# Main Street Bank Mobile — user reviews > 40 indexed App Store user reviews of Main Street Bank Mobile by Main Street Bank MA, rated 4.80/5 from 2,276 ratings. - Source: https://appshunter.io/ios/app/main-street-bank-mobile/id580378230/reviews - App overview in markdown: https://appshunter.io/ios/app/main-street-bank-mobile/id580378230.md - Rating breakdown: 5★ 1,983 · 4★ 182 · 3★ 54 · 2★ 16 · 1★ 41 ## What do users think of Main Street Bank Mobile? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Great Zelle integration - 👍 Helpful customer service **Cons** - 🐛 Buggy app performance - 👎 Cumbersome user interface - 🔒 Overly strict security measures - 👎 Lacking key features compared to previous app **Commonly reported bugs** - Mobile deposits frequently declined - Face ID/Touch ID not working consistently - App crashes and requires frequent reinstallation - Delayed transaction updates **Most requested features** - Bring back fingerprint login - Improve transaction history and balance display - Increase mobile deposit limits - Add real-time transaction updates ## Newest reviews (13 of 40) ### 3/5 — The MSB mobile app offers functionality on the go but… *2025-09-20* The MSB mobile app offers functionality on the go including check deposit, account balances, bill pay, and transfers. However, the app does not compare well to other banking apps. For example, the default keyboard rather than the numeric keypad loads when entering the numeric passcode for 2FA. Small programming errors suggest that there was limited user testing during development. Also, facial recognition is not working under IOS 18.6.2 (facial recognition was previously working and works with all other authorized apps). In addition, the operational implementation is still kludgey in spots. For example, customers are required to manually write "For mobile deposit only at Main Street Bank" on each check to deposit. Mobile banking should be faster and simpler than an ATM deposit or dropping a check in the mail. Given that mobile banking emerged in ~2009 and MSB issued a major upgrade in 2023, the MSB mobile app should perform better than fair. Also, it is worth noting, that Zelle users are required to use the MSB mobile app for transactions and heavy Z' users should evaluate the Zelle menus and functionality before associating their Zelle account with MSB (e.g., a second 2FA is needed). **Developer response:** Hello David, thank you for sharing your mobile app experience with us. Feedback from our customers is vital to us, and we want to meet your expectations. We have shared this feedback with our app developers. Please contact us at 508-481-8300 so we can assist you further. ### 4/5 — Online banking *2025-05-21, version 25.1.101.1* 1st time user! Wow, this makes life soooo EASY 😁😎 ### 3/5 — Juliana Birélo *2023-08-04, version 11.4.0.1* App is great! Except I wish I could read without glasses on..numbers and letters needs to be a bit bigger ### 3/5 — Much worse *2023-05-11* They took a banking app which was adequate at best and made it more cumbersome and less intuitive than the old app. I wonder if they used any test groups or simply let a bunch of SEs decide how it should work. **Developer response:** Thank you for providing us with your review and for being a customer of Main Street Bank. We are sorry to hear about the recent experience you have had with our mobile app. The new design of our mobile app was carefully chosen to provide more functionality for our customers, and it was received positively by several test groups. If there are any issues you are experiencing, please contact us at 855-962-4600. We are here to help! ### 5/5 — Love the hudson branch *2020-03-26* Have had bad experiences with other banks in the past. Since I joined main st bank and have been using the hudson office I have been extremely satisfied with their professionalism, the customer service and the personalized care. I feel welcomed when I walk in and satisfied when I leave. Can’t say enough good things about that branch! ### 5/5 — Great Bank *2019-12-20, version 4.4.13.996* Employees treat ya Like family ! ### 5/5 — A problem in the app *2019-12-16* I don’t know if just me but the app hasn’t let me login for a couple days I have to go onto Safari and Google Mainstreet Bank and log onto the online website, hope there’s a fix, only problem I have with the app, Hope somone sees this and fixes it ### 5/5 — Awesome!! *2019-10-27, version 4.4.13.996* Easy to use keep up with your funds. Love this app!!! ### 5/5 — MSB is awesome! *2019-10-05, version 4.3.9.459* This is the best bank ever! ### 3/5 — App wish list *2019-07-29* Wishing the app had real time transaction history, too much delay/pending. Some transactions are not captured for a day or two making it difficult to budget for family needs etc. all in all the look is great ### 5/5 — USE THE MAIN ST BANK APP FOR DEPOSITS *2019-06-28, version 4.3.9.459* So simple. I luv it Michael Marlborough MA ### 3/5 — Works OK but it's needs more *2019-04-28* The app works fine, haven't had any technical features. I only use it to check my balance but is really appreciate a running daily balance with all my transactions either in or out. Doesn't seem like it's too much to ask since my other bank has this feature in its app. ### 5/5 — MSB *2019-04-06* Only con is not being able to view passwords when I try to login. 5 stars otherwise!! ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s the hardest thing to use *2025-11-11* When you go to reset your password, you asked too much information that I don’t have available at all times that makes it difficult even when it comes time to transferring money from account to account. It is difficult with your system. It is failing me 100% thank you for your sincerity. Guess what banking apps do not work when they’re supposed to. It’s supposed to make things a little easier, but it makes it more difficult especially this one very low end every little thing about it it very difficult to use with you low end service thank highly appreciated someone that really doesn’t like Massachusetts what ever people that stand the reason that they’re very educated and or not **Developer response:** Thank you for sharing your feedback. We’re sorry to hear you’ve experienced difficulties with our mobile app. At Main Street Bank, we make every effort to balance ease of use with a high level of security to protect our customers’ information. Your comments will be shared with our development team as we work to provide the best experience possible. If the issue continues, please contact us at 508-481-8300 and we can assist you personally. ### 1/5 — Insufficient notifications *2024-10-06* I have my acct set up to notify when there is any transaction including debit card. This new system only says there was a transaction, not how much it is for or what it is as the previous system used to. I have to login each time to see the transaction. Touch ID does not work although it works fine with other apps which means I have to type my login info in each time to check. Time sucker. Considering switching banks. ### 1/5 — Horrible app *2020-04-15* Compared to the old middlesex app this app is trash. Main Street bank is always helpful and I love banking with Main Street. But their app is horrendous. Some days I think about leaving just because I hate the app so much. I have no clue why the app has such good reviews. ### 1/5 — Mobile deposits terrible *2019-12-27, version 4.4.13.996* If not perfect they get declined ### 1/5 — Limited history *2019-07-18, version 4.3.9.459* I would like the mobile app to show more transaction history. The app is limited. ### 1/5 — Horrible *2018-02-20, version 4.3.2.52* I have to delete and re-download a few times a week for the app to work. Very inconvenient ### 1/5 — App Experience forcing me to consider new bank *2017-11-17* I’m so sick of this app. Came from a different bank that merged with Main Street and seriously this app is so much worse. I’m still waiting for it to properly support FaceID and iPhone X because it seems to be the only app that didn’t seamlessly transfer over. Keeps failing validation and treating me with all the extra security of a user logging in for the first time. Super aggravating when I need money transferred. Please fix. ### 1/5 — Can't log in! *2017-04-23, version 4.1.6.253* Since you have to ask for a phone number to log in, I can't log in! It says device ID not found. Not happy. ### 2/5 — New User interface *2023-05-10* Not gonna lie…I just finally was able to get back into my account and this app looks kind of meh compared to the old one. **Developer response:** Hello, thank you for providing us with your review and for being a customer of Main Street Bank. As we continue to make enhancements to our mobile app, we will be sure to pass your comments along to our developers. If there are ever any issues you are experiencing, please contact us at 855-962-4600. We are here to help! ### 2/5 — Awkward and buggy *2019-11-20, version 4.4.13.996* Awkward to use and frequently stalls. Face ID on phone with fingerprint on iPad are incompatible. Always wants a text code despite my being told that I would only need to do it the first time, and times out too quickly. $5000 dollar per month deposit limit makes no sense and lacks ability to set up recurring payments. Like a primitive app from the last decade and needs to be brought up to date. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Banking App *2024-12-31, version 24.8.0.1* Best banking app available! ### 5/5 — Great service always *2023-12-20* I’ve always liked this bank every once so nice and helpful. Anything goes wrong I called them go in and they help me with whatever I’m going through. I absolutely love them best bank out there. Thank you. ### 5/5 — Transaction descriptions *2023-05-10* Not crazy about the way transactions appear on the new app. Now you have to open each transaction to see the detail where before you could see at a glance. Frustrating. **Developer response:** Thank you for taking the time to provide us with your feedback on the recent technology upgrade. We apologize for any inconvenience caused by the changes to the transaction display on our new app. We understand that the new layout may be frustrating for some users, and we appreciate your honest feedback. Our development team is working on implementing solutions to improve the transaction display and make it more user-friendly. We would like to assure you that we are committed to providing you with the best possible user experience, and we will continue to work on improving the app's functionality. Thank you for your continued support. If you have any other questions or concerns, you can reach us at 855-962-4600. We are here to help! ### 5/5 — Rich Valarioti *2022-09-08* First time using mobile deposit. Easy, excellent tutorial. I will continue to use it . Thanks ### 5/5 — Best Bank Ever *2022-03-15, version 5.0.10* There’s no better bank than this. 18 years and counting …. ♥️ Tellers and stuff are always helpful and nice. ### 5/5 — Main Street Bank is great! *2022-03-07* Cannot say enough good about Main Street Bank, keeping true to local banking! ### 5/5 — Review *2021-05-21* More difficult to use. Liked last format better ### 5/5 — Banking from home made easy *2020-12-29* I'm so glad to have an app that makes it easy to bank from anywhere, including Zelle payments and check deposits. ### 5/5 — Ben wright *2020-05-04, version 4.6.2.328* Thus is the best app ever and the best bank ever. Always there when you need them!!! ### 5/5 — Convenient *2020-03-30* Easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*