# Macquarie Authenticator — user reviews > 108 indexed App Store user reviews of Macquarie Authenticator by Macquarie Bank Limited, rated 3.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/macquarie-authenticator/id1441276749/reviews - App overview in markdown: https://appshunter.io/ios/app/macquarie-authenticator/id1441276749.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (17 of 108) ### 2/5 — Don’t download *2026-06-11, version 4.3* After a while it asks to verify and it’s already verified my device before but hasn’t detected it and now keeps asking to contact customer service. I am in a different country and not able to contact Australian number. ### 1/5 — Over the top *2026-02-27, version 4.1* I used to use the web interface when I don’t have my phone on me. Now you can’t use the web without the Authenticator which makes the website completely useless. No thought out into the practical application of its use. ### 1/5 — unable to open App *2026-02-19, version 3.31* the APp request 16.0 version, i am still using apple 7 plus, which can not upgrade to version 16 ### 1/5 — Unable to use it *2026-02-18, version 3.31* My iPhone won’t allow me to use this app it it requires IOS 16. I don’t think I should be forced to buy a new phone in order to access my money ### 1/5 — Update not working *2026-02-12, version 3.31* The app will not open now. Can’t do anything in the app now requiring Authenticator ### 1/5 — Unnecessary and now unusable *2026-02-11, version 3.31* Let's update it so customers stuck on pre-IOS 16 are screwed! That'll show them ### 1/5 — Upgrade to IOS 16 not accepted on older iPhones *2026-02-11, version 3.31* So the Authenticator has been upgraded and unable to be used on older iPhone that does not accept IOS 16. Is this a means of forcing people into buying a new phone simply so they can use this App. ### 1/5 — Now incompatible :( *2026-02-10, version 3.31* App loads, but now says “It’s time for an update” Apple App Store latest version now requires iOS 16. Banking app still works on iOS 15. Why can’t I authenticate from that??? This developer decision has locked us out of web banking ### 1/5 — Can’t install latest version so locked out *2026-02-10, version 3.31* It’s an essential app that’s fairly simple so I don’t see why you had to drop support for iOS 15. Now I can’t even authorise my transactions. ### 1/5 — Unnecessary update *2026-02-09, version 3.35* Macquarie’s own description of this update is ‘small improvements’ so why make customers jump through yet another hoop hoop? ### 1/5 — Must have iOS 16????? *2026-02-07, version 3.29.1* So I now have to upgrade my iPhone to be able to do online banking from desktop because MFA must be upgraded and can only be done on iOS 16. So I can’t use Authenticator & can’t do online banking. What a joke! ### 1/5 — Can’t activate notifications *2026-02-02, version 3.35* Update: Jan 2026 - Version 3.35 has not fixed the notifications issue or the broken ‘enable’ button. I wanted to point out, customer support has been repeatedly notified, yet the issue still persists. Original: This app requests notifications to be enabled for the app to work, the problem is the app isn’t allowing notifications to activate even if the device has it enabled. Therefore the app is completely useless until the issue is fixed. Zero stars if I could go lower. ### 1/5 — Terrible app *2026-01-15, version 3.33* Urgently need to make a transaction, told to download the app to verify but it keeps telling enable push notifications although it’s already enabled. Money gets stuck when you really need it!! Will not use this bank any more ### 1/5 — Poor Support *2025-12-25, version 3.33* Authenticator stopped working for me on Xmas day and no support was available to rectify this problem until business hours Mon-Fri. Not good enough if trying to do business transactions. Support is very poor. ### 1/5 — Doesn’t work anymore *2025-12-17* I used it successfully for over a year, but now it is saying that push notifications need to be turned on - when they are, in fact, already on. This breaks the app entirely so I’ve had to revert back to using 2FA via my phone. This problem has happened on two of my phones. ### 1/5 — Horrible app *2025-11-25, version 3.33* Since it’s a must-install app, Macquarie should at least guarantee the availability of this app. I have downloaded this app and could not turn on the notifications thus this App could do nothing! I still can not transfer my money out. Do you guys even did a basic test before launching??? ### 1/5 — Can’t activate notifications *2025-11-16, version 3.33* This app requests notifications to be enabled for the app to work, the problem is the app isn’t allowing notifications to activate even if the device has it enabled. Therefore the app is completely useless until the issue is fixed. Zero stars if I could go lower. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t force this *2026-08-19, version 4.5* As a customer I should have the right to choose between this and SMS. I’m now being forced to use this Authenticator. I’m sick of it. ### 1/5 — Aaargh *2026-08-16, version 4.5* Why do you have your own authenticator app?! And no cloud backup?!! ### 1/5 — Almost poetically useless *2026-07-24* I truly cannot see how this is anything other than a severely downgraded version of Google authenticator. If the app offloads from your device it will require you to call Macquarie (within business hours, naturally) which is extremely inconvenient on a device with lower storage. Not to mention that you must click three (3!) confirmation prompts EVERY SINGLE TIME you do anything in the app because they clearly think you are stupid. ### 1/5 — Just go to a better bank *2026-05-23, version 4.3* Rubbish service, rubbish products. Run for your lives, too much over reach awful! ### 1/5 — Authenticator *2026-05-19, version 4.2* Terrible , always an issue and when you use. Technology is never straight forward. ### 1/5 — Authenticator Never works - We are now completely moving our banking to another bank. *2026-05-13* I have spoken to Macquarie staff multiple times, they have reset stuff on their end. I have signed out of the app, deleted the app, shut down the phone and reinstalled the app while staff on the phone and it still won’t work so I am unable to check any of my accounts. Macquarie also won’t allow me to use any another Authenticator so I am stuck not being able to check my own accounts online and having to call. I am now in the process of completing moving banks as this is just not acceptable for an online banking platform. ### 1/5 — Broken and redundant app *2026-05-07* Deleted the app because it hasn’t asked for verification in months. Out of the blue it asks for verification again whilst just trying to transfer to a friend for dinner. Asks me to ‘open Macquarie authenticator on my other device’. There is no other device. In the end it was easier to transfer to Commbank and send from there. Ridiculous. ### 1/5 — Can’t activate notifications *2026-03-20* Update: Mar 2026 Version 4.1.3 has not fixed anything. I still don’t receive codes despite Macquarie Bank having to make me manually verify my information and devices. Macquarie Bank customer service is also using redundant support guides and has repeatedly given me incorrect information regarding troubleshooting of this app version. Not a good look. Update: Jan 2026 Version 3.35 has not fixed the notifications issue or the broken ‘enable’ button. I wanted to point out, customer support has been repeatedly notified, yet the issue still persists. Original: This app requests notifications to be enabled for the app to work, the problem is the app isn’t allowing notifications to activate even if the device has it enabled. Therefore the app is completely useless until the issue is fixed. Zero stars if I could go lower. ### 1/5 — Unable to access my account *2026-03-01, version 3.31* The app has apparently been updated by Macquarie but now I can’t access my account????? ### 1/5 — Useless! *2026-02-27, version 3.31* Latest update isn’t compatible with my iPad… so how do I access my account now! ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless *2026-06-16* I’ve only just installed this app but so far it works seamlessly. I had another banking security app that was just a glorified 2fa app with no other integration. This works automatically so you don’t need to do anything. My experience so far, at least. ### 5/5 — Amazing for overseas payment *2026-01-29* This saved me in Japan when the payment for my travel card was getting blocked with other bank accounts as they were using SMS to verify my payment, but this app worked by itself and only needed the public wifi. ### 5/5 — Does what it’s meant to *2026-01-26, version 3.35* Great layer of 2FA security. Recently stopped a scammer from accessing my account so can attest that it does the job and then some. Love this bank! ### 5/5 — Great security! *2025-07-27* The Macquarie Authenticator is a key reason of why I bank with Macquarie. The Authenticator App is extremely well designed-fast, convenient, easy to use, and most of all, offers an additional layer of protection for all clients. Thankyou to Macquarie for designing such a reliable service-for client security & peace of mind. ### 5/5 — Security on the go *2025-02-08, version 3.25.1* The app is a great layer of added security especially for the coming years as cyber attacks become more complex ### 5/5 — Great App *2025-01-01* Personally I love this. Works well even when switching phones. Gives me piece of mind that Macquarie take my security seriously. I also love the fact this is used to id me over the phone. So easy. ### 5/5 — Massively increases the security of digital banking *2024-05-27, version 3.18* So much safer than multi-factor authentication via SMS. ### 5/5 — Amazing security *2024-05-27, version 3.18* This is a brilliant security measure to ensure my banking is protected. I get notified of big transactions and any unusual activity, and I have to approve which puts me in control. I love it! ### 5/5 — Best authentication and security check *2023-07-28* Let’s face it, this app protects your bank account better than anything else on the market. Yes, it is one more app but it is not similar to any other authenticator app, like the Google one. Well integrated with the Macquarie Bank app. Absolutely a must have. I think other banks should learn from Macquarie ### 5/5 — Super *2023-07-26, version 3.10* Great stuff thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*