# Mai Dubai – Water Delivery — user reviews > 33 indexed App Store user reviews of Mai Dubai by MaiDubai L.L.C., rated 4.20/5 from 139 ratings. - Source: https://appshunter.io/ios/app/mai-dubai-water-delivery/id6448165106/reviews - App overview in markdown: https://appshunter.io/ios/app/mai-dubai-water-delivery/id6448165106.md - Rating breakdown: 5★ 100 · 4★ 8 · 3★ 6 · 2★ 3 · 1★ 22 ## Newest reviews (11 of 33) ### 1/5 — Unstable, Always logs off and not reliable. *2024-07-02, version 1.7* Whenever the developer updates the app, they seem to ruin something… This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue ### 1/5 — Payment always fails *2024-06-30, version 1.7* Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! Trying to process the payment now for hours. An absolute waste of time! ### 1/5 — Buggy and inconsistent experience *2024-06-01* Ive been using the app for past few months. Forgot password did not work well for few weeks. Now I see that it is forcing me to reorder two 5 gallon water because i already ordered two previously. But ive only used one up and wanted to replace it while I use the other one. How can it be forced upon user to reorder two because they have two deposited bottles. Ideally the logic should be order within two and pay extra for new ones ### 1/5 — Worst app ever *2024-05-13, version 1.6* Can’t register. After 2 weeks I finally got an OTP and then the app freezes. Will switch to more professional supplier. ### 1/5 — Poor application quality *2024-02-12, version 1.6* A lot of small annoying things making overall experience awful. Developer, please, hire an expensive QA team, they will report with all bugs and UI/UX problems. ### 1/5 — Waste of time *2024-02-11, version 1.6* Cannot place order because app will not allow me to select how many empty bottles I have and wants to charge as if I don’t have empties . What a waste of time registering for this app is !! Will just continue calling our delivery guy like we have done for years. ### 1/5 — Can’t even register or find support *2024-01-09, version 1.6* Trying to register is impossible—since I’ve been using Mai Dubai delivery services for a few months, the app won’t let me use my phone number to sign up! I just want to be able to pay in some way other than cash ### 1/5 — Payment always fails *2023-12-06* Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! ### 1/5 — Can’t login *2023-11-06, version 1.4* Just registered my new account, unfortunately can’t login. I’ve tried resetting my password but it’s not working, extremely bad experience. ### 1/5 — Useless app! Just delete it *2023-07-30, version 1.2* Never works properly ### 1/5 — Useless *2023-05-23, version 1.1* App is completely useless. Cannot log in the finally after 3 days managed but then was charged in EUR why???? ## Most critical reviews (10 lowest-rated) ### 1/5 — E coupon issues *2026-08-17, version 1.16.1* I am repeatedly having issues adding e coupons to my cart, the app accepted credit for the wallet but won’t allow me to purchase e coupons. It’s incredibly frustrating ### 1/5 — Unable to login through the app. *2026-06-15* Keep getting wrong password alert, even after resetting the password and trying. **Developer response:** Thank you for your feedback. We're sorry to hear you're experiencing login issues. Please email your contact details to info@maidubaiwater.com, and our team will look into this for you and assist in resolving the issue as soon as possible. We apologize for the inconvenience. ### 1/5 — Not good *2025-12-15, version 1.12.2* The app doesn’t allow we to update my address and when I request a call back nothing happens, useless ### 1/5 — Terrible cumbersome experience *2025-10-10, version 1.12.1* For the third time they cannot update my account to show that I do have on deposit the empty bottles. The experience that is supposed to be easy turns into a problem every time ### 1/5 — Very poor experience *2025-06-27, version 1.10* Can not add items to cart. Can not top up wallet. Can’t update or add new delivery addresses. App looks good but is basically useless ### 1/5 — Slow delivery *2024-10-23* If you buy from them be aware that your order could take a few days before you get it ### 1/5 — كريك هاربر *2024-09-09, version 1.8* التطبيق لايعمل ### 1/5 — Water delicery *2024-09-02, version 1.7* I have managed purchase coupons but seems impossible to actually organise for any water to be delivered! ☹️ ### 1/5 — No booklet voucher booking *2024-07-11* No option to avail/ book 10 booklet coupon order. I have booklet which I purchased but I can’t book delivery via app ### 1/5 — Need a lot of work and user experience us terrible *2024-07-09, version 1.7* Seems like as always, Everyone wants an app but never does proper UI/UX and customer experience testing done. Basic stuff does not seem to work. ## Most praised reviews (9 highest-rated) ### 5/5 — Best Tasting Sparkling Water *2025-09-19, version 1.12.0* The app is super easy to use and sparkling water in glass bottles are the best. ### 5/5 — Not User Friendly *2024-11-09, version 1.8* I am trying to order the coupons so I can be delivered weekly and only pay one time for the coupon book. Cannot find the place to order it. Only the single 5 gallon water. If I go to orders and click on re-order, when I try to pay, it says the item is not active. How do I order another coupon book for water delivery? ### 5/5 — My favourite brand *2024-02-23* Good service and fast delivery, one day I will make order online, within 4 hours delivered to my home 👍 ### 5/5 — Excellent *2024-01-29, version 1.6* Order came next day and I was happy with it. I was more happy when someone called me to check if everything was fine or I have a concern or a remark. I’m happy to state that this company is eager to hear customers opinions and do whatever changes necessary to satisfy them. ### 5/5 — Easy to use *2023-10-25, version 1.4* We just arrived in Dubai and managed to set up water delivery in less that 48 hours. I got great assistance from Mai Dubai team when I needed help. Even the delivery guy left his phone number for better coordination with the delivery when I was not home. ### 5/5 — Mai dubai *2023-10-22* It’s the most reliable water brand it has free shipping and it always comes on time. ### 5/5 — Good service *2023-07-19* Good service. On time delivery. ### 4/5 — Sandy *2024-10-21, version 1.8* I like Mai Dubai water because it for me the better water option but I do feel that it can still Be more simple when I place order online but over all I love them ### 2/5 — Edit Information *2024-10-26, version 1.8* It’s ridiculous that I have to contact Mai Dubai to update shipping information. I should be able to do this inside the app on my own. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*