# Macy's: Shop, Save, and Earn — user reviews > 1,646 indexed App Store user reviews of Macy's by Macys Inc, rated 4.90/5 from 2,346,885 ratings. - Source: https://appshunter.io/ios/app/macys-shop-save-and-earn/id341036067/reviews - App overview in markdown: https://appshunter.io/ios/app/macys-shop-save-and-earn/id341036067.md - Rating breakdown: 5★ 2,107,599 · 4★ 178,675 · 3★ 34,911 · 2★ 8,598 · 1★ 17,102 ## What do users think of Macy's? Overall sentiment: neutral **Pros** - 👍 Seamless integration with rewards program - 🚀 Convenient in-app payments and wallet features - 👍 Personalized shopping experience with style recommendations - 👍 Easy to track purchases and manage rewards - 👍 Positive shopping experience for long-time customers **Cons** - 🐛 Glitchy checkout process and payment issues - 🐛 Inconsistent inventory information and item availability - 👎 Frustrating return and refund policies - 👎 Poor customer service and communication - 🐛 Buggy app performance with crashes and freezes **Commonly reported bugs** - Inconsistent behavior when adding items to cart - Issues redeeming gift cards and applying discounts - Tracking information not syncing properly - Frequent app crashes and performance issues - Problems with location services and scanning features **Most requested features** - Add size chart and measurement tools - Improve navigation and browsing experience - Provide better visibility into order status and delivery - Allow easier management of lists and favorites - Streamline the checkout and payment process ## Newest reviews (15 of 1,646) ### 3/5 — Very good *2026-09-09, version 2609.1.0* Nice!!! ### 3/5 — Hate Forced Updates *2026-09-07, version 2609.1.0* Macy's needs to STOP forced updates was hoing to shop at Macy's online today but was forced to update so went to JCP instead ### 3/5 — Buggy Search functionality *2026-09-05, version 2609.1.0* The latest update introduced some bugs. The app tales longer to load and the app constantly returns empty results for popular items like “Estee Lauder” ### 3/5 — Couldn't find outfit on app that was shown on FB. *2026-09-05, version 2609.1.0* I found a 2 piece women's hooded sports suit on Facebook. But couldn't find it on app. So I couldn't buy it ### 5/5 — Excelente compra *2026-09-05, version 2609.1.0* Me gusta comprar en Macy’s hay variedad y siempre consigo lo que voy buscando ,sus empleados son muy gentiles siempre te buscan opciones ,siempre quedo muy satisfecha con mi compra ,sus empleados son amables 🤩 ### 5/5 — Love shopping on the App *2026-09-05, version 2609.1.0* I use the app all of the time. Great sales and I don’t have to go the store. Free shipping and fast delivery. Easy returns. ### 5/5 — Always at Macys *2026-09-05, version 2609.1.0* Great finds !! ### 5/5 — Best Deals *2026-09-05, version 2609.1.0* Macy’s rewards program is Amazing! They get back where other department stores don’t. They are sales throughout the year are the best! I love that I can save things in my list to be notified when they go on sale! I love shopping around with Macy’s! ### 5/5 — I love Macy’s *2026-09-05, version 2609.1.0* Siempre tienen buenas ofertas y productos ### 5/5 — Love Macys !!! *2026-09-05, version 2609.1.0* Great Finds!!! ### 5/5 — Love Macy’s *2026-09-05, version 2609.1.0* I love shopping at Macy’s! Their customer service is excellent, and they have great deals! I’ve been a credit card holder since they merged with Lazarus. 😀 keep up the good work! ### 3/5 — Macy ap a problem *2026-09-05, version 2609.1.0* I entered a typo when signing up (wrong email) in attempts to correct error, Macy sends code to the previous email… ugh- so frustrating! Do better . Send code to my cell so I can correct my email on the ap ### 5/5 — Happy shopping always *2026-09-04, version 2609.1.0* I love Macey stores! Great quality and Easy Access to the best deals! ### 5/5 — You Have All I Need! *2026-09-04, version 2609.1.0* Always find ‘what I’m looking for’.. ### 5/5 — Shopping at Macy’s *2026-09-03, version 2609.1.0* I love buying jewelry, handbags, and clothes at Macy’s. Everything is so beautiful! The sales associates are all amazing! ## Most critical reviews (10 lowest-rated) ### 1/5 — Credit card *2026-09-09, version 2609.1.0* Nightmare and hours trying to put in new credit card. Multiple calls. Very non user friendly and I work computer help desk at community college. This was a nightmare and no normal user would figure it out. Agent was good but I finally figured it out myself ### 1/5 — App is not working *2026-09-08, version 2609.1.0* The app is horrible ### 1/5 — App ruins the shopping experience *2026-09-07, version 2609.1.0* So many random pop up boxes RUIN the shopping experience. Pop up for how you want to view results is constant, unnecessary and makes scrolling difficult. Find something you like and click on the item, a propaganda pop up in the middle of the page blocking the items photo “33 viewed this item”. Filter options take up 1/3 of the screen, pop ups another 1/3 which leaves the shopper 1/3 of an iPad screen to see results. Pathetic ### 1/5 — Does not show true size *2026-09-06, version 2609.1.0* Macys need to say what models size are wearing and have a description of the length and with of the waist and bust as well ### 1/5 — Difficult to use web site *2026-09-05, version 2609.1.0* Never had an opportunity to see how my order was being paid for. Couldn’t even see if my Star Money was able to be used. Dissatisfied. ### 1/5 — I Love You To The Moon & Back *2026-09-01, version 2608.4.0* Were we wish upon a STAR 🧚‍♂️⭐️🌜 ### 1/5 — Bad service *2026-08-31, version 2608.4.0* Macys services are not helpful. AI assistant sucks, no option to lock credit card and their services occasionally crash or are unavailable and tell you to try later. Macys app and customer service just kind of suck since they are automated with machines and no real human customer service representative ### 1/5 — Star points *2026-08-31, version 2608.4.0* I didn’t get to use my Star points. Please apply ### 1/5 — Hi *2026-08-30, version 2608.4.0* Ok ### 1/5 — Complaint *2026-08-29, version 2608.4.0* I’ve made three separate payments on my account. It is taking 1 1/2 weeks before it posts. Not good ## Most praised reviews (10 highest-rated) ### 5/5 — Every Day Comfort *2026-09-09, version 2609.1.0* Now that we are retired, our needs have changed with our more casual looks and my mother to help find the right close for her I can always count on Macys to deliver something for everyone Thank you Macys ### 5/5 — Loving this app *2026-09-08, version 2609.1.0* I love Macys, I tell everyone I know and don’t know of the amazing offers available here better than any other place!!! Thank you to Karen at the Lancome counter at the Macy’s in Victorville California, she has introduced me to so many new things and helps me with all my beauty purchases. I can’t thank her enough how amazing she is. She is a great person!! ### 5/5 — Super shopping *2026-09-08, version 2609.1.0* I like Macy shopping ### 5/5 — Love Macys *2026-09-07, version 2609.1.0* My number one store ### 5/5 — Always just what I need!!! *2026-09-07, version 2609.1.0* Thanks Macy’s for your great selection and delivery!! ### 5/5 — Excelente *2026-09-07, version 2609.1.0* Una tienda grande con excelentes productos y marcas ### 5/5 — My opinion about Macy’s *2026-09-07, version 2609.1.0* I like Macy’s it’s a really good store and has amazing sales. ### 5/5 — Macy’s *2026-09-07, version 2609.1.0* Me encanta ### 5/5 — Macy’s Tummy Controls *2026-09-06, version 2609.1.0* I have purchased all my tummy controls under garments from Macy’s. I feel so great when I put my outfits on because they all look great on me. ### 5/5 — Macy’s App *2026-09-06, version 2609.1.0* 5 stars --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*