# Madison Square Garden Official — user reviews > 44 indexed App Store user reviews of Madison Square Garden Official by Sphere Entertainment Group, LLC, rated 4.72/5 from 14,258 ratings. - Source: https://appshunter.io/ios/app/madison-square-garden-official/id1367587910/reviews - App overview in markdown: https://appshunter.io/ios/app/madison-square-garden-official/id1367587910.md - Rating breakdown: 5★ 12,532 · 4★ 752 · 3★ 269 · 2★ 124 · 1★ 581 ## What do users think of Madison Square Garden Official? Overall sentiment: negative **Pros** - 🚀 Easy and convenient - 👍 Great overall experience - 👍 Helpful for sports events - 👍 Excellent and improved **Cons** - 🐛 Buggy and doesn't work - 🐛 Accounts don't stay linked - 🐛 App freezes and doesn't update - 🐛 Ticket transfers don't work - 👎 Bad customer service **Commonly reported bugs** - Ticket transfers get stuck - Login issues and errors - Incompatible with older iOS versions **Most requested features** - Bring back the 30-day calendar view - Add weather information ## Newest reviews (10 of 44) ### 2/5 — Ticketmaster and MSG ticket accounts don’t stay linked *2024-02-28* The account never keeps me logged in. I always have to reenter my passwords despite the fact I haven’t changed them. Please fix this ### 1/5 — No sign in *2021-02-27, version 1.8.32* Can’t sign in i keep getting an error report ### 1/5 — Couldn’t use it at all !! *2021-02-23, version 1.8.32* About a month ago I tried to check my tickets information in my account via app. However I couldn’t reach it at all. I had to see them via online not my app. I don’t know the reason why I couldn’t access it but there must have been a glitch you caused. It was just annoying & no reason to keep having the app. It should be more effective & efficient. Please reconsider to try to improve everything. Thank you. ### 1/5 — MSG APP *2020-02-13, version 1.7.0* It doesn’t work on my iPhone with iOS 13 ### 3/5 — Lack of flexibility *2019-11-25, version 1.5.2* I like the MSG approach but as I use the tickets in business and not everyone I invite has an app the I abunury to produce and forward a paper ticket makes it more difficult for me and I. Some cases my clients to do get them the ticket when needed. Seems needlessly difficult and will in fact lead me not to do this again next hockey season ### 1/5 — THE NEW CALANDER *2019-11-03, version 1.5.1* THE NEW CALENDAR is HORRENDOUS. Please go back to the old calendar. PLEASE ### 5/5 — Makes Life easy *2019-10-09, version 1.5.1* Thanks to msg - i can see everything in finger tip :-) ### 5/5 — Loving it *2019-10-07, version 1.5.1* Excellent . Much improved. ### 5/5 — Great update! *2019-10-06, version 1.5.1* The new version is great. I go to Ranger’s games pretty often and it’s a good resource for what matchups are coming up. ### 1/5 — Bring back the 30 day calendar *2019-10-06, version 1.5.1* This designer is bad! We want the 30 day event view back!! Much easier to read. ## Most critical reviews (10 lowest-rated) ### 1/5 — Buggy and does not work at all anymore *2024-04-03* App is trash. Constantly says it can't update info for weeks on end. WEEKS. Have to logout in two different places, kill the app, sometimes even completely uninstall the app, hopefully reinstalling and logging in again works. Sometimes it doesn't and have to keep doing it. For all the money we pay for tickets and garbage fees, the least they can do is provide an app that can do basic functions. ### 1/5 — App always freezes *2024-02-08* The App continually freezes and doesn’t update properly. I see games in my account from December. And now the calendar for upcoming games is not worked. Just terrible ### 1/5 — Tickets Won’t Transfer *2023-12-31* My ticket transfer got stuck in limbo. My daughter hasn’t received the tickets I transferred to her and now I can’t reclaim them. No customer service in the app to assist. I’d give zero stars if I could. ### 1/5 — A nightmare of an app *2023-05-18* Horrible ticket transfer process horrible customer service and horrible app overall!!! ### 1/5 — Just doesn’t work *2023-05-11* Trying to receive transferred tickets and just doesn’t work either from email or refreshing in app ### 1/5 — Bad customer service *2022-12-24, version 1.8.40* A lady with the name of Maria called me and was very rude. Your company should teach customers service. ### 1/5 — Annoying *2022-01-01, version 1.8.38* Every time I open the app. It asks me for my location. Very annoying. ### 1/5 — Needing a separate login for msg events is idiotic *2021-11-21, version 1.8.37* I have to call the box office so they can unlink the email that’s no longer in use to the email address where the tickets were sent. Asinine and unhelpful. ### 1/5 — App *2021-08-24, version 1.8.35* App stinks ### 1/5 — App Not Working *2021-03-05, version 1.8.32* App is not working at all won’t let me log in to my MSG Account ## Most praised reviews (10 highest-rated) ### 5/5 — Great Overall Experience *2024-02-14* Having gotten out of a culminating experience, I love this place!!! ### 5/5 — Great App *2023-12-06* Easy and solid app ### 5/5 — Fun *2023-09-26* My family appreciates it so much ### 5/5 — Convenient *2022-08-09, version 1.8.40* Using the app makes everything super easy and convenient all in one place!! ### 5/5 — Calendar *2022-03-09, version 1.8.39* The last one was so much better Gives us back our calendar that shows all the events on the dates Thanks ### 5/5 — Seatimg *2022-01-14, version 1.8.38* TOP NOTCH SERVICE BY ARENA STAFF ### 5/5 — Joe *2021-05-21, version 1.8.32* Very helpful for both Knicks and Rangers !!! ### 5/5 — Not user friendly *2021-04-23, version 1.8.32* Very difficult to use ### 5/5 — Nice *2021-02-27, version 1.8.32* Well done ### 5/5 — App *2019-11-24, version 1.5.2* Thank goodness you brought back the calendar w symbols. Helps employees enormously. But can there be a slash or something when there are arena and theatre event?? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*