# MAGIC-VIEWER — user reviews > 87 indexed App Store user reviews of MAGIC by RNC Network, rated 2.34/5 from 277 ratings. - Source: https://appshunter.io/ios/app/magic-viewer/id1181828019/reviews - App overview in markdown: https://appshunter.io/ios/app/magic-viewer/id1181828019.md - Rating breakdown: 5★ 52 · 4★ 26 · 3★ 22 · 2★ 42 · 1★ 135 ## What do users think of MAGIC? Overall sentiment: negative **Pros** - ✅ Simple and intuitive interface when working properly - 🎯 Effective camera management with drag-and-drop functionality - 📱 Cross-platform compatibility (iOS and Android) - 🔄 Reliable performance on local WiFi networks - ⭐ Excellent alternative to competitors like Arlo **Cons** - 🐛 Frequent P2P connection failures and disconnections - ⚠️ Constant app crashes and freezing issues - 🐌 Extremely slow playback and video loading - 😤 Poor user interface design and navigation - 📵 Unreliable cellular/LTE connectivity - 🔧 Inadequate app maintenance and support - 💥 Choppy video playback and frame skipping - 🚫 Incompatibility with newer iOS versions - ⏱️ Long connection establishment times - 🔌 Requires constant app reloading to function **Commonly reported bugs** - P2P device not connected error messages - App crashes immediately upon launch - Black screen loading issues - Playback functionality completely non-functional - App language switching to Chinese unexpectedly - Cellular viewing disabled after updates - Connection timeouts and network errors - Control bar disappears during video playback - Green screens during playback on newer DVR models - App incompatibility with iOS 16 rotation features - Live view freezing and lagging - Intermittent connection failures requiring manual DVR restart **Most requested features** - iOS 16+ compatibility and screen rotation support - IPv6 support for cellular data viewing - Improved playback speed controls (2x, 4x, 8x) - Timestamp inclusion in downloaded footage - Better video quality and resolution options - Faster connection establishment for remote viewing - Enhanced playback scrubbing and video scanning - 5G network optimization ## Newest reviews (17 of 87) ### 2/5 — Please fix! *2025-10-17, version 3.1.5* Hasn’t worked in a couple days on my iPhone and Android tablet. Please fix! ### 2/5 — Meh. Needs improvement *2025-03-02, version 3.1.5* You’d think as important as an interface is, to drive your product and build a customer base if not profitability — more emphasis and effort would be made to maintain customer satisfaction. The app works, mostly. Is buggy, has to be constantly reloaded, and has an awkward work flow to get from a notification to a why you were notified. I have yet, as a consumer to feel comfortable relying on my system because if it, but considering the longevity of the company, and my electricians recommendation, have hopes more than an expectation that fixes (and satisfaction) are in the works. C’mon Magic Viewer, get it together…(?) ### 1/5 — update new version *2025-02-16, version 3.1.5* crash every time use, need update ### 1/5 — update app *2024-10-01, version 3.1.5* is being long long time since last update i can’t see nothing today on my app please fix your app ### 2/5 — P2P device not connected *2024-08-15, version 3.1.5* The camera was working fine yesterday. Now today I get a “P2P device not connecting.” Internet works fine. Something wrong with app. Please fix ASAP. Thanks ### 1/5 — Playback stopped working and app switched to chinese *2024-07-03, version 3.1.5* May as well not have cameras UGH ### 1/5 — NEVER WORKS! *2024-06-26, version 3.1.5* Don’t waste your time. This app is TRASH! ### 1/5 — Junk *2024-06-04, version 3.1.5* Don’t work keeps saying ip address is wrong won’t connect ### 1/5 — App takes too long *2024-02-14, version 3.1.5* The app takes wayyyyyyyyy too long for ANYTHING. Whether I’m just watching or playing back it takes forever for anything. The UI is garbage, and the camera resolution is fucjing trash. Super choppy, waste of money. You will not be satisfied ### 2/5 — App no longer works *2024-02-14, version 3.1.5* 2 updates with the iphone8 and now I’m getting error message saying p2p is not connected.. huh?? ### 2/5 — P2P connection issues. *2024-01-29, version 3.1.5* This isn’t a great app. The developer knows it. I have 4 cameras. 2020 install. P2P connection issues. No fix available. But KAMIA. WOKRS GREAT! ### 1/5 — Horrible *2023-12-09, version 3.1.5* App keeps connecting every few seconds. Won’t work without WiFi ### 2/5 — Playback is not working *2023-09-22, version 3.1.4* Camera works, but playback is not working. Is there a way to fix this issue? ### 1/5 — Worst App Ever *2023-09-04, version 3.1.4* App put together by totally incompetent developer staff as evidenced by the other repeated poor reviews before mine. App is unstable and constantly disconnects from the cameras. What’s the point of having cameras if I can’t access them to view the footage? Use another app to connect. ### 1/5 — Worst App *2023-08-11, version 3.1.4* If you are looking for the WORST monitoring app then look no further. ### 1/5 — Always problems with this app *2023-07-03, version 3.1.4* P2P issues once again !!!! ### 2/5 — NOT DEPENDABLE *2023-06-14, version 3.1.4* When it's working, it's good..... problem is it often goes offline and may be out for days... today, 6/14/23 for instance, it has been our since about 5 am.... came on once gor about 20 seconds and then out again.... it is now 2:42 pm... still can't get in. What good is having it! Have to look around for new app.... formerly had Mr. patrol app.... like this one, worked good in beginning, then became terribly undependable also! Same developer... must find a new one! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to replay *2026-07-13, version 3.1.5* Unable to replay any footage. Only can view live. Unable to fix this. Need help. ### 1/5 — Very disappointed *2026-07-11, version 3.1.5* This viewer is garbage. Makes paying for all the cameras and installation a waster because the software is quality you’d expect from 1990. Don’t waste your time or money ### 1/5 — Terrible! *2026-05-04, version 3.1.5* P2P connection error keeps popping up everyday! Both internet connections are great but still app doesn’t connect somehow!!! ### 1/5 — Abhorrent UI *2026-03-03, version 3.1.5* Terrible user interface. Beyond infuriating to navigate. ### 1/5 — Bug with Cellular viewing *2025-10-19, version 3.1.5* After sudden outage( according to installer, it was some sort of back up? Or update?), I can’t connect it anymore unless it is on wifi. It was ok before that happened. ### 1/5 — This app is terrible *2025-10-10, version 3.1.5* This app is terrible. ### 1/5 — THE WORST *2025-09-09, version 3.1.5* This is by far without question the worst system out there. Impossible to playback. Interface is unlike anything I’ve seen from a security system. Garbage. ### 1/5 — Horrible interface *2025-08-26, version 3.1.5* Difficult to scan videos, control bar disappears quickly and difficult to bring back up, still captures are hit and miss to correct timing, very frustrating tedious software ### 1/5 — New update *2025-07-09, version 3.1.5* Ever since they did the latest update, it’s been impossible to load the footage. Pls fix!! ### 1/5 — Trash. Go with Nest cam *2025-03-25, version 3.1.5* The app has never worked well for my business. Trying to get a simple playback is like pulling teeth. It takes for ever to load, and then it’s choppy, it lags, and crashes. Don’t waste your money/time. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2022-07-04, version 3.1.3* I had an ARLO camera and the service and battery was so bad, I switched to this App and I am so happy I did. Works great. ### 5/5 — Love it ! *2020-12-30, version 3.0.28* Very simple to use and it works.... tap or drag your fingers to open up cameras or zero in on one camera ... I have no issues ### 5/5 — Display issue is fixed!! *2020-07-29* App is working correctly now. ### 5/5 — Home Run!! *2018-07-18* I am so pleased with this app. It works great on my Drois and Apple devices. Searching is a snap and the Live feed display is very nice. The rolling feature and the ability to drag the images to the configuration I want is a winner!!!! Well done guys. ### 4/5 — Thanks for fixing *2019-07-26, version 3.0.13* Works as supposed to now ### 4/5 — After update app does not open *2019-07-15* After last update app does not open screen goes black?? ### 4/5 — App crashing *2019-07-15* I love the app, for the past couple of days it has been crashing upon launch. Have removed and re-installed it, still crashes. ### 3/5 — P2P error *2025-10-30, version 3.1.5* Now that I updated my iphone the app stopped working. Keep getting error messages. Can this be resolved please ### 3/5 — What??? *2024-09-08, version 3.1.5* Kind of good but blurry and the options go down too much ### 3/5 — Needs update *2023-10-22, version 3.1.4* The “p2p device not connected” keeps popping up all of a sudden. My Internet works perfectly fine because other devices have no issues with the Internet at all. To make it clear, when I go to Network settings, the internet IP and other things show that they are okay. Something is definitely wrong with the app. Please solve this issue ASAP. Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*