# Mainsl EVV — Electronic Visit Verification

> HIPAA-compliant Electronic Visit Verification for home and community services. (iPhone/iPad app by Mainsl Services Inc..)

- Source: https://appshunter.io/ios/app/mainsl-evv/id1532222809 (this page in markdown: same URL + `.md`)
- Developer: [Mainsl Services Inc.](https://appshunter.io/developer/1454550273)
- Category: Business, Utilities
- Price: Free
- Rating: 1.70/5 from 188 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 20 MB
- Languages: English
- Released: 2020-09-24
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/mainsl-evv/id1532222809/reviews.md

## What is Mainsl EVV?

Mains’l EVV is an easy to use, HIPAA compliant, Electronic Visit Verification Solution for home and community-based services programs.

• The easy to view screens and simple steps allows for the provider to select the person they are supporting, the service they are providing and start their visit in a few quick clicks.  When the visit ends the provider uses a couple simple clicks to complete the visit.

• Mains’l EVV Solution is in full compliance with the 21st Century Cures Act by capturing:
o The date and time the visit starts
o The location the visit starts
o The person being supported
o The service being provided
o The date and time the visit ends
o The location the visit ends

• While the app captures the start and end locations of the visit using GPS, it does not track the user during the visit.  It simply takes a snapshot of the location when they start the visit and another snapshot when they click the end visit button.

• All visit information is accessible by your administrative team, the employee and other designated users.

• The Mains’l EVV Solution allows for complete capturing of data when the user does not have internet connectivity.  The App will store the encrypted visit information and will transmit the data once the user has internet connectivity.

## Key features

- HIPAA compliant
- Easy visit logging
- GPS location capture
- Offline data storage
- 21st Century Cures Act compliance
- Accessible visit data

## What do users think of Mainsl EVV?

Overall sentiment: negative

**Pros**

- 📝 Easier than manual paper timesheets
- ⏰ Weekly approval workflow helpful for tracking hours
- ✅ Better than previous EVV system used
- 🔄 Improved functionality after recent updates

**Cons**

- 🐛 White screen loading errors on multiple devices
- 🔐 Requires manual login every single time (no saved credentials)
- ⏱️ Time calculated to the second causing pay discrepancies
- 📱 Incompatible with newer iPhone models (iPhone 14, 15, ProMax)
- 🔄 Session timeouts before information saves
- 😤 Overly complicated login process with 3 separate fields
- ❌ Doesn't recognize completed clock-outs
- 🔌 Requires constant internet connection verification
- 🐢 Extremely slow syncing and loading times
- 😕 Unintuitive and confusing user interface
- 🔄 Logs users out after 3 minutes randomly
- 💸 Users losing pay due to app failures
- 📋 Missing features compared to website version
- 🚫 Cannot edit or manually input hours when app fails

**Commonly reported bugs**

- White screen appears after login button click
- App won't open on iPhone 14, 15, and ProMax models
- App continuously loads with logo but never fully loads
- Session timeout before notes are saved
- App crashes when selecting participants
- Login credentials rejected despite being correct
- App logs out when minimized
- Previous visit won't log out, blocking new visits
- Time not recorded despite successful clock-in
- Overlapping time errors when editing hours
- Documentation text not visible while typing
- Checklist items don't stay checked
- App closes without saving documentation
- Participants list fails to populate after login
- App incompatible with iOS 16, 18 beta versions
- Cannot reset password on website
- App won't accept correct password (requires multiple attempts)
- WiFi causes app to close and not load
- Pay code dropdown unavailable on website alternative

**Most requested features**

- Face ID or Touch ID biometric login
- Remember me/auto-login functionality
- Remove seconds from time calculation (hours and minutes only)
- Password save/autofill capability
- Show password option during login
- Analog and digital clock with seconds display
- Update app checklist to match FMS website checklist
- Visible text input field for documentation
- One-touch clock in/out action
- Consistent checklist functionality
- Better offline functionality

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/mainsl-evv/id1532222809/reviews.md

### 1/5 — White Screen AGAIN

*2025-05-09, version 2.6.7*

I hadn’t been able to use the app for roughly a year (had to use someone else’s phone) and then the app updated and I was able to sign in properly. Now… after the most recent update I’m back to seeing the white screen. I’m losing my mind. This is ludicrous.

### 1/5 — iPhone 14 doesn’t work

*2025-03-27, version 2.6.5*

I had been using this app to clock in for over a year on my old iPhone SE phone, and I agree with every review that it is extremely finicky and glitchy and would often not work at all. The reason I’m finally writing a review now is because I switched my phone to an iPhone 14 last week, and ever since the app will not open AT ALL. It will continuously load with the Mains’l logo being the only thing on screen, and it never actually loads. 

How is an app that tracks people’s time sheets so bad that a phone transfer makes it completely unusable??! I’ve deleted it and redownloaded and same issue. It’s infuriating. I now have to log every single day manually on the website, which has also glitched on me before. And now every reason code for logging timesheets later on the site is because the app is malfunctioning. 

I saw another review citing the same issues with the iPhone 14. Why do the developers not care at all that probably hundreds or thousands of their employees cannot access the app?!! Is this ever going to be fixed or do I have to manually log hours every single day for the rest of this job??? LISTEN TO THE REVIEWS. Fix this trash app for the love of god

### 1/5 — Are all these steps necessary?

*2025-02-06, version 2.6.5*

Stupid steps keep getting added on for no reason. It’s overly complicated. I hate this app.

### 1/5 — Terrible app

*2025-01-27, version 2.6.5*

Terrible design with no quality of life, no ability to save login information, navigating the app fees like using an early 2000’s geocities website. Over all ugly interface, clunky and confusing.

### 1/5 — This is so frustrating

*2025-01-25, version 2.6.5*

You have to stop what you’re doing to sign in and out. If you forget to sign out then you can’t get that time approved because it goes over your hours.

### 1/5 — Horrible app

*2024-12-09*

Horrible app, doesn’t work at all on ProMax phones and the developer and Personnel Best are aware of it and haven’t done anything to correct it. Now those of us who can’t use the app are being threatened with delayed timesheet approval because they will be doing “MANUAL AUDITS” on all manually submitted timesheets. My broker even said they would kick my daughter off the MPW if I continue entering timesheets manually! If I could give it zero stars I would!

### 1/5 — Demeaning, Difficult & inaccurate

*2024-11-12*

This system counts by 30 seconds and will deduct pay or add overtime. Every time I have go back & adjust manually but even then the times won't often add correctly. 
This is demeaning, wasting my time & families trying to fix it. 
But I guess not as bad as working for an agency making $$$ off of my work, then manipulating schedules so not to qualify for benefits.

### 1/5 — Typical app built by the lowest bidder

*2024-10-30, version 2.6.2*

Absolute garbage. Currently won’t even load.

### 1/5 — Literally never works

*2024-10-17, version 2.6.2*

This app is the worst and the updates seem to just make things worse

### 1/5 — T E R R I B L E

*2024-10-01*

Horribly designed app. It’s like a class of 2010 high schoolers first attempt at a functional phone application. It signs you out every 3 minutes for absolutely no reason, breaks constantly, and is completely unintuitive. 3 things that are not very fun in an app that is responsible for whether you get money or not. Writing this review because it has broken for the 3rd time in a month, and this time it is no longer even letting me manually input hours on the website. There are reviews on here from 3 years ago saying the exact same thing. No excuse. Terrible.

## Frequently asked questions about Mainsl EVV

### What is Mainsl EVV?

Mainsl EVV is a HIPAA-compliant Electronic Visit Verification solution designed for home and community-based services programs. It allows providers to easily record the start and end of visits, including location, time, client, and service provided.

### How does Mainsl EVV ensure compliance?

The app fully complies with the 21st Century Cures Act by capturing essential visit data such as start/end times, start/end locations, the person supported, and the service provided. It also maintains HIPAA compliance for data security.

### Does the app track users during visits?

No, the app does not track users during visits. It captures a snapshot of the location when the visit starts and another snapshot when the provider clicks to end the visit using GPS.

### Can I use Mainsl EVV without internet access?

Yes, the app is designed to function completely offline. It will store encrypted visit information locally and transmit the data automatically once internet connectivity is restored.

### Who can access the visit information?

All recorded visit information is accessible by your administrative team, the employee who conducted the visit, and any other designated users within your organization.

## Version history (last 5 releases)

### 2.6.7 — 2025-05-05

Bug fixes and improvements.

### 2.6.6 — 2025-04-23

Bug fixes and improvements

### 2.6.5 — 2025-01-24

Addition of signature capturing functionality when required

### 2.6.4 — 2024-11-07

General updates and improvements.

### 2.6.2 — 2024-10-16

• Resolve issue with submitting logs

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## More apps by Mainsl Services Inc.

- [Mains'l Solutions EVV](https://appshunter.io/ios/app/mainsl-solutions-evv/id6476632684)

All apps by Mainsl Services Inc.: https://appshunter.io/developer/1454550273

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*