allow us sometime and the order will be surely delivered to you. Further, our team is working diligently to address each and every inquiry as quickly as possible. We value your time and assure you that you will receive a response soon. Thank you for your patience and understanding. Love, Team Maccaron ❤️ ### 1/5 — worst app *2024-12-24* This app is really very bad , i ordered anua toner on oct 25th and now its dec 24th , i already pre paid for this order , i have sent them more then 20 mails , there is no customer support and they won’t even respond to mail,I still did not get my ordered item and there was no cash on delivery option also bcz it is an international shipping so i had to prepay, now im not even able to cancel and they r not even giving my money back and it’s been two months my order is also not getting delivered , there are no updates at allll, they just got money payed and disappeared , i read many comments with similar issue where they take money and won’t deliver the order , i have already sent them so many mails but there is no response to even one mail , im not evn able to track my order , WORSTTTTTT APPPPPP, this app should be banned **Developer response:** Hi, sorry to see you disappointed. We understand your frustration as the international shipping and customs clearance can sometimes take longer than expected due to various external factors beyond our control. Please allow us sometime and the order will be delivered to you at the earliest. Our team is working diligently to address each and every inquiry as quickly as possible. We value your time and assure you that you will receive a response soon. We appreciate your support and cooperation. Love, Team Maccaron ❤️ ### 3/5 — great deals *2024-11-21, version 3.46.1* maccaron is one of my fav to shop for korean skincare as it always has great deals and shipping never takes too long. i also think they have great customer service and i always feel welcomed when voicing my concerns to them. my only two complaints are that i wish there is a way to filter MGS products and non-MGS ones or just better filtering when shopping second, i dont get my points rewarded to me on time and this has happened to me multiple times that i had to get in contact with customer support. i hope these issues can be resolved and i will continue shopping on maccaron. keep up the good work im loving this app!❤️ ### 1/5 — Scam Alert. DON’T DOWNLOAD THIS APP! DON’T BUY FROM THIS APP. YOU’VE BEEN WARNED! *2024-11-10, version 3.45.0* I have just written umpteenth email to their customer support (yes they don’t have a customer support number) asking them to CANCEL my order and refund my money. They’ve stopped responding. I ordered worth more than 5k and their only response email I received till date said “stuck at customs”. I placed my order 3 months ago. And I have no tracking information, I have no clue whether I will receive the order, my refund or even a response to my email. If you’re reading any positive reviews here, they’re paid. These people are fraudulent. If you still don’t believe me, just google search “maccaron scam” and read about it on reddit. You will hear all similar stories. I lost my money to these scammers, please save yours. Im not going to recommend any other platform here coz im not advertising anyone. Only here speaking the truth. They don’t care about your money, trust and integrity. They will take money from you and sit on it, noway you can reach out to them. You have been warned! ### 1/5 — Very bad experience *2024-10-17, version 3.42.0* I used to shop from Maccaron and it was going well until my last purchase. I literally ordered one MGS product and they told me it’ll deliver it to me after a month. I patiently waited for my order to arrive then after a month I mailed the support team and asked for my order details and they said it’s stuck for custom clearance. Then I again mailed them and they said the same thing for 2 months and when I mailed again they stopped replying me and ignored my mails. Now they told me that my order has been cancelled and they’ll refund me within a week and it’s been a week and they still haven’t refund me my money. Literally so bad, so bad experience. I waited for two months and more already now why tf I have to wait for my own money just look at your system and refund me. ### 3/5 — Best korean products available *2024-10-03, version 3.40.0* Actually there are lots of negative comments for this site but when I ordered my product, I got it late but I received all products from the site. I have 10-15 products from this website. They resolve your query through email. MGS products I received in a month actually so there is no fraud in this site but they don’t have customer care number or quick response for the delay product that’s why there are lot of negative comments. You can trust them or buy from the site. ### 1/5 — Scammers *2024-09-24* Those who want to order from this app please let me clear you one thing… they don’t have any customer care number they are just giving you a so called mail id and if there is any order related issue you people can’t help it instead of sending lots and lots of mails. What they did to me is I have placed an order and it was prepaid the moment I paid them I got an email saying payment failed and I was shocked because from my account the money was deducted, I instantly sent them a mail attaching with a proof of my payment and they told me that they didn’t received it. I told them I have sent it in your business account in Gpay with the transaction Id and they were just saying they didn’t received it. So yaa my money was gone and I have complained about this to each and every portals whether it is gpay or NPCI or my bank branch. Let’s see if I get my money back and if not I will really make sure of file a complaint against them with Ministry of corporate affairs. **Developer response:** Hi, sorry to see you disappointed. We would like to inform you that if any transaction which is failed and no payment received on our payment gateway that needs to be reported directly to the bank from which the payment was made. If you still have not received the payment please feel free to contact us via email on support@maccaron.in and team will help you with resolution. Thank you for your understanding and cooperation. Love, Team Maccaron ❤️ ### 3/5 — Not so satisfied *2024-07-25, version 3.30.0* I have ordered many products from Maccaron the quality the delivery time everything is on top but I hate their customer service for cancelling orders and return or exchange orders because even after ordering there is no cancelling option and I have tried so many times to email them but it comes like that the address is not found and I also wanted to return a product but there is no response from Maccaron about cancelling the product or return or exchange please Maccaron focus on all these problems more and please bring a change or atleast there should be option of cancelling or return/exchange ## Most critical reviews (10 lowest-rated) ### 1/5 — Fake products *2026-08-13* When the Maccaron app was new, I had a very good experience and ordered TIRTIR cushion foundations from them several times. However, when I ordered last-to-last month, the product felt noticeably different—the fragrance was unusually strong, the cushion was hard instead of soft, and the TIRTIR logo on the cover started fading after just 1–2 uses, unlike the TIRTIR products I had purchased previously. When I finally complained, I was told that it was too late to raise the issue. I understand that I should have reported it earlier, but since it was a Buy One Get One Free offer, I had stopped using the product and was unsure how to raise a complaint. I later regretted not noticing the differences sooner. Customer service then asked me to provide a picture of the opened box and the barcode, which I had already discarded. This experience has taught me to record the entire unpackaging process whenever I receive an order. Overall, it was a very disappointing experience. Although Nykaa currently does not have the same offers, I prefer ordering from them because at least I know the products are genuine. **Developer response:** Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number or email ID using this link https://maccaron.in/en/account/customer-care/, and we promise to resolve this quickly. ### 1/5 — Worst customer support *2026-05-23* I used to love ordering from this app despite facing some issues time to time… but this time it’s too much. Its been more than two month since I ordered a moisturiser and there’s not a single update. I ordered in bulk and i got half of the items and half got canceled on its own without any calls from the delivery team or anyone. This app doesn’t have any customer support no. So the only way to reach out to them is through emails. And God knows how many emails I’ve already sent them, yet every time i just get the automated system mail “sorry for the inconvenience, our team is looking into the issue”. And at this point I’ve given up on the hopes of getting the product delivered… But if you’re still looking forward to order from this app it’s better if you do COD, so that if u get the item.. well and good, and if you don’t get the items, not your loss.. **Developer response:** Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly. ### 1/5 — Package not delivered and denied taking responsibility. *2026-03-24* I placed and order for the first time and i just got the last email about order being dispatched, I had went to my grandmas place for a few days and in between there were no delivery calls or anything as such. I live in a gated society where the delivery personnel needs approval to enter the premises and neither did i receive that. When I realised it’s been long I checked the app and it showed delivered 9 days ago, i checked at the reception no entry. I raised this concern over the email and guess what the support replies, we regret the inconvenience but since it’s been more than 5 days we can’t do anything about it. Like seriously, do you guys think we earn money for free, i purchased it from my hard earned money and you guys don’t even investigate where my parcel was even delivered or not delivered? Pathetic seriously never ordering again and whoever’s fault it was if you think there is no karma will see about that. **Developer response:** Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly. ### 1/5 — Total Letdown Customer Service *2025-11-26* I had one of the worst customer service experiences with this app. My order arrived in multiple packages without any clear information, and one item was missing. When I contacted support, all I received were bot-like, copy-paste responses asking for photos and videos—something impossible to provide when I didn’t even know which package would contain the missing item. Instead of helping, they kept repeating the same script and offered zero real assistance. As a customer, I shouldn’t have to predict issues or record videos in advance just to prove that something went wrong with their delivery process. I’m extremely disappointed with how unhelpful and robotic the support team is. The whole experience felt careless and frustrating. Please improve your customer support—it’s badly needed. **Developer response:** Hi, please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@maccaron.in, and we promise to get this resolved quickly. ### 1/5 — Missing product in a package. No accountability. *2025-11-11, version 3.78.0* My faith in this app has over the last few months gone from best to worse ever. While i ordered 2 products from this app with freebies, only one product was delivered with the freebies, although the bill was delivered for both the products along with the package! Ofcourse it is a prepaid package, so now who do i call for this callous service! Ofcourse there is no customer care number either. There is only email. You need to get my other product delivered to my address for which i have paid already. Figure it out and send my product to my address dude! ### 1/5 — Scam Alert!!! Damaged Product & No Response from Maccron Beauty *2025-05-20* I had a terrible experience ordering from the Maccron Beauty app. I bought a Peripera eyeshadow palette, and when it arrived, it was completely damaged. I immediately reached out with photo proof and asked for a refund or exchange. Instead of helping, they told me to contact their email support, which never replied. I even messaged 7–8 different Maccron Instagram accounts, and not a single one responded. The complete lack of responsibility and customer service is shocking. It’s unacceptable for a brand to ghost their customers after delivering a broken product. I’m warning others so they don’t fall for the same unprofessional service. If you still choose to buy from them, make sure to use cash on delivery—don’t trust them with your money. If they think staying silent will make this go away, they’re wrong. I won’t stop until this is resolved. Do better, Maccron Beauty. **Developer response:** Hi, We're extremely sorry for the experience you’ve had. This is not the service we aim to provide. If you've already mailed us at support@maccaron.in, kindly share your ticket ID here so we can escalate this for quicker action. Your feedback is important and helps us do better. Love, Team Maccaron ❤️ ### 1/5 — Excellent App for Practicing Patience and Losing Money! *2025-05-13, version 3.59.0* Absolutely terrible experience. I placed an order in April, and it’s been over a month with no delivery and no proper update. I’ve emailed the team multiple times and all I get is the same copy-paste response: “Sorry for the inconvenience.” No one seems to care or take responsibility. This level of customer service is beyond frustrating—it’s unacceptable. They’ve taken my money and disappeared. If you value your time, money, and peace of mind, do NOT order from this app. Save yourself the stress. This has been one of the worst online shopping experiences I’ve ever had. ### 1/5 — Wish to give 0 star *2025-05-01, version 3.58.0* It’s been 2 months I have placed my order even after multiple attempts of trying to reach the customer support I get only one reply that your order is in custom clearance. I couldn’t do anything but wait until forever. Please don’t waste your time ordering from this application when we already have other good and trustable platforms in the market. ### 1/5 — Bad delivery service *2025-04-28, version 3.58.0* It has been almost 2 months since I’ve ordered and I still haven’t received it. They don’t even have proper customer service, I have to contact them by email and I’m pretty sure it’s a bot which is replying because every reply is the same, that it’s stuck in the customs, it’s been going on for god know how long but I keep getting the same reply. They are saying I cannot even cancel it now cuz it’s already been shipped and since I paid for it I’m stuck with begging them to give me updates. They don’t give proper replies and when asked any details they don’t give any reply it’s always the same automated response, I’m genuinely fed up and I don’t even have any other option but to say this here cuz there isn’t anywhere else they are taking queries/feedback. ### 1/5 — Worst delivery and customer care services *2025-04-19, version 3.57.3* While the offerings on the app are great, the delivery system is so frustrating. Orders are stuck on processing for weeks if not months. Irrespective of how many times you reach out, there will be no response on email. Live chat is never available and they just dont have an option for call. Placed my order more than 3 weeks ago and its still stuck on processing. Have written to them multiple times. To no avail. Worst customer service ever. Will write to the consumer court if I dont get the PREPAID delivery asap. Users, please avoid this app. There’s other alternatives on the market that certainly dont do this. ## Most praised reviews (10 highest-rated) ### 5/5 — Scammed or if this is the process *2025-08-13, version 3.70.1* I just placed an order on my product under MGS n after asking my Adhaar and after being done they said they’ll send me a confirmation for the order and now when I enter there’s nothing on my ordered page nor the customer service is working and plus idk if this is a scam or not becuse I was recommend this app by my friends and now I feel like I’ve been scammed … (THIS IS TO INFORM YOU MACAROON APP SELLERS , if I find out I’ve been scammed n my money not returned trust me I’ll sue u at any cost ) 😕 ### 5/5 — Very good app *2024-11-11, version 3.45.0* So authentic ### 5/5 — My favourite app 😍🙌 *2024-09-23* I love love this app , it has a variety of Korean skincare not only the western popular ones but also brands like isoi or I’m from or round lab ( the actual products used the most in Korea ) , it also has some Chinese and Japanese products all of which are impossible to find in India . This app is really a blessing for people like me who want to use Asian skincare but not order from shady sites or pay for shipping. Now I know MGS products take months to arrive but I have got them on 2 months every time and had a pleasant experience ( they do state this in the beginning so it’s not like we don’t know ) also the regular ones takes 1 week max which is amazing . I have been using this app since it launched I guess and they keep bringing new stuff and have good deals plus their M.E event are such a great opportunity, I myself have won a giveaway so it’s not even a gimmick . Honestly it is genuinely a great app and if you don’t want the hassle of MGS products don’t worry they have a huge variety of non mgs products that are just unbelievable **Developer response:** Hi, Thank you for sharing your positive experience with us! Your kind words are truly appreciated, and it motivates us to continue providing excellent service. We are thrilled that you're happy with your experience. Happy shopping, and we look forward to serving you again! Love, Team Maccaron ❤️ ### 5/5 — Not working *2024-03-29, version 3.6.0* Usually it’s the best app for authentic k-beauty products and delivers on time and price range is pretty decent too … but right now it’s not working the app is just not loading anything and that’s not Wi-Fi or phone problem it’s there app… it just doesn’t work correctly while I have placed an order and I’m not able to track it down. It’s so frustrating. ### 5/5 — Delay in delivery *2024-03-03, version 3.2.1* I’ve been emailing but there is no response to my email,the service is very slow so it would be better if your services are a little faster so that customer’s don’t get bad reaction towards the app My order had a name with my nick name which doesn't match my Aadhaar card for KYC verification so I've been trying to contact but i got no reply I hope my message is seen so that i can reorder by cancelling ### 5/5 — My journey with maccaron *2024-02-22* First of I am glad to be able attend this program. I want to thank the team for inviting me for this amazing event . I got to meet new people learn new things from them also got to try the most amazing products I love all of it I got to try them and get to know more benefits of the product. I am daily shopper from maccaron and I love how they are very consistent with everything we also get k beauty products on the app its makes my life just easier I can easily purchase the k beauty products without any hassle. Macaron has just made my life easier to shop for my beauty products and it’s forever going to be my best friend for life. **Developer response:** Hi, Thank you for sharing your positive experience with us! Your kind words are truly appreciated, and it motivates us to continue providing excellent service. We are thrilled that you're happy with your experience. Happy shopping, and we look forward to serving you again! Love, Team Maccaron ❤️ ### 5/5 — Good service actually the best service *2024-02-13* I was so confused whether to buy from here or not at first after seeing all the negative reviews on this app. I didn’t even found a single good review. But I’m glad I still thought of giving it a chance, my order came within 6 days. I don’t get it why other people are facing problems in delivery like literally they are saying their orders are 90 days late. I’m here to write my experience and that was great all the products were in good condition and I’ll definitely buy my future products from here. To those who ever are going to drop the idea by seeing all the negative comments, I hope this one helps. Just go for it!!!! **Developer response:** Hi, Thank you for sharing your positive experience with us! Your kind words are truly appreciated, and it motivates us to continue providing excellent service. We are thrilled that you're happy with your experience. Happy shopping, and we look forward to serving you again! Love, Team Maccaron ❤️ ### 5/5 — Frauds and scammers and worst customer support *2023-09-02* I have order MGS products from Maccaron on 9th July and I have done prepaid amount of 2,921 and it shows day delivery expected by 31 July . And now is sept 2 but have not received any calls , messages or emails still now . I have been sending a message from emails but I did not get any help from the customers support as well. So , I request Maccaron company to refund as soon as possible and resolve this issues. We customers trust and do prepaid even if it is international MGS as well but how can you disappoint the customers in such a way. And how long this Maccaron company will continue such frauds and scammers for the customers. This is really pathetic and disappointing. **Developer response:** Hi, We apologize for any negative experience. Our intention is not to deceive customers. We understand your frustration. We apologize for the inconvenience caused by the delay in your order. Shipping challenges have affected some orders, and we're working to resolve it. Your satisfaction is essential to us, and we appreciate your patience. Thank you for your patience and understanding. Love, Team Maccaron ❤️ ### 5/5 — My go to website for K beauty ❤️ *2023-07-20, version 2.36.0* Absolutely loving the offers they give on so many popular skin care products! I’m a new user and it has to be my new favourite website. The products that are usually sold out in other websites are surprisingly available here AND with offers too! So it has become my go to website for my skin care needs for sure. I hope they start adding more popular k beauty and J beauty brands! so that I don’t have to visit other websites at all❤️ ### 5/5 — Fake application *2023-07-08, version 2.35.0* I order a moisterizer which is originally proced under 2k. However they took 2.7k and the order is still not delivered to me after 1.5 month. Evern on email, you get vague answers, no escalation no call number. Neither ppl help u on live chats, they take almost 24 hours to respond and if we do not replh with 5 to 10 minutes they close the case saying customer unresponsive. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*