# Main Event Entertainment — user reviews > 91 indexed App Store user reviews of Main Event Entertainment by Dave & Buster's inc., rated 4.70/5 from 8,292 ratings. - Source: https://appshunter.io/ios/app/main-event-entertainment/id1498119666/reviews - App overview in markdown: https://appshunter.io/ios/app/main-event-entertainment/id1498119666.md - Rating breakdown: 5★ 7,284 · 4★ 433 · 3★ 196 · 2★ 95 · 1★ 284 ## What do users think of Main Event Entertainment? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Convenient app - 👍 Clean and fun place **Cons** - 🐛 Consistently frustrating experience with login issues - 🐛 App crashes frequently - 🐛 Buggy app with many issues - 🐛 App and website not working properly - 🐛 Fun cards not showing up after adding - 🐛 App doesn't retain information - 🐛 Glitches with card management - 🐛 Unreliable payment and reload system **Commonly reported bugs** - Login issues - Booking and reservation problems - Card balance and history not working - Crashes and freezes - Compatibility issues with older devices **Most requested features** - Allow adding any amount to Fun Card - Improve Fun Card management experience ## Newest reviews (19 of 91) ### 4/5 — It’s ok *2026-06-28, version 2.10.1* Newark Delaware location : They need an exterminator. I have seen bugs 2 times I have been there & They need to add new games/attractions. They also need to hire better kitchen staff. Add a Dessert Bar or Salad bar. ### 3/5 — Fix the name settings *2026-06-09, version 2.9.3* Whenever I change my first and last name to the right place and I close my tab and reopen it, it doesn’t save. ### 2/5 — Christmas Gift *2026-02-12, version 2.8.2* We finally had a day we could take my grandchildren for a day of fun. We had purchased $50 gift cards and received a $10 reward card but it expired a month after Christmas. Not good when it involved kids and we were not told at time of purchase. I am really disappointed as my grandchildren love it. We went on 1/31/26 at around 1pm. We took the gift cards they received for Christmas and $10 was denied because we were told that it expired. When we bought the gift cards before Christmas we were not told they would expire so short a time after Christmas. Also when trying to get drinks the guy at the bar was horrible. Took our order and said he had to get them I. The back to make it. Then after 5-10 minutes comes back and asked what was ordered. Not a good experience all around. We have spent a lot of money in this establishment and at this point not looking to come back. ### 2/5 — Christmas Gift *2026-02-08* We finally had a day we could take my grandchildren for a day of fun. We had purchased $50 gift cards and received a $10 reward card but it expired a month after Christmas. Not good when it involved kids and we were not told at time of purchase. I am really disappointed as my grandchildren love it. **Developer response:** We want every guest leaving with a smile. Please tell us more about your visit so we can make it right at www.mainevent.com/contact-us ### 2/5 — Errors Abound *2025-03-01, version 2.6.7* I love the idea of the app, but I’ve had nothing but errors since I created my account on it. The main issue I have is trying to load fun cards. I get multiple errors about the credit card not working - even though it worked for previous purchases so I know the details are correct and the credit card company isn’t blocking the purchase. Very frustrating. ### 1/5 — If I could give negative stars I would *2025-02-17* If you plan on using the app to reload fun cards, don’t bother trying. It doesn’t recognize states for payment accounts, doesn’t allow you to type in more than one letter in the description box to send in a report ticket for app issues. Additionally, the food menu is a dead button, and if you try to set up reservations for activities, the app crashes. From a parents perspective, this app is truly a nightmare if you plan on having your teens go to a fun pass day. The app alone makes it not worth the aggravation it causes to go to the venue. Ruins the experience. **Developer response:** Thank you for taking the time to leave us a review! We're sorry to hear that you've been facing issues with our app, and we're glad you have brought it to our attention! Please email us at feedback@mainevent.com if you're still having the same issue so that we can take a further look into this and see what's going on. ### 1/5 — Outdated app *2024-12-27, version 2.6.3* App is unstable. Fails cart checkout often. Have you re-enter all information each time you do a reservation, even your name. $10 fee for making any reservation from app ### 1/5 — Fun Cards won’t load *2024-12-10, version 2.6.0* What’s the purpose of the app when you can’t add fun card and it also doesn’t offer any discounts just a waste of space and data ### 1/5 — Unable to add funcard to the app *2024-11-30, version 2.5.4* I am unable to add funcard to the app nor I can reload the free $5 using my premium pass ### 1/5 — Bad *2024-11-20, version 2.5.3* Will not allow me to add card. Tried multiple times over last few months and never works. ### 1/5 — Really bad app. Many games charge money dont work *2024-10-06, version 2.5.0* Fix your app and your card and their integration. Also your games at Columbia MD dont work and deduct points. ### 1/5 — Consistently Frustrating Experience *2024-10-05, version 2.5.0* I've been trying on this app for quite some time now, and unfortunately, my experience has been marred by a recurring issue that makes it almost unusable. Every time I attempt to log in, I'm greeted with an error message. Yes, you read that right - every. single. time. The error message itself isn't particularly informative, simply stating "Authentication failed. Please check credentials." I've checked, double-checked, and triple-checked my login credentials, and I'm certain they're correct. I've tried troubleshooting steps such as: - Clearing the app cache - Checking my network connection - Verifying my login credentials - Restarting the app - Reinstalling the app Despite these efforts, the issue persists. This consistent failure to log in has rendered the app essentially useless to me. I'm extremely disappointed in the lack of attention to this critical issue, yet this issue that EVERYONE is talking about they do nothing about it and continue to lack in efforts as there ‘millionaire’s’ with there locations. ### 1/5 — Not working!! *2024-10-05, version 2.5.0* Have not been able to use app or website for over 2 months just keeps saying error ### 1/5 — App never worked for me *2024-09-29, version 2.4.1* Always throws error while signing in ### 2/5 — App doesn’t work *2024-09-22, version 2.4.0* Im trying to install several times and an error appears every time ### 1/5 — App bug *2024-09-21, version 2.4.0* It the same problem with all these other people ### 1/5 — App doesn't work *2024-09-18, version 2.4.0* I don't know if anyone's actually working on the app, but it sounds like they keep forwarding information to departments instead of getting the problems solved. ### 1/5 — App doesn’t work *2024-09-15, version 2.4.0* You can’t sign into it.. I tried signing up 3 different emails and it gives an app error every time.. don’t waste your time downloading it ### 1/5 — Login doesn’t work *2024-09-07, version 2.4.0* I tried to register but when I log in it throws errors. The app is frozen all the time and I have to reopen it. I really don’t understand why you would release an app like this that it can’t even be used ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken app *2026-06-21, version 2.10.1* Nothing works I don't understand how it's usable to the people giving it positive ratings there is literally nothing good to say that everything about it just doesn't work and is broken. I can't even store my card info to pay for points. They don't even want my money. It's impossible to load the card. ### 1/5 — Optimization *2026-06-13, version 2.9.3* I love main event, but the app is absolutely terrible. ### 1/5 — Where’s the shoe size option?!? *2026-05-27, version 2.9.0* The layout of the app is nice and all, but, like most users I’m getting a lot of errors. The one I’m most upset about is the “Server Error 400”. Im just trying to swap my first and last name around and I get a pop up saying that “Shoe Size” cannot be empty. Can you guys please fix this? It’s really bugging me not being able to change my profile. ### 1/5 — App is slow *2026-04-19, version 2.9.0* This app dosent work well it bugs a lot i’ve tried to reload my Fun card and I wasn’t allowing me to add a payment method. ### 1/5 — nothing works *2026-04-10, version 2.9.0* app doesn’t work for booking at all ### 1/5 — Don’t bother. Zero stars. *2026-03-11, version 2.8.2* Why have an app when it doesn’t work? Pages jump before you can even create an account completely, spent over an hour with this trying to get everything to work properly. Waste of time. ### 1/5 — Not user friendly *2025-07-22, version 2.7.6* Always have problems logging in and always end up not even messing with it. Thought I’d try again. It’s frustrating because I want to take advantage of all the promotions but haven’t been able to since we’ve been going for almost a year. ### 1/5 — Bowling *2025-06-10, version 2.7.3* High cost. $36 an hour for alley rental and then $4.95 to rent shoes. Bowling alley continually had problems which I had to go get help to resolve. We had to change alleys and had problems with that one also. I was told that they would give me additional time, which didn’t happen. I will never go there for anything again. ### 1/5 — “Bugs” “Fixed”??? Where? *2025-05-15, version 2.7.2* The same issues for the past few years, and the same generic response from the app developer for every single review stating the exact same issues. Although they continue to post “updates” to the app, NOTHING of importance to customers has been fixed, and not a thing that has been complained about for YEARS has changed. The app doesn’t work properly, cards can’t be reloaded, and bugs GALORE. Not the brightest app developers. If Main Event were smart, and cared about their customers, they’d have fired the current developers and hired competent ones. Customer Service actually matters, regardless what a company may think in this backwards world. Waiting for my generic response now… ### 1/5 — Straight Trash *2025-04-05, version 2.7.0* I have never had an issue with this app until recently. Now it keeps coming up with an error message. LOADCURRENTUSERERROR: Some required data is missing and cannot be located etc etc. you’d think a developer would have the brains to create AND maintain a working app. Especially when there are features not available on the website that are only available in the app. Fix your trash app! ## Most praised reviews (10 highest-rated) ### 5/5 — Any Amount *2024-09-17, version 2.4.0* Can you guys add a button to add any amount of credits to my card, my son only had 3 bucks left that he wanted to add on the app but it would only let him put $5, if you all could add an update that lets people put their last on their card would be great. ### 5/5 — Fun Place *2024-01-07, version 2.1.5* Excellent place to take kids for any event. ### 5/5 — Video games *2023-11-30, version 2.1.0* Amazing place ### 5/5 — 10 out of 10 *2023-08-16, version 2.0.9* Best hang out spot for the kids ### 5/5 — Games *2023-06-27, version 1.9.2* Games give me a discount Thank you ### 5/5 — Please *2022-10-17* Please make things way cheaper because and then more people will come and you can make more money is it expensive and I have zero dollars and I leave **Developer response:** Hello. Thank you for taking the time to leave us a review! We appreciate your visit so much and we understand your frustration with our prices. We have forwarded your feedback to the appropriate department for review and please know that we are working hard to make your next experience with us an unforgettable one! We hope to see you again soon! ### 5/5 — Jordan’s Family *2022-05-13* They are a great bunch of staff, all of them were very supportive and happy to help us our first experience there was great. We are the Jordan’s family and we will attend again. ### 5/5 — Fngjicjfn c *2022-05-02, version 1.4.10* V v. Bach. Blob d. Mfm ### 5/5 — Good place *2022-04-05, version 1.4.7* Main event is a good place to play and has fun games and laser tag I love it when they put birthday parties ### 5/5 — Fun *2021-12-23, version 1.4.3* This place is awesome it’s killing all the other places like it it’s truly in a league of its own --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*