# Mack ASIST

> Mobile case management and service request tool for fleet operations. (iPhone/iPad app by Mack Trucks Inc..)

- Source: https://appshunter.io/ios/app/mack-asist/id1162316660 (this page in markdown: same URL + `.md`)
- Developer: [Mack Trucks Inc.](https://appshunter.io/developer/421834196)
- Category: Productivity, Business
- Price: Free
- Rating: 1.80/5 from 5 App Store ratings · 3 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 29 MB
- Languages: American English
- Released: 2017-12-18
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mack-asist/id1162316660/reviews.md

## What is Mack ASIST?

Access and track your cases anytime, anywhere. Create service requests and reply to notes on the go. This app gives you all that and more in a cleaner, more user-friendly design.

Search for cases and assets by unit number, VIN, or QR code. Receive push notifications when a status changes. Create service requests and approve estimate totals. View asset location and service routes using interactive maps.

All you need is permission to the mobile app for your service location and download this app.

For more information, see our Help Center or contact support@decisiv.com.

## Key features

- Case tracking and management
- Service request creation
- Note replies
- Search by unit number, VIN, or QR code
- Push notifications for status changes
- Interactive maps for asset location and routes

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/mack-asist/id1162316660/reviews.md

### 1/5 — Useless

*2022-02-13*

Won’t let you log in.

### 1/5 — Unusable

*2019-04-18*

Tried for over two months now to login, all it does is say there’s an error with my request. This app has the potential to help me a lot but as of now it’s garbage. Please fix it.

### 1/5 — Doesn’t work

*2018-08-28*

Tried to use this app but all it says is “there is an error with your request “

Unusable.

## Frequently asked questions about Mack ASIST

### What is Mack ASIST?

Mack ASIST is a mobile application designed for accessing and tracking cases, creating service requests, and managing assets on the go. It offers a user-friendly interface for managing fleet-related operations.

### How do I search for cases in Mack ASIST?

You can search for cases and assets within Mack ASIST by unit number, VIN, or by scanning a QR code. This allows for quick and efficient retrieval of specific information.

### Does Mack ASIST provide real-time updates?

Yes, Mack ASIST provides push notifications for status changes related to your cases. This ensures you are always informed about important updates as they happen.

### Can I create service requests with Mack ASIST?

Yes, you can create service requests directly through the Mack ASIST application. You can also approve estimate totals for these requests.

### What devices does Mack ASIST support?

Mack ASIST is available for iPhone, iPad, and iPod devices. It is designed to be accessible across various Apple mobile platforms.

### How often is Mack ASIST updated?

The latest version of Mack ASIST is 22.5.1, which was last updated on January 25, 2020. Information on future update frequency is not provided.

### Is Mack ASIST free to use?

Yes, Mack ASIST is available for free download and use. There are no in-app purchases or advertisements mentioned in the provided data.

### What is the age rating for Mack ASIST?

Mack ASIST has an age rating of 4+, making it suitable for a wide range of users. This indicates it contains no mature content.

## Version history (last 5 releases)

### 22.5.1 — 2020-01-25

- Improved Analytics
- Security Update

### 22.4.1 — 2019-07-20

General Improvements

### 22.4.0 — 2019-06-20

Improved user analytics for better support.

### 22.3.0 — 2019-02-04

LOGIN MESSAGES
This app requires mobile access to a single location.
If you still need access or have multiple locations set, a message will display to tell you.

ASSET LOCATION
When you create a service request, you can now use your current location or enter another location for the
asset.

APP INFO
When you click your avatar, you’ll now see the app’s version and build number at the bottom.

SYSTEM UPDATES
We cleaned up our code libraries.

### 22.2.0 — 2018-09-06

APPROVING ESTIMATES
You can now approve or decline an estimate total from the app. Go to the Estimate/Invoice tab of a case, and use the new APPROVE and DECLINE buttons at the bottom of the screen. Any decision you make will be automatically sent to the service provider.

PUSH NOTIFICATIONS
Using your device settings, you can now enable push notifications. Get notified about upcoming appointments, scheduled maintenance, ETRs, or follow-up dates as well as case status changes, new notes, service request approvals, and high severity reports.

QUICK ACTIONS
When viewing a list of cases or assets, you can now press and hold one of them to view quick actions like SEND NOTE or CREATE SERVICE REQUEST.

SMALL CHANGES
We also improved search functionality, added an offline notification, and added a confirmation sound when submitting service requests.

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## More apps by Mack Trucks Inc.

- [Mack Trucks Dealer Locator](https://appshunter.io/ios/app/mack-trucks-dealer-locator/id421834193)
- [Mack Trucks Sales Pro](https://appshunter.io/ios/app/mack-trucks-sales-pro/id577750014)
- [Mack Leasing](https://appshunter.io/ios/app/mack-leasing/id768016515)
- [Mack Australia Sales Pro](https://appshunter.io/ios/app/mack-australia-sales-pro/id869373572)
- [Mack Nat Gas](https://appshunter.io/ios/app/mack-nat-gas/id942411736)
- [Mack TCO](https://appshunter.io/ios/app/mack-tco/id977080136)

All apps by Mack Trucks Inc.: https://appshunter.io/developer/421834196

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*