# MaidsApp: Cleaning Services — user reviews > 80 indexed App Store user reviews of MaidsApp by Maid Services Inc, rated 3.45/5 from 155 ratings. - Source: https://appshunter.io/ios/app/maidsapp-cleaning-services/id955387051/reviews - App overview in markdown: https://appshunter.io/ios/app/maidsapp-cleaning-services/id955387051.md - Rating breakdown: 5★ 91 · 4★ 3 · 3★ 1 · 2★ 5 · 1★ 55 ## What do users think of MaidsApp? Overall sentiment: negative **Pros** - 🚀 Fast response time - 👍 Easy to use app - ✨ Professional cleaners - 🏠 Spotless cleaning results - 💰 Affordable prices - ⏱️ On-demand service - ✅ Reliable service - 💯 Great customer service - 👍 Convenient for busy people - 🌟 High quality business - 👍 Trustworthy maids **Cons** - ❌ Unprofessional dismissal - 💸 Charged without service - 😠 Scam/Fraudulent charges - 🚫 No response from support - 📉 Poor quality cleaning - ⚠️ Disconnected customer service number - ❓ Unclear process - 👎 Unwelcoming to service providers - 💰 Money taken without refund - 🚫 No maid showed up - 😠 Horrible ethics - ❌ Failed to install/sign up - 🐛 Bugs in the app - 🚫 No updates - ❌ Inability to login - ❓ No valid terms and conditions - 🚫 Customer service goes to VM - ❌ Charged upfront, no refund - 😠 Dishonest practices - 💸 Expensive service - ❓ Missing jewelry/theft - 🐛 Clunky, broken app - 🚫 Maids not available - 🐛 Glitches constantly - 🚫 Terrible app functionality - ❓ No way to contact administrator **Commonly reported bugs** - Sign up using Facebook didn't work - Phone number sign up issues - One Time Pin not accepted - App freezes and closes - App shuts down during booking - Cannot start login after registration - App is clunky and broken - App glitches constantly - Barely usable functionality - Maids not available - Arrival times not accurate - No in-app cancellation feature **Most requested features** - Add proper sign up with Apple - Improve app infrastructure - Add in-home laundry/iron aides - Add waiters/waitresses - Add valets - Add chefs - Add on-demand services ## Newest reviews (10 of 80) ### 2/5 — Sign up didn’t work *2023-05-15, version 13.8* Tried to sign up using Facebook and it didn’t work. ### 1/5 — No open *2021-05-26, version 12.7* Never leave me acces, cause need to approved by the admin and that never happened ### 1/5 — DONT USE *2021-05-03, version 12.7* This app is a scam. I paid $250 for housekeeping service. The housekeeper never showed. They haven't refunded me. They won't reply to my emails or calls. It's a total sham app and Apple should be ashamed for having this app on their store. ### 1/5 — Shop around for other apps *2020-10-15, version 12.6* After downloading the app I ordered their service. At first seemed great cleaner was set up to come and was supposed to arrive soon after I ordered. 2 hours after they were supposed to arrive I had to contact customer service. Cleaner was a no show and if I had not contacted them I never would have been informed they were not coming. They also charge you before the cleaner ever shows up. Now I’m stuck in the fun position of maybe getting my 200$ in 3-5 business days after staying home all day for a no show. I suggest using task rabbit or another app they at least show up. - just an update they never refunded my money. Maid never showed up and now I have to deal with disputing this with my credit card company. ### 2/5 — Convenient but low quality *2020-01-05, version 12.5* I have requested the maid because my regular crew was busy for that day. I checked everywhere after she left and it was dirty. It says that everything what have surface would be cleaned but no. It was all dirty. The bathroom was not even cleaned. She cleaned only inside of the toilet but not around. I was sick that day and was not able to control her and just trusted that she could do a good job. But I was very disappointed. Next day I cleaned everything myself. It does not worth the money I spent. It cost me 140$ for 1 bedroom and it was wasting of money. usually my crew comes 3 people for just 70$ and make an amazing job I do not even need to point them out where to clean. The worst experience ever. ### 1/5 — Horrible communication and lackluster service *2019-12-16, version 12.5* One maid was scheduled and wasn’t even in the app to accept the job, and the second was a half hour late and did a just ok job of cleaning. I had to go in myself after she was done to finish cleaning. She rushed through and unfortunately it was not completely clean.We ordered the 1 hour clean and she cleaned for about 45-50 minutes. We were told by Elizabeth (who I’m guessing is a manger?) that even though it was a “Quick Clean” we could have the maid spend the full hour to deep clean one area. We needed our bathroom deep cleaned which is why I ordered this. The maid did not come with all supplies either I had to give her a sponge, some cleaning solution, paper towels, cleaning brush, broom and swiffer. I’ll definitely go back to my other maid service but wanted to try this out once. ### 1/5 — Doesn’t work *2019-12-13, version 12.5* Tried booking a maid, app just shut down on me. ### 1/5 — Do not download this app *2019-11-03, version 12.4* I ordered a maid and she never showed up and i try calling them, they only pick once and tell me the maid might be a bit late, then they send me a text saying there are no available maids and we’ll reschedule and they never replied back for 2 days and i never saw the maid and they never picked up and my money is withdrawn and i never got a reply back ### 5/5 — Barber shop cleaning *2019-10-18, version 12.3* I used this app to clean my barber shop , really satisfied with the app and the cleaning ### 5/5 — 🤩 *2019-10-18, version 12.3* I can’t express enough how pleased I am to have Maidsapp service, I get my place cleaned once a week, each time they’ll go above and beyond and surpass my expectations, price quotes are reasonable and maids are phenomenal. Definitely recommend Maidsapp must have app period. Thanks again u guys!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — No bueno *2026-04-13, version 18.0* Tried to onboard as a professional cleaner and asked for basic qualifications and requirements. Instead of providing information, I was dismissed with no explanation. Very unprofessional and unclear process. Not welcoming to serious service providers. ### 1/5 — SCAM *2025-10-18, version 18.0* This company charged me, never contacted me despite several attempts to reach them by phone and email. I have asked for a refund. More than a month later … nothing. I’m out of more than $250.00. Shame on not responding and taking cash from two disabled people. My claim is now tied up with the bank for 90 days. Maidsapp refuses to write my bank to clear the claim. A former employee said they just take people’s money without remorse An alleged former owner has washed his hands after trying to reach them without any success. Apple needs to take some responsibility too. Shady. Stay away!! ZERO stars, firm. ### 1/5 — Fraud company *2025-07-08, version 18.0* Left my request pending for a week, customer service goes to VM, no maid showed up AND YET THEY STILL CHARGED ME. Horrible ethics. ### 1/5 — BEWARE!! Customer service number disconnected ! *2023-06-17, version 13.9* I entered cc details which it rejected “credit card details invalid with zip” which was wrong. I then attempted to call customer support number via link on app and it was disconnected. Uneasy with having provided both my ID and cc details.. ### 1/5 — No sign up with Apple is not acceptable in 2023 *2023-04-22, version 13.8* Removed immediately and using the neighboring app that has proper sign up ### 1/5 — Phone number *2023-03-30, version 13.7* I can’t even get past signing up with my phone number… ### 1/5 — Failed to Install *2022-08-23, version 12.7* My wife tried installing on her android. It failed to accept the One Time Pin that was sent to her multiple times. So I tried installing and signing up with my iPhone with the same result. It’s failing to recognize the One Time Pin. Can’t even get this app to install, let alone rate the actual service they offer. To any one listening, it seems that when I Inuit the final (fourth) digit of the PIN, it enters it twice and automatically tries to verify a five digit pin when it should only be four. Then, it continues to fail even when I remove the fifth digit and try submitting it again. I was unable to enter the fourth digit without it inputting it twice for some reason. ### 1/5 — There are bugs, no updates *2022-07-05, version 12.7* Cannot login after signing up, says contact administrator but there’s no link to contact anyone. Seems like the app has been neglected. There isn’t even a valid terms and conditions. Terrible. ### 1/5 — SCAM *2022-01-14, version 12.7* Beware! This app is scamming people. I requested a maid, they charged upfront, 20 minutes later it gave me a message stating that no one was in my atrae and that they will process me a refund. 2 weeks later, I checked my bank account and this people had taken the funds out of my bank and never refunded me. Then I emailed them asking to refund, they immediately posted on the app that they sent a person named “Alba” that she was at my door and a second after another message “Albahas finished the service, please rate her service” when no one came to my house, nor provided any service. Then received emailed them back complaining, and then I get an email back from an Armenian woman apologizing and to see an attaché ent to her email…. No attachment was attached… go figure!!!! ### 1/5 — Terrible Service *2021-06-11, version 12.7* Extremely unprofessional support team, made a request for a Maid 3 times in the past week, not one of them showed up. Don’t waste your time and peace of mind relying on a service like this. Each time the amount was deducted and I had to wait for refunds. Useless app. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast, Easy, and a Great Job *2024-02-29, version 15.0* I use Maidsapp for both Residential and Business use and it was the best experience. Highly professional cleaners and fast response time. It was the easiest and most convenient experience I've had with cleaners. ### 5/5 — Amazing Service *2024-02-20, version 15.0* This app is amazing. The maids showed up fairly quickly with all their own supplies and they made my house spotless. Top Notch service that I recommend to everyone!! ### 5/5 — Finally found a maid *2023-04-18, version 13.8* It’s so hard to find a cleaner these days let alone a good one, came across this app on instagram, Maidsapp was so easy to use and the maid that came to clean was so friendly and a great cleaner ### 5/5 — Amazing Service *2022-04-29, version 12.7* This app is amazing. The maids showed up fairly quickly with all their own supplies and they made my house spotless. Top Notch service that I recommend to everyone!! ### 5/5 — One of the Best apps for home cleaning *2021-06-02, version 12.7* This is one of the best experiences I have ever had of hiring a maid and cleaning to immaculate condition my house ### 5/5 — App review *2020-05-25, version 12.6* Great app dose what it says 5 star ### 5/5 — Sanitized for disinfecting *2020-03-22, version 12.6* I scheduled a cleaning to have my house cleaned and sanitized do to the issues with this virus, my maid showed up in a mask and gloves and completely sanitized my home . ### 5/5 — Just what I needed *2020-03-05, version 12.6* This is exactly what I needed , I called my monthly cleaner to come in a little earlier this month , she was busy so I had to look for another alternative. Maidsapp got me a maid same day ### 5/5 — Great service *2020-02-14, version 12.6* i ordered a cleaning a few weeks ago found this business through a friend and there customer service was great. Elizabeth made it easy for me to book a cleaning and kept me updated on my maids arrival. + my place looked great my maid was very good i would recommend gladys for your next cleaning. ### 5/5 — LongchampMary *2020-01-24, version 12.5* I used this service for my home in Las Vegas , I scheduled a maid for next morning service at 11pm the maid arrived on time and everything was cleaned really well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*