# MACFCU Alaska — user reviews > 20 indexed App Store user reviews of MACFCU Alaska by MAC Federal Credit Union, rated 4.70/5 from 1,254 ratings. - Source: https://appshunter.io/ios/app/macfcu-alaska/id1661849740/reviews - App overview in markdown: https://appshunter.io/ios/app/macfcu-alaska/id1661849740.md - Rating breakdown: 5★ 1,089 · 4★ 76 · 3★ 31 · 2★ 12 · 1★ 46 ## What do users think of MACFCU Alaska? Overall sentiment: mixed **Pros** - 👍 Personable and friendly staff - 🚀 Convenient and easy-to-use app - 💡 Seamless fund transfers **Cons** - 🐛 App crashes and won't open - 💰 Excessive fees for online payments - 🔍 Complicated payment process in app **Commonly reported bugs** - App not working after recent update - Login issues causing 'wheel of death' **Most requested features** - Option to avoid online payment fees - Compatibility with older iOS versions ## Most critical reviews (10 lowest-rated) ### 1/5 — No title after loan payoff *2026-01-31* I was told 7-10 business days I would receive vehicle title to truck payoff. Multiple messages and phone calls re-assuring me that title is in the mail, was mailed, still no title! Payed off truck 23 days ago. Also made a deposit in coop bank, CASHIERS CHECK, MACFCU held check for 10 days even after I sent images of CASHIERS CHECK deposit. Will close my account asap. Worst experience I ever had with a financial institution. This is just recent issues. Avoid banking with MACFCU ### 1/5 — Wont Open *2025-10-02* Since the most recent update, the app will not open. It always says I have no connection. All phone settings are enabled as needed, just the app WILL NOT open at all. ### 1/5 — Never works *2025-04-24* Why bother having an app if it’s going to be broke all the time ### 1/5 — Greedy *2024-09-26* $9.95 to make a online payment is wild. I’ve never seen anything like this. The pay portal tells you to use the APP TO AVOID THIS FEE BUT THERES NO OPTION TO MAKE A PAYMENT IN THE APP! I’ll be coming in and making payments in 1 dollar bills from now on. ### 1/5 — Recent update *2024-03-26* App no longer works with my iphone. Says it requires ios 16 minimum, but my phone is up to date at ios 15.8, and it won’t let me continue to use the previous app version. I don’t want to buy a new phone just to use an app. ### 1/5 — Bill *2023-12-04* Cannot pay my bill on app. Too complicated. ### 1/5 — Why? *2023-11-28* I’m convinced they ask themselves how difficult can we make this for the user. ### 1/5 — Worthless App *2023-07-31* Set up account and received the wheel of death while inputting username and password. Asked Mac if they had any suggestions to correct problem. They flatly refused to provide any assistance. ### 2/5 — Problematic.. *2026-08-13* After starting my accounts, here and then acquiring an auto loan and then paying that off within a year, I keep having bizarre problems with this credit union. First of all I closed bank accounts so I could transfer the money to MAC, those banks closed my accounts and sent me checks for the money. MAC refused to deposit my checks into my account because they were claiming that they were fraudulent. These were checks from big-name banks. Somebody not wearing their thinking cap at MAC. Next, I went to deposit a check online and whenever I attempted to do so it came up, saying I do not have an account that will allow this. I had to go into the bank and show it to them and they said well it shows side so I said well you’re going to have to fix it. They eventually did, but it was annoying as heck lastly why my account is throttled to transferring only $1000 per day to other banks. I have a nearly 800 credit score that is all. ### 2/5 — Old>>new *2023-05-28* The old app was allot simpler to look at this new one will take some getting used too although I do like how the transactions pull up on the main menu section. ## Most praised reviews (10 highest-rated) ### 5/5 — Needs better detailed information for many things especially the mobile deposit *2026-03-19* Please update this app and make it better ### 5/5 — Hands Down The Best *2025-03-05* MAC Federal is honestly the most personable bank I have ever used! I usually know who I am talking to on the phone, ALWAYS greeted with a smile in the 10th Fairbanks, AK branch and always treated like a person they know not a customer! ### 5/5 — Love MAC app! *2024-12-31* This app is one of the most convenient and easy to use apps I’ve ever used. If I do have to go into the credit union, the staff and service is excellent. ### 5/5 — Convenience *2023-12-20* So convenient and always wonderful, MAC! ### 5/5 — Massive Improvement! *2023-12-16* I love this new app. Thanks! ### 5/5 — MAC app *2023-11-13* Very easy to get connected on this app, seamlessly easy to transfer funds. ### 5/5 — Soooooo much better!!! *2023-09-01* Love the new app yall. Super smooth! ### 5/5 — Great improvement *2023-06-23* Much smoother, more responsive and intuitive user interface compared to the old app, makes it quicker and easier to do mobile banking. Very nice, noticeable performance improvement as well. ### 5/5 — Great customer service *2023-06-09* I always have great customer service whenever I come into the bank to take care of my business. ### 3/5 — App not working made me update today May 30 *2026-05-31* App not working, made me update today May 30 and now it opens and will not load anything --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*