# Madison Square Garden Official — MSG Venue App

> Official app for Madison Square Garden venue access, event planning, and ticket management. (iPhone/iPad app by Sphere Entertainment Group, LLC.)

- Source: https://appshunter.io/ios/app/madison-square-garden-official/id1367587910 (this page in markdown: same URL + `.md`)
- Developer: [Sphere Entertainment Group, LLC](https://appshunter.io/developer/405349099)
- Category: Entertainment, Sports
- Price: Free
- Rating: 4.72/5 from 14,258 App Store ratings · 44 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 77 MB
- Languages: English
- Released: 2018-08-21
- Data updated: 2026-06-10
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/madison-square-garden-official/id1367587910/reviews.md

## What is Madison Square Garden Official?

The MSG App is the official app for your visit to the World’s Most Famous Arena! Entering MSG is now fully digital – the MSG App allows you to access and manage your tickets and memberships from one location. You can also discover venue features, plan your visit, view upcoming events through our intuitive calendar, and even book a luxury suite for select events.

## Key features

- Digital ticket access
- Membership management
- Venue feature discovery
- Visit planning
- Event calendar
- Luxury suite booking

## What do users think of Madison Square Garden Official?

Overall sentiment: negative

**Pros**

- 🚀 Easy and convenient
- 👍 Great overall experience
- 👍 Helpful for sports events
- 👍 Excellent and improved

**Cons**

- 🐛 Buggy and doesn't work
- 🐛 Accounts don't stay linked
- 🐛 App freezes and doesn't update
- 🐛 Ticket transfers don't work
- 👎 Bad customer service

**Commonly reported bugs**

- Ticket transfers get stuck
- Login issues and errors
- Incompatible with older iOS versions

**Most requested features**

- Bring back the 30-day calendar view
- Add weather information

## Recent user reviews (10 of 44)

All indexed reviews: https://appshunter.io/ios/app/madison-square-garden-official/id1367587910/reviews.md

### 1/5 — Buggy and does not work at all anymore

*2024-04-03*

App is trash. Constantly says it can't update info for weeks on end. WEEKS. Have to logout in two different places, kill the app, sometimes even completely uninstall the app, hopefully reinstalling and logging in again works. Sometimes it doesn't and have to keep doing it. For all the money we pay for tickets and garbage fees, the least they can do is provide an app that can do basic functions.

### 2/5 — Ticketmaster and MSG ticket accounts don’t stay linked

*2024-02-28*

The account never keeps me logged in. I always have to reenter my passwords despite the fact I haven’t changed them. Please fix this

### 5/5 — Great Overall Experience

*2024-02-14*

Having gotten out of a culminating experience, I love this place!!!

### 1/5 — App always freezes

*2024-02-08*

The App continually freezes and doesn’t update properly. I see games in my account from December. And now the calendar for upcoming games is not worked. Just terrible

### 1/5 — Tickets Won’t Transfer

*2023-12-31*

My ticket transfer got stuck in limbo. My daughter hasn’t received the tickets I transferred to her and now I can’t reclaim them. No customer service in the app to assist. I’d give zero stars if I could.

### 5/5 — Great App

*2023-12-06*

Easy and solid app

### 5/5 — Fun

*2023-09-26*

My family appreciates it so much

### 1/5 — A nightmare of an app

*2023-05-18*

Horrible ticket transfer process horrible customer service and horrible app overall!!!

### 1/5 — Just doesn’t work

*2023-05-11*

Trying to receive transferred tickets and just doesn’t work either from email or refreshing in app

### 1/5 — Bad customer service

*2022-12-24, version 1.8.40*

A lady with the name of Maria called me and was very rude. Your company should teach customers service.

## Frequently asked questions about Madison Square Garden Official

### What is the Madison Square Garden Official app?

The official app for Madison Square Garden, it provides digital access to your tickets and memberships. It also helps you discover venue features, plan your visit, and view upcoming events.

### How do I access my tickets with this app?

The app allows for fully digital entry into MSG by providing access and management of your tickets from one central location.

### Can I book luxury suites through the app?

Yes, for select events, the app provides the functionality to book a luxury suite, offering a premium experience for your visit.

### What kind of events can I find on the app?

The app features an intuitive calendar to view upcoming events, which can include concerts, sports games, and other entertainment performances held at Madison Square Garden.

## Version history (last 5 releases)

### 1.10.0 — 2024-03-04

Bug Fixes and Performance updates

### 1.9.0 — 2023-09-25

Performance improvements and bug fixes

### 1.8.41 — 2023-05-02

Performance improvement and Bug fixes

### 1.8.40 — 2022-04-16

Introducing an enhanced login experience for managing tickets and Season Ticket Memberships. This update also includes performance improvements and bug fixes.

### 1.8.39 — 2022-01-19

Bug fixes and enhancements to the calendar

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## More apps by Sphere Entertainment Group, LLC

- [New York Rangers Official App](https://appshunter.io/ios/app/new-york-rangers-official-app/id475240317)
- [New York Knicks Official App](https://appshunter.io/ios/app/new-york-knicks-official-app/id498010853)
- [Rockettes App](https://appshunter.io/ios/app/rockettes-app/id1440894132)
- [Beacon Theatre, Official App](https://appshunter.io/ios/app/beacon-theatre-official-app/id1460667703)

All apps by Sphere Entertainment Group, LLC: https://appshunter.io/developer/405349099

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*