# Main Street Renewal Portal — user reviews > 50 indexed App Store user reviews of Main Street Renewal Portal by Main Street Renewal LLC, rated 1.25/5 from 144 ratings. - Source: https://appshunter.io/ios/app/main-street-renewal-portal/id1634280382/reviews - App overview in markdown: https://appshunter.io/ios/app/main-street-renewal-portal/id1634280382.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 1 · 2★ 8 · 1★ 117 ## What do users think of Main Street Renewal Portal? Overall sentiment: negative **Cons** - 👎 App is consistently broken - 👎 Payment processing issues - 👎 Maintenance request system fails - 👎 Poor customer support - 👎 Login and password reset problems - 👎 App crashes frequently - 👎 Outdated and unprofessional design - 👎 Inconsistent functionality - 👎 Security concerns with payment vendor - 👎 Unresponsive to issues - 👎 Houses advertised better than reality - 👎 Slow maintenance response times - 👎 Rent increases annually - 👎 Uncleaned properties upon move-in - 👎 Difficulty accessing documents - 👎 Unconventional business practices - 👎 Incompetent company overall **Commonly reported bugs** - App crashes when submitting maintenance requests - App freezes when uploading pictures for requests - App doesn't load or stays on a loading screen - Login issues: incorrect password/username, password reset loop - App crashes frequently - Payment processing errors (late payments, insufficient funds errors) - Cannot access resident document section - API access errors - Payment history page missing or out of order - App redirects to sketchy web pages for payment - Cannot back out of pages within the app - App says nothing is due when it is - App opens a banner to another app but won't open it - App is a mobile website packaged as an app - Poor error handling for network issues - Double charging rent - App functionality for roommates is poor - View more functionality not working for maintenance requests **Most requested features** - Fix app loading issues - Improve payment processing - Enable proper maintenance request submission - Provide functional login and password reset - Improve app design and user-friendliness - Ensure app stability and reliability - Better customer support responsiveness - Allow access to resident documents - Bring back the old app version ## Newest reviews (19 of 50) ### 1/5 — The worst company to rent *2025-05-20, version 14.010* Since my move the air conditioning did not work, they took maybe more than a month to fix it, all that during the summer and they only refunded $300 because according to them the air is not the whole house, I have only had more experiences with this company the only reason why I renewed the contract is because I do not want to move two consecutive years. ### 1/5 — Awful! *2025-05-02, version 14.000* This is the worst company and app I’ve ever dealt with! Our electric was out due to an old breaker box and took 2 weeks to fix! We lost food, time off of work and got no compensation from it but $50 off of a late fee!! We also have mold in our crawlspace that has never been dealt with. ### 1/5 — Terrible app *2025-04-03, version 12.6.1* Have the time you can’t even pay in the app. Everytime i go to use it i have to re enter payment info. In 2025, why is this so difficult??? ### 1/5 — The worst!! *2025-03-31, version 12.6.1* The worst app EVER!!! Can’t even pay my rent when I need to!!! New users good luck ### 1/5 — The worst company ever *2025-02-11, version 12.6.1* Absolutely the worst rental company in history. They never take care of any of their work orders, not even the emergencies. DO NOT rent from them! ### 1/5 — The worst *2025-02-01, version 12.6.1* This is the worst rental company and portal I have had the displeasure of using. Actually fix the homes, actually fix the app, and actually have customer service. This company needs to just outright go under. ### 1/5 — Horrible lease company *2025-01-03, version 12.6.1* This is by far the worse lease company I’ve ever leased from! The home is already over priced and then they add unnecessary charges, HOA gives warnings and this co charges you the $25 then they change the vendor to make payment to and it won’t process so another $30. But when you ask for Maint they take their time…. Lease amount increases every year and charge after charge . ### 1/5 — App crashes when submitting a maintenance request *2024-11-15, version 12.6.1* The app keeps crashing when I’m trying to submit a maintenance report so I’m never able to submit a maintenance report. I need some help but there’s never a phone number and there’s never a consistent employee to speak with worst rental company I’ve ever experienced. ### 1/5 — Beware of MSR *2024-11-02, version 12.6.1* App doesn't allow you to open downloaded documents website doesn't either MSR is just BAD FOR BUSINESS. Their practices are unconventional and you can never speak to anyone that can answer your questions or address your concerns regarding anything only representatives that have very limited access to anything. They always have to email another department about whatever your concerns are there's no direct phone number or extension. You just have to wait for a response in the resident portal and even then their response is vague and limited. If you're considering renting I'd advise you to RUN FAR AWAY FROM THIS COMPANY. They only want your money ### 1/5 — Avoid *2024-10-04, version 12.6.1* The company recently switched payment vendors which requires you to provide your bank account balances (current and pending) to MS renewal. It also gives your BANK LOGIN AND PASSWORD to the 3rd party payment processor so they can sell your data and offer you products. This is a huge invasion of privacy and a security risk I’m not willing to take. ### 1/5 — Mal servicio *2024-09-04, version 12.3* Esta compañía no trabaja sábados y domingos y los inquilinos deben perder días de trabajo para que ellos puedan trabajar y ganar dinero, a parte de que son unos chapuceros, no trabajan bien y los empleados al no saber qué decirle al inquilino son unos malcriados. PIÉNSENLO DOS VECES ANTES DE PONER SU CASA EN MANOS DE ESTA GENTE… ### 1/5 — FIX THE MAINTENANCE REQUEST SCREEN SO I CAN LOAD PICTURES *2024-08-20, version 12.3* Every time I try to submit a maintenance request and upload a picture or video it freezes on a white screen!!! I cannot submit a request without picture/video but it gets stuck when trying to do so. Very frustrating. ### 1/5 — Do not rent from MSR *2024-07-11, version 12.2* In live in Arizona, my AC went out in June I put in a work order and it took maintenance 4 days just to come to my house, he couldn’t fix the problem so he contacted a vendor to come out that took another 5 days the vendor came out and couldn’t fix the AC either. The part was on back order and will be in within 2 weeks. MSR never contacted me to make arrangements for temporary housing, nor did they bring portable AC units. I left several emails and voicemails requesting for an update. No one ever responds. It wasn’t until I contacted the City of Phoenix and filled a complaint against them, then they wanted to reach out to me. I had no AC in my home for over a month. ### 1/5 — Buggy app and it’s clear the developer has no intent to fix *2024-07-10, version 12.2* This app has countless bugs and problems. I get a notice when I log in about not having API access, when I contacted the support team they told me to just ignore the error. I cannot access the resident document section because a loading indicator appears and never goes away. This is an amateur app at best. ### 1/5 — Most untrustworthy company I’ve dealt with *2024-06-19, version 12.2* We moved across country expecting the house we got accepted for would be at least livable. Nope. The power line was completely off the house, grass was chest high, and the house has water damage and bugs littering the entire floor. I’ve refused the house outright and have been in telephone limbo for the past 2 weeks. Good luck trying to get ahold of anyone with authority since their internal team doesn’t even have telephones apparently. DO NOT DO BUSINESS WITH THEM ### 1/5 — The rental app *2024-05-04, version 12.0* The sight really needs to update their portal it’s ridiculous. Keeps denying password reset password , lets you in , logs you out and if you try to log back in . It’s says wrong password and locks you out . Please guys this is an ongoing issue with this portal. ### 1/5 — Terrible App, Terrible Company *2024-04-21, version 12.0* These guys make it a point to charge you for small violations before telling you what they are. They also didn’t come and fix our AC for a year. As for the app, it only works about 10% of the time. ### 1/5 — Renters Beware *2024-04-15, version 12.0* This is the worst rental company I have ever worked with. The house looked good moving in, but it was INFESTED with roaches and this becomes the renter’s responsibility. You call 3 times for a maintenance issue, then they schedule a visit without letting you know, then try to charge you $25. When I moved out, they charged me to cut the grass, which I had paid a company to do days before vacating, for AC filters, even though I left a pack of 2, to bring the garbage out to the curb, which I came back to do myself on garbage day, and for pest control, for an infestation you inherit when you move in. After receiving these charges, and sending a dispute via certified mail to the address provided for disputes, the letter was returned to me ADDRESS UNKNOWN. The reason I didn’t waste my time finding their office is because all you get are employees who claim to have no access or phone number to anyone in charge, except via email, and they claim they are emailing the supervisors every time you call, but you never hear back from anyone. I do NOT recommend, this company is a crook and a NIGHTMARE! ### 1/5 — RENTERS BEWARE *2024-03-13, version 12.0* I had nothing but issues with this company. Upon moving in I was moving from out of state by the time I got to the house it looked much different than what was advertised. The fence was gone. The garage door was buckled. There was holes in the wall, a ceiling fan didn’t work the grass was up to my knees and weeks of nonstop, phone calls and complaints to get these issues addressed. It got so bad they put me in a hotel for two days and I came back to NO work complete. eight months into our lease. We now have a kitchen cabinet hanging off the wall with a minor child and pets in the house. I cannot wait until my lease is over. They want the house returned in great condition however it was never cleaned. The walls were filthy and pests left in the home are your problem upon moving in. I still have a cracked window where the maintenance man basically told me I have to pick my battles. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetically bad in 2026 *2026-05-01, version 256.000* Literally AI can write you a better app this one actually causes problems like paying rent glitching out ### 1/5 — Horrible app *2026-04-30, version 256.000* I’ve seen hobbyist developers create a better app and have better support than this million dollar company. Embarrassing. ### 1/5 — Beware *2026-04-25, version 256.000* We got the house and when we looked at it, everything looked fine until we lived there a while things started falling apart. It takes FOREVER for maintenance to come fix anything I mean days to even a week or two. When we first moved in we had no heat. The toilets were frozen over. Water was pouring from faucets. The butcher countertops weren’t sealed. We moved out and have still yet to receive our deposit we’ve called now a couple of times. It’s definitely a company that owns them and just wants money not someone who actually cares about the properties they own. The houses are definitely advertised to look better than they do when you see them. We went to one house that was advertised to look better than it did. It had different flooring in every room tile coming up in the kitchen the cabinets broke, and the microwave was missing the handle. And they will likely raise your rent every year you are there. And they do not clean before you move in. Dead bugs, dog hair, stuff in the carpet. You can tell the houses are just landlords special with big high rent. ### 1/5 — Worst App Ever *2026-02-28, version 256.000* My rent is almost late every month because this app won’t process my payment in time. Or say I have insufficient funds when I clearly have money in my account. WORST APP EVER!!! ### 1/5 — KEEP AWAY *2025-10-09, version 256.000* I would literally consider being homeless before I ever rented a property off these people. Do yourself a favor and rent off a private owner. ### 1/5 — DO NOT RENT *2025-08-24, version 256.000* This is the worst rental company. Does not fix issues. ### 1/5 — Useless portal *2025-07-08, version 256.000* I have an issue with the app every single month. When you call for support, they can only submit a ticket and I haven’t heard back not once regarding any of the 12 tickets I’ve submitted. I cannot wait until this lease is up so I am not tethered to this company. I was young and did not do my research but now I see that just about everyone else agrees that this company is awful. ### 1/5 — Everything falls apart including the app *2025-07-06, version 256.000* I’m not sure what the point of having an app to pay rent is for, when it never works. You can’t get ahold of anyone and they leave you with no choice but to pay the 60$ fee JUST TO PAY A BILL. This whole company is a joke. The “customer service” is a joke and they don’t even hire licensed maintenance techs including techs to fix the apps, i swear the CEO is taking all the money and putting it up his nose cause it’s def not going into the business ### 1/5 — Worse Rental App, even worse company *2025-07-02, version 256.000* This app functions very poorly. It once double charged me rent and overdrafted the bank account Customer support is very poor ### 1/5 — App functionality *2025-07-01, version 256.000* the “view more…” functionality does not work in the app at all, makes it nearly impossible to track maintenence requests. ## Most praised reviews (2 highest-rated) ### 2/5 — App is bad overall *2024-10-05, version 12.6.1* Good luck submitting any maintenance requests. The app freezes when you try and upload a picture (picture is required to submit a request). And they don’t let you call and submit requests anymore. Company is not managed well. ### 2/5 — Can’t reset password *2023-07-04, version 10.7* I keep getting the same link when I request to reset password --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*