# Mach1 Roadside Assistance — On-Demand. Automated Dispatch. > On-demand, automated roadside assistance with vetted providers and GPS tracking. (iPhone/iPad app by Mach1 Services, LLC.) - Source: https://appshunter.io/ios/app/mach1-roadside-assistance/id1446907454 (this page in markdown: same URL + `.md`) - Developer: [Mach1 Services, LLC](https://appshunter.io/developer/1446907453) - Category: Travel, Navigation - Price: Free - Rating: 3.20/5 from 41 App Store ratings · 21 written reviews indexed - Age rating: 4+ - Requires: iOS 11.1 · 78 MB - Languages: American English - Released: 2019-08-18 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/mach1-roadside-assistance/id1446907454/reviews.md ## What is Mach1 Roadside Assistance? Mach1 is the first on-demand app to truly automate & digitize the roadside assistance industry. Our patent-pending process is changing the way roadside assistance gets done, making it easier, faster, and more cost-effective for both customers and providers. We've built an automated platform that automatically dispatches the closest service provider to you, getting you help fast, right when you need it most. You can order roadside assistance without membership fees and you'll have the reassurance that your provider has been background checked and safety certified before they help. There are many frustrations with the current roadside assistance model. From long wait times, hidden fees, non-vetted providers, no communication, and more, the roadside assistance industry is due for a major breakthrough. Its surprising technology hasn't been harnessed more, that's where Mach1 comes in. “Technology is moving the roadside assistance industry in a new direction,” said Founder and CEO Rick Narpaul, “Our hope to is to create a new standard across the industry.” What makes Mach1 different: -On-Demand (pay only when you need) -Automated dispatch (no middleman, or call center dispatch which add to long wait times) -Faster response (Automated dispatch based on closet proximity to you) -GPS tracking for provider & customer (See your provider's location and ETA) -No cost to download or expensive membership fees -In-app communication (Talk directly to your roadside assistance provider) -Vetted & insured providers (We required background checks & proof of insurance) -Safety training (All providers go through safety training) -Payment processing (pay right through the app) -Emergency contact notification (let your loved ones know in case of activation) - No price haggling between an auto club and providers while you wait for help. Services Available: Flat Tire Dead Battery Tow Truck Out-of-Fuel Lock-Out Mobile Mechanic Diagnostic Trip Inspection Diagnostic Local Non-Emergency The Opportunity Our app not only changes the experience for the consumer but also brings opportunities to service providers. You don't need a tow truck to bring someone fuel or even change a tire, opening up doors for just about anyone to be a part of Mach1. Our model especially allows industry providers to save time and money. *Mach1 is veteran-owned & veteran providers supported. We offer: -A competitive pay base (no more flat fees that barely get you by) -No price haggling. Mach1 has a Price window (you choose final price within that window) -Automated Dispatch (system dispatches so you no longer have dispatcher contact) -GPS to a customer (no more trying to work with a third party to find your customer) -In-App Communication (now you can contact the customer directly without giving your personal cell number) -Get paid every 48 hours (No more waiting 30 days to get paid. With Mach1 your money is disbursed every 48 hours) Rewards program (100 service calls = $25 Bonus & 25 five-star ratings in a row = $25 Bonus) For more information please visit: https://www.mach1services.com/ ## Key features - On-demand roadside assistance - Automated dispatch - GPS tracking - In-app communication - Vetted and insured providers - Pay-as-you-go service ## Recent user reviews (10 of 21) All indexed reviews: https://appshunter.io/ios/app/mach1-roadside-assistance/id1446907454/reviews.md ### 5/5 — Good service *2023-10-17* Will use again **Developer response:** Thank you for choosing Mach1. We're so glad you enjoyed the experience. Safe Travels! ### 1/5 — Charged immediately, nobody available *2023-02-21, version 1.5.2* They charged my card before telling me there was nobody available to help me. This was 2pm in the afternoon, nobody available. They didn’t automatically refund it; locking my funds to find help elsewhere. I was stranded for hours and add to it additional calls to borrow funds after charge and calls to try to get it reversed. I don’t know why they charge before looking to see if anyone is available; or why they can’t refund it as fast as they take it. Either way it left me in a real bind and for an emergency service they should be better about releasing funds when immediately when they cannot fulfill their end of the contract so help can be obtained elsewhere! **Developer response:** Hello, Unfortunately we do need to pre-authorize upon submission of service request. Customers used to place orders and then not have any funds to pay the providers after the completed the job. The pre-auth is supposed to be released immediately, I'm not sure why this wasn't the case in your situation and for that we do apologize. Our providers are independent contractors and make themselves available at their own schedules. We do work to ensure providers are available across the U.S. however sometimes it does happen that no one is available at the time of request. This is part of the reason we do not charge a membership fee. We wish you all the best and safe travels to you! ~The Mach1 Team ### 5/5 — Excellent convenience and Service app! *2022-09-08* It’s very hard to find a quick way to get your car serviced in emergency situations but this App is the full package. The service tech had me up in running in less than 30 minutes and had the part I needed already. Highly recommend this app for emergency car issues. 5 stars ⭐️⭐️⭐️⭐️⭐️ ### 1/5 — Worthless *2022-07-27, version 1.5.2* I see since one year ago they are still having the same issues glad you are taking these reviews and using them to do anything . I spent the rest of my money I had in my account to get my car towed using this app it takes my Money and THEN says “no one available “ and now I am unable to even request because they cleaned my account out with the pre authorization. You should probably think of a NEW way to be able to use the hold money you already took out to apply to new request on a accountOR have some sort of waiting list if you are going to continuously be short staffed. How are you going to pre auth every time you request to even see if there’s a driver available??? Dumbest app ever. Don’t waste your time and money. **Developer response:** We are sorry to hear of your bad experience with the app. The system is automated and does only a pre-auth on your card. If there is no one available, it releases it almost immediately. ### 2/5 — Not helpful *2022-05-19, version 1.5.1* First, you have to pay before you are able to see whether or not there are providers in the area, so you're taking a huge gamble. Then, they give you a range as to what the cost will be, not even the actual price. I was given a range of $50-$65 for providing fuel. No idea what that range is based off of, but I'm desperate so fine. You hit okay, and then a pop up comes up stating that they will pre-authorize your card by making a charge before they provide any service. This pre authorization was the full $65. Every other preauthorization I've ever been required to pay has been like a couple of cents just to make sure my account was active, so I in no way expected a full charge. Why give a range and why say it's a preauthorization when you're going to charge the entire full price before anyone has even been dispatched? That alone felt like I had been swindled. At that point I looked into more reviews that said they had paid but never received service at all, so at that point I realized I was unlikely to actually get the help I had requested, so I hit cancel. Another pop up came up that said I would be charged a $30 service fee if one of their providers had accepted already, which seems sketchy because they could easily say that someone already had and just keep your $30 for doing nothing. Giving 2 stars instead of one because after I canceled, I received a call from their dispatch or something asking if I still needed service, letting me know that my request had pinged one of their providers but he hadn't yet accepted, and told me that because he hadn't, that preauthorization will fall off of my account in 5-10 minutes. Hopefully that's true. The guy on the phone was at least nice. ### 1/5 — Extremely expensive for terrible service *2022-05-10, version 1.5.1* Where do I start. Awful app, awful service, EXTREMELY overpriced **Developer response:** We see that you created an account but never submitted a request. How is it possible that the app is Awful if you have never used it? ### 5/5 — Exceptional Service *2022-03-31* Just want you guys to know I just had my first call for MACH1 services and it was A+++++. Was more than impressed with the overall experience. My battery died/was low and the guy came out with in 15 mins. And it started right up without him needing to do anything and said that the service was FREE because he didn't have to do anything. I was impressed by that. I gave him a nice tip anyway. YOU GUYS ROCK!!!!! **Developer response:** So glad you had a great experience Jess, thanks for sharing! Safe Travels ~The Mach1 Team ### 1/5 — Pending charge without service *2022-03-02* Got charged and never received service. I would not recommend to anyone. **Developer response:** Hello Mach1 customer, it sounds like you may have gotten a no providers available message. There are a few reasons that could have been and our providers may have been helping other customers. We apologize no one was there and are continuing to grow our vetted provider network across all corners of the U.S. As for the charge, you would have seen a pre-authorization message before submitting the request. We have to pre-authorize ahead of time to ensure our providers can be compensated for their time and services. This pre-auth falls off within a couple of days so it should be cleared for you now. Safe travels to you! ### 1/5 — Charged me even though I was denied services? *2022-02-11* I was charged twice even though they denied me service because of my location. Don’t download. **Developer response:** Hello, we're very sorry to hear there wasn't a provider available in your location. As you would have seen when you submitted, there is a pre-authorization initiated when you request assistance, this isn't an actual charge and funds are released almost immediately after. We would love a chance to speak with you and to ensure that your free account is showing those funds reversed. Please feel free to reach out to us so we can ensure that is the case: 844-511-0002. Safe Travels! ### 1/5 — Pointless *2022-02-05* I had a them come out to change a flat tire. The mechanic said his tools were not working and that he couldn’t change it, and still charged me the full amount even though he was there for maybe 5 min. This company is about as helpful as Joe Biden is to America. Avoid these scammers like the plague. **Developer response:** Hello Ddttuh, We're so sorry to hear about this experience. I assure you this is not the type of provider we allow into our network. We would love a chance to speak with you so we can deactivate this provider ensuring this doesn't happen to anyone else. We'd also like a chance to make it right with you. Please contact us so we can get your details and get you your funds back: 844-511-0002. ## Frequently asked questions about Mach1 Roadside Assistance ### What does Mach1 Roadside Assistance do? Mach1 provides on-demand roadside assistance by automatically dispatching the closest, vetted service provider to your location. It aims to make getting help faster, easier, and more cost-effective than traditional methods. ### What are the key features of Mach1? Key features include on-demand service, automated dispatch to the nearest provider, GPS tracking for both provider and customer, in-app communication, vetted and insured providers, and secure in-app payment processing. It also offers emergency contact notifications. ### How much does Mach1 cost? The app itself is free to download and use. You only pay for the roadside assistance services you need, with no membership fees or hidden costs. Pricing is transparent within the app. ### What types of roadside assistance are available? The app covers a range of services including flat tire changes, jump-starts for dead batteries, towing, out-of-fuel assistance, lockout services, mobile mechanic diagnostics, trip inspections, and local non-emergency transport. ### Who is Mach1 for? Mach1 is designed for any driver who might need roadside assistance. It's particularly beneficial for those who prefer to pay only when they need a service, value fast response times, and want the assurance of using background-checked and safety-trained providers. ## Version history (last 5 releases) ### 1.5.2 — 2022-06-17 Improvement with user experience. ### 1.5.1 — 2022-04-06 MapBox SDK version upgrade and performance improvement!!! ### 1.5.0 — 2022-02-01 PepBoys coupon available to download for everyone !!!! ### 1.4.9 — 2022-01-07 Minor bug fixes and performance improvements. ### 1.4.8 — 2021-12-22 Integration with Pep Boys as affiliated partner. ## More apps by Mach1 Services, LLC - [Mach1 Provider](https://appshunter.io/ios/app/mach1-provider/id1446907358) All apps by Mach1 Services, LLC: https://appshunter.io/developer/1446907453 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*