# Mainstreet Credit Union — user reviews > 55 indexed App Store user reviews of Mainstreet Credit Union by Mainstreet Credit Union, rated 4.80/5 from 4,454 ratings. - Source: https://appshunter.io/ios/app/mainstreet-credit-union/id1403512225/reviews - App overview in markdown: https://appshunter.io/ios/app/mainstreet-credit-union/id1403512225.md - Rating breakdown: 5★ 3,997 · 4★ 294 · 3★ 66 · 2★ 26 · 1★ 71 ## What do users think of Mainstreet Credit Union? Overall sentiment: positive **Pros** - 👍 Convenient access to money - 👍 Helpful and friendly staff - 👍 Easy to use app - 👍 Bilingual service - 👍 Good banking experience **Cons** - 🐛 Scheduled transfers not showing in app - 🐛 Delayed transaction updates - 🐛 Confusing new app design - 🐛 Compatibility issues with Plaid - 🐛 Difficulty logging in **Commonly reported bugs** - Debit card delivery issues - Check deposit process problems **Most requested features** - Add Zelle for instant transfers - Improve credit card approval process - Restore old app version ## Newest reviews (10 of 55) ### 4/5 — Kansas MSCU, watch for Limited app *2026-07-22* This is the original Kansas MSCU. There is also a google logo looking app named Mainstreet CU ….. that comes from Mainstreet Limited. Please verify this is a legit separate company or report the app to apple. This yellow M logo is the Kansas MSCU app. ### 2/5 — Acct in app failure to update *2026-02-11* For the past month, without fail the app crashes or fails to update. This happens at least 3x a week. It’s frustrating because when I get paid it doesn’t reflect in my account online or on the app so it makes paying bills very difficult. It’s frustrating and using this as a main source for bill payment causes significantly delays that sometimes lead me to want to change banks. If it doesn’t get resolved soon, I may have to leave a great credit union that has a terrible online management system. ### 5/5 — Very helpful *2025-01-30* As a college student who is slowly getting on my feet, this app is helpful, and makes it easy for you to do everything in one place. The staff at the credit union itself were also very helpful and supportive, so I’d recommend to anyone in Kansas City area. ### 5/5 — Servicio *2025-01-20, version 3.19.1* Gray Bank Gray service English and in Spanish wonderful bilingual love it people very friendly ### 5/5 — Easy *2024-12-13, version 3.18.0* Best app to conveniently do my banking. ### 5/5 — Good, and Improving *2024-11-05* Communications were a disaster when I joined. They have improved a lot! Face to face service is top-notch. I trust and respect this company and I hope they don’t merge into another corporate thieves’ den. ### 2/5 — App Privacy *2024-05-06* 5/6/24 I opened the app to be greeted with an iOS message saying that the app wants the ability to find and connect to local devices on my network. …why? Why would this app ever need that functionality for any reason? ### 5/5 — My debit card lost over 2 month I report 3 time still no delivers new debit card *2024-03-03* My debit card lost over 2 months I report 3 times still no delivery my new debit card ### 5/5 — Bank *2024-01-15, version 3.9.0* Good bank ### 1/5 — Still broken over a year later *2023-12-22* Scheduled transfers still do not show in the app. Not only do they not show, but it actually says there aren’t any. It’s been this way for like a year and a half. I would not recommend this bank to anyone for any reason. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-06-03, version 3.28.0* When you can’t even load your bank information app on your phone but it also won’t let you keep the one that worked ### 1/5 — FIX APP *2026-06-03, version 3.34.1* For those of you who are getting stuck on white screen of death… Delete app & reinstall. Make sure you remember your username & password. ### 1/5 — Not functioning *2026-06-03, version 3.28.0* It’s prompting me to update the app to continue using it but there is no update so it’s in a constant loop. Can’t even access the app at the point. Wondering if my information is even secure currently. ### 1/5 — Horrible upgrade update *2026-06-02, version 3.28.0* The update doesn’t update it says the same thing AFTER updating that it needs to be updated.. HORRIBLE bug with the upgrade PLEASE FIX ASAP ### 1/5 — New update not work *2026-06-01, version 3.34.1* Had to update to new version 6/1/26 and it’s not working at all now. Just a white screen. ### 1/5 — DOES NOT WORK *2026-05-10, version 3.33.0* app has not worked for a ridiculous amount of time. Fix it. Now ### 1/5 — Horrible customer service app *2026-04-08, version 3.17.0* Not only is the app a horrible service because it fails to update and when you try to check with the phone access it never lets you ### 1/5 — App not working *2025-09-29, version 3.27.0* The app showed up as updated in the App Store, but when actually opening the app it says app still updating ### 1/5 — Complaint *2025-06-07, version 3.23.1* Cant access money at community america, sister location ### 1/5 — Very Upset with Mainstreet *2025-04-24, version 3.22.0* Idk if it’s a technical issues but I get paid a set time of the day every week but tonight became a issue with receiving my funds please fix this issue. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s great. *2026-07-18, version 3.36.0* I love the app and the bank. They are great and easy to use. ### 5/5 — Great *2026-07-14, version 3.35.1* The app keeps getting better and better. ### 5/5 — Love Mainstreet *2026-07-10* I have been with Mainstreet since it used to be Johnson County Credit Union. They are the best. The branch I use is in Leavenworth. Everyone there knows me as soon as I walk in. They handle everything smoothly. I couldn’t be happier with them. ### 5/5 — Very convenient *2026-02-22, version 3.30.0* Fast and easy to use ### 5/5 — Review *2026-01-16* The staff is always friendly and prompt. Your mobile app works very well. ### 5/5 — Great App! *2025-12-09* The app is so handy and easy to use. I no longer have to use my PC to check my account. ### 5/5 — Great Bank *2025-12-05, version 3.29.0* I love this bank and I love the people there! ### 5/5 — Cashier people *2025-10-23, version 3.28.0* Very nice workers help you fast too ### 5/5 — Cashier people *2025-09-18, version 3.27.0* Very nice workers ### 5/5 — MainStreet credit Union *2025-02-20* The fact that I can get my money when I need it is very awesome and I enjoy the fact that I can use my money when I need it conveniently thank you for the service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*