# Madison Reed App — Hair Color and Care

> Personalized hair color recommendations, booking, and management app. (iPhone/iPad app by Madison Reed, Inc..)

- Source: https://appshunter.io/ios/app/madison-reed-app/id1545176741 (this page in markdown: same URL + `.md`)
- Developer: [Madison Reed, Inc.](https://appshunter.io/developer/779240969)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.90/5 from 6,117 App Store ratings · 101 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 88 MB
- Languages: American English
- Released: 2021-03-10
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/madison-reed-app/id1545176741/reviews.md

## What is Madison Reed App?

Download the Madison Reed App today...it's like having a colorist in your pocket.


Customized Color Profile: 
This is all about YOU and your #HAIRGOALS. Experience personalized product recommendations—just like a colorist would give you.

Easy Booking: 
Conveniently book, reschedule or cancel appointments—anytime, anywhere.


Contactless Payment: 
Pay on the app…it’s that easy.

Track & Manage Orders: 
Your hair color, on your schedule…you call the shots.

About Madison Reed:
YOUR. BEST. HAIR COLOR. EVER.
 
Experience gorgeous, lasting, high-quality hair color—at home, or at a Hair Color Bar near you.

Our Smart 8-free hair color is free of ammonia, PPD, resorcinol, parabens, phthalates, gluten, SLS, and titanium dioxide. Full of hair-loving nutrients keratin, argan oil, and ginseng root extract. And as always—Leaping Bunny certified, cruelty-free, no animal testing.


Take the color quiz to find your perfect shade. Or, try before you buy with our Virtual Try-On Tool. 

Need more hair color advice? Book a complimentary Video Color Consultation with one of our licensed colorists. We’re here to answer all your coloring questions, from finding your perfect shade to application tips.

Easily book your next Hair Color Bar appointment or find locations near you. Welcome to your most gorgeous hair color ever (seriously).

## Key features

- Customized color profile
- Personalized product recommendations
- Easy appointment booking
- Contactless payment
- Track and manage orders
- Virtual Try-On Tool
- Video Color Consultations

## What do users think of Madison Reed App?

Overall sentiment: neutral

**Pros**

- 👍 Easy to use app
- 💡 Convenient subscription management
- 🚀 Good color selection and try-on feature
- 👍 Healthy hair results
- 👍 Affordable pricing

**Cons**

- 🐛 App crashes and bugs
- 🔍 Difficulty changing or canceling subscriptions
- 🕰️ Poor customer service and long wait times
- 🔍 Confusing in-app instructions

**Commonly reported bugs**

- App freezes and crashes
- Shopping cart issues
- Notifications not clearing properly

**Most requested features**

- Improved customer service options
- Easier subscription management
- More flexibility in scheduling appointments

## Recent user reviews (10 of 101)

All indexed reviews: https://appshunter.io/ios/app/madison-reed-app/id1545176741/reviews.md

### 1/5 — not useful

*2026-08-17, version 3.22.1*

terrible app

### 1/5 — Utter failure app/VIP membership is a scam

*2026-08-11, version 3.22.0*

Became a vip member. When it books, it books the full rate. Don’t fall for the membership scam. 

No customer service at all. Only a useless bot. It’s too late to cancel without a fee, so i will go to the salon appointment but will cancel the vip membership and go to a proper salon.

### 1/5 — Will this app ever work again?

*2026-04-24, version 3.17.0*

Hasn’t worked in weeks.

### 1/5 — This review is for the app

*2026-03-21, version 3.15.0*

Haven’t had luck using this app. Won’t allow me to sign in and kept kicking me off last time. This time around app was updated but I couldn’t sign in at all. Beyond frustrating. Had to resort to the actual website.

### 2/5 — App never works

*2026-03-13*

This review is for the app itself, not Madison Reed as a company. Unfortunately, the app only works about half the time for me. Even though I select the option to stay signed in, I’m frequently logged out. When I try to log back in, it often won’t let me access my account. It’s frustrating because the app could be convenient, but the reliability issues make it difficult to use.

### 5/5 — Accent highlights

*2026-01-27*

The Somerville location has always been a pleasant experience. The other day I had my roots touched up and some highlights. Christa did an excellent job on picking out the accent color. Christa is very knowledgeable and always very pleasant. I would highly recommend

Carolyn

### 2/5 — Brown hair with blonde highlights

*2026-01-22, version 3.11.4*

Sadly, they never got the color right. I tried for months to see if they would get it, showed them pictures but no luck, so I stopped the subscription.   I think that for regular coloring, grey coverage, they are great though.

### 1/5 — App keeps crashing

*2026-01-03, version 3.11.2*

The app keeps crashing when I try to log in. It has been like this for weeks already. I had to schedule my appointment on the computer.

### 2/5 — Rising Prices, Declining Customer Service

*2026-01-02*

The colorists are somewhat helpful with color guidance. When I asked a question about my color, I was told to complete a step I had already done. When I explained that it had already been addressed, the response did not acknowledge this, and it was unclear whether I was communicating with a chatbot or a live person.

Customer service is very difficult to reach. When I finally spoke with an agent, she was not helpful, did not address my issue, and then disconnected the call. I am not sure if something was lost in translation, but my account information was available, and no attempt was made to call me back. Prices are going up, yet customer service seems to be declining.

### 5/5 — Hair color to dark

*2025-10-12, version 3.7.0*

I went in to get hair dark from dirty blond.
 She was great but after a couple days I went back in to get it lighter as it was just too dark. I was very happy with the end results and they were great!! Helping me to get it how i liked it.

## Frequently asked questions about Madison Reed App

### What does the Madison Reed App do?

The app provides personalized hair color recommendations based on your profile, allows you to book appointments at Hair Color Bars, and manage your orders. It aims to be like having a personal colorist in your pocket, offering convenience and expert advice.

### What are the key features of the app?

Key features include a customized color profile for personalized recommendations, easy booking and management of appointments, contactless payment options, order tracking, a virtual try-on tool, and complimentary video consultations with licensed colorists.

### Is the app free to download and use?

The app is free to download. While the app itself is free, you will make purchases for hair color products and services through the app, which are not free.

### What kind of hair color products does Madison Reed offer?

Madison Reed offers Smart 8-free hair color, which is free from ammonia, PPD, resorcinol, parabens, phthalates, gluten, SLS, and titanium dioxide. Their formulas are enriched with nutrients like keratin, argan oil, and ginseng root extract, and are Leaping Bunny certified and cruelty-free.

### Who is the target audience for this app?

This app is designed for individuals who want to achieve gorgeous, lasting hair color. It's ideal for those who want personalized advice, the convenience of booking salon appointments, managing their hair color purchases, and exploring new shades virtually.

## Version history (last 5 releases)

### 3.23.0 — 2026-08-28

Membership Screens & Landing Page redesign

### 3.22.1 — 2026-08-13

Minor improvements and bug fixes

### 3.22.0 — 2026-07-23

Minor improvements and bug fixes

### 3.21.0 — 2026-07-08

Minor improvements and bug fixes

### 3.20.0 — 2026-06-26

Recurring Appointments and Performance Improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*